Apple

Well over a dozen products purchased from Apple over the years, Apple TVs, desktops, laptops, multiple iPads, Tons and tons of phones. As much as I love the simplicity of Apple Im at a turning point of switching to Samsung products. Apple used to have a form of empathy where as now when you call for customer service its almost as if they mute you when they ask whats going on and then just transfer you to tier 2 if youre lucky. (I suppose) which is just another person that basically just says tough luck, go ahead and buy a new one is my best advice

With over 20+ years in management there are rules and policies in effect for a reason, which I totally respect. But there are times when exceptions should be made, especially when a customer has been so loyal to you since the beginning stages. Just the a quick synopsis, I bought my daughter an iPad 3 A1395 when it came out, after keeping it in a life proof case with proper care. Bam. Updates one night, no longer downloads any new apps. Was told its obsolete and to buy a newer one.

Okay, fine. I buy her an iPad 7th gen air A2197. Again always in its case, cared for properly. Does an update one night, next day its stuck in a boot loop. I call support they say take it to the store after I tried numerous things on my own. They tell me, sorry, its probably a hardware issue so I would say just buy a new one. This thing is immaculate has always been cared for and thats your answer?

With my daughter using it for school and upset when she sees how pissed off I am, I finally cave and buy her the newest latest greatest 10.9 IPAD AIR a2589. Again, always in this case, with screen protector. The one time it drops its from a short fall from the couch and the screen shatters. I call Apple immediately as shes distraught, Im still paying monthly on the thing to this day. They tell me take it into the store to see my options and thats the first step. I play along and do try that. Again, yeah, unfortunately the cost is probably more than the device so I would suggest buying a new one because even replacing the screen its hard to say if another damage was done in the drop.

Call back apple support, they just repeat what was already said and thats that. Seriously? Ive owned 3 pairs of AirPods, all have failed, the set I have now are the Pro and they are absolute garbage after about 6 months. No one can hear me on the phone. My iPhone 13 Pro Max never charges right I have to play with the chargers to have it charge. My iPhone 13 speaker is muffled, not under warranty and again. Buy a new one

Finally, I looked EVERYWHERE for someone of authority to make an executive decision to see that Im not abusing the system, but to show my loyalty to the brand and hope for an exception and Im referred to call customer care. Over 2 hours on the phone playing hot potato with the phone and ultimately ended up speaking with tier 2 and she tells me unfortunately thats the policy so, sorry for your luck but definitely leave us some feedback on our website and we do offer trade ins!

Thanks a lot. Ha. Absolutely worthless I have 3 overpriced paperweights. Phones that selectively work and glitch. AirPods I cant even use. And I looked into trade ins. In PRISTINE condition it was like $30 for the two iPads but the older ipad they offered to dispose of it for free. WOW. How kind. Im sure theyll tear it apart and piece together another pile of *** They truly do not care and I have a feeling that the company like Walmart was once a good company when under Steve Jobs watch, now his legacy is run by greed and profit margins and penny pinching. Its very sad to say this company has lost my trust and respect. And they under no circumstance will give you any corporate contact information. Other than generic information you can find online. You can send a letter but I would imagine that would fall upon deaf ears as well.

Most recent case number is 102244****27. Attached was a note saying We appreciate you taking the time to give us this valuable feedback. Please be assured that all of your comments have been forwarded to the appropriate team within Apple. If you need help with a new issue, please contact Apple Support.

Clearly not even a personalized memo, just a generic response. Theyll listen, then take you off mute and read from the script. Thanks for nothing Apple.

I bought iphone 14 for my 83yr old husband in 2022. My children already told me not to do any passwords etc which we did.

He was using it mostly to communicate with us and peruse social media. Last year July 2023 I think or maybe later. He had a problem and could not use it. I asked our children to help us resolve the issue but was unsuccessful.

First I went to an Apple store in Sugar Land and was told they would not be able to unlock it, I was told to go back to the store where I purchased the device and get a proof of purchase which I did. The Spectrum store, our carrier, could not help us either but gave us the PoP to call the support. I did call on 01/11/2024 and spoke to Dawn who walked me through sending the PoP as well attached and said wait for the reply. The response came that it was an automated denial (I will say the reason why it was automated).

On 01/16/2024 I called back support and spoke to OM, he told me I needed to request it using my husband's e-mail and he also requested to use the "face-to-face" with me to see the PoP in my possession, for the second time I followed and was optimistic because he told me the denial was because it was not my husband' email.

First of all, I bought this phone for my husband. If OM was just making it up to find a resolution it was another automated denial with that same request to show PoP.

On 02/01/2024, today I spoke thoroughly with 2 supports Alexia and Kyra the supervisor.

The EXACT the same recommendation that I needed to submit.

I asked her a question about who could unlock the phone I gathered that it was tech support then later in our conversation it was security. I told her therefore she could not do anything for me with a positive response. I told her, therefore, we both were wasting our time and therefore I needed to get to another level, what could she recommend???

It was nothing!!! Sooooo frustrating...SSSSSooooo disappointing to buy a very expensive phone and have no decent support professionally.

After buying an Apple Macbook through Amazon, using it for 3 weeks, and not again for 3 weeks later, it developed multiple lines on screen. So I wanted to return it.

I paid about $900.00+.

Amazon said too late, you are pass the allowable return date. Not too happy but, they said go to an Apple Store, and they will take care of you and give you a new one or a store credit.

I go to the Apple Store (a 40 minutes drive, one way) said Amazon always extend their rules on returning product. They wouldn't do it for me, a long & very active Prime Member. I was shocked by their comment.

So Apple looks at the laptop and says the screen is cracked...

What? i used it for about 3 weeks, then off for 3 weeks only to have a cracked screen? How does that happened? Well, he said by slamming the top too hard or some object on the keyboard when you close the top over the keyboard.

Well, i didn't do any of these things. No one else uses my laptop.

Sorry, we cannot accept it back. What?

Well folks, I have had multiple laptops in my life and have 6 right now in my office. This is the only one with that problem.

(i thought to myself how cheap must those screens be? never never in my 30 years in business have i ever had a screen crack!)

So what can you do I said? Repair it, he said at the cost of $500.00 plus. OH!

No! i paid $900, and now you want $500 to repair just the screen? I asked if he can take it and me something a store credit for at least the parts that are good? He says NO, we don't do that!

I appealed again as i know that laptop is perfect except for the screen.

His answer again, we can't do that.

If one of my employees treated a client like this, s/he would be fired. That is no way to retain a client, never mind treating them like...

The least they could have done, was to take the laptop back, repair it at their cost (a lot less than they were going to charge me) and resale it as "used like new" no loss on their part because they were not refunding my laptop in full.

Had they provided a smaller store credit, I could have walked out with a less expensive iPad; a happy Apple customer with lots of future recommendations.

Writing to share a recent experience with Apple, it has been extremely disappointing. On October 7, 2023, a pair of Apple AirPods Pro 2 was purchased, and they were delivered to me on October 11, 2023.

I have the invoice as proof of purchase, and the order number is W149993****.

The return process was initiated on October 14, 2023, following Apple's return policy and complying with all necessary conditions. Care was taken to securely package the box within the parcel, and a copy of the UPS delivery proof confirming the receipt by Apple's services is included.

An email from Apple's team on 17/10/2023 acknowledged the receipt of parcel HAA757**** but mentioned an issue with the return. Subsequently, on 19/10/2023, another email stated that Apple had concluded the AirPods never arrived at their premises. Despite multiple calls to Apple's customer service, the investigation was closed with no further action.

Regrettably, the refund for the purchase amount (279 euros) has not been received to date, constituting a breach of Apple's contractual obligations.

According to distance selling regulations, a refund can be requested within 14 days from the date of receiving the returned item.

The AirPods have not been returned to me either, indicating they are still in Apple's possession.

I made a police report.

I made a letter with all necessary documents supporting the claim, including a copy of the original purchase invoice, UPS delivery proof, and the police report associated with the claim. Additional evidence, such as a photograph of the AirPods before their return, has been included to verify their perfect physical condition.

I have never received any answer.

There is a respectful urging for Apple to proceed with the refund of the 279 euros corresponding to the AirPods' purchase at their earliest convenience, following prevailing regulations.

Emphasis is placed on a preference for an amicable resolution to this situation, hoping for a satisfactory resolution for all parties involved.

To date, no action has been taken from Apple.

I purchased a Mac Mini last November 6, 2023, online and spoke with an Apple sales rep who told me there were 6 USB ports on the device but didnt tell me only 2 were USB and the other 4 ports were USB-C. Since I was away on business overseas, my wife received it at that time.

I didnt get back until the end of February 2024 and it was only at that time that I was able to set the computer up.

I realized I needed to also purchase a speaker, a microphone, and a camera. Since the Mac Mini only had 2 USB ports, I had to also purchase adaptors for the USB-C ports since all the peripherals are USB only. The problem is the USB-C ports are so close together that Im unable to fit the adaptors into them.

I was told by an Apple manager that since Im past the date of return there is nothing I can do. I had made the wrong purchase based on information from the salesperson.

I previously owned an iMac 27 with all the peripherals built-in and made the mistake of not purchasing a new iMac.

I asked the manager if she could compromise somewhat where I would be willing to take a loss of a few hundred dollars to purchase either a 24 iMac or a Macbook Air that would have those peripherals that I mentioned built-in.

Ive been a loyal Apple customer for computers as well as iPhones since 1995 and believe that Apple should assist me on this matter. Ive been teaching computer applications to students from grades 1 through 12 and have always recommended to my students to buy Apple computers but I feel let down.

ThankYou Jonathan Chartrand

On 25 October I bought online from Apple Store iPhone 15 pro. I chose 1-day delivery option to make it faster delivery.

On the exact day my item was shipped and I reveiced a confirmation from apple that it was delivered. They actually send it by Uber carrier without and sign of signature up on arrival. I am staying abroad and i can't physically control the receiving, but I called to a person who supposed to receive it and he confirm that it was not delivered. I contacted apple latter, they made an investigation and contacted me back stating that they will not do any furher action.

I called them several times but their managers keeps telling me that they can't help.

I have beeing saving money for quite long time and now its gone just by usnafed method of delivery choosed by Apple. This is realy unfair and heart.

I can access my iPad, but I cannot access my Apple account, eg the Cloud, where my photos have been stored. My credentials no longer work. I get error "Apple ID is not valid". My AppleID is my email address that I've been using for about 5 years now. When I drill down, going to the Apple site for example I get another error "This account has been disabled".

I chatted with Apple Support (chat line) and described the problem. After 10 minutes he tells me he can't help me with this but doesn't elaborate. He gives me a phone number to call.

I call, expecting a call back as noted in their email, but it never comes, even after 4 hours. I tried again, no call back. I submit a complaint and get a ticket number, but no action is ever completed. I never receive an email. I submitted another ticket, same thing, so response.

Two days later I try again and get a callback. The person on the phone asks for the exact error, which give her. After 5 minutes, she says she can't help me and that it is up to the Legal Department(!!!). I question her for details and she tells me it had something to do with "suspicious activity". Funny, since I haven't used the iPad for almost a year (I have an Android tablet now). She gives me the link for Legal department and I send them an email. That was 2 days ago. No answer.

I tried to get a new AppleID as suggested by my second Apple agent. I could not use my email address, bob*****@eastlink.ca or my second address, queen***@g@***.com as I received an error telling me these were "not available". So I tried a third address with a different email client and was disappointed again because now my birthdate and real phone number were tied to this issue. So I had to make up a different birthdate and a phony phone number!!

I had to verify the account and Apple wanted to text me but I don't have an Apple phone or any smart phone. There was a facility for them to phone me but my home phone was a phony one that I gave them. EVENTUALLY I found another link that had Apple robot call me with a confirmation number. I NOW had a new AppleID.

I have photos on the Apple Cloud but now these will be unavailable to me as I now have a different account.

My iPad would not let me change my AppleID so I had to RESET the iPad. This did not work, not sure what it reset but the AppleID kept coming up bob*****@eastlink.ca, the one Apple has disabled!

So I was about to take drastic measures and erase EVERYTHING on my iPad. I'm an engineer and have tons of apps that I use in my work, but I figured I could get them back when I needed them (if I can remember what they were). However...

I CANNOT RESET THE DEVICE BECAUSE i NEED AN APPLEID AND THE ONLY ONE I CAN USE IS THE ONE APPLE WON'T LET ME USE!

It is a true circle of ***

I left feedback at Apple, and I tried to get onto their forums but they require...you guessed it, an AppleID! Ha ha. I should throw myself off a bridge. They have no other complaint process and keep directing users back to the same pages and same phone numbers that they do not respond to. Long rant but I've been wasting my time for over a week on this.

So Apple feels and acts like a king of the world?

Yes, they are! If you make some mistake with them, they are simply blocking your iTunes, and Apple accounts for any future actions, and you will not be able to download any app, or make any subscription on your phone.

The customer service representative is treating you to deactivate/disable your account permanently and all this is happening because after I disputed the transaction with my financial institution against of Apple charge. This dispute was resolved by my financial institution because Apple denied my refund request twice for some subscriptions I made by mistake and never used.

Since Apple device owners have no other option but only go through the iTunes/Apple wallet or Apple account to download, pay, or purchase anything, Apple simply cornered me and left me without any reason to use their services or install new applications, pay for subscription and simply enjoy the benefits that I should have received. What is the deal with Apple?