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1.9 Based on 79 reviews
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  • Customers like
    • Apple in the early days 6
    • Smooth and easy touch experience 3
    • Products 2
  • Customers don't like
    • Customer service 8
    • Lack of customer support 6
    • Lack of support from apple 6

Bougth my macbook june 2015. Within three months some keys stopped having their typical feedback, repaired under wareanty, meanwhile two more repairs, different keys, now just out of warranty the "control" key "lost its touch". Apple used to be high priced but of outstanding quality. Not anymore, recurring problems as reported here indicate they either rushed something to the market that was buggy. Keyboards are relatively simple, they have to... Read more

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  • From mobile
  • Dec 05
  • #967116

My iCloud account has now been in recovery for over 14 days and still I have not had any feedback , how poor can service be plus you can not get onto one website to complain or even better to get this *** system fixed . H E Labuschagne +27 833084666

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Apple Care is a nightmare! I have the "Apple Care Plus". I started calling back on November 25, and my cell phone is still not fixed. I have called on 3 different occasions, and the person that takes my call just apologizes for the fact that my replacement has not shipped. Each call requires me to sit on hold for up to an hour, literally. Today, I was transferred to a "senior support person".. And he actually hung up on me right in the middle of... Read more

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Their Genius Bar *** lines have stretched to several days, so they're implemented "gate keepers" in the way of chat service, phone support, etc, and the support level is horrendous and has been nothing but a waste of time all 4 times I've interacted with them. I calculated it out and they chat at about 2-6 words per minute. A simple chat took over an hour, and got me nowhere. Apple needs to find a better solution for long Genius Bar lines.... Read more

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I bought Apple iPad Mini2. Was working fine all of sudden this is not recognising the password & saying password is incorrrect. Finally this is disabled. When I tried to get the tech support, they said need to reinstall software. I started downloading as per their instructions. This did not downloaded & there was an error 6-7 times. I called again & discussed, they said to go to apple store. When I called apple store, they asked the problem.... Read more

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I bought a cognition app from a company HQ, not knowing it was sold by itunes. When I canceled my subscription within the allowed 30 days, because the App didn't work, it was still on my Amex bill. When Amex disputed the charge, itunes disallowed use of my Amex card, that messed up initiating my iphone 7, made it impossible to purchase from itunes. Their excuse was that they reported it as must mean card was fraudulently used. Their solution... Read more

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Tried to buy Amazon movie app to watch a movie on my IPad Air 2. Kept getting message that I had to change my payment info on ITunes, as PayPal is not accepted. So I go do that, or so I thought. Nope, keep getting the same message. I call Apple, am told that I need a computer to change my paypal info to my debit card. Seriously?? So, I actually have a friend come over with a computer, only now, I cannot get into my Apple account, not no way, not... Read more

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Accidentally water fell over my MacBook and then after that the screen was totally black. Since it was a new laptop which hardly 3 months old I frantically went to apple service centre here in Mumbai who told us that the display has gone since it's not covered for accidents / liquid spill etc I need to bear it . cost was almost the price of a new one for repairing it. Disappointed I was went to another country and asked there too ( Saudi Arabia... Read more

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I bought an iphone 7 last month. I was excited and couldn't wait for my iphone to come. This is my 3rd apple products however; when I received my iphone 7 32gb and checked the storage. To my dismay it was only 27gb! I am very disappointed. I talked to several apple technical analyst and Christian (Sr. Analyst) was not helpful at all as he wasn't listening to what I saying. He kept on saying "no" and "hello." The 32gb is very misleading to... Read more

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  • From mobile
  • Oct 25
  • #942844

Terrible experience. Been trying to migrate from iMac to MacBook for 3 days. Reps are rude and each one has a different suggestions none that have worked Mac book still not running I ask to speak to supervisor and get disconnected

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