New Reviewer

My iTunes and my phone is disabled I can’t do no games or films

My iTunes and my phone is disabled I cant do no games or filmsI find this sort of thing quite hard to deal with on my own so I would like your support and helping me put things right kind regards Mr K Hicks

User's recommendation: Yes I am a customer.

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ID
#3082766 Review #3082766 is a subjective opinion of poster.
Location
Plymouth, England
Preferred solution
I would like to get my iTunes on my phone sorted I haven’t got an Internet I have Wi-Fi but I would need someone to do the red arrow with me if they can to help kind regards Mr K Hicks
New Reviewer

IPhone apps not where they belong

My home page apps turned into little 4squares and I had no clue how to resolve this. Tech helped teach me what to do. Always wondered what those three little button were!!
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ID
#3076588 Review #3076588 is a subjective opinion of poster.
Location
Streetsboro, Ohio

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I work in customer service and in my career, I have worked for all-size companies with established CS systems and teams and also with some starting their support offerings to consumers. Apple is SO BAD with their online CS model that is not even funny. Reps know...
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ID
#3069431 Review #3069431 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Case ID [3852****]

Received email with the above case# need to know whats going on whats is the problem. I dont know how to respond back
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ID
#3067078 Review #3067078 is a subjective opinion of poster.
Location
Hercules, California
New Reviewer

You guys charge me 99 cents., twice every month is my accounts. Please give me call

I went one of ur store Victoria garden in Rancho Cucamonga, and they told me call the customer care. Until now my problem is not resolve. U still charging me 99 cents twice a month. I need my money back on this matter.
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ID
#3063978 Review #3063978 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Preferred solution
Some refundn
New Reviewer

Fraud on bill

I called and spoke with an advisor about my bill last month and she said she would cancel a charge and it hasnt been done. I want to speak to someone, not type to them. Call 337-380-****.
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ID
#3060387 Review #3060387 is a subjective opinion of poster.
Location
Carencro, Louisiana
New Reviewer

Telephone calls go to voice mail

Password Twilight69$ Fix phone calls to where they can be answered instead of going straight to voicemail

User's recommendation: Talk to a real person.

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ID
#3052186 Review #3052186 is a subjective opinion of poster.
Location
New Orleans, Louisiana
Preferred solution
Customer Service to be able to answer my incoming calls instead of having them all go to voicemail
New Reviewer

Apple Watch not pairing

Says needs new version of I OS but the phone is currently updated and is an iPhone 11 Not pairing with iPhone
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ID
#3048464 Review #3048464 is a subjective opinion of poster.
Location
Moline, Illinois
Preferred solution
Help with pairing Apple Watch with phone
New Reviewer

Can't get into my Icloud

I can't upgrade my storage am done with my payment ..but it's not deducted yet and Anabel to upgrade
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ID
#3045105 Review #3045105 is a subjective opinion of poster.
Location
Mohali, Punjab Province
Loss
$11
Preferred solution
Online assistance

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Customer Dissatisfaction. Did not receive purchases

I purchased two gift cards yesterday at 9:30 am and have not received them on my email. Order number is W88575****.I made several calls and spoke to supervisors in Louisiana, Atlanta and Texas and all I get is that the order is being processed. They took $1,000 out of my Citibank account immediately.
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ID
#3042534 Review #3042534 is a subjective opinion of poster.
Location
San José, Provincia De San Jose
Loss
$1
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Real person please

I want to talk to areal person on phone haven't been able but your lousy system is directed to confuse not help
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ID
#3041569 Review #3041569 is a subjective opinion of poster.
Location
York, Pennsylvania
Samsung has seen the locked screen with all the apps used, my now ex friend Angel aka Marcianos full name is also on the screen with a picture of a bearded guy with sunglasses on to make me believe he is the hacker. Funny thing is that Angel showed me this guys pics...
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ID
#3038692 Review #3038692 is a subjective opinion of poster.
Location
Escondido, California
Cons
  • Zero integrity
  • Terrible communication

Billing

Hello, I called because I seen two new charges in my bank card stating I purchased iTunes and when I called and spoke to customer service and was told there was no charge so I had to dispute this charge with my bank so awaiting an investigation on how this charge ended up on my account.
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ID
#3037492 Review #3037492 is a subjective opinion of poster.
Location
Bellevue, Washington
New Reviewer

Need to speak to someone about my insurance with Apple

Need to someone about insurance with apple refund. Was not advised about the correct way to and why to install on lost or stolen phone. I was not told how to set up the lost phone an I speak to anadviser
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ID
#3037076 Review #3037076 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Password

My father in law passed away and he was using an iPhone that is on my phone plan. Now I dont know the password to get into the phone. I need access to his phone as it belongs to me
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ID
#3032532 Review #3032532 is a subjective opinion of poster.
Location
Costa Mesa, California