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Apple ID - Incredibly disappointed Apple customer

1.0
Details
I have never felt so truly disappointed in a company. I am 20 years old and began studying abroad 2 weeks ago. One week ago, I lost my phone and upon trying to use Apple ID on findmyiphone, I realized I no longer remembered the correct password. I called apple to reset my password and the customer service member had me restore my account - a process he told me would take close to 24 hours or 3 days at maximum. This is a very difficult situation for me as I am in a city I don't know alone and trying to make friends. I am unable to do so due to the fact that I no longer have contact information for anyone I met thus far (and it is unlikely we will meet again because it is a city full of people) and do not have maps or directions. On day 3, I called Apple because I still did not have access to my account. The very dismissive and unhelpful customer service member told me I would not be able to access my account for 2 weeks and that there was nothing I could do to speed up the process. Already dealing with a difficult adjustment period to adapting to a foreign country, Apples neglection to let me into my account has made my experience lonely, lost, and more expensive for this financially strained college student. The second customer service member I talked to said the first member I talked to was wrong. Well, in this waiting period of misinformation I could have bought a new phone or looked into other options. Instead, all hope for finding my lost phone is lost as surely after 3 weeks, it will be gone. This situation has cost me money and time I simply cannot afford. No compensation was offered at all. My family has always used apple products - between all of our phones and laptops over the years, we have invested thousands in this company. I truly feel like this experience has showed me that Apple has a lack of value in its customers. For one of the "most successful and brightest" companies in today's world, I think it should be able to unlock a passcode in under 3 weeks (I offered my social security card, passport, credit card, etc. to varify identification. Still "there is nothing we can do"). After this experience, I can't say that I will ever buy an Apple product ever again. In this incredibly difficult period of change for a young student, Apple is hindering my ability to be successful. Incredibly disappointed.
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ID
#1096132 Review #1096132 is a subjective opinion of poster.
Service
Apple Customer Care
Cons
  • Poor customer service
  • Misinformation given by employee
  • Inefficiency
Reason of review
Incompetence / Inefficiency / Poor customer service
Loss
$800
Preferred solution
Let the company propose a solution

Macbook pro retina display issues, fails to deliver superior viewing quality.

2.1
Details
My 15" macbook pro retina had discolored edges (green and white patches) and for alomost 15 days after being bounced from one Apple authorised service center in Bangalore (india) that there is nothing they can do about it because my computer is after warranty. I showed them a link from the apple website that states that all macbooks with display issues can be taken to the authorised service centers and they would essentially fix it. After speaking to Apple (US) on chat, they said that my computer is eligible for repairs and they gave me Apple's contact number here in India. So I called them and they tell me to bring my computer in for a check. I gave them my computer and they told me that there is a definite issue and it needs to be fixed. They took my computer in and called me back a few days later and said they fixed the problem. When i went to pick up the computer, i found that the display problem still persists. I spoke to Apple (US) on chat again and they said it the problem shouldn't be and I should take it back to them again. I called up Apple (India) and they asked me to come in again. I gave them my computer again and they said there are white edges on the screen, but refused to acknowledge that it is a problem by saying it is a common issue with the retinas sold in that time. After many phone calls and emails and poor follow ups on their part, and also keeping my computer for 25 days, they tell me that macbook retinas are expected to have that problem. I have the phone conversations recorded with them admitting that the older models have display issues and that the better option would be to buy a newer model. One of the technicians even told me that it is a resolution issue, but later on admitted it was a AR coating issue which causes LED spillover, which are two very, very different things. When I confronted him about it, he just tried to use some technical jargon to confuse me, but I stood my ground and then he finally admitted it wasn't a resolution issue (I have all this recorded) So to sum up, the questions I have for apple are: 1. Why would you sell defected computers that claim to have a the ultimate viewing experience (retina) but is worse than the standard computers being sold in the market? If your product claims a superior viewing experience, then would you mind selling a product that gives a superior viewing experience? How would you feel if I paid you in counterfeit notes? You have lied to me about your products and given me an inferior product that doesn't match up to your marketing spiel, which is nothing short of deception. 2. You took my computer in after replicating the issue and then you changed the display. Then you give my computer back with the same problem persisting and say there is nothing wrong with it? You even said you would change the display again if I wanted, but said that the problem is likely to continue because the older models have lower quality displays. Does that make any sense? Why would you fix something that, according to you, works absolutely fine? But you took 25 days to tell me something you apparently knew is a standard issue, but you still changed my display?? And then you got so many engineers and technicians to look at my computer when you claim there is nothing wrong with it? 3. Why did you take 25 days to tell me that the issue I'm facing is a standard issue? Why would so many engineers look at it if there was nothing wrong with it? If it was an expected issue that Apple knew about, it should have been communicated to me quite soon and not 25 days later, and not after changing my display. 4. How did this display defect pass the Quality Assurance program that Apple is so well known for? And how many other people like me are out there and do not know that their display is defective? Or did they know about it and just choose to not publicise it? 5. I use my computer for work, which has caused me to put a hold on a lot of things I was working on. Who will reimburse me for this time that I have lost? I bought this laptop for quicker and sturdier performance, but this service has slowed me down and brought a lot of monetary loss upon me. After all of this, I got in touch with Apple (US) on chat and they have closed the chapter from their end saying it is a standard issue. In the beginning they admitted this is an abnormal issue, now they say it is a normal issue. I have copies of the chat transcripts and have also got the phone conversations with the Apple Employees recorded, which provides ample proof of their incompetence, negligence, and trickery. I have been deceived and I want to reach out to someone who can help solve my issue, and at the same time let other people know never to buy an Apple product because they seem like they want to sell an honest product, but you are very likely to face poor after sales service in India. They may have great service in other countries, but the service here in India is absolutely pathetic. If anyone is reading this, please get in touch with me and I'll provide you with all the proof (chat, phone conversations etc.)
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ID
#1087353 Review #1087353 is a subjective opinion of poster.
Product
Apple Macbook Pro Laptop
Cons
  • Pathetic customer and technical support
  • Lying and deception throughout the service cycle
  • Incompetent and inadequately trained tech staff
Reason of review
Damaged or defective
Loss
$1500
Preferred solution
Let the company propose a solution

Worst experiance by apple

1.6
Details
I brought I phone 7 from s s services kolhapur and on 2nd day noticed the screen was un responsive and white screen appeared twice so gave it back for checking they restarted and gave it back and told me the problem was solved but after few hours again the problem started so again I returned the product they gave it to apple service center kolhapur they updated a new apple software and gave me back 2nd time but the problem was not resolved so 3rd time gave it to service center back and didn't gave me even a standby device they told me they don't have rights to give me standby device , next day they called me to receive standby device I am living 60 kilometers fro m kolhapur 3 times I went to kolhapur for my mobile problem so please give me a new device then repaired refurbished device - Dr. Chetan patil
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ID
#1076415 Review #1076415 is a subjective opinion of poster.
Location
Kolhapur, Maharashtra
Product
Apple Iphone 7 Cell Phone
Cons
  • Selling defective merchandise
  • Service and policy
Reason of review
Damaged or defective
Preferred solution
Full refund

Macbook Air is HORRIBLE!

1.8
Details
I bought mine May, 2016, and have had nothing but issue after issue with it. It's slow, I have that fixed and it comes right back in no time. Constant interruptions from I CLOUD and other drop down Apple notices. Activity Monitor comes up without provocation. Auto mail does too. It constantly asks me to verify sites I go on, but once I do it asks again, over and over. Sierra is the worst program they have ever installed. Calendar does not work. I get booted out of Safari constantly. I have to put in my password when I boot up. Apple reps cannot fix that. They try and try and instrument does not respond. Info on Stickies gets erased over and over. Caps lock key fails to work. Mail option does not work. Autofill breaks down constantly. I click sites on Safari and they do not respond. Bad music on customer support. They let you choose a music option only when you call in, but then after that, if they put you on hold, (WHICH IS A LOT), you have to hear their very strident rock music (bad taste, I love rock, but not their rock), and loads of static. LONG HOLDS. Their tech support is poorly trained. "I am going to put you on a short hold." Lie. It's a long one with bad rock and lots of static. I have complained to APPLE feedback over and over about this over the year. Apple does nothing. NOtHING. I have spent hours on the phone with Apple and had to go into the Genius Bar. I want my time back! And money!
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4 comments
Anonymous
#1352448

this is why i dont buy high $ electronics---you're still out in the cold when it screws up....many yrs ago when vcrs were the thing i went thru a lot of cheap ones...then finally decided to buy a "good one" a 4300 sony....it didnt last 2 mos.

Machele
#1351128

Sounds like I need not buy an Apple product to replace the Windows 10 piece of junk I bought. I think I may just stick with my Windows 7 machines.

But, I thought Apple had great customer service? Apparently, not.

Anonymous
#1351365
@Machele

They are very polite and well-spoken Just not very well-trained You have to ask for a senior rep ALWAYS Meanwhile the first rep puts you on hold and you have to listen to bad rock music and static after they ask if they can put you on a "short" hold

The MacBook Pro is a good machine Much better than a Windows (I destroyed two HP's out of frustration) I would recommend the Pro, just avoid the Macbook Air I might have gotten a lemon but I am in the process of getting a refund or new machine with Apple If they approve of that, I will post that and give them kudos So stay tuned

Anonymous
#1378787
@Machele

The senior reps are great You just have to ask for them when you call I bought another AIR and it works just great! So I had a lemon and Apple replace it

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ID
#1075075 Review #1075075 is a subjective opinion of poster.
Product
Apple Macbook Air Laptop
Cons
  • Laptop
  • Tech support
  • Software
Reason of review
Bad quality
Loss
$1500
Preferred solution
Full refund

Apple Products Not As Good As Before Or Their Competition's

1.0
Details
Found their products to be defective when tried in an Apple store. Apple store getting less customers in there. Products are losing their edge. Company trying to look cool but is getting outdated and beaten badly by upgrades from other companies. I do not like the CEO Cook, how he dresses like a clown show or acts like a clown. Not a real guy and is nowhere near what Jobs would have done for innovation. Apple would be better off revamping its systems and company with more dynamic products and leadership. Stock price is slipping, I do not believe what they say regarding their sales or sales forecasts, and believe their stock is purely manipulated and set to crash. Not a fan and not a customer of their poor performance.
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ID
#1070742 Review #1070742 is a subjective opinion of poster.

Apple air laptop

1.2
Details
Update by user Jul 02, 2017

compared to a cheap Dell computer 350 that I bought in the same time for my office. the cheap Dell performed far better than the expensive Mac Air Rip off

Original review posted by user Jun 29, 2017
my Apple air purchased in Jan 2016 started having problems starting up( was fully charged) within one year after I bought it. Interestingly when I took it to the store they pushed the start button and it did start !!. 5 month later again fully charged but never started again. it was 5 month out of warranty. I did not purchase extended warranty because I have had a vey good experience with Mac Pro which never had a major problem. they told me it cost 450-475 to repair. they refused to even give me a discount as a loyal customer who bought multiple apple products I ended up buying a new Mac Pro , total spend on new purchase and of course warranty $ 1700 . paid $ 100 for micro center to back up the dataI had already paid $1000 for the Mac Air. so within 15 month 2800 for 2 computers. Apple customer care did want to give any discount although staff in the store advised me to call for an override because it is very new computer.
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ID
#1067901 Review #1067901 is a subjective opinion of poster.
Product
Apple Macbook Air Laptop
Pros
  • Are nice
Cons
  • Did not
Reason of review
Bad quality
Loss
$1000
Preferred solution
fix my computer

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Verified Reviewer

Paid Audiobook Content Missing. Not Apple's Problem.

1.7
Details
I recently found that an audiobook that I purchased from iTunes was incomplete. Missing the last 13 minutes of content. I just spent the last two hours on the phone with Apple. I was informed by a Senior Advisor from iTunes that Apple is not responsible for missing content in any item item that is purchased from the iTunes store. He also informed me that I'm not entitled to a refund for the incomplete audiobook. Simply outrageous! I paid for a product offered by Apple, sold through their iTunes store. The item is incomplete. I request that either the item I paid for be provided to me in it's entirety, or that I be provided with a complete refund. Simple!
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ID
#1067858 Review #1067858 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Full refund
1.3
Details
Apple - Iphone discoloration
Apple - Iphone discoloration
Apple - Iphone discoloration
Apple - Iphone discoloration
Apple - Iphone discoloration
Do not buy anything from this company if you want it to stay nice for long. I have owned several iPhones, a pair of Beats headphones, and a pair of AirPods and they all start to lose color after a few months. My black iPhone 7 is white in the corners, my airpods...
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1 comment
Anonymous
#1349562

Your upset that your product has dust on it? Sounds like a hard life..

Featured
ID
#1065468 Review #1065468 is a subjective opinion of poster.
Product
Apple Iphone 7 Plus Cell Phone
Cons
  • Quality
Reason of review
Bad quality
Loss
$900
Preferred solution
Replace the phone with one that won't fall apart after three months

AVOID iMACs

1.5
Details
I have been a user of Apple products since the ‘90s. In the last 7 years we have bought: 3 iMac’s, MacBook Air, iPad, 5 iPhones, 2 Apple TVs, 2 Apple Watches and numerous drives, time capsule, and accessories. To say that we are fans of Apple would be an understatement. Over the past 3.5 years my experience with two iMacs, and dealings with Apple Care support, have disillusioned me. The most recent 6-month long saga began on January 3, 2017. I had been chugging along with my newest large iMac on the Mavericks platform for some time. Although the newer OS had been out for some time, being an Apple veteran I knew better than to update to the new OS until at least a year had passed for all the bug fixes to be made as is always required for any new OS. However the incompatibility of my new iPhone 7’s photos with Mavericks’ iPhoto forced me to update my OS at least to El Capitan (I refused Sierra because it was too new at 3 months out). After that the iMac was never the same, and deteriorated steadily. It would freeze all the time. I was on the phone with senior advisers from mid-Feb till early May, instead of working, instead of dinner with family, etc. etc. A conservative estimate would be 30 hours of phone time. The OS was reinstalled, the Ram was re-set, malaware bytes scans were made, redundancies eliminated to free memory, cache cleared, the disk was copied and sent off to engineers who came back with the advice to “update the MS Office” (there were none outstanding) and still, even though I modified many behaviours such as not syncing my iPhone to avoid opening iTunes or Photo, freakishly closing apps as soon as I could and saving every modification the instant made on any docs, the computer would freeze unexpectedly. Finally in June I took it to the genius bar. Apparently it was a hardware issue: the logic board needed replacement. It is still under Apple Care so the cost was not an issue. There issues were: 1. This computer is only 2 years old; why has the hardware become defective? 2. My last iMac (same size) ALSO had the logic board replaced – twice as it was also a factory re-call issue (as well as the graphics card) and still it was not stable and NOR did Apple replace it except to offer a (small) discount on a replacement; 3. Why did the “senior” advisors not have me take the computer in to test the processing BEFORE I spent over 30 hours over the course of 4 months reinstalling the OS etc? 4. Customer service at the store really sucked. Truly. I use the iMac for work. The day after I drop it and it failed the overnight stress tests, they called me in the morning and said I could pick up by the afternoon as replacement logic board and ensuing tests should take a couple hours. Not hearing from them by 5pm, I called in. The lady (bordering on rudeness) kept telling me it would be done by closing time at 9pm, almost as if the imply I was being unreasonable calling them when there were still 4 hours left of the day. I ask twice that the job be put in front of a technician right away. At 715p I call again: rep says he will call me back after speaking with the technician. At 815p I call again – it was not done and will not now be done until the next day. Manager just says sorry. Another work day without. Moreover, the “notes” taken by reps who talked to me do not reflect promises made for pick up that day – I say ‘then not only are employees incompetent, they are dishonest also’. Two out of 3 iMac quit functioning within the 3 year extended warranty. My belief is that the 3rd one has not acted up only because it (a small, 2009 purchase) has been relegated strictly for internet & chat use, still on Mavericks, restricted by our parental controls. iTunes, iPhoto, syncing with iPhone, or anything that makes it an Apple product, are not used. My advice to anyone considering entering the world of Apple with the intention that they can also use it for work (using email, MS Office, Adobe, Calendar, listening to podcasts or playing instructive videos, participating in online seminars or meetings) should stay away from Apple. A good Dell computer would cost far less money and far less aggravation. Even if you threw it away and bought a new one every year, you will still be ahead for money and time spent for the $3,600 (with extended Apple Care warranty) that the large iMac costs, plus dealing with the customer support time and aggravation. One would ONLY take on the costs and aggravation of dealing with Apple & iMac if you have a strong specific need for Apple apps. The constant OS updates, which are never perfect and never a good fit with your other Apple devices and past functions, raise constant issues you will never be rid of, until you get rid of your Apple products. BE FOREWARNED. In fairness re iPhones: of our 5 iPhones we had only one issue, which was resolved with a replacement iPhone. Each of our iPhone 3s and 5s were used for over 3 years. A MacBook Air that would not function properly was also returned when, within the 14 day period, the “genius” could not fix it properly. I am happy with the Watch and the iPhone7 (double camera lens), though both are under a year old so time will tell….
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1 comment
Anonymous
#1382687

I hate to be the bearer of bad news, but other companies aren't any better. I've had nothing but Apple products for many years and I've never had a unit go bad where I had to take it into an Apple Store for repair.

I did take an iPad because I dropped it and the edge developed a tiny crack, but it was under AppleCare and they just handed me a refurbished unit..

Even though I was prepared to pay the $49 accidental damage for a replacement screen, I wasn't even charged. So, my experience has been great.

I've had no problems otherwise.

ID
#1061272 Review #1061272 is a subjective opinion of poster.
Service
Apple Computer Repair
Pros
  • Graphics
Cons
  • Defective product poor support
  • Durability of product over time
  • Support
Reason of review
Poor customer service

Complaint

registered12345 My 13'' macbook air is been hanging too much recently. Also a virus was detected which is not expected from Apple laptops. I would like to return my laptop Kindly contact: 987677**** On 18th may 2017, while i was shutting down the laptop, the screen wasn't being displayed properly and it was fluctuating again and again. Purchase a Macbook Pro Early 2011. Overnight the battery exploded inside the case so violently that both sides of the cover were completely ripped open. Contact with Apple and was told of no options from them to support the item. Simply put out of warranty. Legally they are correct. I am correct also as a paying customer should be supported when spending for a product. A product should not be expected to blow up without some type of warranty or replacement. From a safety standpoint, had this unit blew up in my face, the Apple company would be facing more than just a terrible review. After spending over 14 thousand dollars on apple products, Finished with Apple. They do not care about your business or your safety. They care more about their bottom line.
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ID
#1049218 Review #1049218 is a subjective opinion of poster.
Product
Apple Laptop
Reason of review
Bad quality
Preferred solution
Full refund
2.0
Details
Update by user Mar 25, 2017

I meant to say the book had 100 pages with 750 photographs.

Original review posted by user Mar 25, 2017
In the past I have created seven photo books through my photos application on my iMac. This last book was a freaking NIGHTMARE. I am warning others NOT to attempt to use this product it is awful. 1. I spent 9...
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ID
#1025324 Review #1025324 is a subjective opinion of poster.
Location
Elk Grove, California
Product
Apple Photo Book
Cons
  • Not being able to create a photo book project
Reason of review
Order processing issue

DO NOT USE APPLE PHOTO BOOKS

I am in the process of creating a photo book via my the Apple store. This is the biggest piece of *** I have ever worked with. When you click on the photos...often, nothing! When you try to change the font, often nothing. It has crashed on me 9 times before I wrote this. They layout options make no sense because the shapes are not flexible. And, for no reason, they took away the option where you can add captions to the photos. I double dog hate the Apple Photo book. I have created 6 previous books with no problems, but this one has been a nightmare. I am switching to Shutterfly. I have to admit, however, Apple has the best customer service in the entire world. But it cannot help with a *** product.
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ID
#1023593 Review #1023593 is a subjective opinion of poster.
Product
Apple Photo Book
Reason of review
Bad quality
Loss
$100
1.3
Details
The new "thinner" Macbook Pro (2016, with Touchbar) has lots of Keyboard issues. The newly designed Keys are getting stuck, and Apple store employees say that its a known issue. Beware before you throw $3,500 down the drain! On top of that, the Apple Store "Genius Bar"...
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2 comments
Marland
#1306798

We never cared about our customers. Only laughed at how *** they were for overpaying for the products.

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ID
#1019385 Review #1019385 is a subjective opinion of poster.
Location
Los Angeles, California
Product
Apple Macbook Pro Laptop
Pros
  • Clean design
Cons
  • Apple lack of customer support
  • Does not care about customer satisfaction
  • Durability of product over time
Reason of review
Damaged or defective
Loss
$3500
Preferred solution
Let the company propose a solution

APPLE IMAC.

1.0
Details
I have already raised my issue within your organisation, but I feel that my issue is still unresolved, hence my need to involve you in helping to resolve this problem. Here is what happened: reported sparking usb plugs getting some bad static shocks,this was reported last year,,when I received repair sheet it stated hd replaced and some sot of issue with screen,,,the warrenty is the 3 yrear warrenty exstended nothing stated on repair sheet regarding reported issue sparks from usb,,now its happening again,,don't use pc now,,reported it ive had different senier advisers,all with promising tales,,3rd name dave sid he spoke to engineer,he told dave that is COMMEN FOR APPLE PRODUCT TO RELEASE STATIC FROM USB,,,does thatinclude the shocks or are they free. This happened on January 9th, 2017..UPDATE 19th feb...after constanly complaing of usb sparks,and shocks..not just ijn year 2017 but also in 2016////,2016 repair..new screen new hardive,no mention from apple tech regarding usb sparks,,,shocks...APPLE NOT INTERESTED IN MY HELTH AND SAFTY,,NOW in 2017,, usb sparks start again ,also the shocks,,it got me that way that I ended up to be on the safe side, to stop using apple imac,,and use my laptop instead,Then I started the complaint prossess with Apple again 2017..apple supervisor nor apple teck,give no reason for the dangourus faults,instead apple seemed fit to chage mother board and casing,,AGAIN NO MENTION OF MIAN ISSUE,,or my well being...I received constants shocks from this dam unit,,, 2 years of of complaints. phone calls EMAILS.ECT,...,,,and nothing in reponce from apple to the cause of usb faults and shocks i had received..So now APPLE mac is sitting in the corner of the room, because I will not touch it,Fear of more Electric shocks,May be even, a much more serious HARM From shock I requested that apple replace this dangerous product on the grounds of safety,,under the sale of goods act.apple should have replaced,When a APPLE customer complains about a apple product delivering electric shocks.apple should act immediately to protect customer,,,,both 2016 **** COMPLAINTS regarding usb shocks,,APPLE SEEMED fit to ignore,the seriousness of the complaint,and cover it up by replacing parts that were not related to the original complaints,,also as for the request FOR APPLE TO REPLACE UNIT,,,,NOTHING,,looks like aple don't give a dam about the saftey of there customers using there dangerous faulty product,,,APPLE LOOKS AFTER THE £££££££££,BEFORE ITS CUSTOMERS regards
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1 comment
Marland
#1306799

You're not having shock issues with the USB ports. They don't provide enough power to supply "sparks". You're also not addressing Apple, the company, only readers like myself who laugh at your misfortune and your wild accusations that is so far fetched that only blind sheep would believe you.

ID
#1011184 Review #1011184 is a subjective opinion of poster.
Product
Apple Desktop Computer
Pros
  • Staff trained to save apple face and money
Cons
  • Serious electrical shock usb ports being ignored
Reason of review
Poor customer service
Loss
$1400

Apple doesn't uphold their battery Replacement program

I am very unhappy with the iphone 5 repair program. Having problems with my refurbished iphone I found the battery replacement program website. I entered my serial number and my phone was eligible for the program. I call Apple store and they said I would have to come into the store. After traveling 40 miles they then told me it was ineligible but they would see if they could get it under warranty. I called them back after 8 days. They said I should just call Apple. I placed a call to apple support on 2/10/2017 at approx. 2:50pm. I spoke to Stephanie who informed me that it wasn't covered. Then she told me it was eligible according to that website. Then she said it wasn't. I spoke to senior manager Rachel who would not replace battery. Why did the website say my phone was eligible?
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1 comment
Marland
#1306804

If you entered your phone's serial number on the website you are given three choices: go to Apple Store, go to AASP (Authorized service centers) or Mail-in option through AppleCare. You choose the long route.

If you are going to tell a story, at least get your facts in order. Most likely they denied you because you had unauthorized modifications/accidental damage to your phone or your battery in the phone was not defective but depleted which would not give you a new battery because of the REP.

ID
#1006099 Review #1006099 is a subjective opinion of poster.
Service
Apple Battery Replacement
Reason of review
Not as described/ advertised