New Reviewer

Unauthorized payments coming from my account that I never set up and auto with your company I’m very upset about this and we need to resolve it quickly

Apple - Unauthorized payments coming from my account that I never set up and auto with your company I’m very upset about this and we need to resolve it quickly
Need to change autopay information I never set up and autopay and I won't my money back on my card you all have been stealing my money I did a one time payment I did not give permission to autopay nothing with your company I only bought more storage space one time and now for the last 3 months,your company

User's recommendation: Don’t purchase nothing from your company with my card because when you not authorized to do that then that’s stealing from me.

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ID
#2623885 Review #2623885 is a subjective opinion of poster.
Loss
$30
Preferred solution
Full refund
New Reviewer

Transaction charges

My 10 yr old son bought something with a reoccurring charge for $10.59 that I never authorized can apple please take this charge off my card please my bank just notified me of a over draft fee thats how I was aware of this charge

User's recommendation: Please check your statements.

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ID
#2616778 Review #2616778 is a subjective opinion of poster.
Product
Apple Cell Phone
Pros
  • Features
Cons
  • Lack of understanding of customer needs
Loss
$32
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Can’t reset passwords !!!!

I am so frustrated and disappointed with apple support. My 14 yr old daughter has forgotten her Apple ID password and we hv limited access to the phone number given at that point of time !! I hv repeatedly called customer support, followed all their instructions, waited 24 hours, then 14 days etc etc etc whatever the system suggested and still no resolution!!! The support staff has no idea what to do. My husband and I hv wasted our time on long calls with them to no avail ! Why cant they simply reset the password!!! We hv been trying to solve it for a month! It is ridiculous!!! What is the point of making products when you hv no idea how to help / resolve issues ! It cant take more than a month to resolve this ????
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ID
#2616232 Review #2616232 is a subjective opinion of poster.
Product
Apple Cell Phone
Cons
  • Defective product poor support
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Apples Tunes card

The Code letters dont work..this the second time. Nobody do anything About. Im going to make a Complain..

User's recommendation: Be careful when buy a Tunes card. Nobody cares if the Tunes card dont Work. This ridiculous.

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ID
#2615542 Review #2615542 is a subjective opinion of poster.
Loss
$100
Preferred solution
Full refund
New Reviewer

Put me on hold for 7 minutes then it cuts off then a message came to ask me to review apple and of course my review is very bad

You put me on hold for 7 minutes then the line disconnected Then you asked me to make a review on your company

User's recommendation: Don’t trust if they put you on hold.

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ID
#2612339 Review #2612339 is a subjective opinion of poster.
Pros
  • No comment
Preferred solution
There is a 99 cents monthly charge on my Amex card that I want to know whT it is and why not charge on my Apple Pay which is Visa card and I want to switch charges to my visa not Amex I tried several ways including online and calling but I failed.

I haven't received my money back

I still havent received my $654 back from the phone so now I want to sue yall cause this is ridiculous
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ID
#2611072 Review #2611072 is a subjective opinion of poster.
Location
Cleveland, Ohio
New Reviewer

Refund on a subscription

There is a 99.00 charge for Tile which I did not sign up for ...I cancelled it ...how do I get refund??
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ID
#2610347 Review #2610347 is a subjective opinion of poster.
Loss
$99
Preferred solution
Full refund

Reimburstment of mac lost by ups in lockage storage room

I DONT KNOW BUT THE LADY WAS. VERY NICE AND HELPFUL IT TOOK ME AGES TO GET IT. IRECIEVED IT AFTER SHE LEFT.

User's recommendation: 10/10 STARS.

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ID
#2609945 Review #2609945 is a subjective opinion of poster.
Location
Hyattsville, Maryland
New Reviewer

Have reoccurring debt on my card I didn't purchase

My bank statement shows a reoccurring debit from apple I need to know why I did not purchase anything for reoccurring payments
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ID
#2606835 Review #2606835 is a subjective opinion of poster.
Location
Tallahassee, Florida
Product
Apple Iphone Xr Cell Phone
Pros
  • Connected to family
Cons
  • Have to pay for everything
Loss
$10
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Advanced Reviewer

Being mislead and lied to

I called in to report that the same hackers/scammers that have hacked my device and have many scam sites and apps are the same people all over Apples' bounty program hundreds of times and was told that discovery does warrant compensation and when I called in to report it a rep made a 5k bet that he lost might I add then proceeded to call me a liar and scream at me. I waited a month and a half to find out that Apple doesnt care about the bounty issue and if I knew that I wouldnt have wasted my time. Im extremely Let down and I have absolutely no faith in this world anymore.
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ID
#2605728 Review #2605728 is a subjective opinion of poster.
Service
Apple Customer Care
Cons
  • Lack of accountability
  • Lack of customer support
  • Planned obsolescence
Preferred solution
The 5k that the rep bet me and lost as well as compensation for false pretense and misleading me for a month and a half.
New Reviewer

My device can't give hotspot to other

I have opened my device to give hotspot to other but it give me a message that I must call Vodafone so I have called them then they said to me call apple
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ID
#2605219 Review #2605219 is a subjective opinion of poster.
Product
Apple Cell Phone
Pros
  • Shiny new object
Cons
  • Bad product
Preferred solution
Let the company propose a solution
New Reviewer

Hacked

AppleCare your iso has been recently hacked message please get this off my phone no more words are needed thank you. Fredrick Way
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ID
#2601468 Review #2601468 is a subjective opinion of poster.
Location
Goldsboro, Pennsylvania

How can Apple say they don’t have a material safety data sheet for their own products?

I called in to find out how or where I can get a material safety data sheet for an iPhone 7 and iPhone XR but I was told that none exists. If I cant get it from the manufacturer then where am I supposed to get it from? I need to ship these iPhones overseas and the shipping company needs the material safety data sheets.
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ID
#2600784 Review #2600784 is a subjective opinion of poster.
Location
Bedford, New Hampshire
Preferred solution
Let the company propose a solution

I haven't received my money back

The call I just had was horrible it didnt help I hate that I still dont know where my money is this is sick

User's recommendation: Nothing.

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ID
#2595228 Review #2595228 is a subjective opinion of poster.
Location
Cleveland, Ohio
New Reviewer

They keep sending me to a robot instead of a person

My iphone is sending out messages in green and My bill is paid, the phone is turned on, and most the time my wifi is on but my messages are still going out and coming back green
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ID
#2595019 Review #2595019 is a subjective opinion of poster.
Location
Smyrna, Georgia
Preferred solution
Help with my messaging system