New Reviewer
Im in a class at the apple store, Santa Monica , I need to *** they won't let costumers use their restrooms!!! Hold it?? thats all I have to say but im required to use 100 words, why, I said what I had to say. who is the idiot that requires 100 words? do you want a...
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ID
#1282859 Review #1282859 is a subjective opinion of poster.
Location
Santa Monica, California
Service
Apple Customer Care
Reason of review
Poor customer service

IPhone 6 Plus

Apple - IPhone 6 Plus
Apple - IPhone 6 Plus
It has a Activation lock find my iPhone need to be Turn off of the iPhone 6 Plus the iPhone imei number is {{REDACTED}}
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ID
#1278030 Review #1278030 is a subjective opinion of poster.
Product
Apple Iphone 6 Plus Cell Phone
New Reviewer

Apple sucks

My Mac had turned real slow so I took it to Apple Customer Support. After 3 days, they gave me a call saying it would cost 900 Dollars to get the Mac repaired because the Flash Drive had a problem. I took it to another shop, found out there was absolutely no problem with the Flash drive and it was something. Got the job done for a 100 Dollars. All Apple does is cheat the *** outta you
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ID
#1274113 Review #1274113 is a subjective opinion of poster.
Product
Apple Macbook Air Laptop
published review 5/26/18 I went in today with a problem and apple wanted to give me another one instead. My iphone 7 plus does not connect to internet through wifi not data! The phone is cosmetically brand new and only had that issue! Which it is still under warranty !...
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ID
#1264988 Review #1264988 is a subjective opinion of poster.
Product
Apple Iphone 7 Plus Cell Phone
Reason of review
Warranty issue
New Reviewer

They slow down older phones

a few years ago, i bougyt an iphone 5s. it was working perfectly fine, until two years LATER when i tried opening an app of which used to work PERFECTLY on my phone, snapchat. Keep in mind, that I didn't download anything hramful to my phone such as a jailbreak or an untrusted app or service. I kept my phone full of iCloud space and just, general storage space... I didn't feel too good about this situation, so i visited my carrier store, tmobile, to see if, you know, maybe i am late on my bill or something,... nope. Everything's payed up, no late or due bills or nothing. but then a man from the tmobile customer service informed me on the scandal of apple slowing down older phones so that the consumer will upgrade to a newer phone and waste their precious money on something that really isn't needed. I was outraged. I still am. i wasted around 1.6k on apple products that just ended up getting slowed down either way. What the *** guys... I mean COME ON!!!! you guys already have BILLIONS of dollars, what the actual *** guys!!!!
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ID
#1260084 Review #1260084 is a subjective opinion of poster.
Location
Glendale, Arizona
Product
Apple Iphone 5s Cell Phone
Cons
  • Unprofessional and dishonest
Reason of review
Damaged or defective
Loss
$1650
Preferred solution
Full refund
New Reviewer

Misrepresentation of Product and Service

Next to my current carrier, Apple has by far the worst customer service I have ever dealt with. I got an iphone from CredoMobile a month ago. It hasn't worked since. I've done all the things suggested to get it working, multiple times, and every time I contact Apple they just go through the same steps. Finally, my issue was escalated to their engineers and I was supposed to receive a call back from the senior adviser who helped collect all the data they needed. She was supposed to call at a specific time, whether or not the engineers were able to resolve the problem, and she didn't. I came home early from work. No call. Now I'm on my 3rd "senior adviser" who is apparently reading from the same script the others did. No resolution after 3+ weeks.
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3 comments
#1524131

I had 10 different apple "advisors" in the past 2 weeks as somehow my new iPad seems to have screwed my email. I have talked with my internet provider 5 different advisor, my finer provider more than 6 times.

I also have had the travelling advisor twice which cost me $100 and the fibre tech in my home, who pronounced all well.I figure between on hold and talking to useless advisors I have spent over 100 hr,This the last straw. Im returning my iPad which started this whole circus and Apple has seen at the last of me and my money.

Advisors seem to feel they are at the right hand of god. Good riddance

#1492438

June 2nd and my issue is still not resolved. On my 6th senior adviser who, of course, promised a call today - which I came home early for - and didn't deliver.

#1591982
@Diane E Cxq

So, the original problem resolved ITSELF in July. Now I have another issue - phone gets HOT and battery drains rapidly.

I actually took this one to the Apple store and they told me everything is fine.

iPhones "do that." Hm...NO. Really and truly hate this company.

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ID
#1246882 Review #1246882 is a subjective opinion of poster.
Service
Apple Customer Care
Reason of review
cust serv, phone quality
Preferred solution
Deliver product or service ordered
I have had 2 iMacs, an iPod, 2 iPads and 2 Apple TV boxes. I believe I am at the threshiold of never paying another dollar ever to Apple. I done with Apple forever? The battery on my 6S was near death: I could not get more than about 2 hours use just making basic calls...
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ID
#1233686 Review #1233686 is a subjective opinion of poster.
Location
Houston, Texas
Product
Apple Iphone 6s Cell Phone
Cons
  • Tech support
  • Planned obsolescence
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Too big to care

The Apple store wasn’t as crowded as it usually is. My wife dropped of her iPhone for a battery replacement at 6:00pm. I won’t mention that it took over a month for the battery to arrive at the store. We were told that the phone would be ready for pickup at 7:00pm. We arrived back at the store at about 7:15. We were told to sit at table were other misfortunate people were sitting waiting for the one person who was bringing 2 or 3 phones from the backroom and going through the process of returning them to the customers. He was very thorough and took his time while doing his job. My wife complained and one of the other Apple associates who was walking around retrieved her phone and apologized for her wait. We left the store at 8:06pm.
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ID
#1220668 Review #1220668 is a subjective opinion of poster.
Service
Apple Cell Phone Part Replacement
Reason of review
Poor customer service

Battery replacement a sham

Despite trying to get a battery replaced, following Apple’s directions and jumping thru multiple hoops - still no new battery. They make it difficult to do and provide very poor customer communication.
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ID
#1219543 Review #1219543 is a subjective opinion of poster.
Service
Apple Customer Care
Reason of review
Poor customer service

Don't Let Apple Spy on you

Yesterday my wife and I tried to send a video on our iphone but it would not go through as it said we had to enable imessage. We never had to do this before. Did some research and I find out Apple wants you to use imessage to send texts through as it goes through their server. Why else would they want this other than to gather information on you and what and who you send it to??? We disabled imessage in message settings and made sure the MMA box was on and the messages go through like they used to. Wonder who turned this feature on - - NOT US. Wonder who this phone REALLY belongs to, me who paid $800.00 for it or Apple who sold it? Yeah stupid question.
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2 comments
#1621900

You need help, buddy

#1544756

Is your tin foil hat loose?

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ID
#1212765 Review #1212765 is a subjective opinion of poster.
Product
Apple Cell Phone
New Reviewer
Apple store visit [ one of many over the last 5 years] greeted, pointed in vague direction of 20 other blue or green shirts to wait in line, this in itself could be solved for far less cost, by a ticket machine , the person in question will then look at his pad and...
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3 comments
#1621859

You sound like such an arrogant annoying human. Get over yourself.

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ID
#1209041 Review #1209041 is a subjective opinion of poster.
Service
Apple Customer Care
Pros
  • First pro laptop
  • Second air
  • First apple computer
Cons
  • Automated updates
  • Store staff directors
  • Update results
Reason of review
i still have my old i phone 4
New Reviewer

Battery iphone 6s

This is the worst company I have ever dealt with! After reporting a weak battery back in January 2018, my iPhone 6s finally would not turn on at all. I contacted the store in the Mall of New Hampshire in Manchester NH on 3/8/18, to see if my battery was in yet. After being told it was still not in, I contacted Apple support where I was told that the battery was coming from and they contacted the store for me. I went to the store that night and waited 1 ½ hours for them to put my battery in, just to be told that the phone was no good and still wouldn’t turn on. He then wanted to sell me a new phone. I ask the salesman if he left the new battery in the phone and I was told yes. I went home and removed the cover to view the new battery, just to find out there was not a new battery. I called the store manager and was told that they did put the battery in the phone. I then went to the local phone repair shop and asked him to diagnose the phone. He stated that the phone ONLY needed a battery and that the battery had never been replaced. I then called Apple support again to report the store and their fraud. They told me that they would file a report and get back to me and then set an appointment up at Best Buy in the Mall of New Hampshire, where I went the next night. Once there, I was told by the store manager that they couldn’t replace my battery, because the phone wouldn’t turn on. The phone wouldn't turn on because it had a dead battery, but they didn’t care and wouldn’t replace it. I then called Apple again, just to be put on hold and bounced around for an 1 hour. I finally gave up and had the battery replaced by the third party repair shop and the phone works fine now. Please beware that Apple stores are fraudulently condemning phones just to sell a new phone. This is the last time that I will ever buy an Apple product again.
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2 comments
#1461376

Still not resolved not even a contact from Apple

#1449469

The technical support from Apple is horrible. They pass you from one senior adviser to another.

You are on hold for over an hour. They never rectify the problem.

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ID
#1208626 Review #1208626 is a subjective opinion of poster.
Service
Apple Cell Phone Part Replacement
Reason of review
Poor customer service

Zero customer service

I went into Apple to purchase home pod. They are out of stock. My sales person did not even offer to order it for me and have it shipped. I drive two hours to get it. Such stuck up creeps
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ID
#1204087 Review #1204087 is a subjective opinion of poster.
Service
Apple Customer Care
Reason of review
Poor customer service

Customer service

Apple customer service has been horrific at best. The automated "assistant" is ineffective and takes way to long. Apple doesn't mind wasting our time at all. I tried 3 times to call my local store because I have a pending service request. The automated assistant put me through a mind numbing process and then further wasted my time by taking forever to ask me what kind of music I wanted to listen to while I wait long periods of time for a human. Then the music is inaudible scratchy crap. It also took me 3 weeks to make a genius bar appointment to replace my battery then 1 week to wait for the appointment. I made the appointment online and clicked "replace battery" as the reason. The night before my appointment I received an email saying I needed to "reserve" a battery. I went to the Apple store anyway and they agreed that it was incredibly stupid to wait until the night before and the tech told me this happened quite often. He said that they have reported this and other problems but higher ups in Apple are deaf to their concerns/complaints also. I reserved the battery and was told several weeks. I received an email to call but I can not reach a human because of the broken automation on the phone and long, long waits. When I went to complain on the Apple site there is no drop down selection for complaints and you can not submit with making a selection that doesn't apply. Senior Apple personnel are completely disconnected with the real world and don't give a damn about their customers. Please, Please, Please do not buy any more Apple products. You can break the addiction. I have purchased 5 iPhones, 1 MacBook, 1 Mac, 2 iPods, and 2 iPads. I will be crushing them all in front of my local Apple store with a sledge hammer very soon. Hopefully I can get some social media and live media attention to Apples policies and service deficiencies.
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4 comments
#1524133

It appears that the"experts" read from a script.

#1455505

I never liked talking to anyone who called in asking for a senior advisor. Dealing with you C U Next Tuesday's we obviously did not care to hear your whiny voice saying how how your day mattered more than anyone else because pornhub would not load on your iPad.

#1449474

I totally agree that the senior apple personnel do not care about the customers. Total level of arrogance from the senior advisors. I am totally disgusted with the treatment from apple.

#1436476

-quote- "I have purchased 5 iPhones, 1 MacBook, 1 Mac, 2 iPods, and 2 iPads."I'm sorry it took so long for you to return to sensibility , you'd have saved money.My first question is always : "how do these things improve one's life ?"I'm probably older than you and lived in the world before computers, cell phones, laptops ; when Apple meant The Beatles.Didn't seem like a hardship ; what would be a problem is costly things that break or quickly become obsolete.Don't assume that any of the other providers will be any better.Consider instead lightening your load and dumping some of that stuff.

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ID
#1195274 Review #1195274 is a subjective opinion of poster.
Location
Cupertino, California
Service
Apple Technical Support
Reason of review
Poor customer service
New Reviewer
1. My kids wanted to gift me Logic Pro X for Christmas. 2. They went onto the Apple.com site and searched for Logic pro < https://www.apple.com/au/search/Logic-Pro-X?src=globalnav> 3. It returns: Logic Pro X - Apple (AU) https://www.apple.com/au/logic-pro/ 4. There is no option to gift this product and fearing it would be regist...
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1 comment
#1455508

No refunds on software means you don't get a refund for your own stupidity

ID
#1194698 Review #1194698 is a subjective opinion of poster.
Product
Apple Gift Card
Cons
  • Arrogance
  • Intransigence apple have displayed
Reason of review
Return, Exchange or Cancellation Policy
Loss
$330
Preferred solution
Full refund