Apple
Reviews and Complaints
Reviews Chart
$1.1M
CLAIMED LOSSES
547
TOTAL REVIEWS
46.8K
PAGE VIEWS
4
ISSUES RESOLVED
Apple unbelievably bad customer service
I have an iPhone 4 through Verizon. I have a software issue with iTunes and the photo albums in the phone. After a hour and 20 minutes on the phone I was finally transferred to an Apple rep who said since I have had the phone longer than 90 days I have a choice of paying $29.99 twice as I have 2 problems or buying a one year service contract for $69.99. This is the most outrages thing I have ever heard of for customer support. It's one thing to charge for support for small low cost items but an iPhone is a $600.00 item. If you get one of these phone pray you never have problems or be prepared to pay through the nose to fix them. No more Apple products for me.
1 comment
ID
Location
Fargo, North Dakota
Apple Products are built cheap
both my Apple laptop and ipod touch have stopped working. The fix for the laptop was $850 and the ipod was $89. Both were less than 16months old. Apple has great technology but their quality is horrible. I spent $2300 for the laptop and $200 for the ipod. The Ipod just stopped working. I had the battery replaced for $69. What a rip off. It worked for a week and then blacked out again. The lap top's hard drive died. I will never buy Apple *** again..Please send Apple a message with me and let them know we are tried of paying top dollar for products which last a year and a half.
1 comment
ID
Location
Brooklyn Park, Minnesota
Product
Apple Laptop
Loss
$2500
Apple quits fixing known MacBook Pro defect; renders $2500 computer useless
Visit http://support.apple.com/kb/ts2377 (Article: TS2377; Last Modified: September 07, 2011) SYMPTOMS: No computer screen display (or distorted screen display) even when the computer is on. Products affected: MacBook Pro 15-inch and 17-inch models with NVIDIA GeForce 8600M GT graphics processors, manufactured May 2007-Sept 2008. FROM APPLE: "If the NVIDIA graphics processor in your MacBook Pro has failed, or fails within four years of the original date of purchase, a repair will be done free of charge, even if your MacBook Pro is out of warranty.... Apple will continue to evaluate the repair data and will provide further repair extensions as needed." NOW APPLE IS REFUSING TO FIX THIS DEFECT! Please log a complaint at www.apple.com/feedback/macbookpro.html (select "bug report"). It's a DEFECT, not anything caused by the consumer.
ID
Location
Burlington, Vermont
Service
Apple Repair
Itunes terrible policies
"I bought 3 movies from iTunes. Could not download them. Don't know why. ITunes error for some reason. Tried many times, always error messages. Then I got a new computer. Downloaded ITunes again. All my stuff had been erased! It was an ordeal to get back all the music I had lost. Then I tried talked with itunes custumer service about the 3 movies I was never able to download and they said it was past the 60 day limit on returns. Their hands were tied apparently. (Give me a break, they can't issue a credit for 3 movies? They CAN'T? Get real). On top of that, their continuous 'polite' e-mails are tiring because they are not backed up with a real desire to do right by the customer. It's not enough that they virtually monopolize the market. I wouldn't even mind that, except for all the technical errors, non-user friendly interfaces and lack of willingness to do right by the customer in such an obvious case where they should justrefund me my money for movies I could never download. Or give me a credit, I would even be happy with that. Bad procedure itunes."
ID
Location
San Diego, California
Terrible coverage, horrible customer service
My iPhone constantly drops calls, consistently can't get email, consistently can't send email, and is locked to Telus. Telus says they won't fix the problem connecting downtown (where I spend 8 hours a day in Calgary). They didn't say they can't fix the problem, they said they won't fix the problem. Further, they acknowledge the problem but won't unlock my phone - which I paid $900 for outright (no plan). The service is poor and the customer service is poor. If you work downtown or near UofC, your phone will spend most of it's time in brick mode. Telus, you've got me over a barrel now but as soon as I get a new phone, you lose a customer for life. Don't you get it?
ID
Location
Calgary, Alberta
Apple iMac hard drive failure
Update by user Dec 13, 2011
Thank you Apple for rectifying the situation
Update by user Dec 08, 2011
Starting to look positive and like Apple might come to the party. Will keep you posted
Original review posted by user Dec 07, 2011
My 3 year old iMac wasn't well and because I had exams on I shut it down and left it. Finally got it to their premium repairer, as it turns out, one month after the warranty expired. Apple customer service was happy to assist UNTIL they found the hard drive had not been replaced with a genuine apple part - I was not aware of this and was never given the option of genuine or third party hard drive. Strangely enough when you take your device to the manufacturers listed "premium repairer" you assume they are going to use genuine parts. This aside, the hard drive should not have failed and I feel very strongly that in this instance Apple, who promote an image of quality, have provided anything but
2 comments
ID
Location
Auckland, Auckland
Loss
$550
The scamadvisorygroup website is itself a scam
The company has an address in the country of Cypress. So it's located outside of the US. They will never answer their phone. They will never answer their support tickets or support email. They WILL answer their pre-sales email, but if you ask them anything other than a pre-sales question on that email they will tell you they can't answer your questions. Judging from their support ticket website, they only bothered to support up to iOS 4 and just stopped. So I guess they are just milking this scam for as long as they can. Probably no one can shut them down. They obviously spend lots of money to make their website look good and show up at the top of Google Ads. They also probably put up this side scam website: http://scamadvisorygroup.com/unlock-iphone-scam/ that makes it look like they are not a scam, when that is exactly what they are. A quick check to http://scamadvisorygroup.com and you get a blank page is the dead give away that this scam advisory group is itself a scam, to get you to buy this software.
1 comment
ID
Location
Wilmington, Delaware
No support, no refund
i bought the program to unlock my Iphone 3GS version 4.3.3 and followed exactly what is written in their website. It did not unlock my phone, as a matter of fact, it keep telling me that the version I have in my Iphone is not compatible. I complained to Paypal after previous attempts of contacting their customer support failed. They apologized and sent me an unlocking hardware which is not usable since it is for a Iphone4 (micro SIM!). Unfortunately, I canceled my Paypal complaint before I found out that the hardware they sent me is unusable in my Iphone. By the way, just in case you would like to know, this company is in Cyprus, not in the USA. That is the return address that is in the envelope they sent me. I had to cancel my credit card because I had charges for train tickets in Europe 2 days after I placed my order! Coincidence? I think not
1 comment
ID
Location
Rochester, New York
Apple. poor customer service.
summarizing everything. i have been contacting them for half a year. i should have gotten a free software upgrade. but they didnt inform me when is the redemption period. when i got to know it.. the period is over. and so i emailed them. the online apple staff always offer their apologies and ask me to call customer support instead. okays fine i did. and so i call and call. following their instructions to do this and get that information. and what i got in the end was a big fat no. "are they kidding me?" not even a equal value of voucher for me to get that software. and when i asked whats the email to lodge a complaint. all i was given is a address. so it means that i have to pay to complain. i doesnt stand to gain anything.. do i? and the online website keep linking me here and there. doesnt get me to where i want. everything is online support. is apple THAT confident that everyone will be so satisfied of their services? for me. im not.
1 comment
ID
Location
Serangoon, Singapore
Service
Apple Repair
I phone
My phone IMEI 012645****54778 Dear Sir, I would like to raise a complain regarding your customer service in KSA ( I Care )I had a problem with my I phone when make a phone call I can not hear or been heard and when I ent to them they toled me that my mobile open out side ( N.b. I did not open my mobile before and this is the first time for mentenance ) but unfortunately they did not belief me.Upone that , my problem did not solve .....Looking for you kind help and support Yours,Tamer Magdye el bakry GSK
1 comment
ID
Location
Riyadh, Ar Riyad
Loss
$1000
Do not buy Apple products in Israel
Apple uses a company in Israel. Idigital for all of it's repairs. They are slow and unreliable. I brought my macbook in for a repair. It has taken over 3 weeks and many phone calls just to get an estimate. Now, they tell me that they hope to have it fixed in a few days...unless they need to send out for parts. Since people are pretty dependent on their computers, I would never recommend buying an Apple product in Israel. Even though it is wonderful to work on a Mac, good service is a must. This does not exist Apple Israel. Sad but true.
ID
Location
Jerusalem, Yerushalayim
Service
Apple Repair
IPad2 sucks it always has problem connecting to wifi
I bought a new iPad2 16G wifi 3G at Target Covina Ca in October 2011. I was excited and thought it would function as well as Apple Co advertised. Now after using it for some days, I am totally disappointed and pissed. It always had problem connecting with wifi. At the same time that my desk top and laptop had no problem connecting with my home wifi at all, however, my new purchased iPad2 had continual problem connecting with my home wifi. I had also tried other public wifi area, it happened the same to my iPad2. Apple Co shame on you! Your product iPad2 is a junk. If you Apple Co read this complaint, take some actions!
2 comments
ID
Location
Pasadena, California
Product
Apple Laptop
Loss
$629
I can't repair my Iphone
It's incredible. My IPHONE, bought at TIM Store - São Jose dos Campos, São Paulo, Brazil, is broken since september 01 - I bought my Iphone in july 26. I asked to Tim for the repair, but they didn't repair my IPHONE. The battery can't charge and after 10 min is super heated TOO BAD PURCHASE. Tomorrow morning I'm going to the Justice, because I can't accept this situation. I have put this history in the several web sites in Brazil,and outside of my country, because I can't accept this treatment with a customer
ID
Location
Sao Paulo, Sao Paulo
Loss
$500
Apple + Virgin Canada can't unlock iphone what a ***!!
My son purchased a iphone 4 from Virgin Canada. He has now moved back to Australia and can't get the iphone unlocked from Virgin Canada. They say they don't unlock and Apple say they can't unlock, its up to Virgin. Where does this leave the consumer. This is disgraceful - how can they stop people using an item that they have actually purchased. Everyone in Canada - avoid Virgin Canada. He has tried online companies that state they unlock iphones but this hasn't wlorked either. If anyone has any ideas please let us know. I would like to say that Virgin Australia are fantastic, but avoid Virgin Canada like the plague!!!!!!!
3 comments
ID
Location
Sydney, New South Wales
Defective Apple Macbook pro 2011
I purchased a 17 inch Macbook Pro 17 inch from Best Buy in Boynton beach Florida in August of this year. The computer had the lion operating system installed. After a few days Apple released an update to improve wifi issues with the computer. since the update my computer willnot load pages, will not allow access to my msn messenger, yahoo messenger, Yahoo mail. I contacted Apple care numerous tumes. They were very rude and are yet to correct the problem. I brought the computer to the Apple store and they told me tio wait for the next update. I brought the computer to best buy and they weren't able to duplicate the problem so the will not rturn my money. I cannot access my router as I live in a large building and I have no way of changing it due to the complications due to the last upgrade. I would like my money back but apple and best buy refuses.
1 comment
ID
Location
Boca Raton, Florida
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you could always try restoring the phone to the latest firmware, that is what the rep would tell you to do anyways after they got your money.