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I received a $50 prepaid Visa credit card for Christmas, which I used to download some new Apps from Apple for use on my iPhone. A few days later, when I tried to download new versions of Apps, I was told that I owed Apple $38. I did not see how that is possible, since...
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21 comments
Anonymous
#1185831

For $20, I get charged as much as much as $80 on my credit card over days. Every single purchase is stressful on iTunes.

Hence, I can't support my music artists by buying their songs anymore. I just stick to the radio. iTunes online support is useless!!! No appropriate Refunds.

They just guess the money you should receive & the most I got back was $10. #RipOff

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ID
#177530 Review #177530 is a subjective opinion of poster.
Location
Lethbridge, Alberta

IHate Apple Customer Support

I had a rotten experience yesterday with the battery for my personal MacBook, and I think it will be my last. The computer is less than a year old and turns itself off when the battery power drops to 66%. The "genius bar" was staffed by a bunch of persons who looked and acted like they were teenagers full of caffeine, and no one could be bothered to check if the problem was actually my battery or my computer. They were rude, in a tremendous hurry, and did an overall terrible job of providing anything like customer service. The entire review is here: http://earthlyhappenings.blogspot.com/2010/02/customer-service-reviews-apple-store.html
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3 comments
Anonymous
#122062

I had a similar experience at the apple store in downtown sf recently. They didn't seem as bad a few years ago. I'm glad to know that I'm not alone in being irritated by apple.

Anonymous
#118097

Yeah, I was just getting into it too.

Anonymous
#117992

this is for reviews, not for posing about your blogs

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ID
#172472 Review #172472 is a subjective opinion of poster.
Location
San Francisco, California

Apple - Itunes does not care about fraud

You would think that a multi billion dollar company like apple would care about fraud. But when it comes to the itunes section of there company they could care less. I had a charge on my checking account from itunes that i did not do. sucks, but not unfix-able I would think. Since I know I did not make the purchase and checked my account on itunes to make sure I did not I would think I would be able to handle this type of fraud in a easy fashion. After all any reasonable company would wanna know if someone was accessing accounts and charging things to those they should not! Wrong. I first called the number by the charge on my checking account. Its all animated that just took me to a there website. Web site gave me a number to call....the same one that told me to go to the website. you see the pattern. A circle of non help! Finally I got a hold of someone who walked me though a million steps to finally email someone. Still waiting on reply. The website help did tell me NO REFUNDS! I did not purchase it you retards. I guess all they care about is getting money, they don't care how they get it or if its from a fraudulent source, as long as they get there money! Two hours on line or on a phone to lead me almost nowhere. At Least my bank cares they will handle stuff if they can. Glad to know that someone cares about fraud,even if its only for a few $$.
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1 comment
Anonymous
#161676

I too fell vicitim of itunes and credit card fraud. I happened to be at my computer when first "receipt" was sent to my email address.

I immediately called my credit card company and while I was talking to them, another charge "in form of a receipt" came through.

Credit card company immediately cancelled card and I in turn went to bank and filled out necessary paper work. Good luck to all trying to resolve their problems.

ID
#167012 Review #167012 is a subjective opinion of poster.
Location
Midland, Texas
A satisfied Mac user for years, I researched the Apple iPhone prior to purchase and was satisfied that I would like it. The first phone I received was a lemon, and I spent 10-hours the first day with customer service to try to rectify the problem. I had to drive to the...
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2 comments
Anonymous
#342529

Bought 2, iPhone 3GS about 9 months ago. About 3 months ago, one started dropping calls. I spoke to ATT & Apple. ATT did some things to "reset the phone to the tower", so they say. Apple did nothing. The problem began getting worse. If I'm talking on the phone and get a text, the call will drop. Always shows 3 to 4 bars in signal. Called ATT 9 times since the problem started, called Apple 3 times, and ATT also did a 3 way conference call with Apple & me, twice.

Apple swears it is a software problem with ATT sim card, so ATT replaced the sim card. Did not help. ATT swears it is a hardware problem. Long story short, I have been paying over 100.00 a month, for the past 3 months, but can't make calls longer than 20 seconds. Home button also started acting up. Sometimes you have to push it very hard several times to get any reaction. And you have to push it on the right hand side of the button or it will not work.

Apple finally gave in, because the hardware warranty is still good, and said to take it to the local Apple store for replacement, because of the home button, not because it was dropping calls. Well, Apple store in Lafayette Louisiana does not handle iPhones....hmmm there's a kick in the teeth. Apple tells me to go to THAT store, but that store is useless when it comes to phones.

So, I bring the phone back home, and called ATT again. This time to cancel the account. I have been a ping pong ball between Apple & ATT long enough.

Again, they do conference call with Apple, but now Apple wants 35.00 from me to send them the phone... why?? The phone only weighs a few ounces, I can FedEx overnight for about 15.00. I refused to pay anything. It's under warranty, and they have been shinning me on for 3 months. I told ATT that I wanted to end the conference call with Apple and proceed with canceling the contract. ATT said I had to pay a penalty for canceling early. I told them to take me to court, I refuse to pay that also, simply because I have paid over 300.00 in the last 3 months for service that I didn't get. The phone is a great iPod, but a terrible phone during the last 3 months.

So, then ATT steps up, and offers me a free phone upgrade, 3 months early. I was surprised, but interested. I refused their offer for another iPhone, simply because of Apple. I would never ever buy another iPhone. Not that they are all bad phones, but because support is non-exsistant, even with warrenty and Apple care. Apple has offered absolutely no support in the past 3 months. They have done nothing all the way through this nightmare, but blame ATT's network, which is bull. I can use the other iPhone, make a call and talk for hours, hang up, call the same person with the bad phone, and the call drops within 20 seconds. I know it's not the network. I did take ATT's offer for the HTC 4 Inspire. My total out of pocket cost for this phone was 4.06.

ATT waved all the fees and didn't ask me for anything except 4.06 which was some kind of tax that they couldn't get around.

So, be careful spending money on Apple care.... because Apple, really doesn't care!

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ID
#160685 Review #160685 is a subjective opinion of poster.
Location
Los Angeles, California
Product
Apple Cell Phone

Apple - I hate the Iphone and it's service!

In a nutshell, if you buy an Iphone or Ipod and you get and cosmetic damage to the phone or product you void any warranties with Apple. I felt disrespected when dealing with the service Department and warranties with apple. I can not in good Consciousness give a good report for Apple. If you want to throw you money away buy Apple Products! i was told by Apple product specialist to go into the store and that I would be given a phone. When I went in with no cosmetic damage to the phone I was told that there was nothing wrong with the phone. Even as the phone crashed three times. I was told by there staff "if you give me a good reason I will exchange your phone"
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ID
#160457 Review #160457 is a subjective opinion of poster.
Location
Pinole, California
Loss
$300

Apple - ITunes

My account was accessed and shows were downloaded without my permission. My debit card was first charged and iTunes took the card off the account but then ran it through as a credit card. I have chatted with them twice and emailed three times. They have not responded to emails and seem unconcerned with working with me to clear the account. They ignore queries as to how someone could have accessed my account. Since my family has ipods, it is so frustrating that we cannot trust this site and are basically beign held hostage Luckily my bank is handling it. Totally unsatisfied.
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1 comment
Anonymous
#390944

iTunes removes downloads from my account for no apparent reason and turns right around and charges me for the movies. They only care about your money. Communicating with these *** is impossible.

Boycott iTunes

ID
#159785 Review #159785 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$180

Apple - I was cheated out of warranty service.

I recently went to the Apple store seeking service for my iphone. I have had it for 9 months.I purchased the extended warranty. I was having an echo problem. Before the tech did anything, he checked a moisture detection strip located just inside the plug area. I didn't even know that this existed. He immediately told me that it has started to turn pink and that my phone must have been submerged and that my warranty was negated. I know for a fact that my phone was never submerged. I feel cheated. I am an honest person. I am 53 years old. It has taken a while for me to afford nice things like an iphone and this is what I get for it.
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5 comments
Anonymous
#166862

The comments by the Apple employees are very telling about Apple's views towards their customers. As soon as my plan comes up for renewal I will be looking to switch back to Verizon and any other phone except one offered by Apple.

Anonymous
#133504

now the stripe was located inside plug area.. so even if you didn't submerged your phone..

the stripe if likely to catch moisture and turn pink eventually.. when you insert plug with sweaty hand etc..

Anonymous
#133501

totally

Anonymous
#128107

you're an *** for trying to cheat us

Anonymous
#123428

if you didn't submerge the phone in moisture why did the strip show you did. You may not have didn't consciously but it could have collected in there overtime. All this could have been avoided by spending a few more dollars and a worth will protective case, negligence on your part...***.

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ID
#158272 Review #158272 is a subjective opinion of poster.
Location
Saint Louis, Missouri

Apple iphone 16GB.......$250

We offer 10% discount for any series of Pioneer CDJ, Iphone purchase & Free Shipping. Apple Iphones: Apple iphone 4GB....$180 Apple iphone 8GB ...$200 Apple iphone 16GB.......$250 Apple iphone 16GB 3G Network...$300 Pioneer CDJ-1000 CD Player.......£350 Pioneer CMX-3000 Twin CD Player...£250 Pioneer CDJ-800 CD Player........£300 Pioneer CDJ-1000MK2...............£340 Pioneer CDJ-800MK2.................£320 Pioneer CDJ-1000MK3..............£350 Pioneer CDJ-500 CD-Player.......£200 Pioneer DJM-1000 .....................£470 Pioneer DJM-800........................£320 Pioneer DJM-600 Mixer ..............£200 Pioneer DJM-3000 19" Mixer ..............£210 Pioneer DJM-600-S Mixer...........£250 Contact : Email: shopjloyer@yahoo.com Tel: +447031834321
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ID
#156481 Review #156481 is a subjective opinion of poster.
Location
Lagos, Lagos
Loss
$250

Apple - Iphone switch - lost $195

Paid $195 for an iphone and got a necklace. Don't buy from Huang Sisi! - is a scammer; and paypal won't help. I am being requested to write more, but that's really all there is to it. The email of confirmation was written in chinese and I had to sign 2-3 places at the post office to make pick up. Shopping overseas with different laws and lack of communication makes this a bad match. I wish my husband wasn't so trusting, but he would never scam anyone and thought the best of this seller. Thank you.
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1 comment
Anonymous
#67323

Ah so sor-ry. No speakie engrish.

You go home you no buy nothing! You be here fo four hour.

ID
#155472 Review #155472 is a subjective opinion of poster.
Location
Lebanon, Pennsylvania

Apple - Iphone 3G

I took a trip to Canada and my iphone worked fine. When my plane was landing in the USA I turned on my phone and it said it needed a restore. When I got home I tried to restore and it did not find the sim card. Next day spend 1 and 1/2 hours at AT&T. They could not fix it and said I had to go to Apple and I had to make an appointment. Apple could not get me in for 3 days. This is my business phone. Apple should worry more about customers who are paying for cell phone service and not so much about selling new phones. I switched to a new phone because apple is not reliable for business service. Sandie in GA
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ID
#150329 Review #150329 is a subjective opinion of poster.
Location
Ramsey, Illinois
Product
Apple Cell Phone

Apple - IPod

June 11, 2009 Apple Care Service I'm very dissatisfied with the diagnostic evaluation that was performed on my iPod. There is no evidence of any external force, physical damage, of even a scratch. While listening to music the screen went white and then stopped. I find it easy for your company to simply pass this off as a damaged product to save money but let me make it clear I WILL NEVER AND ALL MY FRIENDS AND FAMILY WILL NEVER PURCHASE ANY OF YOUR PRODUCTS IF THIS IS NOT FIXED. I will give you one more chance to abide to the warranty that you so claim to guarantee. For the price of $150, and only one year warranty, I would expect your product to last longer than five months. Inside the return box that you sent back to my house was my original iPod and a copy of a mass printed APPLE CARE SERVICE FORM. The iPod was left to flop around inside the box unsecured with no support foam. Is this how all iPods are shipped??? The mass printed APPLE CARE SERVICE FORM looks to be a standard practice that your company just shipped back the customer. I think that my iPod was never inspected or troubelshooted to determine the problem. It probably never made it to a technician. In fact, I think someone is in place to receive, open the box, shove in a mass printed APPLE CARE SERVICE FORM, and send it back to the customer. Maybe he will pay more money to repair the problem. I'm will sent this to all my e-mail accounts and to the consumer report business.
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ID
#149884 Review #149884 is a subjective opinion of poster.
Location
Stone Mountain, Georgia
Service
Apple Repair

Apple - They sent me 4 broken phones.

At the beginning of the year, I bought a Blackberry Curve. After only 3 months of use, the USB port broke, it wouldn't work, I couldn't even charge my phone. So I go to the tech center and they say "we will give you a reconditioned phone" I said "no thank you, I just bought this phone 4 months ago, I don't want a used phone, when I bought this one brand new, it's not fair." so I call my insurance and they said they could only send me a reconditioned phone, so I call Blackberry, they said they couldn't help me. So I call my mobile provider and the lady that answered actually helped me OMG! She got Asurion on the line and did the work for me, they sent me a brand new Blackberry Bold, I mean BRAND NEW, it was actually a totally different style than the ones they sell in the store, my cases wouldn't even fit it BC it was a different shape. SO needless to say, I was happy. A week into using the phone, I realize that the piece on the bottom of the phone is loose, and when pressed acts as a send button and calls people, crazy right? So I call Asurion again, they said they would send me another Brand new curve, but it would be a different color bc they don't have any new ones in red, OK fine no big deal, they send me a reconditioned phone, So I call AGAIN, talk to another supervisor, and she sends me another bbcurve. When it arrives 2 days later, I notice that the piece on the bottom is loose! So I drive to my mobile provider and show the agent, he is shocked and tells me to call the insurance again. So I call, the supervisor says she cant help me, and that she would have to down grade my phone, bc they have already sent me 3 of the phones and its like a "3 strikes and your out" policy, which doesn't make sense, since the phone being not properly assembled isn't my fault. So i tell her no I don't want a downgrade, that is ridiculous. So, I wait a week and call again, this time I get a really nice lady, she tells me that she is so sorry for the mix ups and that she would be happy to help me, and even upgrade my phone, which is "against policy" and send me the BB Bold, OK no problem I'm happy. 3 days later, I get the box, and it is the HTC Fuze, now I know that is a very good phone, but I don't want a touch screen phone, if I wanted a touch screen I would have bought the iphone months ago when i purchased the curve. So I call Asurion, again, and the girl that answered told me she couldn't help me, so I asked for a supervisor, and the supervisor was rather rude. She told me that she couldn't help me, and that I would have to keep the Fuze. I tried to explain to her that a touch screen phone doesn't work for me bc I have acrylic nails! She didn't understand, she just kept telling me no no no no. So, I'm not giving up, I tell her again, "if i wanted a touch screen phone, I would have purchased the iphone when i had the opportunity 4 months ago" And it was as if she knew I was about to ask for HER supervisor, that she finally said "OK, this is a one time thing, I'll go ahead and resend the equipment" this was yesterday, I haven't received an email saying my phone has been shipped or anything.. not sure what is going to happen, hopefully it will come tomorrow.
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ID
#147139 Review #147139 is a subjective opinion of poster.
Location
San Antonio, Texas

Apple 30Gb Ipods Suck

I bought a 30gb ipod a couple of years ago. Anyways, after buying the Ipod it worked great for like a week, then one day I went to turn it on and I got an ipod symbol with a sick, dead looking Ipod. I tried everything to revive my Ipod and nothing worked. I then got a hold of Apple and they replaced my ipod only for it to have the same symbol 1 week later. They refused to return it saying there was something wrong with my computer. Other mp3 players worked just fine on my computer. I finally decided maybe it was my computer, but then my boyfriend got the same 30Gb Ipod and yet again his went to ***, and he was using a different computer that he just bought. So in conclusion Ipods are just 300 dollar pieces of metal to me.
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2 comments
Jc
#59819

June 11, 2009

Apple Care Service

I’m very dissatisfied with the diagnostic evaluation that was performed on my iPod. There is no evidence of any external force, physical damage, of even a scratch. While listening to music the screen went white and then stopped. I find it easy for your company to simply pass this off as a damaged product to save money but let me make it clear I WILL NEVER AND ALL MY FRIENDS AND FAMILY WILL NEVER PURCHASE ANY OF YOUR PRODUCTS IF THIS IS NOT FIXED. I will give you one more chance to abide to the warranty that you so claim to guarantee. For the price of $150, and only one year warranty, I would expect your product to last longer than five months. Inside the return box that you sent back to my house was my original iPod and a copy of a mass printed APPLE CARE SERVICE FORM. The iPod was left to flop around inside the box unsecured with no support foam. Is this how all iPods are shipped??? The mass printed APPLE CARE SERVICE FORM looks to be a standard practice that your company just shipped back the customer. I think that my iPod was never inspected or troubelshooted to determine the problem. It probably never made it to a technician. In fact, I think someone is in place to receive, open the box, shove in a mass printed APPLE CARE SERVICE FORM, and send it back to the customer. Maybe he will pay more money to repair the problem. I’m will sent this to all my e-mail accounts and to the consumer report business.

Anonymous
#51567

An ipod is not an MP3 player. Sorry but it is not. Have you tried google and tried to fix the problem yourself instead of relying on others?

"So in conclusion Ipods are just 300 dollar pieces of metal to me."

And your PC is a lot more expensice piece of metal too I guess.

One wakes up everyday don't they?

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ID
#144947 Review #144947 is a subjective opinion of poster.
Location
Fargo, North Dakota
Loss
$300

Apple - Best Buy Cape Girardeau, MO Part II CELL

1-29-09 I have been without my Blackberry now for 2 months. (You can read the earlier Best Buy Cape Girardeau for details) NO ONE at the Best Buy store in Cape Girardeau has returned my call this entire month. My paperwork says my target completion date is 1-5-09 which means nothing. I recommend you DO NOT buy a cell phone or anything for that matter from any Best Buy store. Speaking to a friend of mine yesterday, he told me how his iphone froze up, he called his provider and they over nighted him a new phone the new day with an envelope for him to return his nonworking one. Now that is service. The entire Best Buy staff at this store is rude and difficult at best. And to get them to answer the phone at this location is nearly impossible and then it is impossible to get the managers to return a call. 888BestBuy line is a joke too. I see the company as a whole is getting a new ceo this summer. I hope he realizes this company needs a customer service dept that strives for resolutions. Customer Service is non existent at this company. I bought a lamp last week at Wal-Mart. I brought it home and put a bulb in and it exploded. I returned the lamp the very next day with my receipt. The person that waited on me was very nice. She said they would simply return it to the company and insisted I go pick out a new lamp. Wow, I didn't have to wait two months and counting for a new lamp. I do not know what else to do. I DO NOT want my phone back. I Want MY $$$ back so I am not subjected to this insulting experience ever again.
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ID
#144724 Review #144724 is a subjective opinion of poster.
Location
Saint Louis, Missouri

Apple - Iphone Warning about iphone 3g

My Iphone I purchased was exchanged 3 times. I was lucky because I was able to return to my original service it was all done within the 30 day time limit. I saw that the customer service at apple, where you have to return the product, is with an attitude and when you return the Iphone they give you a replacement that may be a refurbished iphone not a new one. Each time I was there I witnessed many other customers exchanging them. I also spoke with the manager and he told me to expect that the battery would last only 1 and 1/2 years if you are lucky. Further you should always let the iphone totally run the battery totally down in an effort to get the most out of the battery. That was the main reason that I finally had to quit the iphone. The standby time for the phone use is very limited. The applications are a main draw, are neat, but use a lot of power. So be aware that there are many drawbacks to the Iphone. One more thing each time I exchanged the iphone it had various other problems such as buttons falling off and just totally dying.
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1 comment
Anonymous
#50513

Anytime a new phone or item is introduced to the public at large, everyone rushes to be the first to get it. Problem is these items are introduced long before the kinks are worked out.

They really aren't ready for the market. If people would slow down and see how things go or wait for the 3rd or 4th upgrade on such items, maybe the companies would do their research and work to have the items truly market ready.

It is not the consumers fault, but the companies that put these items out before they are ready.

All we can do is make it unprofitable for the companies to do so and hope for the best.

Samsung Instinct is another example of a touch phone that needs MUCH improvement before offering to the general public

ID
#138851 Review #138851 is a subjective opinion of poster.
Location
Los Angeles, California