Apple
Reviews and Complaints

I bought a new iPad2 16G wifi 3G at Target Covina Ca in October 2011. I was excited and thought it would function as well as Apple Co advertised. Now after using it for some days, I am totally disappointed and pissed. It always had problem connecting with wifi. At the same time that my desk top and laptop had no problem connecting with my home wifi at all, however, my new purchased iPad2 had continual problem connecting with my home wifi. I had also tried other public wifi area, it happened the same to my iPad2. Apple Co shame on you! Your product iPad2 is a junk. If you Apple Co read this complaint, take some actions!

It's incredible. My IPHONE, bought at TIM Store - São Jose dos Campos, São Paulo, Brazil, is broken since september 01 - I bought my Iphone in july 26. I asked to Tim for the repair, but they didn't repair my IPHONE. The battery can't charge and after 10 min is super heated TOO BAD PURCHASE. Tomorrow morning I'm going to the Justice, because I can't accept this situation. I have put this history in the several web sites in Brazil,and outside of my country, because I can't accept this treatment with a customer

My son purchased a iphone 4 from Virgin Canada. He has now moved back to Australia and can't get the iphone unlocked from Virgin Canada. They say they don't unlock and Apple say they can't unlock, its up to Virgin. Where does this leave the consumer. This is disgraceful - how can they stop people using an item that they have actually purchased. Everyone in Canada - avoid Virgin Canada. He has tried online companies that state they unlock iphones but this hasn't wlorked either. If anyone has any ideas please let us know. I would like to say that Virgin Australia are fantastic, but avoid Virgin Canada like the plague!!!!!!!

I purchased a 17 inch Macbook Pro 17 inch from Best Buy in Boynton beach Florida in August of this year. The computer had the lion operating system installed. After a few days Apple released an update to improve wifi issues with the computer. since the update my computer willnot load pages, will not allow access to my msn messenger, yahoo messenger, Yahoo mail. I contacted Apple care numerous tumes. They were very rude and are yet to correct the problem. I brought the computer to the Apple store and they told me tio wait for the next update. I brought the computer to best buy and they weren't able to duplicate the problem so the will not rturn my money. I cannot access my router as I live in a large building and I have no way of changing it due to the complications due to the last upgrade. I would like my money back but apple and best buy refuses.

When I purchased a song on my iPod, it never appeared in my music library. I went on my computer to buy it afterwards and I TYPED MY ITUNES PASSWORD and it said it was wrong! I had to retrieve it and never got an email. This all happened today. When I purchased a song on my iPod, it never appeared in my music library. I went on my computer to buy it afterwards and I TYPED MY ITUNES PASSWORD and it said it was wrong! I had to retrieve it and never got an email. This all happened today.

I have bought a Mac book pro 15' on 29th april 2011, i have been having problems about its display and battery since then i used to go to the mac service centre for its continous problem on 25th july it stopped completely its display and on charging it was nt starting so again i went to service centre they told me the problem is in battery from 26th july since now i have still not received my battery. the order is still not shipped. this delay is affecting my work as i have to work with charger they are saying we will ship it on 27th then wat it is the use of buying a mac product wherein i have to roam with a charger for charging now and then i would have bought a someother laptop

I had purchased an IPAD 64 GB wifi from France last October. Upon release of the new OS I wanted to upgrade and thus started backing up my apps. That did not work, so I took it to an Apple Service Center on MG Road, Bangalore to get the new OS loaded. They took their sweet time in diagnosing the problem but could not render a sufficient explanation why the apps weren't backing up and why the new OS wasn't loading. So I decided to take it to the genuine Apple Care Center located at UB City, Bangalore. The servicemen made me wait for half an hour before addressing me, since they were having lunch at 5 in the evening. Once I told them my problem, they asked me to wait and made me wait for another 20 min, before finally telling me they were downloading the new OS version and the process may take 4-5 hours. Obviously I was pissed off and left, but decided to return the next weekend. This time I told them I would wait in a coffee shop while they load the new system. Half an hour later I get a call again from the service man saying that he has started downloading another new version which had just released and the process would take 4-5 hours. I grabbed by Ipad and left, pissed again, but went back the next day so I could avoid the weekly OS upgrades. This time he took my Ipad, made me wait again from nearly 2 hours while he tried upgrading the OS and asked me to leave the IPad as the OS upgrade was not working. Finally after 3 days he gets back to me saying the original OS may not have been loaded properly and he would have to format the drive before he could load the new OS. This would mean losing all my purchased apps and e-books which I am not comfortable doing. I am going back tomorrow to get my IPad back. Apple, if you are listening, this will not resonate well with my professional and my personal circle as well. Your services leave much to be desired. If you can help me resolve this issue, please do. My name is Rahul Kohli and I can be reached at +91 9916****60

Last Saturday I went to the Apple store in Fairfax, VA to obtain service on one of my Apple products. A so-called "genius," Geoff Blough, was assigned to assist me. His only answer for anything was "bebuild it...rebuild it!..it needs to be wiped" He certainly has no knownledge of technology beyond elementary consumer-grade products or issues. While that is somewhat expected, on top of that, my overall customer experience was terrible due to his arrogance. I strongly recommend that you avoid the "Genius" Geoff Blough at the Fairfax, VA Fair Oaks store. I believe Apple has good products, but it could certainly stand to improve its customer service.

I'm on my 5th iPhone - all hardware problems - and here's how Apple expresses the 'sincerity' of their concern: Four more days [two weeks total since last contact, over a month since initial contact] and still no communication, no response, nothing. Apparently, it must be nice to be such a big company that it's no longer necessary to care even a little bit about those inconveniences called customers. At least I have good material for posting on blogs about Apple's customer [non-]service. Regards [Name] See following string re: Applecare Case 22644****: ============================================================ [7/15/2011] By way of recognizing Apple's sincerity as expressed through action - should I give up and no longer expect anything/a reply from Apple? [Name] [7/14/2011]Trying to get meaningful assistance or a timely response from Apple is ridiculous. My request is to have this assigned to someone who (1) actually cares; and (2) will follow-through as promised. Note - as of 7/14/2011, still no response/communication]. This all simply adds insult to injury - four junk iPhones, my fifth has some problems but your customer non-service, lack of quality control and policy of sending junk out the door to appease makes it not worth the trouble. [7/11/2011] Is about a week+ for response typical customer 'care'? It's your response rate so far........ With diminishing expectations fully met [Name] [7/5/2011]Hi, Laurie - So I took a look at several things, and like I said before, I pretty much have what I want [except I don't have my iPad anymore]. In fact, with two iPhones and two iPads and a bunch of related peripherals in the house, I'm still only really interested in replacing (with capacity upgrade) vs. getting 'more.' With that in mind, how about crediting me with half the cost to purchase a 64 gb wireless-only iPad? [6/28/2011] [Name], My apologies for not getting back to you sooner, I have been on vacation recently. I can offer an item or accessories within about the 200.00 range. Anything there I can assist with? Or I can offer a eCoupon that would give 100.00 off the order of the Bowers & Wilkins Air speakers. Just let me know. Thanks! Best regards, Laurie Apple [6/25/2011] Laurie - I recall explaining that my request for Apple to do 'something' was more about the gesture demonstrating the sincerity and resolve of Apple's customer 'care' - I guess ten days without any response pretty much speaks for itself and answers that question. With ever-diminishing expectations [Name] [6/15/2011]Hi, Laurie – I went to the online Apple store to look for something I wanted as Apple's way of making all this hassle right, and came up with two selections: 1. My 32gb iPad was stolen from my car about two weeks ago, so replacing that would be great; or, 2. Bowers & Wilkins Zeppelin Air speakers. I have pretty much everything else I want. Thanks [6/14/2011] [Name], It was a pleasure to speak to you today. Everything we've discussed has been documented in the case 22644****. Feel free to call me if you have any questions and thank you again for choosing Apple. Regards, Laurie Apple 877-388-**** Ext 34180 [Note from [Name] - during this phone call, Laurie said I should go to the Apple Store and select something I wanted to 'make things right, without any limitation or otherwise explaining what I could or could not select].

I have 4 movies with "extras" where the "extras" no longer play. Customer service at Apple state this is normal. What happens is the company that creates the "extras" can take them off the iTunes market, change them and then re-add them. Once they are re-added they are technically a different product and you (who already purchased the product) will no longer have use of this product. So even though I bought a working product, because they changed what they sell to the next guy, my version will just cease to work. They say that's the way it works and there is no customer recourse.

I understand that we can redeem bids lost when we lost the bid on an article. Can't find out how to do this. I hope I am not charged for anything since I couldn't win any bids. I cannot reccommend this site to any friends at this time. I would love the chance to try again. I thought it was fun but was not successful in my bidding. Lost in the last 1 or 2 seconds. I would like the chance to try again but my budget will not allow me to throw money away. I hope you can help.

2. Apple's hypocritical policy enforcement around point 1 Ok get this to show you how f--ed up their policy of 2 ipads is. Immediately after they sent me this note: Your order has already been cancelled. Please see the Order details page for more information. We can't allow you to order iPads with your current address. i went ahead and ordered an apple tv (with all the same billing address etc.) Look what i get Dear SAEED A SIDDIKI, We are pleased to inform you that one or more of your items has shipped. Please see the details of the shipment below. If you ordered more than one item, they may ship separately. So let me get this right! apple is more than willing to ship and deal with me on all other products expect the iPad?!?! what a *** contradiction. Why all the "allegedly" smart companies are the dumbest! shame apple for shame!

I was assisted to buy an Apple Mac Pro laptop computer to finish my education, at a distance. I have been using laptops for many years. This was to be my dream computer, which would go on to assist me in my home-based business based on my disabilities. There were problems from the beginning. I had a warranty, so Apple sent boxes 2 times for me to send the computer back. They said the fixed 1-Unrecognized Drive, Bracket, and Enclosure-Mechanical/Cosmetic Damaged, installed a new hard drive, and I had to perform numerous hours of telephone troubleshooting. the first time. This put me way behind in college, which cost more for each missed semester. I purchased the extended 3 1/2 warranty, and Apple Protection Plan. The 2nd time Apple sent a box and installed another hard drive, a nw operating systems, and it became the 4th time we performed numerous telephone troubleshooting. Since I part of my disabiities are related to seizures, because of anxiety, and panic attack, I had 2 seizures when the computer was worst then ever. My business failed (which I had worked on for 22 years ) because of receivng terrible e-mails, and the college again told me I would not be allowed to graduate. i had to spend more time and money from school, and became home bound, alone, and would not talk to anyone, hoping if I kept typing the papers over and over the instructors would except them The fonts changed size and colors, and integrated all kinds of other documents, and so much more, but Apple would not replace my computer which is this computer tat I will not do anything but e-mail, and research. I was also supposed to receive a free Ipad because of al the problems. It was worst the ever this previous semester, and i will not ne going back to college, and my 22 year old business left people without important work I had done for them for 22 years, so I lost y business. Apple wants to send me a box again, and do the same thing over. I want my computer replaced, and my Ipad, and I will never use this computer for anything other then what I previously mentioned.I used to train others to use computers, so I am not a novice, just a disabled person who was trying to go back to being a productive member of society. Please , Please help. Thank you, Darlene

I purchased an apple I-MAC 6 months ago. Recently took to apple store with small issues -- APPLE STORE GREAT!!!! The reason I purchased the mac at best buy was they had a great finance package- only reason. When we decided to purchase the sales associate offered an open box one. I said no, we want a new one not a used one. He informed us that he had just sold this that morning and the couple had brought it back 20 minutes later because it did not fit on their desk, assured us it had not been plugged in, nor turned on. My trip to apple store proved otherwise, computer had 4 days left on warranty, it had been registered to another owner. I had gone to best buy right after purchasing, asking why I was not prompted for registration, I am new to apples, told don't need to do that with apples , the purchase of the item registers the product. Called customer service, Best buy has no customer service just lip service. Price manager called me *** for not knowing open box meant used, even though they do not disclose this. She threatened me with police arrest if I spoke to other customers about their misleading associates. Just ask yourself do I want to spend a large amount of money at a store that will allow associates to lie to you and mislead you in a purchase. You may need to be spending a large amount to correct their dishonest practices.