Apple
Reviews and Complaints

I have never felt so truly disappointed in a company. I am 20 years old and began studying abroad 2 weeks ago. One week ago, I lost my phone and upon trying to use Apple ID on findmyiphone, I realized I no longer remembered the correct password. I called apple to reset my password and the customer service member had me restore my account - a process he told me would take close to 24 hours or 3 days at maximum. This is a very difficult situation for me as I am in a city I don't know alone and trying to make friends. I am unable to do so due to the fact that I no longer have contact information for anyone I met thus far (and it is unlikely we will meet again because it is a city full of people) and do not have maps or directions. On day 3, I called Apple because I still did not have access to my account. The very dismissive and unhelpful customer service member told me I would not be able to access my account for 2 weeks and that there was nothing I could do to speed up the process. Already dealing with a difficult adjustment period to adapting to a foreign country, Apples neglection to let me into my account has made my experience lonely, lost, and more expensive for this financially strained college student. The second customer service member I talked to said the first member I talked to was wrong. Well, in this waiting period of misinformation I could have bought a new phone or looked into other options. Instead, all hope for finding my lost phone is lost as surely after 3 weeks, it will be gone. This situation has cost me money and time I simply cannot afford. No compensation was offered at all. My family has always used apple products - between all of our phones and laptops over the years, we have invested thousands in this company. I truly feel like this experience has showed me that Apple has a lack of value in its customers. For one of the "most successful and brightest" companies in today's world, I think it should be able to unlock a passcode in under 3 weeks (I offered my social security card, passport, credit card, etc. to varify identification. Still "there is nothing we can do"). After this experience, I can't say that I will ever buy an Apple product ever again. In this incredibly difficult period of change for a young student, Apple is hindering my ability to be successful. Incredibly disappointed.

My 15" macbook pro retina had discolored edges (green and white patches) and for alomost 15 days after being bounced from one Apple authorised service center in Bangalore (india) that there is nothing they can do about it because my computer is after warranty. I showed them a link from the apple website that states that all macbooks with display issues can be taken to the authorised service centers and they would essentially fix it. After speaking to Apple (US) on chat, they said that my computer is eligible for repairs and they gave me Apple's contact number here in India. So I called them and they tell me to bring my computer in for a check. I gave them my computer and they told me that there is a definite issue and it needs to be fixed. They took my computer in and called me back a few days later and said they fixed the problem. When i went to pick up the computer, i found that the display problem still persists. I spoke to Apple (US) on chat again and they said it the problem shouldn't be and I should take it back to them again. I called up Apple (India) and they asked me to come in again. I gave them my computer again and they said there are white edges on the screen, but refused to acknowledge that it is a problem by saying it is a common issue with the retinas sold in that time. After many phone calls and emails and poor follow ups on their part, and also keeping my computer for 25 days, they tell me that macbook retinas are expected to have that problem. I have the phone conversations recorded with them admitting that the older models have display issues and that the better option would be to buy a newer model. One of the technicians even told me that it is a resolution issue, but later on admitted it was a AR coating issue which causes LED spillover, which are two very, very different things. When I confronted him about it, he just tried to use some technical jargon to confuse me, but I stood my ground and then he finally admitted it wasn't a resolution issue (I have all this recorded) So to sum up, the questions I have for apple are: 1. Why would you sell defected computers that claim to have a the ultimate viewing experience (retina) but is worse than the standard computers being sold in the market? If your product claims a superior viewing experience, then would you mind selling a product that gives a superior viewing experience? How would you feel if I paid you in counterfeit notes? You have lied to me about your products and given me an inferior product that doesn't match up to your marketing spiel, which is nothing short of deception. 2. You took my computer in after replicating the issue and then you changed the display. Then you give my computer back with the same problem persisting and say there is nothing wrong with it? You even said you would change the display again if I wanted, but said that the problem is likely to continue because the older models have lower quality displays. Does that make any sense? Why would you fix something that, according to you, works absolutely fine? But you took 25 days to tell me something you apparently knew is a standard issue, but you still changed my display?? And then you got so many engineers and technicians to look at my computer when you claim there is nothing wrong with it? 3. Why did you take 25 days to tell me that the issue I'm facing is a standard issue? Why would so many engineers look at it if there was nothing wrong with it? If it was an expected issue that Apple knew about, it should have been communicated to me quite soon and not 25 days later, and not after changing my display. 4. How did this display defect pass the Quality Assurance program that Apple is so well known for? And how many other people like me are out there and do not know that their display is defective? Or did they know about it and just choose to not publicise it? 5. I use my computer for work, which has caused me to put a hold on a lot of things I was working on. Who will reimburse me for this time that I have lost? I bought this laptop for quicker and sturdier performance, but this service has slowed me down and brought a lot of monetary loss upon me. After all of this, I got in touch with Apple (US) on chat and they have closed the chapter from their end saying it is a standard issue. In the beginning they admitted this is an abnormal issue, now they say it is a normal issue. I have copies of the chat transcripts and have also got the phone conversations with the Apple Employees recorded, which provides ample proof of their incompetence, negligence, and trickery. I have been deceived and I want to reach out to someone who can help solve my issue, and at the same time let other people know never to buy an Apple product because they seem like they want to sell an honest product, but you are very likely to face poor after sales service in India. They may have great service in other countries, but the service here in India is absolutely pathetic. If anyone is reading this, please get in touch with me and I'll provide you with all the proof (chat, phone conversations etc.)

I brought I phone 7 from s s services kolhapur and on 2nd day noticed the screen was un responsive and white screen appeared twice so gave it back for checking they restarted and gave it back and told me the problem was solved but after few hours again the problem started so again I returned the product they gave it to apple service center kolhapur they updated a new apple software and gave me back 2nd time but the problem was not resolved so 3rd time gave it to service center back and didn't gave me even a standby device they told me they don't have rights to give me standby device , next day they called me to receive standby device I am living 60 kilometers fro m kolhapur 3 times I went to kolhapur for my mobile problem so please give me a new device then repaired refurbished device - Dr. Chetan patil

I bought mine May, 2016, and have had nothing but issue after issue with it. It's slow, I have that fixed and it comes right back in no time. Constant interruptions from I CLOUD and other drop down Apple notices. Activity Monitor comes up without provocation. Auto mail does too. It constantly asks me to verify sites I go on, but once I do it asks again, over and over. Sierra is the worst program they have ever installed. Calendar does not work. I get booted out of Safari constantly. I have to put in my password when I boot up. Apple reps cannot fix that. They try and try and instrument does not respond. Info on Stickies gets erased over and over. Caps lock key fails to work. Mail option does not work. Autofill breaks down constantly. I click sites on Safari and they do not respond. Bad music on customer support. They let you choose a music option only when you call in, but then after that, if they put you on hold, (WHICH IS A LOT), you have to hear their very strident rock music (bad taste, I love rock, but not their rock), and loads of static. LONG HOLDS. Their tech support is poorly trained. "I am going to put you on a short hold." Lie. It's a long one with bad rock and lots of static. I have complained to APPLE feedback over and over about this over the year. Apple does nothing. NOtHING. I have spent hours on the phone with Apple and had to go into the Genius Bar. I want my time back! And money!

Found their products to be defective when tried in an Apple store. Apple store getting less customers in there. Products are losing their edge. Company trying to look cool but is getting outdated and beaten badly by upgrades from other companies. I do not like the CEO Cook, how he dresses like a clown show or acts like a clown. Not a real guy and is nowhere near what Jobs would have done for innovation. Apple would be better off revamping its systems and company with more dynamic products and leadership. Stock price is slipping, I do not believe what they say regarding their sales or sales forecasts, and believe their stock is purely manipulated and set to crash. Not a fan and not a customer of their poor performance.

my Apple air purchased in Jan 2016 started having problems starting up( was fully charged) within one year after I bought it. Interestingly when I took it to the store they pushed the start button and it did start !!. 5 month later again fully charged but never started again. it was 5 month out of warranty. I did not purchase extended warranty because I have had a vey good experience with Mac Pro which never had a major problem. they told me it cost 450-475 to repair. they refused to even give me a discount as a loyal customer who bought multiple apple products I ended up buying a new Mac Pro , total spend on new purchase and of course warranty $ 1700 . paid $ 100 for micro center to back up the dataI had already paid $1000 for the Mac Air. so within 15 month 2800 for 2 computers. Apple customer care did want to give any discount although staff in the store advised me to call for an override because it is very new computer.

I recently found that an audiobook that I purchased from iTunes was incomplete. Missing the last 13 minutes of content. I just spent the last two hours on the phone with Apple. I was informed by a Senior Advisor from iTunes that Apple is not responsible for missing content in any item item that is purchased from the iTunes store. He also informed me that I'm not entitled to a refund for the incomplete audiobook. Simply outrageous! I paid for a product offered by Apple, sold through their iTunes store. The item is incomplete. I request that either the item I paid for be provided to me in it's entirety, or that I be provided with a complete refund. Simple!

I have been a user of Apple products since the ‘90s. In the last 7 years we have bought: 3 iMac’s, MacBook Air, iPad, 5 iPhones, 2 Apple TVs, 2 Apple Watches and numerous drives, time capsule, and accessories. To say that we are fans of Apple would be an understatement. Over the past 3.5 years my experience with two iMacs, and dealings with Apple Care support, have disillusioned me. The most recent 6-month long saga began on January 3, 2017. I had been chugging along with my newest large iMac on the Mavericks platform for some time. Although the newer OS had been out for some time, being an Apple veteran I knew better than to update to the new OS until at least a year had passed for all the bug fixes to be made as is always required for any new OS. However the incompatibility of my new iPhone 7’s photos with Mavericks’ iPhoto forced me to update my OS at least to El Capitan (I refused Sierra because it was too new at 3 months out). After that the iMac was never the same, and deteriorated steadily. It would freeze all the time. I was on the phone with senior advisers from mid-Feb till early May, instead of working, instead of dinner with family, etc. etc. A conservative estimate would be 30 hours of phone time. The OS was reinstalled, the Ram was re-set, malaware bytes scans were made, redundancies eliminated to free memory, cache cleared, the disk was copied and sent off to engineers who came back with the advice to “update the MS Office” (there were none outstanding) and still, even though I modified many behaviours such as not syncing my iPhone to avoid opening iTunes or Photo, freakishly closing apps as soon as I could and saving every modification the instant made on any docs, the computer would freeze unexpectedly. Finally in June I took it to the genius bar. Apparently it was a hardware issue: the logic board needed replacement. It is still under Apple Care so the cost was not an issue. There issues were: 1. This computer is only 2 years old; why has the hardware become defective? 2. My last iMac (same size) ALSO had the logic board replaced – twice as it was also a factory re-call issue (as well as the graphics card) and still it was not stable and NOR did Apple replace it except to offer a (small) discount on a replacement; 3. Why did the “senior” advisors not have me take the computer in to test the processing BEFORE I spent over 30 hours over the course of 4 months reinstalling the OS etc? 4. Customer service at the store really sucked. Truly. I use the iMac for work. The day after I drop it and it failed the overnight stress tests, they called me in the morning and said I could pick up by the afternoon as replacement logic board and ensuing tests should take a couple hours. Not hearing from them by 5pm, I called in. The lady (bordering on rudeness) kept telling me it would be done by closing time at 9pm, almost as if the imply I was being unreasonable calling them when there were still 4 hours left of the day. I ask twice that the job be put in front of a technician right away. At 715p I call again: rep says he will call me back after speaking with the technician. At 815p I call again – it was not done and will not now be done until the next day. Manager just says sorry. Another work day without. Moreover, the “notes” taken by reps who talked to me do not reflect promises made for pick up that day – I say ‘then not only are employees incompetent, they are dishonest also’. Two out of 3 iMac quit functioning within the 3 year extended warranty. My belief is that the 3rd one has not acted up only because it (a small, 2009 purchase) has been relegated strictly for internet & chat use, still on Mavericks, restricted by our parental controls. iTunes, iPhoto, syncing with iPhone, or anything that makes it an Apple product, are not used. My advice to anyone considering entering the world of Apple with the intention that they can also use it for work (using email, MS Office, Adobe, Calendar, listening to podcasts or playing instructive videos, participating in online seminars or meetings) should stay away from Apple. A good Dell computer would cost far less money and far less aggravation. Even if you threw it away and bought a new one every year, you will still be ahead for money and time spent for the $3,600 (with extended Apple Care warranty) that the large iMac costs, plus dealing with the customer support time and aggravation. One would ONLY take on the costs and aggravation of dealing with Apple & iMac if you have a strong specific need for Apple apps. The constant OS updates, which are never perfect and never a good fit with your other Apple devices and past functions, raise constant issues you will never be rid of, until you get rid of your Apple products. BE FOREWARNED. In fairness re iPhones: of our 5 iPhones we had only one issue, which was resolved with a replacement iPhone. Each of our iPhone 3s and 5s were used for over 3 years. A MacBook Air that would not function properly was also returned when, within the 14 day period, the “genius” could not fix it properly. I am happy with the Watch and the iPhone7 (double camera lens), though both are under a year old so time will tell….

registered12345 My 13'' macbook air is been hanging too much recently. Also a virus was detected which is not expected from Apple laptops. I would like to return my laptop Kindly contact: 987677**** On 18th may 2017, while i was shutting down the laptop, the screen wasn't being displayed properly and it was fluctuating again and again. Purchase a Macbook Pro Early 2011. Overnight the battery exploded inside the case so violently that both sides of the cover were completely ripped open. Contact with Apple and was told of no options from them to support the item. Simply put out of warranty. Legally they are correct. I am correct also as a paying customer should be supported when spending for a product. A product should not be expected to blow up without some type of warranty or replacement. From a safety standpoint, had this unit blew up in my face, the Apple company would be facing more than just a terrible review. After spending over 14 thousand dollars on apple products, Finished with Apple. They do not care about your business or your safety. They care more about their bottom line.

I am in the process of creating a photo book via my the Apple store. This is the biggest piece of *** I have ever worked with. When you click on the photos...often, nothing! When you try to change the font, often nothing. It has crashed on me 9 times before I wrote this. They layout options make no sense because the shapes are not flexible. And, for no reason, they took away the option where you can add captions to the photos. I double dog hate the Apple Photo book. I have created 6 previous books with no problems, but this one has been a nightmare. I am switching to Shutterfly. I have to admit, however, Apple has the best customer service in the entire world. But it cannot help with a *** product.

I have already raised my issue within your organisation, but I feel that my issue is still unresolved, hence my need to involve you in helping to resolve this problem. Here is what happened: reported sparking usb plugs getting some bad static shocks,this was reported last year,,when I received repair sheet it stated hd replaced and some sot of issue with screen,,,the warrenty is the 3 yrear warrenty exstended nothing stated on repair sheet regarding reported issue sparks from usb,,now its happening again,,don't use pc now,,reported it ive had different senier advisers,all with promising tales,,3rd name dave sid he spoke to engineer,he told dave that is COMMEN FOR APPLE PRODUCT TO RELEASE STATIC FROM USB,,,does thatinclude the shocks or are they free. This happened on January 9th, 2017..UPDATE 19th feb...after constanly complaing of usb sparks,and shocks..not just ijn year 2017 but also in 2016////,2016 repair..new screen new hardive,no mention from apple tech regarding usb sparks,,,shocks...APPLE NOT INTERESTED IN MY HELTH AND SAFTY,,NOW in 2017,, usb sparks start again ,also the shocks,,it got me that way that I ended up to be on the safe side, to stop using apple imac,,and use my laptop instead,Then I started the complaint prossess with Apple again 2017..apple supervisor nor apple teck,give no reason for the dangourus faults,instead apple seemed fit to chage mother board and casing,,AGAIN NO MENTION OF MIAN ISSUE,,or my well being...I received constants shocks from this dam unit,,, 2 years of of complaints. phone calls EMAILS.ECT,...,,,and nothing in reponce from apple to the cause of usb faults and shocks i had received..So now APPLE mac is sitting in the corner of the room, because I will not touch it,Fear of more Electric shocks,May be even, a much more serious HARM From shock I requested that apple replace this dangerous product on the grounds of safety,,under the sale of goods act.apple should have replaced,When a APPLE customer complains about a apple product delivering electric shocks.apple should act immediately to protect customer,,,,both 2016 **** COMPLAINTS regarding usb shocks,,APPLE SEEMED fit to ignore,the seriousness of the complaint,and cover it up by replacing parts that were not related to the original complaints,,also as for the request FOR APPLE TO REPLACE UNIT,,,,NOTHING,,looks like aple don't give a dam about the saftey of there customers using there dangerous faulty product,,,APPLE LOOKS AFTER THE £££££££££,BEFORE ITS CUSTOMERS regards