Apple
Reviews and Complaints
Reviews Chart
$1.1M
CLAIMED LOSSES
547
TOTAL REVIEWS
46.8K
PAGE VIEWS
4
ISSUES RESOLVED
Apple Ipod Nano
The Ipod Nano (2007 version) breaks easily under certain hydrological mishaps such as spillage while driving up mountainous regions in Nissan Pathfinder; hiking through tropical rainforests, plying around water features in parks around the country and throughout my travels... It seems to constantly go berserk... mostly downloaded podcasts not wanting to synchronize and play with itunes well. also, there are as well many as some interface preferences. It would be better if the thing would just flip out everytime i plug it into any thing or do anything that would involve me listening to an AudioBook.... ah! I just want this thing to charge.
4 comments
ID
Location
Seattle, Washington
Loss
$150
Apple Mighty Mouse Doesn't Scroll
Apple IMac's mighty mouse doesn't scroll properly. 2 months after purchasing my first Imac computer the mouse started acting up. After contacting tech support,which I paid dearly for, they told me it needed to be cleaned. Two months of periodic use and it needs to be cleaned? Okay so I clean it ,Two days later, same thing. Mouse doesn't scroll properly. This time I insisted they send me a replacement. They did. 3 months ago same thing . This time I brought it into an Apple store. Guess what the said? It needs to be cleaned. So they cleaned it. Oh and by the way they just came out with the scroll pad and magic mouse!!! Ha, what a rip off ..............issue bad equipment close to releasing upgrades? You think? Guess what mouse doesn't work and I clean it every 10 mins now. Guess I have to buy the new upgrades. These junks are no longer offered to the public
ID
Location
Newark, New Jersey
Apple touch4 8GB
I purchased the new Apple touch4. I thought I bought the 8GB model. In reading the general info access within the device, it reads 6.5GB. At $229.00 before tax for Apples new device; with a little math, that missing 1.5GB ( that I did not get as advertised!), cost me $28.70. I emailed Apple and have not received a response. Guess they do not care. I am taking the device back to Apple and demanding my money back. 1.5 GB is a lot! I am going to the Apple retail store and checking out the other models to see if Apple has quietly shaved GB's off their other models. And yes, I'm pissed!
4 comments
ID
Location
Austin, Arkansas
I4 proximity sensor is total ***.
I purchased the i4 phone maybe a couple months after the release. I was even aware of the reception problems which I found to be no problem at all. Here is what I dont understand: The proximity sensor on the phone is 1000 times more of a problem then the antenna problem. Seriously, I am on my sencond phone and am basically unable to use it. For those of you who dont know about this, when you bring the phone to your face the screen should go black. It does not. So your face will hang up calls, hold calls and mute calls. My face touched the screen, pulled up my contacts choose a contact and then dialed a number all before I knew i had hung up the call. PISSED PISSED PISSED. All I keep hearing from apple is that there is a software fix on the way. I seriously do not know how this problem has not received more media attention...way bigger problem then the antenna probelem...did I mention that before? Do not buy this phone until you hear that this problem has been fixed. You should also know that I had the second generation iphone and could not have been a bigger fan. Which is to say that there waqs no problem with the sensor on the other iphones. If you must buy an iphone buy the 3Gs. Let me put this into further perspective....I would rather go back to a brick phone then have to deal with the *** i am dealing with on this new Apple i4 phone.
1 comment
ID
Location
Seattle, Washington
Apple is Cheap
I have an Ipod touch, shuffle and nano. I have been purchasing tunes, movies, shows and apps for almost 2 yrs and I had to switch to a new laptop per Dells request. I tried everything to transfer my purchases from my library to the new laptop, even bought additional software and usb ports but i had to just LOSE a bunch of songs, apps, shows and movies due to they aren't syncable with the new library. I had to use blanks to save soem music, and just not sync my apps anymore or I will lose them. It is a big pain and I lost alot of money. For a multi billion dollar industry they are cheap
4 comments
ID
Location
Corpus Christi, Texas
Magellan and Apple vs consumer
I already posted a warning about Magellan's iphone app and their complete unwillingness to do anything to make right their defective product. Now Apple has joined the game. The companies are pointing the finger at each other and saying the other is responsible to give me a refund. For companies that $60.00 is a drop in the bucket to argue who is responsible for making the situation right is outrageous. However, Apple edged out Magellan's poor conduct by actually trying to profit off of my problem. A customer service representative who could "understand" my "frustration" wanted to do something to show how deeply Apple cares about its customers. He was going to send me a coupon for a discount on any future purchase. The catch? It was only good on purchases of $100.00 or more. Shame on both Magellan and Apple!
ID
Location
Reading, Pennsylvania
Beware. Don't get ripped off by these guys. I purchased iphone-unlocker-pro to unlock my iPhone but got stuck on the first step of the instructions due to no documentation on their website. No matter when you call, there is never an answer on their "sales &...
View full review
54 comments
Only your carrier can unlock your phone if it's locked to their service. If you didn't know that by now then it's your own fault.
View more comments
ID
Location
Seattle, Washington
Non-support of debilitating ioOS4 for ipod touch
Downloaded new ipod touch operating system; it froze the device with all my business contact information. The vaunted 24/7 365-day Genius Bar in NYC closed--Apple more interested in selling new products than servicing existing customers harmed by software they lured me to download. Brandon, said he is Genius Bar head at Fifth Avenue store, unapologetic, seemed aggressive, berating me with "The genius bar is a free service." So no basis for complaint. Really? I'd say it is built into the price (although Brandon said "NO" in warmth-free contradiction; doesn't seem like the spirit of customer care). When you *** this Apple, beware: it bites back hard.
1 comment
ID
Location
New York, New York
Service
Apple Customer Care
I recorded myself both music and all vocals, personal life experiences at home and kept them in iTunes for easy access,now my songs are coming back to me with other peoples pictures and my songs titles renamed,I did not publish them or mark them for public access and...
View full review
4 comments
this was answered , computers don't work for you.. They work with you..
Just keep learning!!
We all haveto just keep learning ... lol :)
View more comments
ID
Location
New York, New York
Apple A Day Properties Private Limited Complaints
Apple A Day Properties Private Limited Complaints - Apple.com Kakkanad - Project not Delivered I bought a flat in Apple.com, a project from Apple A Day Properties Pvt Ltd in 2007 and they promised to deliver it by Dec 2008. I am now located in from Kuwait Apple A Day Properties collected 95% of payment by Dec 2008 by hiding from me the true status of the project. From Jan 2008 onwards Apple A Day Properties don't respond properly to the queries, or give false promises. It's a horrendous task now to get in touch with their customer support and get an answer about the status of the project we paid from our hard earned money. Keep on calling, emailing; they will play around with your calls, never respond to your emails. Finally if you are so persistent enough they may come up with another lie. Till date they don't seem to have any plan to finish the project. It seems that all their customers are facing the same terrible situation. It's so frustrating to understand that they don't really care. After a long fight with Apple A Day Properties management, now the management is saying the projects are to be handled by TCL a "˜REPUTED' builder from New Delhi and they will soon come up with a new finishing date for the project which was supposed to be completed by Dec 2008 !!! Most disgusting customer care and management. They just go on lying. I had already lodged complaints to Chief Minister Grievance Cell (cm-grccell@***.gov.in) and to the Cochin City Police Commissioner (kochicitypolice.org). Know their unfortunate customers are already in ***. Hope at least we can help others save their hard earned money from these kind of people by moving legally and exposing them
7 comments
ID
Location
Kuwait, Al Kuwayt
Apple iTunes updates ruined my 32gb 2nd gen iPod Touch
I purchased an iPod Touch 32gb mp3 player 14 months ago. Apple has released several updates for iTunes and this devide. The newest and last 2 updates for their "Genius" playlist made my iPod go crazy. The update last month made my iPod search for a nonexistent playlist with a pop up screen coming up stating that the genius was not turned on...no bull I had it turned off in iTunes, I was not interested in using that. This made the iPod lose track of the songs it was playing, I was having to navigate back to the songs list and hit shuffle again. It would create it's own playlist, play about 6 songs then start repeating them. Then after about 30 minute of play time, the iPod would shut off, going to a black screen with a white apple in the middle of it. This screen would not go away for quite awhile, over an hour or 2. Then it would come back on, and do the same thing all over again. Last week a new update came out. I installed it to iTunes, sync'ed my iPod and checked it out. The problem was solved it seemed, the genius feature wasn't searching for the list I never created. I let the Touch fully charge and all was good...until today. Today was the first day I turned on the iPod since the last update. The screen stays totally black, will not power on nor will iTunes even recognize that it is plugged into my pc. I have tried to run a diagnostic test on the device, it just says no iPod is detected or plugged in. Spending close to 400.00 for 14 months of use is ridiculous. If Apple releases an update, they should make sure it works with all the iPods that are on the market so they won't end up having pissed off customers, or plan on issuing refunds or replacements so people can enjoy what their hard earned money paid for. Next time I am in the market for an mp3 player, which I have a feeling now it is going to be sooner than I expected, It will not be an Apple product. With updates like these, they will lose all their customers and end up bankrupt. I do sincerely hope someone from Apple reads this, I loved my iPod touch but can no longer recommend Apple or their products. 2 months out of warranty, my Touch looks like the day I pulled it out of the box with the exception of a few fingerprints, not a scratch on it. I do not abuse my personal belongings, I wish Apple would respect everyone's devices in kind. They need to fix it, replace it or refund if free of charge, it's their error.
5 comments
ID
Location
Raleigh, North Carolina
Loss
$400
ALL IPHONE UNLOCK SITES FOR 3.1.3
There is no unlock for 3.1.3 yet and any site that claims it is a scam! They got me for 20 bucks and no response to my complaints. Once it's released it's usually free! Do a search for the iphone Dev Team for updates on the status of the unlock. not much more to say about it. Avoid it. and if you pay with PayPal, when you dispute it, don't say item not as descrived bc paypal won't do anything. Keep up the good work and the 100 word min has to be met =)
5 comments
ID
Location
Washington, District Of Columbia
I received a $50 prepaid Visa credit card for Christmas, which I used to download some new Apps from Apple for use on my iPhone. A few days later, when I tried to download new versions of Apps, I was told that I owed Apple $38. I did not see how that is possible, since...
View full review
21 comments
For $20, I get charged as much as much as $80 on my credit card over days. Every single purchase is stressful on iTunes.
Hence, I can't support my music artists by buying their songs anymore. I just stick to the radio. iTunes online support is useless!!! No appropriate Refunds.
They just guess the money you should receive & the most I got back was $10. #RipOff
View more comments
ID
Location
Lethbridge, Alberta
IHate Apple Customer Support
I had a rotten experience yesterday with the battery for my personal MacBook, and I think it will be my last. The computer is less than a year old and turns itself off when the battery power drops to 66%. The "genius bar" was staffed by a bunch of persons who looked and acted like they were teenagers full of caffeine, and no one could be bothered to check if the problem was actually my battery or my computer. They were rude, in a tremendous hurry, and did an overall terrible job of providing anything like customer service. The entire review is here: http://earthlyhappenings.blogspot.com/2010/02/customer-service-reviews-apple-store.html
3 comments
ID
Location
San Francisco, California
Itunes does not care about fraud
You would think that a multi billion dollar company like apple would care about fraud. But when it comes to the itunes section of there company they could care less. I had a charge on my checking account from itunes that i did not do. sucks, but not unfix-able I would think. Since I know I did not make the purchase and checked my account on itunes to make sure I did not I would think I would be able to handle this type of fraud in a easy fashion. After all any reasonable company would wanna know if someone was accessing accounts and charging things to those they should not! Wrong. I first called the number by the charge on my checking account. Its all animated that just took me to a there website. Web site gave me a number to call....the same one that told me to go to the website. you see the pattern. A circle of non help! Finally I got a hold of someone who walked me though a million steps to finally email someone. Still waiting on reply. The website help did tell me NO REFUNDS! I did not purchase it you retards. I guess all they care about is getting money, they don't care how they get it or if its from a fraudulent source, as long as they get there money! Two hours on line or on a phone to lead me almost nowhere. At Least my bank cares they will handle stuff if they can. Glad to know that someone cares about fraud,even if its only for a few $$.
1 comment
ID
Location
Midland, Texas
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Is this complaint for real? it can't be!
***
I dont get it.......... You mean to tell me that im not supposed to plunge my ipod in liquid? ***
"The Ipod Nano (2007 version) breaks easily under certain hydrological mishaps such as spillage while driving up mountainous regions in Nissan Pathfinder..." If you brought delicate electronics on a trip to the mountains,Do you think that would destroy it, even without the drink, hmm???