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Apple iMac hard drive failure

Update by user Dec 13, 2011

Thank you Apple for rectifying the situation

Update by user Dec 08, 2011

Starting to look positive and like Apple might come to the party. Will keep you posted

Original review posted by user Dec 07, 2011
My 3 year old iMac wasn't well and because I had exams on I shut it down and left it. Finally got it to their premium repairer, as it turns out, one month after the warranty expired. Apple customer service was happy to assist UNTIL they found the hard drive had not been replaced with a genuine apple part - I was not aware of this and was never given the option of genuine or third party hard drive. Strangely enough when you take your device to the manufacturers listed "premium repairer" you assume they are going to use genuine parts. This aside, the hard drive should not have failed and I feel very strongly that in this instance Apple, who promote an image of quality, have provided anything but
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2 comments
#481254

Agreed

#387469

You should be mad at the third party provider and not Apple for supplying you with a non Apple part.

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ID
#279908 Review #279908 is a subjective opinion of poster.
Location
Auckland, Auckland
Loss
$550

The scamadvisorygroup website is itself a scam

The company has an address in the country of Cypress. So it's located outside of the US. They will never answer their phone. They will never answer their support tickets or support email. They WILL answer their pre-sales email, but if you ask them anything other than a pre-sales question on that email they will tell you they can't answer your questions. Judging from their support ticket website, they only bothered to support up to iOS 4 and just stopped. So I guess they are just milking this scam for as long as they can. Probably no one can shut them down. They obviously spend lots of money to make their website look good and show up at the top of Google Ads. They also probably put up this side scam website: http://scamadvisorygroup.com/unlock-iphone-scam/ that makes it look like they are not a scam, when that is exactly what they are. A quick check to http://scamadvisorygroup.com and you get a blank page is the dead give away that this scam advisory group is itself a scam, to get you to buy this software.
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1 comment
#392949

It appears this site scamadvisorygroup.com only exists to validate their *** software. I'm amazed that their payment processor continues to permit them to do business.

I also could not get any phone support from them, their phone number is bogus, their web site support form reports every email address that I've entered to be an invalid email address. This is clearly intentional as every valid email address I used was reported bogus.\

The instructions they provide do not match the download they sent. There is no way to follow the instructions provided as the software programs they sold me were not the ones described in the instructions.

They claim you can restore your phone if there is a problem but the same software from another site claims you were not supposed to be charged for the software they charge you 25.95 for. That site posts a disclaimer that you cannot restore your phone, that it WILL void the warranty, and that Apple can detect that you've jailbroken your phone.

ID
#278241 Review #278241 is a subjective opinion of poster.
Location
Wilmington, Delaware
New Reviewer

No support, no refund

i bought the program to unlock my Iphone 3GS version 4.3.3 and followed exactly what is written in their website. It did not unlock my phone, as a matter of fact, it keep telling me that the version I have in my Iphone is not compatible. I complained to Paypal after previous attempts of contacting their customer support failed. They apologized and sent me an unlocking hardware which is not usable since it is for a Iphone4 (micro SIM!). Unfortunately, I canceled my Paypal complaint before I found out that the hardware they sent me is unusable in my Iphone. By the way, just in case you would like to know, this company is in Cyprus, not in the USA. That is the return address that is in the envelope they sent me. I had to cancel my credit card because I had charges for train tickets in Europe 2 days after I placed my order! Coincidence? I think not
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1 comment
#382938

I hope u now realize that is a scam, no one can unlock an iphone except for the cell provider.. Scam, Scam!

ID
#278106 Review #278106 is a subjective opinion of poster.
Location
Rochester, New York
New Reviewer

Apple. poor customer service.

summarizing everything. i have been contacting them for half a year. i should have gotten a free software upgrade. but they didnt inform me when is the redemption period. when i got to know it.. the period is over. and so i emailed them. the online apple staff always offer their apologies and ask me to call customer support instead. okays fine i did. and so i call and call. following their instructions to do this and get that information. and what i got in the end was a big fat no. "are they kidding me?" not even a equal value of voucher for me to get that software. and when i asked whats the email to lodge a complaint. all i was given is a address. so it means that i have to pay to complain. i doesnt stand to gain anything.. do i? and the online website keep linking me here and there. doesnt get me to where i want. everything is online support. is apple THAT confident that everyone will be so satisfied of their services? for me. im not.
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1 comment
#382277

I used to do tech support for Apple from '03-'06. Then in '06 they laid us off and outsourced their technical phone support to Bangalore, India.

A lot of their Tier 1 agents for the desktop, notebooks, iPods and Apple base stations (wireless routers) were outsourced to India. They said it was cheaper to outsource to India. They even outsourced some tier 2 agents to India as well. So when you call in unless you're lucky you will most likely get an Indian agent that knows very little about Apple Products or how to troubleshoot them.

I may be wrong but I believe they outsourced some customer service agents there as well. Their support has gone down hill immensely since then.

I would recommend going into an Apple Store and speak to a Mac Genius who might be able to assist you with your issue. Good luck.

ID
#277916 Review #277916 is a subjective opinion of poster.
Location
Serangoon, Singapore
Service
Apple Repair

I phone

My phone IMEI 012645****54778 Dear Sir, I would like to raise a complain regarding your customer service in KSA ( I Care )I had a problem with my I phone when make a phone call I can not hear or been heard and when I ent to them they toled me that my mobile open out side ( N.b. I did not open my mobile before and this is the first time for mentenance ) but unfortunately they did not belief me.Upone that , my problem did not solve .....Looking for you kind help and support Yours,Tamer Magdye el bakry GSK
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1 comment
#381965

Learn some proper grammar. We don't speak stup1d.

ID
#277757 Review #277757 is a subjective opinion of poster.
Location
Riyadh, Ar Riyad
Loss
$1000
New Reviewer

Do not buy Apple products in Israel

Apple uses a company in Israel. Idigital for all of it's repairs. They are slow and unreliable. I brought my macbook in for a repair. It has taken over 3 weeks and many phone calls just to get an estimate. Now, they tell me that they hope to have it fixed in a few days...unless they need to send out for parts. Since people are pretty dependent on their computers, I would never recommend buying an Apple product in Israel. Even though it is wonderful to work on a Mac, good service is a must. This does not exist Apple Israel. Sad but true.
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ID
#275084 Review #275084 is a subjective opinion of poster.
Location
Jerusalem, Yerushalayim
Service
Apple Repair
New Reviewer

IPad2 sucks it always has problem connecting to wifi

I bought a new iPad2 16G wifi 3G at Target Covina Ca in October 2011. I was excited and thought it would function as well as Apple Co advertised. Now after using it for some days, I am totally disappointed and pissed. It always had problem connecting with wifi. At the same time that my desk top and laptop had no problem connecting with my home wifi at all, however, my new purchased iPad2 had continual problem connecting with my home wifi. I had also tried other public wifi area, it happened the same to my iPad2. Apple Co shame on you! Your product iPad2 is a junk. If you Apple Co read this complaint, take some actions!
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2 comments
#375306

I am just a frustrated customer.

Maybe I am too emotional on the last paragraph of my comment, so I cross that out and replace with this: Apple: do something to improve your product that your quality could match your reputation.

#374904

You must work for Microsoft or be a jealous/angry competitor.

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ID
#275050 Review #275050 is a subjective opinion of poster.
Location
Pasadena, California
Product
Apple Laptop
Loss
$629
New Reviewer

I can't repair my Iphone

It's incredible. My IPHONE, bought at TIM Store - São Jose dos Campos, São Paulo, Brazil, is broken since september 01 - I bought my Iphone in july 26. I asked to Tim for the repair, but they didn't repair my IPHONE. The battery can't charge and after 10 min is super heated TOO BAD PURCHASE. Tomorrow morning I'm going to the Justice, because I can't accept this situation. I have put this history in the several web sites in Brazil,and outside of my country, because I can't accept this treatment with a customer
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ID
#265654 Review #265654 is a subjective opinion of poster.
Location
Sao Paulo, Sao Paulo
Loss
$500

Apple + Virgin Canada can't unlock iphone what a ***!!

My son purchased a iphone 4 from Virgin Canada. He has now moved back to Australia and can't get the iphone unlocked from Virgin Canada. They say they don't unlock and Apple say they can't unlock, its up to Virgin. Where does this leave the consumer. This is disgraceful - how can they stop people using an item that they have actually purchased. Everyone in Canada - avoid Virgin Canada. He has tried online companies that state they unlock iphones but this hasn't wlorked either. If anyone has any ideas please let us know. I would like to say that Virgin Australia are fantastic, but avoid Virgin Canada like the plague!!!!!!!
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3 comments
#535153

First I want to start with Apple policy. They sell Phones in bulk to the carriers. Part of their contract with all carriers is that they will provide them in a state that is locked to that carrier and under no circumstances will Apple ever unlock a phone, ever. They have never offered or advertised this to the public and likely never will.

Apple does sell unsubsidized phones that are not locked starting at around $600. The problem is not many carriers are willing to unlock a phone since that is a guarantee the phone will be off their network and they can never profit off of them again. I'm not sure which international carriers do unlocks but in the USA only AT&T is currently offering this, only if you pay full price for the phone (as in the non contract price which is the same Apple charges) or they will unlock it if your contract with them expires.

Your issue is with the wireless carriers and not Apple. Good job at posting in the incorrect section.

One last tip, be like 50 million other iphone owners and just jailbreak the thing, its not hard and is fairly safe as long as you are not a total n00b with computers.

#395144

Hello everyone.

First, I'd like to say I'm in the same boat.

Second, and here is the sad part :

What you purchased was the legal right to use the hardware and software within the iPhone. You have the legal right to use it as described in the terms of use. You do not have the right to modify, inspect, alter or change any part of the hardware, or software. Nor are you allowed to reverse engineer any part of the hardware, or software for any reason.

Unfortunately, no one seems to understand what they are paying for. :-(

Your son doesn't own an iPhone - he has one.

#361107

I have had the same exact issue. I paid the full price at Virgin as I had to move to the US and they said they cannot unlock the iPhone - they will unlock every other phone though

SO disappointed with Virgin. This is purely something that Virgin needs to address. They had me pay any extra 4 months fill in Canada saying that the service would be available in a few months. Those months have come and gone and now I finally terminated all my ties with them with their sorry *** thinking they are helping me by saying "Apple will unlock it for you"... where as I have spoken to MULTIPLE Apple store geniuses and each of them has ALWAYS had the same response: we don't unlock, your carrier must.

Also, how come it is legal for Virgin to open every other phone but the iPhone EVEN WHEN ONE HAS PAID FULL PRICE FOR IT>

EXTORTION and none of this is what they tell you when you sign up. THey say " yes yes you can unlock it if you pay full price"

BLAST THESE Virgin people... now I have a brick

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ID
#265469 Review #265469 is a subjective opinion of poster.
Location
Sydney, New South Wales
New Reviewer

Defective Apple Macbook pro 2011

I purchased a 17 inch Macbook Pro 17 inch from Best Buy in Boynton beach Florida in August of this year. The computer had the lion operating system installed. After a few days Apple released an update to improve wifi issues with the computer. since the update my computer willnot load pages, will not allow access to my msn messenger, yahoo messenger, Yahoo mail. I contacted Apple care numerous tumes. They were very rude and are yet to correct the problem. I brought the computer to the Apple store and they told me tio wait for the next update. I brought the computer to best buy and they weren't able to duplicate the problem so the will not rturn my money. I cannot access my router as I live in a large building and I have no way of changing it due to the complications due to the last upgrade. I would like my money back but apple and best buy refuses.
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1 comment
#341997

Best Buy is well known for not caring/fixing a problem, but in your case, I am quite surprised about apple care. Call them back!

Ask to speak with "Tier 2" These are nice people that will work with you to fix a problem.

They were great when I needed my iphone replaced. If this doesn't work for you, email some higher-ups at apple, this usually gets results!

ID
#260903 Review #260903 is a subjective opinion of poster.
Location
Boca Raton, Florida

Apple won't allow me to buy music

When I purchased a song on my iPod, it never appeared in my music library. I went on my computer to buy it afterwards and I TYPED MY ITUNES PASSWORD and it said it was wrong! I had to retrieve it and never got an email. This all happened today. When I purchased a song on my iPod, it never appeared in my music library. I went on my computer to buy it afterwards and I TYPED MY ITUNES PASSWORD and it said it was wrong! I had to retrieve it and never got an email. This all happened today.
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3 comments
#437430

Don't blame apple because you don't know how to use something as simple as iTunes. Seems like your fault not apple's.

#362692

Sometimes your email provider will prevent the reset email to show up. It happens alot at the store.

#330677

Send an email to apple. This has happened to me before, and they credited my account for the song and helped me through the process.

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ID
#256232 Review #256232 is a subjective opinion of poster.
Location
Manchester, England
New Reviewer

Delay in service

I have bought a Mac book pro 15' on 29th april 2011, i have been having problems about its display and battery since then i used to go to the mac service centre for its continous problem on 25th july it stopped completely its display and on charging it was nt starting so again i went to service centre they told me the problem is in battery from 26th july since now i have still not received my battery. the order is still not shipped. this delay is affecting my work as i have to work with charger they are saying we will ship it on 27th then wat it is the use of buying a mac product wherein i have to roam with a charger for charging now and then i would have bought a someother laptop
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ID
#253696 Review #253696 is a subjective opinion of poster.
Location
Mumbai, Maharashtra
Product
Apple Charger
New Reviewer

Apple India service sucks

I had purchased an IPAD 64 GB wifi from France last October. Upon release of the new OS I wanted to upgrade and thus started backing up my apps. That did not work, so I took it to an Apple Service Center on MG Road, Bangalore to get the new OS loaded. They took their sweet time in diagnosing the problem but could not render a sufficient explanation why the apps weren't backing up and why the new OS wasn't loading. So I decided to take it to the genuine Apple Care Center located at UB City, Bangalore. The servicemen made me wait for half an hour before addressing me, since they were having lunch at 5 in the evening. Once I told them my problem, they asked me to wait and made me wait for another 20 min, before finally telling me they were downloading the new OS version and the process may take 4-5 hours. Obviously I was pissed off and left, but decided to return the next weekend. This time I told them I would wait in a coffee shop while they load the new system. Half an hour later I get a call again from the service man saying that he has started downloading another new version which had just released and the process would take 4-5 hours. I grabbed by Ipad and left, pissed again, but went back the next day so I could avoid the weekly OS upgrades. This time he took my Ipad, made me wait again from nearly 2 hours while he tried upgrading the OS and asked me to leave the IPad as the OS upgrade was not working. Finally after 3 days he gets back to me saying the original OS may not have been loaded properly and he would have to format the drive before he could load the new OS. This would mean losing all my purchased apps and e-books which I am not comfortable doing. I am going back tomorrow to get my IPad back. Apple, if you are listening, this will not resonate well with my professional and my personal circle as well. Your services leave much to be desired. If you can help me resolve this issue, please do. My name is Rahul Kohli and I can be reached at +91 9916****60
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3 comments
#1133692

Apple is one of the best company.if we have any problem we can directly call to the customer care number.

#892958

so true apple sucks ***

#338631

30 days, no answer from Apple yet

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ID
#253126 Review #253126 is a subjective opinion of poster.
Location
Mumbai, Maharashtra
New Reviewer

Geoff Blough - Not a 'Genius'

Last Saturday I went to the Apple store in Fairfax, VA to obtain service on one of my Apple products. A so-called "genius," Geoff Blough, was assigned to assist me. His only answer for anything was "bebuild it...rebuild it!..it needs to be wiped" He certainly has no knownledge of technology beyond elementary consumer-grade products or issues. While that is somewhat expected, on top of that, my overall customer experience was terrible due to his arrogance. I strongly recommend that you avoid the "Genius" Geoff Blough at the Fairfax, VA Fair Oaks store. I believe Apple has good products, but it could certainly stand to improve its customer service.
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1 comment
#321450

So did you get your product serviced somewhere else, or was he correct that it had to be wiped?

ID
#252547 Review #252547 is a subjective opinion of poster.
Location
Reston, Virginia
New Reviewer

Apple Customer Non-Service for iJunk

I'm on my 5th iPhone - all hardware problems - and here's how Apple expresses the 'sincerity' of their concern: Four more days [two weeks total since last contact, over a month since initial contact] and still no communication, no response, nothing. Apparently, it must be nice to be such a big company that it's no longer necessary to care even a little bit about those inconveniences called customers. At least I have good material for posting on blogs about Apple's customer [non-]service. Regards [Name] See following string re: Applecare Case 22644****: ============================================================ [7/15/2011] By way of recognizing Apple's sincerity as expressed through action - should I give up and no longer expect anything/a reply from Apple? [Name] [7/14/2011]Trying to get meaningful assistance or a timely response from Apple is ridiculous. My request is to have this assigned to someone who (1) actually cares; and (2) will follow-through as promised. Note - as of 7/14/2011, still no response/communication]. This all simply adds insult to injury - four junk iPhones, my fifth has some problems but your customer non-service, lack of quality control and policy of sending junk out the door to appease makes it not worth the trouble. [7/11/2011] Is about a week+ for response typical customer 'care'? It's your response rate so far........ With diminishing expectations fully met [Name] [7/5/2011]Hi, Laurie - So I took a look at several things, and like I said before, I pretty much have what I want [except I don't have my iPad anymore]. In fact, with two iPhones and two iPads and a bunch of related peripherals in the house, I'm still only really interested in replacing (with capacity upgrade) vs. getting 'more.' With that in mind, how about crediting me with half the cost to purchase a 64 gb wireless-only iPad? [6/28/2011] [Name], My apologies for not getting back to you sooner, I have been on vacation recently. I can offer an item or accessories within about the 200.00 range. Anything there I can assist with? Or I can offer a eCoupon that would give 100.00 off the order of the Bowers & Wilkins Air speakers. Just let me know. Thanks! Best regards, Laurie Apple [6/25/2011] Laurie - I recall explaining that my request for Apple to do 'something' was more about the gesture demonstrating the sincerity and resolve of Apple's customer 'care' - I guess ten days without any response pretty much speaks for itself and answers that question. With ever-diminishing expectations [Name] [6/15/2011]Hi, Laurie – I went to the online Apple store to look for something I wanted as Apple's way of making all this hassle right, and came up with two selections: 1. My 32gb iPad was stolen from my car about two weeks ago, so replacing that would be great; or, 2. Bowers & Wilkins Zeppelin Air speakers. I have pretty much everything else I want. Thanks [6/14/2011] [Name], It was a pleasure to speak to you today. Everything we've discussed has been documented in the case 22644****. Feel free to call me if you have any questions and thank you again for choosing Apple. Regards, Laurie Apple 877-388-**** Ext 34180 [Note from [Name] - during this phone call, Laurie said I should go to the Apple Store and select something I wanted to 'make things right, without any limitation or otherwise explaining what I could or could not select].
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ID
#249983 Review #249983 is a subjective opinion of poster.
Location
Portland, Oregon