Apple
Reviews and Complaints
Reviews Chart
$600K
CLAIMED LOSSES
505
TOTAL REVIEWS
44.5K
PAGE VIEWS
2
ISSUES RESOLVED
The latest update to my iPhone X caused faceID to stop working. After a chat with support we determined best thing to do was have a replacement phone sent. They warned me of a no return fee if the broken phone didn’t go back which was fine. When I went to the online...
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ID
Product
Apple Applecare Protection Plan
Reason of review
Bad quality
Loss
$578
Preferred solution
Let the company propose a solution
I preordered an iPhone 11 Max Pro online prior to September 20th. I got it shipped to store, and it was available for me when it was finally my turn to enter the store. I received the phone just fine, but here’s where things took a turn for the worst. The customer...
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2 comments
I’m having issue with my online trade in right now!! I traded my iPhone 8 Plus to iPhone 11 max pro.
I picked up my phone at Apple store near me and I received my trade in kit in mail. When I started to prepare to send it back I started to feel skeptical because the trade in kit was just tin paper box and it doesn’t seems very safe and secure. I contacted to Apple.com texted and rep told me to just follow the instructions how to fold box, put it back in the box etc....
so I follow the instructions and guess what now my phone has cracked ( screen ) and my trade in value went from $300 to $100. Phone was damaged during shipment, but I have no way to prove it.
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ID
Cons
- Getting the run around
- No representative is on the same page
- Poor customer service
Reason of review
Order processing issue
Loss
$300
Preferred solution
Full refund
I've had a full range of Apple products since 2006. I like the design of the products but have come to hate the company, the greed of the company, the poor product quality, and generally the arrogant/smug customer service I get. I've had significant problems with 60%...
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3 comments
Agreed...the greed and arrogance is shocking at times... They become too big to fail, and I think every day about getting rid of all of their products, just need something comparable that integrates nicely with scheduling, etc.
I’m not sure if they care, but I must take note of the fact that most of their innovations lately have been minimal and well behind the times. I’m not sure if Apple is slowly dying on the vine, but it has that feel of a legacy product that managed to hang on.
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ID
Pros
- Jhkj
Cons
- Jhjkj
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Apple - Cheating my card
Why did I deduct money from my account 2 times even though I didn't buy anything from the apple store? There has been cheating on me. Please refund me the first time at 07.56 pm. The second time is 08.13 pm. Time is GMT + 7 Master Card Number. **** **** **** 2728 Please help me check.
ID
Location
Phnom Penh, Phnom Penh
Reason of review
deduct my money
Loss
$198
Preferred solution
Full refund
Bought a i-pod 3mos ago ,took to apple store because wouldnot come on,after 21/5 hours,they had to send off,5to7days
will not purchase any apple products again
ID
Reason of review
Return, Exchange or Cancellation Policy
Loss
$150
Preferred solution
Deliver product or service ordered
Apple Pencil and iPhone SE - ouchy wouchy my *** is grouchy
so I put the apple pencil up my *** and now it DOESN'T WORK. why would you make a product that isn't *** proof? so then I tried to take a picture of it with my iPhone SE but I dropped it in the toilet and now it DOESN'T WORK. why would you make a product that isn't toilet proof? so then I tried to grab my phone out of the toilet but I realized I'm allergic to toilet water so I burned my hand and now it DOESN'T WORK. why isn't my hand toilet water proof? anyways, I love apple and I can't wait to drop my iPhone 11 in the toilet.
ID
Pros
- Laptop
Cons
- Misleading ads
Reason of review
my butt hurts
Loss
$1
Preferred solution
ointment
Love Apple!
Every Apple product all works together so seamlessly. I love what they do and the positive impact they achieve on a day to day basis.
1 comment
ID
Pros
- Clean design
Reason of review
Good quality
Apple - Ouchy wouchy my *** feels grouchy
so I got the apple pen stuck up my *** and now it doesn’t work. why would you make a product that isn’t *** proof? I tried to take a picture of it with my iPhone SE and it fell into the toilet. why would you make a product that isn’t toilet proof? I’m allergic to toilet water so the phone burned my hand but yeah.
ID
Pros
- Yeet
Cons
- Yeet
Reason of review
On time delivery
WISH I NEVER BOUGHT AN IPHONE!!!! Absolutely ******* horrible tech support. My iPhone was stolen and when I tried logging into my Icloud account I had locked myself out and therefore unable to use the FINDMYIPHONE app or anything to even try and locate my now probably...
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ID
Service
Apple Technical Support
Cons
- Not happy with service
- Wont help you with icloud access
Reason of review
Poor customer service
Loss
$1000
Preferred solution
unlock my icloud!!!
Claimed to be Apple
Said iCloud account was hacked.
ID
Apple - Disappointed
They have been charging me for services that I never accepted for over 2 yrs. After speaking with a representative she informed me that I should have check my purchase history. The big question is if I didn’t and I wouldn’t have purchased apple music. Why do I need to check. I don’t listen to music on my phone like that to purchase Apple Music So unfair. I will be going back to an android
ID
Pros
- Good tech support but rarely used
Reason of review
Problems with payment
Loss
$220
Preferred solution
Full refund
Apple Customer Support has fallen off a cliff in recent years and my latest experience with Apple is all the proof I need to know. I have a 3 month old iPhone XS ($999) which was not working correctly. The face ID and touch screen was unreliable so I took it into...
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ID
Location
San Antonio Northwest, Texas
Pros
- Great products
Cons
- No customer appreciation
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Let the company propose a solution
Apple - I Products
First was the i pod. Screen blackout. Apple solution--too bad cannot be fixed. Next i phone. Put all my stuff in teir cloud without permission. Next, i pad. Required authorization log in to find my i phone, an app they installed and i could not uninstall. Done with Apple-shot all the devices
1 comment
ID
Product
Apple Cell Phone
Reason of review
Apple disabling MY devices
Preferred solution
NEVER buying another Apple product.
I've been trying to get Apple assistance with my password for days and even volunteered to go to the Apple location with my identification.....nothing they can do. This really sucks!
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1 comment
I have the same experience with my I phone disabled since aug 10th and was supposed to get a text to link on the 23 aug and never received the text and contacted support again support was able to get me to i tunes and download from i tunes help and could not reset my password ect. I have to wait to Sept 21 for security reasons
ID
Location
Allen, Texas
Product
Apple Account
My MacBook Air was no longer charging when plugged in, despite the battery icon claiming to be normal when I hit option/click. I went to the Genius Bar at Conestoga Mall in Waterloo, Ontario, where I waited 2 hours for an appointment. The tech diagnosed the issue as...
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ID
Location
Toronto, Ontario
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Apple without a sense of care for the customer and value they rip us off why they build shrines to their products in these massive stores.