David T Mgc

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Verified Reviewer

No response to my phone call through the website

I downloaded the screen mirroring app from your App store without knowing that it is chargeable. I deleted the app without using it . and am asking for assistance to reverse the charge of SGD29.98 plus SGD0.29 from my credit card ending in 1845. This card has been replaced with one ending in 2929 which is now in my Apple wallet. The amount remains in the new card as a charge
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Loss:
$30

Preferred solution: Full refund

Cahlil Fia

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Verified Reviewer

Warranty on I phone,

Can not hear, getting hot when on, I need to know about warranty, AT&;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;Tsaid contact your it done this on it own
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Loss:
$399

Preferred solution: Full refund

Halima M Rgs

I will not pay you, I need to talk to apple

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I cannot remember my password and to get hold of you I have to pay with my Visa card? What kind of customer service is this? You think as hard as it is ticket help from you I would want Toto recommend anyone?
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Preferred solution: I just want to get into my phone

Heinz Rci
map-marker Chicago, Illinois

Hacked issue

Emails attached to my Apple ID. My account is attached to a business account which was added on fraudulently. Now the person/persons have complete control over my account. They have blocked me from updating my software, restricted me from receiving messages and email, and phone calls, impersonated to be family and friends through text messages, also have hacked many of my accounts as well as accounts on my sons iPad. This has impacted my life in a very negative manner and has caused marital issues.
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User's recommendation: Do as much research as possible on your own

Rj I Uli
map-marker Basal, Himachal Pradesh

Icloud id

My icloud is locked.i need my icloud id please sport to me i was recover this id sy please help us ..
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Tamara V Ham

Need to speak with them

I.bought an iPhone from my son I need to ask some questions about I never owned a iphone so I need to b on wifi testing out and see if I'ma like it and all but I think I gotta sign in acouple time
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Preferred solution: Into this phone

David F Cva

Phone hacked

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My phone is been hacked since a few days after I bought it its been almost a month now into the Apple store three times the last time was last week the senior advisor I spoke to at seven in the morning said they were going to replace the phone and again Rob going to my appointment and they wouldnt give me a new phone they want me to do another factory reset after you already did two.He wasted my time I sat there for an hour and 20 minutes in the store and couldnt even get a hold of that advisor who is the senior advisor his name is Aaron
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Loss:
$400

Preferred solution: I would like a new phone you know I wasted a lot of my time in my efforts to make my appointments you know I lost money by going to that last fuel cost in fuel

User's recommendation: I don’t have any recommendations

Anonymous
map-marker New Delhi, National Capital Territory Of Delhi

Ipad locked

My apple ipad is disabled and i forgot my id and password kindly help me to rest it. Help me to unlock it
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Cahlil Fia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dalton, Georgia

Warranty on I phone,

Can not hear, getting hot when on, I need to know about warranty, AT&;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;Tsaid contact your it done this on it own
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Carol N Soo

I am having frequent charges, I am not buying anything and no one is on my account

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I am having almost daily charges from apple for up to $44.00. I do not know what they are for. I changed my banking cards and it is still happening
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Loss:
$100

Preferred solution: Full refund

User's recommendation: Do not use apple

Larry Neale M

I don’t have service at my house

Because someone told me I would have more bars on my phone by two weeks and now I am call after four weeks
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Mariam M Gsf

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Verified Reviewer

Talk about the service

I really wonder why Apple does not have direct customer service for the Arab regions and does not have customer service numbers for these countries. This is an important matter that must be added. The lack of customer service is confusing
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Pros:
  • Security of apple
Cons:
  • Customer services in middle east

Preferred solution: Full refund

Tonja L Ocm

Issues with my watch

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Issues with my watch its a series 3 Apple Watch and it hasnt been dropped I need it reset since I havent been wearing it
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Pros:
  • Great product

Preferred solution: My watch updated so I can wear it

Rehan M

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Verified Reviewer

Sold me defective Macbook Pro and then kept giving me a run around

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I have had issues with my Macbook Pro M1 (1TB, 16GB) since the first day I have received it around December 24th, 2020 after spending $2000 on this new machine. Issues: 1. One port does not function properly and keeps disconnecting from hard drives. 2. Battery gives me 3-4 hours. It fell from 99% battery health to 94% after the last factory around June 15th, 2021. (Now 91%) This was a brand new Macbook Pro, therefore, I should not have had such issues. It has been 6-7 months, I have been on the phone with Apple over 14 times and have conducted 7-8 factory resets on this system. Further, I have dropped this system off to the Apple store three times, once for 3 weeks, then 1 week, and then for about a day. I was told that I should not have this issue again, yet it re-occurs. I would like to have a call from Apple HQ to speak to an executive. I should not have to be without my computer that is used for work for over 4 weeks, then again for 2 weeks for a repair that should have taken place and then again for a day. Now I am expected to send this in for 2 more weeks. This is a defective unit that was confirmed by an Apple employee at Apple Mall of Georgia on June 26, 2021. I had requested a report copy from her in person and over the phone when I received a call from a company employee, both denied this stating company policy does not allow me to have a copy of my computer's diagnostic report for my own computer.
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Loss:
$2700
Pros:
  • Operating system
Cons:
  • Lying employees
  • Waste time
  • No consideration for customers

Preferred solution: I would like them to exchange this system for a brand new one without any issues and begin the warranty from day one. I do not know what issues other units maybe having.

User's recommendation: Go with Windows instead or record everything Apple employees tell you!

melissa K Kwl

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Verified Reviewer

Unauthorized purchase

an unauthorized purchase was made for a marvel game that i did not make its either a scam email or the purchase actually happened please remove Invoice #IDSUWI18D01L2 on 9-2-21 at 610pm Thank you
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Loss:
$30

Preferred solution: Full refund

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