Apple
Reviews and Complaints
Reviews Chart
$600K
CLAIMED LOSSES
505
TOTAL REVIEWS
44.5K
PAGE VIEWS
2
ISSUES RESOLVED
Apple - Hacking
a very long time ago i purchased something from itunes. I don't even what, for $.99 per month i called, ,wrote and wrote to cancel cancel cancel. They never cancelled. Month after month they kept charging my creditcard and i kept asking to cancel. So, i cancelled the creditcard and got a new cc number. They charged to the new number before i even received the card in the mail. i had the new cc number cancelled and requested a fraud investigation. They did it again before i opened the envelope for the new card. How can they *** the new card number? over and over?
ID
Location
Palestine, Texas
My iphone 7 showed "no service". I spoke with Apple customer support, made an appointment with certified repair, was told i would receive a loaner or replacement that day if diagnostics indicated problem was related to the components covered in the program. Phone had...
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ID
Location
South Coast, California
Product
Apple Iphone 7 Cell Phone
Pros
- Once took care of customers
Cons
- Poor customer service
Reason of review
Poor customer service
Loss
$750
Preferred solution
Let the company propose a solution
Purchased a new I Phone 6s+ from consumer cellular with a 1 year warranty. 4 weeks later the phone went dead. Called consumer cellular and they told me to take it to an apple store. Apple inspected the phone and said it has a defective mother board. They demand I...
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ID
Location
District 25, Tennessee
Product
Apple Iphone 6s Plus Cell Phone
Pros
- I liked phone before it quite working properly
Cons
- Product quality and customer service
Reason of review
Work Experience or Job Application
Loss
$219
Preferred solution
Deliver product or service ordered
Im ver disapointed in the quality of my apple charger
So,I went to plug in my phone with the charge and the socket blew.I understand that its not the companys fault thait it blew but my charger should not have not been destroyed.
ID
Location
Harrisburg, Pennsylvania
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Update by user Jul 19, 2019
Received call from Apple rep who refunded the money spent on a replacement phone. I am satisfied that this issue was handled correctly.
Original review posted by user Jun 19, 2019
I purchased an Apple iPhone 8 in September 2017 and experience no major issues until last night (June 18, 2019). I was using my phone... Resolved
ID
Location
San Jose, California
Product
Apple Iphone 8 Cell Phone
Cons
- Customer service
- Defective product poor support
Reason of review
Damaged or defective
Loss
$800
Preferred solution
Replacement of product
Crooked company. I have an Otterbox cover and a magnetic square on the back of my case with no damage to case. The back glass is cracked and they won’t replace it. They want $399 to do it and say tough luck. They screw people on the pricing and then screw you with the...
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ID
Location
San Jose, California
Cons
- Disservice and false allegations on customers
- Rip people off and do not care
- Lack of empathy
Reason of review
Damaged or defective
Loss
$700
Preferred solution
Price reduction
I've never had more issues with any product like I have with apple. I brought in a mac laptop due to a powering on issue. The charging light was turning on but the computer wouldn't turn on. Brought to the Cerritos apple store to a technician who said he didn't find...
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ID
Location
Downey-Norwalk, California
Cons
- Service
- Responsibility of products
- Lack of empathy
Reason of review
Bad quality
Loss
$2
Apple Watch Series 4 and Apple Xr
Apple’s series 4 watch has an activity app on it that is totally inaccurate. It is always in contact with my Apple Xr phone but enters movement even when I am sitting and/or not even using the watch and/or phone. Like the defective sold after Apple knew it was defective and admitted so in via an article that was published, Apple has been a totally crooked corporation ever since Tim Cook became the head CEO.
ID
Apple complaint
Hello Apple I am Edward Myers I own 8 apple devices 4 Iphones 2 Ipads 1 Ipod and 1 Macbook My apple id was corrupted after updating one of my iphones to ios 12.2 resulting in loss of apps on all devices and when i tried to reset password it gave me error i had to call apple and apple was not helpful at all at fixing they told me to get a new apple id so i tried to make one but it said my email was in use so i contacted apple and they told me to make a new email so i made a new email and made a apple id but now i have loss all the apps including a app that costs over 300 dollars all due to ios 12.2 update
ID
Service
Apple Technical Support
Pros
- That it worked before
Cons
- Lack of answer
- Unprofessional and dishonest
Reason of review
Poor customer service
Loss
$1200
Preferred solution
Full refund
I wanted to rent a movie. iTunes asks me for my password (it is very awkward to type; the password shows only last letter so the process is irritating and error prone). I finally managed to enter it. Then it sends a code to my iPhone and tells me to enter it. This was...
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4 comments
Apple did refund the money and issued a credit for a new movie. At this point I am satisfied and have no issues with Apple anymore.
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ID
Product
Apple Itunes Mobile Application
Cons
- User unfriendly design
Reason of review
Can't download/watch movie
Loss
$50
Preferred solution
Let the company propose a solution
Apple - No FaceTime no iMessage no calls
Ever since I updated my phone it doesn’t let me call FaceTime or anything I find this very unfair every iPhone is about 1000 dollars i don’t know why they trying to take money from me when it obvious a software problem , I had several friends that are having the same problem, I try calling apple care but all they doing is trying to charge for a phone I did not mess up . I promise this will be the last time I buy from apple if they don’t fix this problem.
ID
Location
Bronx, New York
Brought two iPads into have a problem resolved. Arrived on time, no one in store. The service tech was absolutely no help. The tech told my wife and I that we need to resolve our problem ourself. I have read reviews that Apple service centers have bad reputations. We...
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ID
Location
Wilmington, North Carolina
Apple involved employee hacking
Spent over $10,000 on iPhones to continue having the problem over the past two years of hacking, Spoofing is getting worse Apple ID , phone compromise . It seems to be any time I would call for Apple support I would receive numerous calls from Apple while on hold with the Apple advisor removing hacking device. Also many unknown device controls device from cars to homes don’t by or trust apple products through iPhones home is unauthorized smart app against apple has many issues with security think twice .
ID
Service
Apple Customer Care
Reason of review
Poor customer service
When I had logged into My Apple Account with Touch ID, The Touch ID had stopped unlocking my Tablet. I can't remember My Apple ID, Password OR Passcode, cause the Password/Passcode is VERY LONG! I Do K the name on my iPad Tablet, but they won't use my backup Outlook...
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ID
Location
Forest Grove, Oregon
Product
Apple Tablet
Applecare + rip off
I purchased apple care + with my iphone, the agreement never got linked. I kept calling to confirm I had it. I was told no no no-so when my screen broke I took it in to have it fixed. I paid out of pocket. I found the agreement ID for Apple care + and then I started the refund process. They offered me a gift card really. I said absolutely not. I want a refund for the original Apple care + since it is a rip off. It is Misrepresentation-
ID
Reason of review
Warranty issue
Loss
$199
Preferred solution
Full refund
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You have no idea. I did not drop this phone and break it so stop acting like you know.
I’ve dropped my other phones with the same case on them and never broken them. I’ve taken it to an Apple certified shop and they have confirmed the break is from the magnetic charger coil in the phone overheating and cracking the glass in back, but no one will take the fault in that will they?
Still on me I guess since you know I broke it! Go troll somewhere else when you know what you are talking about.