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I am very unhappy

2.0
Details
Order a iPad but it's does not work. Want to return the product. No

User's recommendation: No recommendation.

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ID
#1963936 Review #1963936 is a subjective opinion of poster.
Location
Chicago, Illinois

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.3
Details
I will never ever buy another iPhone again just due to worst customer care/ support during this tough COVID19 situation. My phone is out on repair since 18 days and no update on my device. Last update was 17days back where it says service completed. A customer relation...
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1 comment
Anonymous
#1868586

I've never bought one. I don't need a cell phone and I don't like Apple. My grudge dates to the early 1980's and their crummy incompatible computers.

ID
#1949653 Review #1949653 is a subjective opinion of poster.
Cons
  • Lack of answer
  • 25 day delay in reaching a resolution
  • Avoid buying or investing in apple
Preferred solution
Let the company propose a solution

36 months , of rebooting, reinstalling,Os and IOS on 7 iPhone SE’s, An 8, an X , 5 Xs ‘s, 3 Mac mini’s, and numerous external backup drives and numerous networking devices and back up drives.

3.6
Details
iPhone and iPad keep defaulting to factory settings and constant verification of my AID and passwords. Continues reinstall of os and iOS as the fix to problems.litteraly every 4 weeks on each device. Old photos appear out of no wear that have been deleted or never saved. Support constantly asks to verify the same issues when its been explained a 100 times. Im aloud 5 devices with 1 ID to play music yet it constantly tells me to upgrade to family or turns off if Im not sitting in front of my screen. Constantly has issues with sound being distorted on one day then plays good on another. Then it Tells me I cant play music saved or it needs to be down loaded again , and then my pay methods need to be verified a 100 times or Apple Pay is not set and the settings change as it pleases.

User's recommendation: Don’t buy this junk with hidden conditions and constant issues.

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ID
#1920179 Review #1920179 is a subjective opinion of poster.
Loss
$20
Preferred solution
Let the company propose a solution

Reset Apple ID Unable to reset Apple ID password

Due to a storm 4 weeks ago all my power &;;; Sparklight was ripped from transformer when a 6' diameter tree was blown down in my yard. We also lost cell tower for several weeks. I bought the new Iphone the day the new one came out. I have not been able to download cell numbers and pictures from my old phone. The store where I bought it refuses to do it and when I try to get help on line I can't connect to wi-fi. Sparklight refuses to come to house. I wish I had not bought this phone!!
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ID
#1913691 Review #1913691 is a subjective opinion of poster.
Location
Grenada, Mississippi

Checking on my password

My password luck I need help to unlock my password with apple thank you
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ID
#1901903 Review #1901903 is a subjective opinion of poster.
Location
Pompano Beach, Florida

Terrible company

If there are/were suicide nets outside factories for the mistreated employees shouldn't that tell you how bad the products will be to the end consumer? Apple = Soulless money mongers.

User's recommendation: Avoid at all costs!! Very evil company!!

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ID
#1894583 Review #1894583 is a subjective opinion of poster.
Pros
  • Shiny new object
Cons
  • Theft of millions of american dollars

First Responder Covid Crisis

3.2
Details
Cell phone only works using hands free speaker. Im a physician 24 h oncall stroke hospital and Covid response team in 5 other hospitals. Apple wont send me a replacement, unless I send my cell phone. In this scenario I would be without a cell phone for weeks!!! I can buy a new unit and they can sent it to my door step. But for support issues they can not.
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ID
#1887522 Review #1887522 is a subjective opinion of poster.
Location
San Juan, San Juan Municipio
Preferred solution
Let the company propose a solution

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Verified Buyer

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1.0
Details
Apple Disappointment
Apple Disappointment
The quality of the Apple iPhone screens are probably the worst screens on the market. It doesn’t matter if you have a case or a screen protector. They crack so easily, it’s ridiculous, which blows my mind considering it is a phone that is almost $1000, close to the...
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ID
#1883501 Review #1883501 is a subjective opinion of poster.
Pros
  • Technology
  • Ease of use
Cons
  • Applecare coverage not worth it
  • Customer service
  • Cost vs value
Preferred solution
Replacement

Refund back on my credit card

1.0
Details
Im still getting charged for apps on my credit card that I have canceled and I want refund back everything charged on my credit card
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ID
#1876496 Review #1876496 is a subjective opinion of poster.
Loss
$62
Preferred solution
Apology

Been Trying to get my I phone 5 se unlocked for several months now.

From: Saundra Ellis <;;;;;ellis62@***.net> To: tcook@***.com Date: April 6, 2020 at 1:45 PM Subject: Fwd: Proof of purchase Good afternoon Mr. Cook, Hope all is well. I regret that I have to bother you with what should be a simple routine service. However, I have an I phone 5se that has been locked for months. I have been in contact with T-Mobile and Apple several times each. I sent the proof of purchase twice and still no results. I have been paying for the service while waiting for the phone to be unlocked. I Know these are difficult times right now and sometimes things are prolonged. These request started months before the pandemic. This phone belongs to my 7 year old foster son. He has been asking for it repeatedly. He uses it do his home schooling and extracurricular as well. It is a shame that I cant get an outdated phone serviced that I purchased from apple. Can you please remedy this situation at your earliest convenience. Thank you for your time and cooperation concerning these matters. Stay safe and well, Saundra Ellis 201 993 **** Sent from my iPhone Begin forwarded message: From: Saundra Ellis
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2 comments
Anonymous
#1852445

Do you mean unlocking the device to be able to use the device with any carrier? If so, Apple does not, nor does any other phone manufacturer (like Samsung, LG, Motorola, etc), have anything to do with unlocking your device.

Any issues you are having in regards to that are strictly with T-Mobile (your carrier) and you are wasting time trying to get Apple to help. The ONLY thing that may be related to Apple during this process is that once T-Mobile unlocks the device, you must restore the phone so that it recognizes the unlock. However, if you mean the device has an Activation Lock, T-Mobile has nothing to do with this. If you have sent the proof of purchase to Apple twice and they still have not removed the activation lock, I would call their support line and ask them why.

It may be an issue with the proof of purchase you've sent over. Typically, Apple requires the serial number and IMEI of the device to be on the receipt, however sometimes carriers cannot provide receipts with that information and you may need to provide something else. Once the proof of purchase is sent, it should only take 24-48 hours at the most of the lock to be removed and then your son can set his phone up again. If you are still having issues after this, I would wait until the stores open up again.

Apple stores are closed everywhere outside of China but this may be the easiest method. Make a Genius Bar appointment, bring every proof of purchase you have and show it to your technician. They can bring those documents to their manager and as long as everything checks out, the manager should be able to override the lock. In theory, it should be a pretty straight-forward process.

(Note: for some reason this was address to Tim Cook but I am NOT speaking on his, or Apple's, behalf. Just someone who wants to help.)

Anonymous
#1852570
@PissedConsumer1852445

Thank you for your response and suggestions.

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ID
#1875216 Review #1875216 is a subjective opinion of poster.
Loss
$400
Preferred solution
Deliver product or service ordered

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Verified Buyer

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Account disabled

3.4
Details
Apple - Account disabled
Update by user May 13, 2020

Some time has now elapsed since initial problem and there has been no further communication from Apple and therefore no resolution. I have requested a copy of the internal review of this matter and Apple have studiously avoided my requests.

Original review posted by user Apr 13, 2020
Due to what I believe to be a system error I was double-charged for an automatic billing item through iTunes. As a result I queried the duplicate transaction and requested a refund. As a result Apple iTunes has disabled my account. Should we simply accept duplicate transactions to avoid having our account disabled? Account disabled means that you are completely shutoff through no fault of your own. Zero access. No iCloud backup, no app download, no app update, no AppleTV+, no Apple Music. Your commitment to Apple has been completely disrespected. If this wasnt so serious I would think someone was having a prank. No quick resolution.

User's recommendation: Contact Apple iTunes before you contact your bank OR make this unconscionable practice public.

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ID
#1868252 Review #1868252 is a subjective opinion of poster.
Pros
  • Integration with other apple devices
Cons
  • Are inflexible and arrogant
Loss
$4
Preferred solution
Ability to use PayPal as advertised on their website

Horrible company.

1.0
Details
Stock price is manipulated. Pumps and dumps all over the place. Do not invest in the company or buy their products!
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ID
#1859927 Review #1859927 is a subjective opinion of poster.
Cons
  • Product suck
  • Bad management
  • Not trustworthy

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Verified Reviewer

Thieves

Hello, My phone doesn't work on 10 days ago due to the overheating and slope that occurred on my phone. I sent that phone to the KVK Bakırköy service. It was like a joke back to me after 10 days. They reported that my phone would be repaired for 3350 TL. Why do I have to pay a repair fee for a situation that is not caused by me? The phone is under warranty and you charge me for this problem. What is your purpose, what we deduct from people is the logic of profit? Do you represent the Apple brand like this? I shared the issue with the Apple side. I will also inform the global Apple side. It is a disgrace for KVK to charge almost a phone price for a phone that is under warranty. okansarisakal@***.com
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ID
#1859382 Review #1859382 is a subjective opinion of poster.
Service
Apple Repair
Cons
  • Product
Preferred solution
Deliver product or service ordered
2.0
Details
I have an iPhone 7 and today, March 23, 2020 my phone just stopped working and would not allow me to make or received calls or text messages. I contacted Verizon and after an hour on the phone with their technical support, they advised me there is a recall on my model...
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ID
#1834888 Review #1834888 is a subjective opinion of poster.
Preferred solution
Send replacements to customers when your product if deffecitve without putting a hold on their credit card. It's an issue with your product, you should stand behind it and replace for free without stipulations of putting hold on customers credit cards.

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Verified Reviewer

No, I do not

1.2
Details
purchased a new apple pro along with all my apple products the new pro has a bar at the bottom totally cracking off , and apple won't warranty it trying to blame me when it started in the hinge that is not lined up!!! Terrible service !!!! Have been using apple products since 1984 . They get worse every year!!!!
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1 comment
Dr L
#1829339

Apple do expensive but their products are crappie

ID
#1800602 Review #1800602 is a subjective opinion of poster.
Product
Apple Laptop
Pros
  • Use to be the easiest for leaning
Cons
  • Terrible for real state
Loss
$7
Preferred solution
Full refund