Apple
Reviews and Complaints

My iphone8 screen broken when I was on holidays in TR. unfortunately authorized service denied repairing my screen due to Turkish regulation (I live in NL so foreigner device has to be registered first to get service). I called Global Apple Support to ask solution, consultant referred me to 3rd party repair shop to replace my screen for 20-30euro. Officially he did it. (Case number101130****70 or 101130****76) Stupid me I replaced it with non-original part. My screen become unstable and sensor doesn't work. I called again Apple support and raised a complaint case (case number 101130****12) I have been calling and writing via Apple support application however they don't have solution even though they escalated to senior consultant. In the end all the consultants that I have talked, being shocked when they hear that I referred to 3rd party by official apple consultant. Once I called NL Apple support again today, I was informed they cannot do anything about it. I am as a user do not need to know which part is important which is not, according to official technical consultant's referral I went to 3rd party service and repaired device. BONUS: Apple says that, Any Apple Store or authorized service won't accept my device because non-original part/s in it.

User's recommendation: Do not trust Apple and Apple advisor take your own risk.

spent days with customer service over for forgotten icloud password...ipad still locked....the worst customer service i have ever run into....never never never buy an apple product.....

User's recommendation: never buy apple products.

I purchased an SE iPhone online with Apple and allowed them to contact my carrier (Verizon) for the phone upgrade. Verizon could not activate the phone because of an issue with the Apple server. I returned the phone and got my refund, but the Apple order is still pending with Verizon so I cant upgrade my phone directly with Verizon. 3 weeks later and nobody at Apple know how to kill their order so I can have my phone line back in my control. Doesnt sound legal, I wonder what the FCC would think of it.

User's recommendation: Buy your phones directly with your carriers.

June 5 I sent my phone in and paid 307$ to have the screen repaired or replaced. They had no problem doing that . June 18th I get an email stating its finished and back. With overnight shipping. I get a door note from fed ex stating I have a package at their offfice. When I called the package doesnt exist. So a customer support agent and I call fed ex and the open a case on it Hmmm ok, that Saturday at 831 pm. I get an notification from them saying its been scanned back into their facility that was a Saturday after they closed and theyre closed on Sunday. So I have to wait until Monday, I was supposed to leave for a funeral that evening. It had overnight shipping and this started on the 5th And I cant fly without the phone bc everything is paperless and you have to get your ticket scanned now, so I miss the flight, go Monday the 22 up the package. Its empty, I immediately call Apple, and Ive been trying to resolve this issue with them ever since. Then they want to close the case bc the box was confirmed delivered. Yes! I got the box. And thats it, just a box! And fed ex took until the 25th to even try and return the phone call back, days after the case even started. Now, Theyre not calling me back, like Ive been told every time they would. they havent refunded the amount I paid to have my screen fixed, they havent done anything!!! I paid for the 307$ upfront, mailed my phone back in their Payed postage box that they sent and they had no problem taking a payment from me. Ive had An iPhone since iPhone 2. Ive held stock in Apple for the past 6 years, Ive always had iPods, MacBooks, Apple TV, apple everything. And they are acting like a loyal customer means absolutely nothing to them, over a phone I paid cash for to begin with. Ive been with them for a decade and this is the way they treat the people thats been with them. I would absolutely love to stay with Apple, everything in my house is Apple or hooked up to it in someway. But, after this incident, after all this time and their unwillingness to work with someone, I believe Ive lost faith. Im not even asking for a handout or anything special. All Im asking for is what I purchased initially, my phone. Fixed. My having to stay that weekend so I could pick up my phone on the 22nd and having to miss my grandfathers funeral was priceless, something they cant replace. That could have just been a shipping issue and Im willing to accept that. But theyre not willing to fix this issue at all. I never received my phone back or the product I paid for. I have wasted well over a dozen hours being left on hold and explaining this situation to everyone and yet they still remain ignorant to the people that don’t matter to them. Loyal customers

User's recommendation: Go Samsung, it’s a more capable device to begin with. And Apple doesn’t care who you are or how long you’ve been them, even if they’ve made a mistake somewhere, they are still unwilling to fix the problem, or refund it, or even credit it for another device.

My complaint is not getting a problem resolved in a timely manner!!!!

I have been paying for APPLE CARE PLUS THEFT AND LOSS since August 2019 for my 16-year-old son's iPhone XS Max ($14.99/mo). Several months ago (unbeknownst to me) he disabled "Find my iPhone" apparently because he did not want us "spying on him." Clearly, he had no clue what this feature does, but that is beside my point. Regardless, at some point between now last Aug he disabled it. He did not receive a notification that it was disabled via email nor did I. Two days ago, while at the lake with our family, he dropped in into 80' of water at the bottom of the lake. Myself, my husband, his brother, and his grandparents all watched as it sank. Because he had disabled the "find my iPhone" feature, APPLE and ASSURANT have both refused to honor the insurance on the phone. I understand why "find my iPhone" needs to be on to file a theft/loss claim however, my teenage son did this without my knowledge or approval and apple care continued to cover the phone for months and months with this feature disabled. Shouldn't they have notified me or my teenage son via email that this feature was off which would in turn void any claims made on the phone? The customer service I have received from both APPLE and ASSURANT have been appalling, heartless, and hurtful. Now I am out all the money I spent in insurance PLUS $650 that was still owed on the phone PLUS the cost of a new phone. Can't apple make some recompense given this issue since I believe I should have been notified or at the very minimum he should have been notified that the "Find My Iphone" feature was disabled on the insured phone. Please help.

User's recommendation: DO NOT GET.

I owned an I phone x which within 20 months of ownership developed a purple vertical line and green hue on 1/3 left of the screen. Fully functional except for this visual issue Brought the phone to upper east side store in NYC on July 1st for repair. Was told it was water damage , not covered u dear quality warranty and the only option was to buy a new phone X for $539.00 +tax. I know For sure that the phone was never exposed to any water.It is either in my pocket or on my desk, was never taken to a beach or used under rain . I feel Apple is making this up to force me to buy a new phone. I refuse to do so and asked for my old phone back but now it has lost all the tactile functions.I can receive calls but not make them.Before I entrusted my phone to the Apple store, I still could get to my phone and other apps and use them. The issue started in April and because of Covid stores were closed. That is why I had to wait until July 1 to see a Genius Bar person. Really disgusted with the way Apple handled this.

User's recommendation: Do not trust Apple when they push to buy new instead of repair.

Apple card. Hours spent trying to get help on phone several calls, not helpful. Cant find account number to pay bill. Cant tell me how to use the wallet to find acct number. Long winded *** Covid excuses to keep me waiting and not helping me. Goldman Sachs billing sucks, 4 pages cant read, print is smaller than a pin, used magnifier with lights still cant read. Apple only wants direct access to my bank accts. VERYdangerous, dont allow.

User's recommendation: Pass on any company that demands direct access to your accounts.

In 2016, I received financing to create my own business. This is a dream I've been working on for over 20 years and one could say for all of my life. I heavily invested in Apple products because up to that point they had been extremely reliable. In 2018, I bought a new MacBook Pro and within a month I discovered that this machine suffered from thermal throttling and I found myself in the Apple store on nearly a month-to-month basis. After the last time the machine quit out on me Apple Support offered to trade out the machine, after two years of not being able to consistently work on it. In January of 2020, I thought I got really lucky and received a brand new MBP 16" 2019 as a replacement due to all of the problems with my previous MacBook. Within one week I started experiencing kernel panics. I reinstalled the OS and performed every troubleshooting step possible on every site based on Apple suggestions. I also went through months of technical support at the senior level with Apple. The thick of the support calls have been made on a weekly basis starting from March where at that point I couldn't even draw in Photoshop. Now, I can't edit in Premiere. This machine is taken 4 solid months of work away from where I have not been able to perform my job and has been the source of extreme stress. When you add up two years of constant visits to the Apple Store and now four months of unresolved tech support calls to Apple I find myself a a loss with how much precious time I've lost. I don't know what to do. Apple US or Brazil can't and won't help me. I am being strung along and I find myself stuck with a box that can't be connected to an external monitor and with two USB-C ports that are completely useless. Somebody please help me find someone who will solve this problem. This issue with their computers is ruining the biggest opportunity of my life and no one at Apple is helping or seems to care.

User's recommendation: Do Not Buy Apple Laptops or Computers.

On June 15th, I ordered a Macbook Air using Apple's online store, as all stores in my area are currently closed due to COVID. The product was "delivered" via FedEx Ground on June 23rd however I never received it. I promptly called Apple customer service to file a claim and ask for a refund. I was told the request would be reviewed and take up to 7 business days. After 7 business days, I heard nothing from Apple and called again. I was told by the new customer representative that I would need to speak to the supervisor and that would take another 7 business days before I could potentially be refunded. My laptop cost $982.16 and because of the pandemic, everything I need to do is online. I do not have the disposable income to just go out and buy a new laptop - I either need a refund or a replacement and waiting up to two weeks to receive any answer is unacceptable. Apple is a trillion dollar business and they cannot refund me my $1000 for an item that was lost. Furthermore, when I tried to explain this to the customer representative she cut me off and rudely explained to me I must be patient while they do their due diligence. I do not understand why I must be punished for something on their end. I demand a refund and compensation for this despicable behavior. I expected better from Apple but I was wrong.

User's recommendation: Be informed ahead of time of Apple's procedures for shipping and their poor customer service. Think twice before you buy from them. I thought because of their big name, they would be excellent in service but it is the opposite.

Looking at Ipad repairs by Apple. In warranty 49$ to fix a cracked screen. Outside of the yearly warranty the price from what I've seen it's cheaper--or nearly cheaper-- to buy a brand new item. What they're saying in essence after a year, or paying for an extended warranty, is guy a new one--even if the repair is takes 10 minutes. Not cool.

User's recommendation: Perhaps buy an bullet proof enclose for your IPAD.

My fiancé works for Blattner Energy building windmills. Hes on the top out crew. His iPhone XR fell from 400 ft and the commuter series otterbox was EVERYTHING & ALL it is said to be. The tempered glass was definitely compromised and theres only a small bend at the bottom near charge port. His iPhone is unscathed!

User's recommendation: 5 stars.

I've got about $600 has been used on Apple Store that it was not me and I want a refund I'm talk to people over and over can I get a lawyer or what