Apple Reviews

Show reviews that mention
phone iphone service customer store problem customer service money products support
Filter review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Solution to Apple Watch issue

Solution to Apple Watch issue
Solution to Apple Watch issue
Original review updated by user May 30, 2021
Apple will not help me get the activation lock off my Apple Watch because I had reported it lost/stolen through Find my app. I have tried 5 Apple ID's I have had since I got the watch and none of them work. Apple will not replace or help me. They had me come in twice to prove the purchase then gave me a repair number that didnt do anything to repair it.

User's recommendation: Do not ever report the watch lost or stolen because you can consider it worth nothing after that if you cant get the activation lock like me.

View full review
ID
#2578791 Review #2578791 is a subjective opinion of poster.
Pros
  • Graphics nice
Cons
  • Huge waste of money and unsafe too
Loss
$800
Preferred solution
Let the company propose a solution
New Reviewer

I want to cancel the apple servicd

I want to get rid of the charge and service - what about cancel the service do you not understand. I want to get rid of the charge Do I need to say more I do NOT WANT THIS SERVICE OR CHARGE ON MY BANK ACcounT
View full review
ID
#2577648 Review #2577648 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Disgusted!

Update by user May 17, 2021

I"ve had representative on the phone for hours but no success . just waisted time

Original review posted by user May 17, 2021
Company has been unable to lock my phone going on 5 weeks now!!!!!! We are talking about Apple!! not a chance they are un able to unlock my phone!!!!. They choose not to!!!Ive had to use a prepaid phone which I am unfamiliar with. The phone is obviously an inexpensive terrible Phone!! I am a server who was out of work for 8 months due to covid ! I dont have money to throw away especially due to the incompetence of this monopoly!!! This situation has put my life in danger! It has cost me my job!!!I have never been so furious !! I am in customer service! If i did to my customers what apple has done to me I would have no customers and either should apple! Bad business!

User's recommendation: Dont Risk it!! Any other company would be better. Im so glad I held off on a watch and tablet. not a chance!

View full review
ID
#2557471 Review #2557471 is a subjective opinion of poster.
Product
Apple Iphone Xr Cell Phone
Pros
  • I liked the system and quality
Cons
  • Inability to restore their own product
  • Unable to help me access my info
Preferred solution
Any product would of been ok, watch , tablet ? Something!
New Reviewer

To get a refund and cancel everything that's been coming out of my bank account

Charges on my checking account 10 dollars and $.27 in March April and May so far in May its been two times May 10 and May 17 I dont know what this is for need to talk to Live operator and get this resolved
View full review
ID
#2556348 Review #2556348 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Disgusted with the RATS at apple

Paid over $1000 for an iphone and 5 months later it was stolen. I had to have purchased a SEPERATE standalone insurance to cover the loss of the phone within 60 days of purchase to qualify for a replacement that they couldn't afford on their substandard limited warranty policy. Stay away from apple, the snakes are slithering to the banks at YOUR expense. ZERO stars, ZERO satisfaction
View full review
1 comment
#2013955

Are you for real? No warranty covers theft!

ID
#2555620 Review #2555620 is a subjective opinion of poster.
Loss
$1000
Preferred solution
a new iphone

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Dre beats

Waiting to see Apple will be send used Dre Bests or new ones. Asking if Apple has already chargers without having used or new Beats
View full review
ID
#2548988 Review #2548988 is a subjective opinion of poster.
Location
Germantown, Tennessee
Loss
$2
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Not refunding me

My son is 10 years old also I have medical bills for my heart and I work 3 jobs. And my son has spent about 1500 euros or more on games app which I have worked hard for but all I am asking for is a refund.
View full review
ID
#2540569 Review #2540569 is a subjective opinion of poster.
Product
Apple Itunes Mobile Application
Pros
  • Graphics
Cons
  • Lack of empathy
  • Lack of accountability
  • Not listening
Loss
$2000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Terrible service and website

Update by user May 17, 2021

No change since writing review....Apple sucks...period.

Original review posted by user Apr 17, 2021
Tried to buy a phone for my girlfriend online due to covid...2 good credit cards rejected even though cc companies said I had over 35,000 in credit available on each card.....finally used my Amazon card and made purchase. After delivery,endless registrations and info gathering by apple....unable to download free apps without giving my life story.trying to get a live person to help is impossible. I will never buy another apple product in my life.

User's recommendation: *** apple.

View full review
ID
#2507754 Review #2507754 is a subjective opinion of poster.
Service
Apple Customer Care
Pros
  • Root canal better then the apple customer service
Preferred solution
help from a live person

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
On January 27, 2021 I ordered a refurbished MacBook Air for $800 from Apple Computer. By the end of February, it was dead. I brought it to the Apple Store in Christiana Mall (three hours away). After waiting in line for 3 hours, I met with a staff who took the computer...
View full review
View full review
ID
#2504602 Review #2504602 is a subjective opinion of poster.
Pros
  • 6 years ago apple designed great computers
Cons
  • Repair capabilities
  • Poor customer service
  • Theft
Loss
$889
Preferred solution
Full refund
New Reviewer

Virus reported on my phone

My calendar was loaded with virus warnings daily. Your service person cleaned it up and erased all messages from my calendar. This has happened before but I am cautiously optimistic. Dont know the source of this annoying stunt?
View full review
ID
#2477632 Review #2477632 is a subjective opinion of poster.
Loss
$17
Preferred solution
Let the company propose a solution

Intentionally makes it difficult to cancel subscription services

It seems like you have to jump thru 50 hoops to unsubscribe from appletv. Now they want me to download itunes to cancel it. I didnt need itunes to use it. Wth?
View full review
ID
#2477362 Review #2477362 is a subjective opinion of poster.
Location
Albia, Iowa
New Reviewer
1)Apple has an arrangement with Verizon as sell-through on Apple Products. OK for me on two term deals including IPHONE 11, both went fine. AFTER I had prepaid for iPhone 12 V closed my account and responded no record of that or of me at all. (I have the transcript of...
View full review
View full review
ID
#2476755 Review #2476755 is a subjective opinion of poster.
Product
Apple Account
Pros
  • No pros
  • Widespread variety
Cons
  • Does not care about customer satisfaction
So this issue that I am sharing with you all started because I noticed some unrelated charges on my bank statement and I started to research the source and the dates that they were occurring. When I realized they were charges related to apple I reached out to them...
View full review
View full review
ID
#2474074 Review #2474074 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Junior Reviewer
Bought an Apple Gift Card at Wal-Mart hoping to top off the balance on my App Store account. When I tried to redeem the code, the code had already been redeemed. Tried contacting Apple Support, telling them that I just purchased the Gift Card a couple hours ago and I...
View full review
View full review
ID
#2456718 Review #2456718 is a subjective opinion of poster.
Location
Poway, California
Product
Apple Gift Card
Pros
  • Great software
  • I liked phone before it quite working properly
Cons
  • Do not like the way they conduct business
  • Horrible customer service
Loss
$50
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
My Apple phone needed a new battery. Called Apple. Scheduled an appointment to get it done at Best Buy's Geek Squad. That was 1 of 3 choices. It was the closest repair center. No idea how long it will take. Apple can't tell me. I get to Best Buy to find out it will...
View full review
View full review
ID
#2452905 Review #2452905 is a subjective opinion of poster.
Service
Apple Cell Phone Repair
Loss
$6
Preferred solution
Refund the fees to replace the battery and the shipping costs for all the time, shipping and transportation.