Apple stopped software updates to Ipad 3

I do not understand why apple did this but their CEO chose to disable updates for Ipad 3 after Ios 9.3 i went to app store and saw a notice saying ios 11 have new app store i went to setting to update ipad and it says i am on latest version of ios 9.3 so i went on apple website to their forums for online support someone on the forums said i cant update to ios 11 i thought they were lieing because it did not say they were apple employee so i called Apple Software Upgrade Center at (888) 840–8433 and spoke to a nice lady who told me ios 11 is not supported by Ipad 3 i dont understand why apple stoped updating ipad3 when i have a windows computer i updated from windows vista to windows 10 i had it for 10 years yet apple stops supporting after less time
View full review
ID
#1158742 Review #1158742 is a subjective opinion of poster.
Product
Apple Operating System
Pros
  • Tablet
  • Apple until they stopped updating ipad 3
  • Customer service was very polite and tried to be helpful
Cons
  • Ended updates
Reason of review
Stoped updates on tablet
Preferred solution
Update ipad 3 to ios 11

Phone was Deactivated - for 72 hours

My iPhone was not working because an upgrade was made, and I had to enter my password, and it would not take - I have had lots of trouble with my account, and it always would say "password/logon combination invalid" no matter what I did. Normally, I would just call Apple, and they would reactivate my phone within 10 minutes. Not any more - now they said that it would take 72 hours to reactivate the phone. Or I can take it to a Best Buy, but I could not go to a Best Buy that day. To add insult to injury, I received a "Phishing" email the same day I contacted Apple, with a bill from a phone I did not own. The next day, I went to Best Buy, reactivated my iPhone, and BOUGHT A SAMSUNG PHONE. I will NEVER purchase an Apple product again. Sure enough, Apple called 3 days later with instructions to reactivate my phone and reset my account. These days, there is absolutely no excuse to have a phone deactivated for 72 hours.
View full review
1 comment
#1670590

I know you are enjoying that new Samsung! More for less! Freed yourself of the prison that is Apple products!

ID
#1120703 Review #1120703 is a subjective opinion of poster.
Product
Apple Cell Phone
Cons
  • Terrible customer service
  • 72 hours to reactivate an iphone
Reason of review
Poor customer service

Franchise open in Pakistan

Why you don't open your Franchise in Pakistan??? please open your Franchise in Pakistan
View full review
ID
#1112273 Review #1112273 is a subjective opinion of poster.
New Reviewer

App will crash after i paid for points on it

So I bought points for this secret text thing and when i try to upen it up it keeps crashing.
View full review
ID
#1101853 Review #1101853 is a subjective opinion of poster.
Product
Apple Iphone 7 Cell Phone
Reason of review
Bad quality

IPhone 6 screen sensitivity!! "phone is unfixable'!

My iPhone 6 has lost it's sensitivity to touch. With all of the technology that Apple has they cannot fix my 2 year old phone!! Perhaps refresh the screen?? There are times when it will allow me to get into the phone therefore, the only issue is the screen. The Store told me can't be fixed and to buy a new phone $695.00 They immediately sent over a salesperson. I followed by going to a chat room with a very nice man who couldn't help me -- he in turn sent me to an advisor who sided with the store. and never even checked with the store. No more APPLE for me! --- furthermore, it took 3 days to get an appointment with the Apple Store in Cumberland Mall. Customer service is severely lacking --- I didn't realize this issue!
View full review
ID
#1097250 Review #1097250 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Apple Cell Phone Repair
Reason of review
Bad quality
Loss
$695
Preferred solution
just fix the phone
New Reviewer

Macbook pro retina display issues, fails to deliver superior viewing quality.

My 15" macbook pro retina had discolored edges (green and white patches) and for alomost 15 days after being bounced from one Apple authorised service center in Bangalore (india) that there is nothing they can do about it because my computer is after warranty. I showed them a link from the apple website that states that all macbooks with display issues can be taken to the authorised service centers and they would essentially fix it. After speaking to Apple (US) on chat, they said that my computer is eligible for repairs and they gave me Apple's contact number here in India. So I called them and they tell me to bring my computer in for a check. I gave them my computer and they told me that there is a definite issue and it needs to be fixed. They took my computer in and called me back a few days later and said they fixed the problem. When i went to pick up the computer, i found that the display problem still persists. I spoke to Apple (US) on chat again and they said it the problem shouldn't be and I should take it back to them again. I called up Apple (India) and they asked me to come in again. I gave them my computer again and they said there are white edges on the screen, but refused to acknowledge that it is a problem by saying it is a common issue with the retinas sold in that time. After many phone calls and emails and poor follow ups on their part, and also keeping my computer for 25 days, they tell me that macbook retinas are expected to have that problem. I have the phone conversations recorded with them admitting that the older models have display issues and that the better option would be to buy a newer model. One of the technicians even told me that it is a resolution issue, but later on admitted it was a AR coating issue which causes LED spillover, which are two very, very different things. When I confronted him about it, he just tried to use some technical jargon to confuse me, but I stood my ground and then he finally admitted it wasn't a resolution issue (I have all this recorded) So to sum up, the questions I have for apple are: 1. Why would you sell defected computers that claim to have a the ultimate viewing experience (retina) but is worse than the standard computers being sold in the market? If your product claims a superior viewing experience, then would you mind selling a product that gives a superior viewing experience? How would you feel if I paid you in counterfeit notes? You have lied to me about your products and given me an inferior product that doesn't match up to your marketing spiel, which is nothing short of deception. 2. You took my computer in after replicating the issue and then you changed the display. Then you give my computer back with the same problem persisting and say there is nothing wrong with it? You even said you would change the display again if I wanted, but said that the problem is likely to continue because the older models have lower quality displays. Does that make any sense? Why would you fix something that, according to you, works absolutely fine? But you took 25 days to tell me something you apparently knew is a standard issue, but you still changed my display?? And then you got so many engineers and technicians to look at my computer when you claim there is nothing wrong with it? 3. Why did you take 25 days to tell me that the issue I'm facing is a standard issue? Why would so many engineers look at it if there was nothing wrong with it? If it was an expected issue that Apple knew about, it should have been communicated to me quite soon and not 25 days later, and not after changing my display. 4. How did this display defect pass the Quality Assurance program that Apple is so well known for? And how many other people like me are out there and do not know that their display is defective? Or did they know about it and just choose to not publicise it? 5. I use my computer for work, which has caused me to put a hold on a lot of things I was working on. Who will reimburse me for this time that I have lost? I bought this laptop for quicker and sturdier performance, but this service has slowed me down and brought a lot of monetary loss upon me. After all of this, I got in touch with Apple (US) on chat and they have closed the chapter from their end saying it is a standard issue. In the beginning they admitted this is an abnormal issue, now they say it is a normal issue. I have copies of the chat transcripts and have also got the phone conversations with the Apple Employees recorded, which provides ample proof of their incompetence, negligence, and trickery. I have been deceived and I want to reach out to someone who can help solve my issue, and at the same time let other people know never to buy an Apple product because they seem like they want to sell an honest product, but you are very likely to face poor after sales service in India. They may have great service in other countries, but the service here in India is absolutely pathetic. If anyone is reading this, please get in touch with me and I'll provide you with all the proof (chat, phone conversations etc.)
View full review
ID
#1087353 Review #1087353 is a subjective opinion of poster.
Product
Apple Macbook Pro Laptop
Cons
  • Pathetic customer and technical support
  • Lying and deception throughout the service cycle
  • Incompetent and inadequately trained tech staff
Reason of review
Damaged or defective
Loss
$1500
Preferred solution
Let the company propose a solution
New Reviewer

Worst experiance by apple

I brought I phone 7 from s s services kolhapur and on 2nd day noticed the screen was un responsive and white screen appeared twice so gave it back for checking they restarted and gave it back and told me the problem was solved but after few hours again the problem started so again I returned the product they gave it to apple service center kolhapur they updated a new apple software and gave me back 2nd time but the problem was not resolved so 3rd time gave it to service center back and didn't gave me even a standby device they told me they don't have rights to give me standby device , next day they called me to receive standby device I am living 60 kilometers fro m kolhapur 3 times I went to kolhapur for my mobile problem so please give me a new device then repaired refurbished device - Dr. Chetan patil
View full review
ID
#1076415 Review #1076415 is a subjective opinion of poster.
Location
Kolhapur, Maharashtra
Product
Apple Iphone 7 Cell Phone
Cons
  • Selling defective merchandise
  • Service and policy
Reason of review
Damaged or defective
Preferred solution
Full refund
New Reviewer

Macbook Air is HORRIBLE!

I bought mine May, 2016, and have had nothing but issue after issue with it. It's slow, I have that fixed and it comes right back in no time. Constant interruptions from I CLOUD and other drop down Apple notices. Activity Monitor comes up without provocation. Auto mail does too. It constantly asks me to verify sites I go on, but once I do it asks again, over and over. Sierra is the worst program they have ever installed. Calendar does not work. I get booted out of Safari constantly. I have to put in my password when I boot up. Apple reps cannot fix that. They try and try and instrument does not respond. Info on Stickies gets erased over and over. Caps lock key fails to work. Mail option does not work. Autofill breaks down constantly. I click sites on Safari and they do not respond. Bad music on customer support. They let you choose a music option only when you call in, but then after that, if they put you on hold, (WHICH IS A LOT), you have to hear their very strident rock music (bad taste, I love rock, but not their rock), and loads of static. LONG HOLDS. Their tech support is poorly trained. "I am going to put you on a short hold." Lie. It's a long one with bad rock and lots of static. I have complained to APPLE feedback over and over about this over the year. Apple does nothing. NOtHING. I have spent hours on the phone with Apple and had to go into the Genius Bar. I want my time back! And money!
View full review
4 comments
#1352448

this is why i dont buy high $ electronics---you're still out in the cold when it screws up....many yrs ago when vcrs were the thing i went thru a lot of cheap ones...then finally decided to buy a "good one" a 4300 sony....it didnt last 2 mos.

#1351128

Sounds like I need not buy an Apple product to replace the Windows 10 piece of junk I bought. I think I may just stick with my Windows 7 machines.

But, I thought Apple had great customer service? Apparently, not.

#1351365
@Machele Imf

They are very polite and well-spoken Just not very well-trained You have to ask for a senior rep ALWAYS Meanwhile the first rep puts you on hold and you have to listen to bad rock music and static after they ask if they can put you on a "short" hold

The MacBook Pro is a good machine Much better than a Windows (I destroyed two HP's out of frustration) I would recommend the Pro, just avoid the Macbook Air I might have gotten a lemon but I am in the process of getting a refund or new machine with Apple If they approve of that, I will post that and give them kudos So stay tuned

#1378787
@Machele Imf

The senior reps are great You just have to ask for them when you call I bought another AIR and it works just great! So I had a lemon and Apple replace it

View more comments (3)
ID
#1075075 Review #1075075 is a subjective opinion of poster.
Product
Apple Macbook Air Laptop
Cons
  • Selling defective merchandise
  • Product
  • Tech support
Reason of review
Bad quality
Loss
$1500
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Paid Audiobook Content Missing. Not Apple's Problem.

I recently found that an audiobook that I purchased from iTunes was incomplete. Missing the last 13 minutes of content. I just spent the last two hours on the phone with Apple. I was informed by a Senior Advisor from iTunes that Apple is not responsible for missing content in any item item that is purchased from the iTunes store. He also informed me that I'm not entitled to a refund for the incomplete audiobook. Simply outrageous! I paid for a product offered by Apple, sold through their iTunes store. The item is incomplete. I request that either the item I paid for be provided to me in it's entirety, or that I be provided with a complete refund. Simple!
View full review
ID
#1067858 Review #1067858 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Full refund
New Reviewer

AVOID iMACs

I have been a user of Apple products since the ‘90s. In the last 7 years we have bought: 3 iMac’s, MacBook Air, iPad, 5 iPhones, 2 Apple TVs, 2 Apple Watches and numerous drives, time capsule, and accessories. To say that we are fans of Apple would be an understatement. Over the past 3.5 years my experience with two iMacs, and dealings with Apple Care support, have disillusioned me. The most recent 6-month long saga began on January 3, 2017. I had been chugging along with my newest large iMac on the Mavericks platform for some time. Although the newer OS had been out for some time, being an Apple veteran I knew better than to update to the new OS until at least a year had passed for all the bug fixes to be made as is always required for any new OS. However the incompatibility of my new iPhone 7’s photos with Mavericks’ iPhoto forced me to update my OS at least to El Capitan (I refused Sierra because it was too new at 3 months out). After that the iMac was never the same, and deteriorated steadily. It would freeze all the time. I was on the phone with senior advisers from mid-Feb till early May, instead of working, instead of dinner with family, etc. etc. A conservative estimate would be 30 hours of phone time. The OS was reinstalled, the Ram was re-set, malaware bytes scans were made, redundancies eliminated to free memory, cache cleared, the disk was copied and sent off to engineers who came back with the advice to “update the MS Office” (there were none outstanding) and still, even though I modified many behaviours such as not syncing my iPhone to avoid opening iTunes or Photo, freakishly closing apps as soon as I could and saving every modification the instant made on any docs, the computer would freeze unexpectedly. Finally in June I took it to the genius bar. Apparently it was a hardware issue: the logic board needed replacement. It is still under Apple Care so the cost was not an issue. There issues were: 1. This computer is only 2 years old; why has the hardware become defective? 2. My last iMac (same size) ALSO had the logic board replaced – twice as it was also a factory re-call issue (as well as the graphics card) and still it was not stable and NOR did Apple replace it except to offer a (small) discount on a replacement; 3. Why did the “senior” advisors not have me take the computer in to test the processing BEFORE I spent over 30 hours over the course of 4 months reinstalling the OS etc? 4. Customer service at the store really sucked. Truly. I use the iMac for work. The day after I drop it and it failed the overnight stress tests, they called me in the morning and said I could pick up by the afternoon as replacement logic board and ensuing tests should take a couple hours. Not hearing from them by 5pm, I called in. The lady (bordering on rudeness) kept telling me it would be done by closing time at 9pm, almost as if the imply I was being unreasonable calling them when there were still 4 hours left of the day. I ask twice that the job be put in front of a technician right away. At 715p I call again: rep says he will call me back after speaking with the technician. At 815p I call again – it was not done and will not now be done until the next day. Manager just says sorry. Another work day without. Moreover, the “notes” taken by reps who talked to me do not reflect promises made for pick up that day – I say ‘then not only are employees incompetent, they are dishonest also’. Two out of 3 iMac quit functioning within the 3 year extended warranty. My belief is that the 3rd one has not acted up only because it (a small, 2009 purchase) has been relegated strictly for internet & chat use, still on Mavericks, restricted by our parental controls. iTunes, iPhoto, syncing with iPhone, or anything that makes it an Apple product, are not used. My advice to anyone considering entering the world of Apple with the intention that they can also use it for work (using email, MS Office, Adobe, Calendar, listening to podcasts or playing instructive videos, participating in online seminars or meetings) should stay away from Apple. A good Dell computer would cost far less money and far less aggravation. Even if you threw it away and bought a new one every year, you will still be ahead for money and time spent for the $3,600 (with extended Apple Care warranty) that the large iMac costs, plus dealing with the customer support time and aggravation. One would ONLY take on the costs and aggravation of dealing with Apple & iMac if you have a strong specific need for Apple apps. The constant OS updates, which are never perfect and never a good fit with your other Apple devices and past functions, raise constant issues you will never be rid of, until you get rid of your Apple products. BE FOREWARNED. In fairness re iPhones: of our 5 iPhones we had only one issue, which was resolved with a replacement iPhone. Each of our iPhone 3s and 5s were used for over 3 years. A MacBook Air that would not function properly was also returned when, within the 14 day period, the “genius” could not fix it properly. I am happy with the Watch and the iPhone7 (double camera lens), though both are under a year old so time will tell….
View full review
1 comment
#1382687

I hate to be the bearer of bad news, but other companies aren't any better. I've had nothing but Apple products for many years and I've never had a unit go bad where I had to take it into an Apple Store for repair.

I did take an iPad because I dropped it and the edge developed a tiny crack, but it was under AppleCare and they just handed me a refurbished unit..

Even though I was prepared to pay the $49 accidental damage for a replacement screen, I wasn't even charged. So, my experience has been great.

I've had no problems otherwise.

ID
#1061272 Review #1061272 is a subjective opinion of poster.
Service
Apple Computer Repair
Pros
  • Graphics
Cons
  • Selling defective merchandise
  • Defective product poor support
  • Support
Reason of review
Poor customer service
Advanced Reviewer
Update by user Mar 25, 2017

I meant to say the book had 100 pages with 750 photographs.

Original review posted by user Mar 25, 2017
In the past I have created seven photo books through my photos application on my iMac. This last book was a freaking NIGHTMARE. I am warning others NOT to attempt to use this product it is awful. 1. I spent 9...
View full review
View full review
ID
#1025324 Review #1025324 is a subjective opinion of poster.
Location
Elk Grove, California
Product
Apple Photo Book
Cons
  • Not being able to create a photo book project
Reason of review
Order processing issue

Customer service/Apple Headquates/text support

Called customer sevice about some problems with my iPad. My husband spent hours on the phone with then and in the end they lost all my photos , of children, grandchildren, vacations and our anniversaries. They were supposed to store them and didn't. I wrote to Tim Cook and they were not able to get my pictures back that they lost in the process of trying to fix my iPad. I am heartbroken and don't think that I will buy anymore of Apple products after such complete incompetence and carelessness regarding my small Tech Issue. It is difficult for me to to comprehend how such a Technology Savy company can be so irresponsible and careless.
View full review
3 comments
#1349564

Saying that apple is responsible for your data loss is like having your Honda broken onto and having your purse stolen and then calling Honda and saying they owe you a new purse and money.

#1307284

Why don't you just copy them back off your backup? Simple.

I don't know of any company who guaranty's your data.

That's why we have all kinds of ways to backup data.

Many of them are automatic once they're set up.

Personal computer have been around since the early 80s, you'd think everyone would know about data integrity by now.

Anyway, maybe you learned a lesson and talk to someone about backup. No pity here.

#1306807

The only incompetence is on your part for not securing your own data. Apple nor anyone else is responsible for recovering "your" data.

Data recovery is not guaranteed by anyone unless you shell out 25K with Drivesavers. Honestly, its your own fault.

View more comments (2)
ID
#1001268 Review #1001268 is a subjective opinion of poster.
Service
Apple Customer Care
Reason of review
Poor customer service
Preferred solution
A personal letter of apology from Tim Cook.
New Reviewer
Update by user Dec 09, 2016

Vietually from the staet, some keys lost typical feedback. Repaired, but different keys gave same problem, now after warranty has expired apple says its my problem.

If it happens once its bad luck, however when issues like this are recurring in nature, its a really bad...

View full review
View full review
3 comments
#1253953

Applehater, your comment doesn't make sense to me. Problem is physical key behaviour.

Apple used new type keyboard on this model. The recurring problem is affected Keys remain depressed, as in do not come back to the normal unpressed position. It is a purely mechanical problem. No reinstall will solve that.

First the right shift key, that I (and probably everyone) uses quite often to generate uppercase characters and one letter key had this problem, repaired by apple under warranty.

Recently the control key, one that is used rarely in my case (I do lots of word processing), shows same problem. My conclusion is the 12" macbook keyboard is unfit to do the only thing a keyboard must do, hence of poor or at least substandard quality.

I have owned a lot of different laptops from different brands over the last 15 years, but never had keyboard malfunctions like this.

A premium product like apple should not suffer from such basic issue.

View more comments
ID
#969397 Review #969397 is a subjective opinion of poster.
Location
Zwolle, Overijssel
Product
Apple Laptop
Cons
  • Bad product
  • Poor quality keyboard
  • Problems during and after warranty
Reason of review
Bad quality
Loss
$1800

Apple - Review in Computers category

My iCloud account has now been in recovery for over 14 days and still I have not had any feedback , how poor can service be plus you can not get onto one website to complain or even better to get this stupid system fixed . H E Labuschagne +27 8********
View full review
1 comment
#1344637

You're the *** that enabled two factor authentication! Take it from someone who deals with people like you every *** day working for tech support.

Not apples fault you guys don't know how to control your accounts or read the terms and conditions when you enable this ***. All y'all pissy babies need to just be patient cause there's no way to speed it up.

ID
#967116 Review #967116 is a subjective opinion of poster.
Product
Apple Account
Reason of review
Poor customer service

Apple Care - What an Ironic Name for "Apple Support"

Apple Care is a nightmare! I have the "Apple Care Plus". I started calling back on November 25, and my cell phone is still not fixed. I have called on 3 different occasions, and the person that takes my call just apologizes for the fact that my replacement has not shipped. Each call requires me to sit on hold for up to an hour, literally. Today, I was transferred to a "senior support person".. And he actually hung up on me right in the middle of a sentence... At the beginning of my call, he asked for a phone number in case we were disconnected, but did not call after the call dropped. I called them back, and the new person in Texas could only tell me his first name. He could not reconnect me, so I had to begin again. I also asked for a number to call to speak to someone to lodge a complaint. I was told I have to lodge a complaint with him, and he would forward my concern. What a horrible experience... Apple could care less about me, the customer. I have contacted the local media ( Joel Glover) to share my experience.. I hope they do a report on it!! Shame on them!
View full review
1 comment
#1250583

that was me who hung up on you

ID
#966974 Review #966974 is a subjective opinion of poster.
Location
Elk Grove, California
Product
Apple Iphone 6s Cell Phone
Pros
  • Apple in the early days
Cons
  • Customer service
Reason of review
Warranty issue