Apple
Reviews and Complaints
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Verified Reviewer | Los Angeles, CaliforniaMy phone is acting up and sticking. I can't even cut it off
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Verified ReviewerIt’s ridiculous they take my money as soon as it is possible
- No control
Preferred solution: Full refund
User's recommendation: I don’t recommend
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Verified Reviewer | Liverpool, New YorkAfter several hours (literally) on the phone Apple representatives (including supervisors) are unable to tell me why I have a current balance on my Apple Card.
On Dec. 6, 2023, my Apple card had three active installment accounts.
They were: $627.13 for an iPhone 14 Pro; $0.58 for an iPhone 15 Pro Max; and, $898.00 for a second iPhone 15 Pro Max. There were no other balances on the card.
On Dec. 13, 2023, on my iPhone 15 Pro Max (the one with the balance of $898.00) I made a payment (with a Delta Community Credit Union credit card attached to all of the installment accounts ) for the full balance owing on the Iphone 14 -- $627.13. Subsequently, I viewed my Credit Union account and found that the $627.13 was withdrawn and paid to Apple (Goldman Sachs Bank) as I expected.
However, my installment account for the iPhone 14 Pro was reduced by only $503.79, leaving a balance of $123.34. The other two accounts remain the same--$898.00 and $0.58.
After more than three hours (literally) on the phone with representatives from Apple telephone support, the Apple Store, and Goldman Sachs, no one was able to explain why there is a balance on the iPhone 14 Pro for $123.34.
I don't know of any other resource (other than perhaps small claims court) available that can help me with this problem, except, hopefully, pissedonsumer.com.
User's recommendation: Don't use Apple's installment plans when purchasing their products.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Rades, Ben ArousDid not send code ; retry button did not work
- Products are wonderful but their customer service is horrib
Preferred solution: Confirmation they destroyed my banking information coupled with refraining using my Apple Card for what has always been paid for years with my debit card
User's recommendation: Do not allow Apple to simply take over your subscription payments. It’s a fraudent manner of getting fines
Your product is *** and I made the mistake of buying new for me and used for my children
- Cost more money just to get less
- Shallow
Preferred solution: Can’t get anything back. The product has cause nothing but stress.
User's recommendation: It’s a scam you’re just paying for the name of the product is crap
Someone is using my Apple ID that I have changed twice
Great phone support! Thank you!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mandeville, Manchester ParishI requested a refund for three purchases
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Seattle, WashingtonHelp Locating my iphone that was stolen
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Union, New JerseyMy Apple TV stopped working
As a new i member of T-Mobile I was promised that Apple would be paid for by my T-Mobile account
Well that worked for the first three months until today it just stopped working I was on the phone literally for almost 4 hours between TMobile and Apple transferred to a so-called tech from both divisions had the other person on the other phone they couldnt figure it out together?
Nobody seems to understand whats going on both parties say yes it should be working its the other guys fault but its not working thats the bottom line so its been escalated and will have to see if anything happens I got a customer service rep from both companies I got a tech supervisor from both companies it must be a software glitch somewhere very frustrating ?
horrible way to treat a customer!!!
User's recommendation: don’t bother
Terrible online service directing me to do something I don’t want to do
All I wanted to do is exchange an incorrectly ordered watchband with my Apple Watch and apparently its not possible without a huge runaround after an hour on the phone. It is not really possible to go to a store to do this.
The colour of the metal band showed something different on my computer screen than I felt I had ordered along with the matching Apple Watch.
I have to return the whole watch which is now tied to a gift card and a lot of inconvenience for us, directed to me by employees who are not enabled to simply exchange the colour of a watch band. The process is likely to cost Apple much more than sending me a watchband.
Preferred solution: A new watchband
User's recommendation: Live near an Apple Store because Apple doesn’t exercise enough flexibility on-line
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStatus of refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | La Habra, CaliforniaCan’t make an appointments
Not able to forget password
User's recommendation: Plz be update ur waiting period
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed help with something
Preferred solution: Full refund
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Stop buying things you don't have money for