Apple
Reviews and Complaints
650K
CLAIMED LOSSES
700
TOTAL REVIEWS
65.4K
PAGE VIEWS
4
ISSUES RESOLVED
Apple Reviews
Learn how to put pictures on a sandisk
First of all there is so far no help from Apple at all, Ive been trying for weeks and some days, Ive been told Ill receive a call shortly ? It never happens ? Ive gone to the Apple store 45 miles, they would not let me in, I said I need Help, they said go on line they will help you also ? No help again they dont understand Im not a tech person I dont understand many tech wordsany part of Apple, some people had apple before and got rid of it and bought another brand
User's recommendation: Listen to people about how there doing.
ID
Location
Springdale, Arkansas
New Reviewer
Bank acct keeps being charged from Apple
Recurring Apple bills on me bank statement. I do not know what they r for. Im getting email from Apple Company as to steps I need to take. Apple representative was great and friendly while listening and advising me.
User's recommendation: Apple is very helpful if issue.
ID
Preferred solution
Let the company propose a solution
New Reviewer
Today I received a alert through my email that someone had been in my account access my Apple iPhone account all last weekend three weeks ago all the way to the beginning of May I have been receiving calls from irate people said someone is because I am from this number...
View full review
ID
Loss
$1500
Preferred solution
Yes 1299 dollars
New Reviewer
Unauthorized payments coming from my account that I never set up and auto with your company I’m very upset about this and we need to resolve it quickly
Need to change autopay information I never set up and autopay and I won't my money back on my card you all have been stealing my money I did a one time payment I did not give permission to autopay nothing with your company I only bought more storage space one time and now for the last 3 months,your company
User's recommendation: Don’t purchase nothing from your company with my card because when you not authorized to do that then that’s stealing from me.
ID
Loss
$30
Preferred solution
Full refund
New Reviewer
Transaction charges
My 10 yr old son bought something with a reoccurring charge for $10.59 that I never authorized can apple please take this charge off my card please my bank just notified me of a over draft fee thats how I was aware of this charge
User's recommendation: Please check your statements.
ID
Product
Apple Cell Phone
Pros
- Features
Cons
- Lack of understanding of customer needs
Loss
$32
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCan’t reset passwords !!!!
I am so frustrated and disappointed with apple support. My 14 yr old daughter has forgotten her Apple ID password and we hv limited access to the phone number given at that point of time !! I hv repeatedly called customer support, followed all their instructions, waited 24 hours, then 14 days etc etc etc whatever the system suggested and still no resolution!!! The support staff has no idea what to do. My husband and I hv wasted our time on long calls with them to no avail ! Why cant they simply reset the password!!! We hv been trying to solve it for a month! It is ridiculous!!! What is the point of making products when you hv no idea how to help / resolve issues ! It cant take more than a month to resolve this ????
ID
Product
Apple Cell Phone
Cons
- Defective product poor support
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerApples Tunes card
The Code letters dont work..this the second time. Nobody do anything About. Im going to make a Complain..
User's recommendation: Be careful when buy a Tunes card. Nobody cares if the Tunes card dont Work. This ridiculous.
ID
Loss
$100
Preferred solution
Full refund
New Reviewer
Put me on hold for 7 minutes then it cuts off then a message came to ask me to review apple and of course my review is very bad
You put me on hold for 7 minutes then the line disconnected Then you asked me to make a review on your company
User's recommendation: Don’t trust if they put you on hold.
ID
Pros
- No comment
Preferred solution
There is a 99 cents monthly charge on my Amex card that I want to know whT it is and why not charge on my Apple Pay which is Visa card and I want to switch charges to my visa not Amex I tried several ways including online and calling but I failed.
I haven't received my money back
I still havent received my $654 back from the phone so now I want to sue yall cause this is ridiculous
ID
Location
Cleveland, Ohio
New Reviewer
Refund on a subscription
There is a 99.00 charge for Tile which I did not sign up for ...I cancelled it ...how do I get refund??
ID
Loss
$99
Preferred solution
Full refund
Reimburstment of mac lost by ups in lockage storage room
I DONT KNOW BUT THE LADY WAS. VERY NICE AND HELPFUL IT TOOK ME AGES TO GET IT. IRECIEVED IT AFTER SHE LEFT.
User's recommendation: 10/10 STARS.
ID
Location
Hyattsville, Maryland
New Reviewer
Have reoccurring debt on my card I didn't purchase
My bank statement shows a reoccurring debit from apple I need to know why I did not purchase anything for reoccurring payments
ID
Location
Tallahassee, Florida
Product
Apple Iphone Xr Cell Phone
Pros
- Connected to family
Cons
- Have to pay for everything
Loss
$10
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer Advanced ReviewerBeing mislead and lied to
I called in to report that the same hackers/scammers that have hacked my device and have many scam sites and apps are the same people all over Apples' bounty program hundreds of times and was told that discovery does warrant compensation and when I called in to report it a rep made a 5k bet that he lost might I add then proceeded to call me a liar and scream at me. I waited a month and a half to find out that Apple doesnt care about the bounty issue and if I knew that I wouldnt have wasted my time. Im extremely Let down and I have absolutely no faith in this world anymore.
ID
Service
Apple Customer Care
Cons
- Lack of customer support
- Planned obsolescence
- Lack of accountability
Preferred solution
The 5k that the rep bet me and lost as well as compensation for false pretense and misleading me for a month and a half.
New Reviewer
My device can't give hotspot to other
I have opened my device to give hotspot to other but it give me a message that I must call Vodafone so I have called them then they said to me call apple
ID
Product
Apple Cell Phone
Pros
- Shiny new object
Cons
- Bad product
Preferred solution
Let the company propose a solution
New Reviewer
Hacked
AppleCare your iso has been recently hacked message please get this off my phone no more words are needed thank you. Fredrick Way
ID
Location
Goldsboro, Pennsylvania
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