New Reviewer

Needs to change my phone number on my iCloud account

I needs to change my number on my iCloud account but I have an issue with that I need that to be fix as soon is possible please
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ID
#3121867 Review #3121867 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida

Air tag

My son got a notification on his phone for some one air tagging him? Why? Would like to speak w someone. Scheduled a call and never got it
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ID
#3121578 Review #3121578 is a subjective opinion of poster.
Location
North Tonawanda, New York
New Reviewer

I can't change my form of payment for my Apple Music family plan

I need some help. My family iTunes account is about to be canceled because my old credit card is not valid and I am unable to type my new credit card information in. I have Already spent way too much time trying to figure this out on my own and the directions you have given me dont seem to be working.
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ID
#3117815 Review #3117815 is a subjective opinion of poster.
Location
Matthews, North Carolina
New Reviewer

Cannot start my I mac

I cannot get network account This I Mac was a gift I have been trying to use it at home and it does not start
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ID
#3110802 Review #3110802 is a subjective opinion of poster.
Location
Pompano Beach, Florida
Preferred solution
Let the company propose a solution
New Reviewer

I canceled an order today and I have been billed for it

I canceled Apple TV this morning.. November 29th. I just received an e-mail stating I was billed for it through my Apple ID
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ID
#3108561 Review #3108561 is a subjective opinion of poster.
Location
Tucson, Arizona
Loss
$5
Preferred solution
Full refund

Lost i pod

The problem I have is that I lost my iPod with my music. I want to retrieve my Playlist. I reset my password and the problem is that a pass code was sent to my iPod that I lost. Hopefully you can send the pass code to my email or my phone. 707-731-****. Please help. I'm lost without my music.
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ID
#3104631 Review #3104631 is a subjective opinion of poster.
Location
San Leandro, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My Iphone is not working properly. I took it into an Apple store for service, they found the problem was with the software, they erased all of my software, reloaded it. Now my phone is worse.

The Apple Store erased all of my software, reloaded it, now my phone is worse than before. I have another year of Apple support coming to me. But the guy said if this doesn't work, you might want to buy a NEW phone. WHY DO I HAVE APPLE SUPPORT, THEN?? The problem came after Apple's last update. This seems to happen, just about when your phone is about 2 years old. They break it, so you are forced to buy a new phone. I NEED HELP!

User's recommendation: Buy something other than Apple.

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1 comment
#2098894

I called the Apple number, they are sending me a new phone.

ID
#3104309 Review #3104309 is a subjective opinion of poster.
Location
Glendale, Arizona
Pros
  • Easy to use
Cons
  • Not honouring warranty policies
Loss
$400
Preferred solution
Let the company propose a solution
New Reviewer

Billing

You keep charging me for something I dont have I want my money back and stop reoccurring payments Im very upset I want this to stop
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1 comment
#2106996

Charging your credit card or Apple credit card? Do what I did.

I locked my credit card and got another one with a different number then filed a dispute with CC company. They don't have my new card number in their system and any attempts to use it would be denied?

Then filed a dispute with CC company and got my money back and the old card on file is useless. Got my money back and no more recurring charges.

ID
#3102276 Review #3102276 is a subjective opinion of poster.
Location
Longs, South Carolina
Loss
$28
Preferred solution
Full refund

My problem hasn’t been solved inspire of consulting apple support . They said I have pending payments which I haven’t used at all n not sure why those a raised too.

In my second call with apple support , they said I have pending balance payments for certain apps which I never used n I donno how n why y. I cant even download any app n the bank app also to do the payment . How can apple expect to finish the payment ? I want my problem to be resolved . Expect apple support to resolve it immediately

User's recommendation: Unless apple issues resolve cannot use this iPhone.

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ID
#3093407 Review #3093407 is a subjective opinion of poster.
Location
Hyderabad, Telangana
New Reviewer

This is the worst co. I ever felt with I have spoken with more than fifteen people and none of them soled my issues it is a shame

Ever time I call and talked to someone they pretend they know the issues but all are guessing otherwise they would of solve my issues

User's recommendation: Not to buy apple product.

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ID
#3092099 Review #3092099 is a subjective opinion of poster.
Location
Atlanta, Georgia
Pros
  • Good phones especially the photos
  • Good phones
Cons
  • Wasting time
  • When you need help no one is there for you
Loss
$230
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Would not refund Unauthorized Charges

Apple - Would not refund Unauthorized Charges
Apple - Would not refund Unauthorized Charges
I had 3 charges that were unauthorized on my account. There were 2 charges of $99.99 and 1 charge of $19.99, simultaneously, totaling $220.00. They denied my request online and also speaking with a supervisor. There was no reasonable explanation for the denial. I was just told that there was nothing that they could do and to have a nice day.

User's recommendation: If you have any unauthorized charges, they will not refund your money.

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ID
#3091211 Review #3091211 is a subjective opinion of poster.
Location
Hot Springs, Arkansas
Loss
$220
Preferred solution
Full refund
New Reviewer

Unauthorized purchase

Account information was reset and several purchases made equaling up to $59.95. I am hoping this can be resolved. I am disabled and on a fixed income and cannot afford to take care of these unauthorized purchases.

User's recommendation: Check statement quickly and get matters resolved.

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ID
#3091081 Review #3091081 is a subjective opinion of poster.
Product
Apple Iphone 11 Cell Phone
Loss
$60
Preferred solution
Full refund
New Reviewer

I want to get my money back from the app

딸아이가 아이패드 프로를 사용하고 있는데 게임 앱을 설치할 때 은행 카드를 등록해서 설치했습니다. 그런 다음 그녀는 지불한 대로 사용하고 있으며 그 돈은 계속 Apple에서 나옵니다. 무단으로 꺼낸 돈을 돌려받고 싶고, 나가는 돈도 취소하고 싶어요.
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ID
#3089076 Review #3089076 is a subjective opinion of poster.
Loss
$291
Preferred solution
Full refund
New Reviewer

Cancel subscription

I want to cancel a subscription and want a full refund.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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ID
#3085364 Review #3085364 is a subjective opinion of poster.
Location
Cocoa, Florida
New Reviewer

Cancel subscription

There is no way to cancel iCloud+ on my phone. I want a refund and cancel it. My name is Jacquie West phone number 321536****
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ID
#3085356 Review #3085356 is a subjective opinion of poster.
Location
Cocoa, Florida
Cons
  • Lack of customer support
Loss
$20
Preferred solution
Full refund