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Verified Reviewer
New Reviewer

Complete an order

Phone goes to whatever screen it chooses without anyone touching it. And then its magnified so huge that you cant even figure out what page its on. Were one step away from completing my order they were supposed to call me back in 15 minutes and they did apparently but I was on the phone and it didnt see a way to transfer over.
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ID
#2711020 Review #2711020 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Review of customer service for billing questions

After trying several methods to obtain personal customer service for Apple billing questions regarding my VISA statement, I finally found PissedConsumer and was connected to Andrea. She was very friendly and personable. She helped me solve my questions as well as showing me how to access the record of my Apple purchases on my IPhone. Unfortunately we were disconnected before I was able to thank her for help and to let her know how much I enjoyed her interaction. While it was very difficult accessing the time of assistance I wished, I truly enjoyed our interaction.

User's recommendation: PissedConsumer was easy to use (once you can find it) and had US customer service personnel. Ask for Andrea!

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ID
#2709604 Review #2709604 is a subjective opinion of poster.
Location
Lakewood, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

They keep charging my account and I do t know why

Customer service did a great job helping me out was really starting to stress about the issue and she was really patient and I think we have resolved the situation

User's recommendation: Most definitely helpful.

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ID
#2707222 Review #2707222 is a subjective opinion of poster.
Location
Albany, Georgia
New Reviewer

Overcharge

OverchargeIt appears that you were overcharging Nora checking account for coins purchased it seems to be so much money coming out for Apple its hard to keep up with what has been bought and what hasnt
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ID
#2706404 Review #2706404 is a subjective opinion of poster.
Pros
  • Control your device
  • Big name
  • Excellent industrial design
Cons
  • Unable to easily reach out for additional support
  • No consideration for customers
Loss
$60
Preferred solution
Price reduction
New Reviewer

Overcharging

OverchargingWhen I receive my check in the car repairs that you were overcharging for the coins that were purchasing I dont know that you got a handle on it
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ID
#2706266 Review #2706266 is a subjective opinion of poster.
Location
Warwick, Rhode Island
New Reviewer

Unpaid subscription

I am having an issue with my payment on my monthly subscription. There is a card on my phone with cash on it, but I have gotten messages that the attempts to get payment has failed.
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ID
#2698261 Review #2698261 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

My phone want stay in

Apple - My phone want stay in
My iPhone want stay on it keep going off n on it want stay on it keep click off its not work right for me
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ID
#2696355 Review #2696355 is a subjective opinion of poster.
Cons
  • Not trustworthy
New Reviewer

Charge on account

$129.99 of unknown charge that appeared on my bank statement. I want to know what it is for. Asking for help
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ID
#2695249 Review #2695249 is a subjective opinion of poster.
Loss
$130
Preferred solution
Explanation of charge
New Reviewer

Hacking on my iphone

Apple - Hacking on my iphone
Apple - Hacking on my iphone
Apple - Hacking on my iphone
ive need help with this hacking on my iphone please help i have Evidence pictures I need to show you so you can see what Im talking about

User's recommendation: get these hackers off.

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ID
#2692742 Review #2692742 is a subjective opinion of poster.
Pros
  • Phone is good to take pictures
Cons
  • Hacking and nothing being done about it
Loss
$150
Preferred solution
Let the company propose a solution
New Reviewer

To speak to representative

I once dispute a few payments with my bank, now Im not able to use my bank card to order small things.
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ID
#2689145 Review #2689145 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

I don’t know how to receive my email

When somebody sendsWell somebody sends me something a letter or telephone number or a message I dont know how to receive it from my email
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ID
#2688920 Review #2688920 is a subjective opinion of poster.
Location
Sacramento, California
Preferred solution
I just need your help

I need to talk to someone about purchasing on my account

Well I called my bank and they say I had a purchase from Apple store for 99.00 and Im trying to see how and I want its canceled what ever its is please
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ID
#2684997 Review #2684997 is a subjective opinion of poster.
Location
Utica, New York

Charges not mine

Was being charged for iTunes and I did not have an account didnt order the account just thank fully I got a notification other wise I wouldnt have none about the charges to my credit card

User's recommendation: Be aware of charges to there cards.

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ID
#2678485 Review #2678485 is a subjective opinion of poster.
Location
Honolulu, Hawaii

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

RUDE!!!!

Went in to buy an Apple Watch in a predominantly white area me a Latina went to get signed in, the girl (white) let me know she would be right with me finished with the customer and went on to help a (white) man and then when I said hey you skipped me in a joking manner she dryling replied with sorry and then told me I wasnt going to get helped and I should just come back another day. The experience was such a big turn off I have been a loyal customer but if this is how you treat people Ill take my money elsewhere.

User's recommendation: Don’t bother with the Apple store.

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ID
#2678332 Review #2678332 is a subjective opinion of poster.
Preferred solution
The location to be aware of the situation. And a price reduction
New Reviewer

My phone was lost and/or stolen

Lost my phone or been stolen in last night been trying to find it until yesterday and still having trouble
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ID
#2674718 Review #2674718 is a subjective opinion of poster.
Preferred solution
Tracking