2.3
Details
I've been trying to get Apple assistance with my password for days and even volunteered to go to the Apple location with my identification.....nothing they can do. This really sucks!
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Clancy
 #1743783

I have the same experience with my I phone disabled since aug 10th and was supposed to get a text to link on the 23 aug and never received the text and contacted support again support was able to get me to i tunes and download from i tunes help and could not reset my password ect. I have to wait to Sept 21 for security reasons

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ID
#1631060 Review #1631060 is a subjective opinion of poster.
Location
Allen, Texas
Product
Apple Account

1.9
Details
I contacted Apple Care over a bad battery I got with my NEW MacBook Pro only d it 6 months and sent it in 3 different times they promised to fix it and sent it back SAME BAD BTTERY Talked to a Senior Care Specialest Lidia who was so rude and cut me off ext 1108395 and...
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#1312739 Review #1312739 is a subjective opinion of poster.
Location
Carrollton, Texas
Product
Apple Account
Cons
  • Wont stand behind their products
Reason of review
Bad quality
Loss
$1200
Preferred solution
Let the company propose a solution

However, because I didn't get a call or a text message I called Apple support and spoke Ike N., another Sr. Advisor. He told me that my account was no longer under recovery. He then consulted with engineers who informed him that because a "device was detected and...
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3 comments
Anonymous
 #1537986

Then dont have two factor authentication on your phone

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#1171947 Review #1171947 is a subjective opinion of poster.
Product
Apple Account
Reason of review
Poor customer service

1.6
Details
My iCloud account has now been in recovery for over 14 days and still I have not had any feedback , how poor can service be plus you can not get onto one website to complain or even better to get this *** system fixed . H E Labuschagne +27 833084666
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Anonymous
 #1344637

You're the *** that enabled two factor authentication! Take it from someone who deals with people like you every *** day working for tech support.

Not apples fault you guys don't know how to control your accounts or read the terms and conditions when you enable this ***. All y'all pissy babies need to just be patient cause there's no way to speed it up.

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ID
#967116 Review #967116 is a subjective opinion of poster.
Product
Apple Account
Reason of review
Poor customer service

2.2
Details

Update by user Nov 26, 2016

I received an email from my bank saying that my account has been successfully linked to ApplePay, but I still get the same error message at the App Store when trying to purchase an app.

So, I will need to borrow a computer (again!) to try to update the payment informati...

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Marland
 #1248693

Since you don't know what you are talking about or how to use a simple google search, here ya go: Change or remove your Apple ID payment information https://support.apple.com/en-ca/HT201266

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ID
#961499 Review #961499 is a subjective opinion of poster.
Product
Apple Account
Pros
  • Customer service was very polite and tried to be helpful
Cons
  • Were not helpful
Reason of review
I need a computer to change my payment info?? And I actually went and borrowed one, but now I am locked out of my account and NOBODY can help me??
Preferred solution
Let the company propose a solution

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