Apple Cell Phone Repair Reviews

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One guy from the service centre came picked up my phone and returns it after three days stating i will require to buy a new piece as it is out of warranty. I send the phone to another authorized centre and they were will to replace the phone but states that the phone has been tampered with. I am completely clueless as to how has tampered with the phone. Is this the job of a few apple authorized centre? Apple should be made answerable..... .
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