Manufacturer: Apple Category: Customer Care Clear all filters (16 of 16 reviews match)
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One week ago, I lost my phone and upon trying to use Apple ID on findmyiphone, I realized I no longer remembered the correct password. I called apple to reset my password and the customer service member had me restore my account - a process he told me would take close...
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1.0
Product
Apple Customer Care
I didn't like
  • Misinformation given by employee
  • Incompetence
  • Inefficiency
#1096132
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I am heartbroken and don't think that I will buy anymore of Apple products after such complete incompetence and carelessness regarding my small Tech Issue. It is difficult for me to to comprehend how such a Technology Savy company can be so irresponsible and careless..
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Anonymous
Andy

Saying that apple is responsible for your data loss is like having your Honda broken onto and having your purse stolen and then calling Honda and saying they owe you a new pur...

Anonymous
Anonymous

Why don't you just copy them back off your backup? Simple.I don't know of any company who guaranty's your data. That's why we have all kinds of ways to backup data. Many of...

2.2
Product
Apple Customer Care
#1001268
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Then i went to apple store nearby where locating in Ginza area, Tokyo. Everything seemed fine, many people were walking sitting chatting and buying things. I was putting my new macbook on the table and looking to buy a USB-C Adaptor cable. And the story began. This...
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Product
Apple Customer Care
I liked
  • Product
I didn't like
  • Service
#999326
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Apple Customer Care Review

#930700
1.3
Details
Man hating Rude *** at the Lloyd Center store in Portland. The new OS 10 sucks. I hate this company they are arrogant Rude and act like their *** dont stink! Who ever heard of making an appointment to ask a simple question about this overpriced junk. I'm done I'm going to get another carrier. A pox on Apple its a bad company! Agree with you trumped up *** G-D we have no choice.
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Apple Customer Care Review

#900327
3.5
Details
Overall pleased with the previous operation of my MacBook Pro, but the first time I have an issue, I get zero support from Apple's "customer service" team. Apple just lost a very loyal customer today. #cutandrunat1stproblem
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website
Took it to the ATT store and was told the phone was defective and I would have to take it to the Apple store in Orlando, Florida. I drove the 50 miles one way, paid all the tolls. Got there and was told there was a 3 hour wait. Waited and when it was my turn for...
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applehater
applehater

This has nothing to do with Apple. OP should move review to AT&T and not Apple.

Product
Apple Customer Care
I didn't like
  • Treatment and they way other products were pushed at me
#972592
Reply to reviews
Last Thursday or Friday someone *** inside Apple changed the rules and decided to insist users provide the Apple ID verification code. Immediately. In the past they asked a couple of times a day. Then starting the end of last week, every 10 seconds, then every 5...
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Anonymous
Anonymous

I feel your pain Apple has become very arrogant. They do what they want with no regards to the customer. I will neverEver buy another apple product. They used to care about...

applehater
applehater

Nooo... Apple did not cause your situation. Your husband had Two Step Verification setup on his Apple ID. You may want to read https://support.apple.com/en-ca/HT204974. Apple ...

2.4
Product
Apple Customer Care
I didn't like
  • New security policy
#938173
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6 Macs, 10 IPhones, 3 IPads, 4 IPods and now done with Apple products. There have been signs that Apple has grown to not care about their patrons... charging for support, very expensive extended warranties that cover very little, changing designs to cause obsolete...
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Anonymous
Anonymous

Plus. Ow they link everything through iCloud and if yo by chance have a phone where someone passed away. You cannot sell or use the phone because you do not know ther passwor...

applehater
applehater

Sorry technology moves on, I do not understand where your review of Apple products makes you upset because Apple moved away from obsolete technology...

2.3
Product
Apple Customer Care
I didn't like
  • Neglect of patrons and poor quality
#893502
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Apple Music Converter for Mac is great to help me Convert purchased iTunes music to MP3
Apple Music Converter for Mac is great to help me Convert purchased iTunes music to MP3
HELP! iTunes Music Store is a software-based online music service operated by Apple Inc. Songs purchased at the iTunes Store come in the AAC format, which is a slightly newer format designed to provide better quality sound from files that are an equal size to, or...
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5.0
Apple Mongkok, Hong Kong
Product
Apple Customer Care
I liked
  • Great software
  • Great out
#888649
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intended to drive callers away??? Trying to get assistance to "wipe" a phone with a defective screen before returning it to Apple. Could not find web resources to do this. Using iTunes to erase phone requires entry of user name and PW in phone, which is impossible...
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applehater
applehater

You mean to tell us that you could not go to Google and type in: "How to erase iPhone to factory settings"? Talk about lazy:https://support.apple.com/en-ca/HT201252

Product
Apple Customer Care
#862184
Reply to reviews
Apple asked me to do a software upgrade. When rebooting, it asked to reactivate my account. The iPad was my husbands and mine together and he passed away. I did not recall the original apple id password (iCloud), which was different from my other apple id. It was set...
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applehater
applehater

So let me get this straight, you want access to someone else's account after you decided to tap the update button and it's Apple fault because you don't know the password/secu...

1.9
Product
Apple Customer Care
I liked
  • Apple in the early days
I didn't like
  • Lack of answer
#861461
Reply to reviews
When you lose time that you could spend with your young children or look after your elderly parents is there a quantifiable monetary value on this? My answer is no. And so the saga of getting a restore done on my Apple iMac from a Time Machine that wouldn't work and...
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bobs2015
bobs2015

"Corporate greed." That tells us all we need to know about you. Stop whining and grow up. You make all Brits look and sound like utter fools.

Apple Chesham, Buckinghamshire
Product
Apple Customer Care
#752257
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