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Next to my current carrier, Apple has by far the worst customer service I have ever dealt with. I got an iphone from CredoMobile a month ago. It hasn't worked since. I've done all the things suggested to get it working, multiple times, and every time I contact Apple...
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Anonymous
Dale McKinnon

I had 10 different apple "advisors" in the past 2 weeks as somehow my new iPad seems to have screwed my email. I have talked with my internet provider 5 different advisor, my ...

NegativeCoati
NegativeCoati

June 2nd and my issue is still not resolved. On my 6th senior adviser who, of course, promised a call today - which I came home early for - and didn't deliver.

1.0
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Apple Customer Care
#1246882
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Apple - Battery replacement a sham

Despite trying to get a battery replaced, following Apple’s directions and jumping thru multiple hoops - still no new battery. They make it difficult to do and provide very poor customer communication.
1.6
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Style and Design
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Apple Customer Care
#1219543
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Apple store visit [ one of many over the last 5 years] greeted, pointed in vague direction of 20 other blue or green shirts to wait in line, this in itself could be solved for far less cost, by a ticket machine , the person in question will then look at his pad and...
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Anonymous
Linda Anderson

100% agree!!!!!!!

1.4
Product
Apple Customer Care
I liked
  • I phone 4
  • Second air
  • Overall design
I didn't like
  • Update results
  • Automated updates
  • Genius bar
#1209041
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Apple - Zero customer service

I went into Apple to purchase home pod. They are out of stock. My sales person did not even offer to order it for me and have it shipped. I drive two hours to get it. Such stuck up creeps
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Product
Apple Customer Care
#1204087
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I went to the Apple Ginza store to make purchase. Since I knew exactly what I wanted I expected it to be a simple, quick transaction. First problem was finding a staff member to talk to. There were lots of staff, easily identified by red shirts, but they were all...
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1.0
Chūō-Ku, Tōkyō-To
Product
Apple Customer Care
#1163232
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I made an appointment and drove an hour to the Tigard, Oregon apple dealer. I waited for an hour even though I had an appointment. When I did finally see someone, they would not look at the phone and immediately said that Iphones cant be repaired. I said that I didnt...
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1.0
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Apple Customer Care
#1139298
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Someone used our credit card number to purchase 6 $100 and 1 $25 gift cards on line at Apple ITunes. I spent more than 1 hour (must of that time on hold!) trying to get this worked out. They admitted the card information did not match the account information but they...
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Product
Apple Customer Care
I didn't like
  • Talked to me like i was a 2 year old
#1132007
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on with apple support now....they want to trandsfer me to itunes support. I am like nooooo, supervisor please!! Apple support hung up on me after I was put on hold for a supervisor, the girl came back, saud it was a mistake that we reconnected and put me back on hold....
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Apple Customer Care
#1111391
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One week ago, I lost my phone and upon trying to use Apple ID on findmyiphone, I realized I no longer remembered the correct password. I called apple to reset my password and the customer service member had me restore my account - a process he told me would take close...
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1.0
Product
Apple Customer Care
I didn't like
  • Misinformation given by employee
  • Lack of understanding of customer needs
  • Poor customer service
#1096132
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I am heartbroken and don't think that I will buy anymore of Apple products after such complete incompetence and carelessness regarding my small Tech Issue. It is difficult for me to to comprehend how such a Technology Savy company can be so irresponsible and careless..
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Anonymous
Andy

Saying that apple is responsible for your data loss is like having your Honda broken onto and having your purse stolen and then calling Honda and saying they owe you a new pur...

Anonymous
Anonymous

Why don't you just copy them back off your backup? Simple.I don't know of any company who guaranty's your data. That's why we have all kinds of ways to backup data. Many of...

2.0
Product
Apple Customer Care
#1001268
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