I have never felt so truly disappointed in a company. I am 20 years old and began studying abroad 2 weeks ago. One week ago, I lost my phone and upon trying to use Apple ID on findmyiphone, I realized I no longer remembered the correct password. I called apple to reset my password and the customer service member had me restore my account - a process he told me would take close to 24 hours or 3 days at maximum. This is a very difficult situation for me as I am in a city I don't know alone and trying to make friends. I am unable to do so due to the fact that I no longer have contact information for anyone I met thus far (and it is unlikely we will meet again because it is a city full of people) and do not have maps or directions. On day 3, I called Apple because I still did not have access to my account. The very dismissive and unhelpful customer service member told me I would not be able to access my account for 2 weeks and that there was nothing I could do to speed up the process. Already dealing with a difficult adjustment period to adapting to a foreign country, Apples neglection to let me into my account has made my experience lonely, lost, and more expensive for this financially strained college student. The second customer service member I talked to said the first member I talked to was wrong. Well, in this waiting period of misinformation I could have bought a new phone or looked into other options. Instead, all hope for finding my lost phone is lost as surely after 3 weeks, it will be gone. This situation has cost me money and time I simply cannot afford. No compensation was offered at all. My family has always used apple products - between all of our phones and laptops over the years, we have invested thousands in this company. I truly feel like this experience has showed me that Apple has a lack of value in its customers. For one of the "most successful and brightest" companies in today's world, I think it should be able to unlock a passcode in under 3 weeks (I offered my social security card, passport, credit card, etc. to varify identification. Still "there is nothing we can do"). After this experience, I can't say that I will ever buy an Apple product ever again. In this incredibly difficult period of change for a young student, Apple is hindering my ability to be successful. Incredibly disappointed.