Product: Apple Customer Care Clear all filters (29 of 29 reviews match)
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Apple involved employee hacking

1.0
Details
Apple involved employee hacking
Apple involved employee hacking
Apple involved employee hacking
Spent over $10,000 on iPhones to continue having the problem over the past two years of hacking, Spoofing is getting worse Apple ID , phone compromise . It seems to be any time I would call for Apple support I would receive numerous calls from Apple while on hold with the Apple advisor removing hacking device. Also many unknown device controls device from cars to homes don’t by or trust apple products through iPhones home is unauthorized smart app against apple has many issues with security think twice .
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Review
#1522311 Review #1522311 is a subjective opinion of poster.
Service
Apple Customer Care
Reason of review
Poor customer service
1.0
Details
My wife has an iPhone 6 that she wound up dropping from waist height at which point the screen went black. She was unable to turn it back on and when she plugged it into a charger the screen showed an image of a depleted battery but no matter how long it was plugged in...
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2 comments
NervousSiameseFightingFish
#1621852

Failing to see how this is Apple’s fault. You broke the service contract which clearly states that using an non authorized Apple provider/parts would void your warranty.

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Review
#1393507 Review #1393507 is a subjective opinion of poster.
Service
Apple Customer Care
Cons
  • No customer service
Reason of review
Poor customer service
Loss
$300
Preferred solution
Deliver product or service ordered
Tags
  • Warranty And Customer Service

Apple in Westlake, Ohio - The Worst!!

45 minutes to wait to be moved and wait another 45 minutes. I don’t think the techs know a thing.
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Review
#1294077 Review #1294077 is a subjective opinion of poster.
Service
Apple Customer Care
Reason of review
Poor customer service
1.0
Details
Im in a class at the apple store, Santa Monica , I need to *** they won't let costumers use their restrooms!!! Hold it?? thats all I have to say but im required to use 100 words, why, I said what I had to say. who is the idiot that requires 100 words? do you want a...
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Review
#1282859 Review #1282859 is a subjective opinion of poster.
Service
Apple Customer Care
Reason of review
Poor customer service
1.0
Details
Next to my current carrier, Apple has by far the worst customer service I have ever dealt with. I got an iphone from CredoMobile a month ago. It hasn't worked since. I've done all the things suggested to get it working, multiple times, and every time I contact Apple...
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3 comments
Anonymous
#1524131

I had 10 different apple "advisors" in the past 2 weeks as somehow my new iPad seems to have screwed my email. I have talked with my internet provider 5 different advisor, my finer provider more than 6 times.

I also have had the travelling advisor twice which cost me $100 and the fibre tech in my home, who pronounced all well.I figure between on hold and talking to useless advisors I have spent over 100 hr,This the last straw. Im returning my iPad which started this whole circus and Apple has seen at the last of me and my money.

Advisors seem to feel they are at the right hand of god. Good riddance

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Review
#1246882 Review #1246882 is a subjective opinion of poster.
Service
Apple Customer Care
Reason of review
cust serv, phone quality
Preferred solution
Deliver product or service ordered

Apple - Battery replacement a sham

1.6
Details
Despite trying to get a battery replaced, following Apple’s directions and jumping thru multiple hoops - still no new battery. They make it difficult to do and provide very poor customer communication.
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Review
#1219543 Review #1219543 is a subjective opinion of poster.
Service
Apple Customer Care
Reason of review
Poor customer service
1.4
Details
Apple store visit [ one of many over the last 5 years] greeted, pointed in vague direction of 20 other blue or green shirts to wait in line, this in itself could be solved for far less cost, by a ticket machine , the person in question will then look at his pad and...
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3 comments
NervousSiameseFightingFish
#1621859

You sound like such an arrogant annoying human. Get over yourself.

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Review
#1209041 Review #1209041 is a subjective opinion of poster.
Service
Apple Customer Care
Pros
  • I phone 4
  • First apple computer
  • First pro laptop
Cons
  • Automated updates
  • Store decibel level
  • Store staff directors
Reason of review
i still have my old i phone 4
Tags
  • Loss of Data
  • Text Order Failure
  • Freezing Of Screen
  • Multi Tasking Loss
  • Enter Sentence Loss Click
  • Draining Battery
  • Random Function Failure
  • New Model New Cord Plug

Apple - Zero customer service

1.0
Details
I went into Apple to purchase home pod. They are out of stock. My sales person did not even offer to order it for me and have it shipped. I drive two hours to get it. Such stuck up creeps
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Review
#1204087 Review #1204087 is a subjective opinion of poster.
Service
Apple Customer Care
Reason of review
Poor customer service
1.0
Details
I went to the Apple Ginza store to make purchase. Since I knew exactly what I wanted I expected it to be a simple, quick transaction. First problem was finding a staff member to talk to. There were lots of staff, easily identified by red shirts, but they were all...
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Review
#1163232 Review #1163232 is a subjective opinion of poster.
Service
Apple Customer Care
Reason of review
Poor customer service

Contact Apple Customer Service

Mailing Address:
Apple Inc.
1 Infinite Loop
Cupertino, California 95014
United States
Phone:
(800) 676-2775
All Apple Contacts

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Apple tried to hustle me

1.0
Details
I dropped my phone in clean water. It was only in the water for a few seconds. I dried the phone out for a week. When I went to turn it on, but it wouldnt. I made an appointment and drove an hour to the Tigard, Oregon apple dealer. I waited for an hour even though I had an appointment. When I did finally see someone, they would not look at the phone and immediately said that Iphones cant be repaired. I said that I didnt think that was correct. He insisted that it was true. He then tried to hustle me to buy a new phone instead. I said that I would at least like to try to repair my phone. And he again said no, that they couldnt be repaired. I left and immediately went to another place that was not an Apple dealer. They looked at the phone and tried to replace the battery. The phone immediately came on. The battery cost me only $26.00, Apple tried to hustle me into buying a new phone instead of looking at the one I had. Disgusting business tactics.
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Review
#1139298 Review #1139298 is a subjective opinion of poster.
Service
Apple Customer Care
Reason of review
Poor customer service