Product: Apple Customer Care Clear all filters (19 of 19 reviews match)
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I made an appointment and drove an hour to the Tigard, Oregon apple dealer. I waited for an hour even though I had an appointment. When I did finally see someone, they would not look at the phone and immediately said that Iphones cant be repaired. I said that I didnt...
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1.0
Product
Apple Customer Care
#1139298
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Someone used our credit card number to purchase 6 $100 and 1 $25 gift cards on line at Apple ITunes. I spent more than 1 hour (must of that time on hold!) trying to get this worked out. They admitted the card information did not match the account information but they...
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Product
Apple Customer Care
I didn't like
  • Talked to me like i was a 2 year old
#1132007
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on with apple support now....they want to trandsfer me to itunes support. I am like nooooo, supervisor please!! Apple support hung up on me after I was put on hold for a supervisor, the girl came back, saud it was a mistake that we reconnected and put me back on hold....
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Apple Customer Care
#1111391
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Apple Customer Care Review

#930700
1.3
Details
Man hating Rude *** at the Lloyd Center store in Portland. The new OS 10 sucks. I hate this company they are arrogant Rude and act like their *** dont stink! Who ever heard of making an appointment to ask a simple question about this overpriced junk. I'm done I'm going to get another carrier. A pox on Apple its a bad company! Agree with you trumped up *** G-D we have no choice.
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Apple Customer Care Review

#900327
3.5
Details
Overall pleased with the previous operation of my MacBook Pro, but the first time I have an issue, I get zero support from Apple's "customer service" team. Apple just lost a very loyal customer today. #cutandrunat1stproblem
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website
One week ago, I lost my phone and upon trying to use Apple ID on findmyiphone, I realized I no longer remembered the correct password. I called apple to reset my password and the customer service member had me restore my account - a process he told me would take close...
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1.0
Product
Apple Customer Care
I didn't like
  • Inefficiency
  • Misinformation given by employee
  • Lack of understanding of customer needs
#1096132
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I am heartbroken and don't think that I will buy anymore of Apple products after such complete incompetence and carelessness regarding my small Tech Issue. It is difficult for me to to comprehend how such a Technology Savy company can be so irresponsible and careless..
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Anonymous
Andy

Saying that apple is responsible for your data loss is like having your Honda broken onto and having your purse stolen and then calling Honda and saying they owe you a new pur...

Anonymous
Anonymous

Why don't you just copy them back off your backup? Simple.I don't know of any company who guaranty's your data. That's why we have all kinds of ways to backup data. Many of...

2.2
Product
Apple Customer Care
#1001268
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Then i went to apple store nearby where locating in Ginza area, Tokyo. Everything seemed fine, many people were walking sitting chatting and buying things. I was putting my new macbook on the table and looking to buy a USB-C Adaptor cable. And the story began. This...
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Product
Apple Customer Care
I liked
  • Product
I didn't like
  • Service
#999326
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Took it to the ATT store and was told the phone was defective and I would have to take it to the Apple store in Orlando, Florida. I drove the 50 miles one way, paid all the tolls. Got there and was told there was a 3 hour wait. Waited and when it was my turn for...
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applehater
applehater

This has nothing to do with Apple. OP should move review to AT&T and not Apple.

Product
Apple Customer Care
I didn't like
  • Treatment and they way other products were pushed at me
#972592
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Last Thursday or Friday someone *** inside Apple changed the rules and decided to insist users provide the Apple ID verification code. Immediately. In the past they asked a couple of times a day. Then starting the end of last week, every 10 seconds, then every 5...
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Anonymous
Anonymous

I feel your pain Apple has become very arrogant. They do what they want with no regards to the customer. I will neverEver buy another apple product. They used to care about...

applehater
applehater

Nooo... Apple did not cause your situation. Your husband had Two Step Verification setup on his Apple ID. You may want to read https://support.apple.com/en-ca/HT204974. Apple ...

2.4
Product
Apple Customer Care
I didn't like
  • New security policy
#938173
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6 Macs, 10 IPhones, 3 IPads, 4 IPods and now done with Apple products. There have been signs that Apple has grown to not care about their patrons... charging for support, very expensive extended warranties that cover very little, changing designs to cause obsolete...
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Anonymous
Anonymous

Plus. Ow they link everything through iCloud and if yo by chance have a phone where someone passed away. You cannot sell or use the phone because you do not know ther passwor...

applehater
applehater

Sorry technology moves on, I do not understand where your review of Apple products makes you upset because Apple moved away from obsolete technology...

2.3
Product
Apple Customer Care
I didn't like
  • Neglect of patrons and poor quality
#893502
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Apple Music Converter for Mac is great to help me Convert purchased iTunes music to MP3
Apple Music Converter for Mac is great to help me Convert purchased iTunes music to MP3
HELP! iTunes Music Store is a software-based online music service operated by Apple Inc. Songs purchased at the iTunes Store come in the AAC format, which is a slightly newer format designed to provide better quality sound from files that are an equal size to, or...
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5.0
Mongkok, Hong Kong
Product
Apple Customer Care
I liked
  • Great software
  • Great out
#888649
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