Product: Apple Customer Care Clear all filters (0 of 26 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
My wife has an iPhone 6 that she wound up dropping from waist height at which point the screen went black. She was unable to turn it back on and when she plugged it into a charger the screen showed an image of a depleted battery but no matter how long it was plugged in...
Read more
NervousSiameseFightingFish
NervousSiameseFightingFish

Failing to see how this is Apple’s fault. You broke the service contract which clearly states that using an non authorized Apple provider/parts would void your warranty.

Anonymous
Anonymous

Maybe you shouldnt have been cheap and got a third party to replace the battery.

1.0
Product
Apple Customer Care
I didn't like
  • No customer service
#1393507
Reply to reviews
Next to my current carrier, Apple has by far the worst customer service I have ever dealt with. I got an iphone from CredoMobile a month ago. It hasn't worked since. I've done all the things suggested to get it working, multiple times, and every time I contact Apple...
Read more
Anonymous
Dale McKinnon

I had 10 different apple "advisors" in the past 2 weeks as somehow my new iPad seems to have screwed my email. I have talked with my internet provider 5 different advisor, my ...

NegativeCoati
NegativeCoati

June 2nd and my issue is still not resolved. On my 6th senior adviser who, of course, promised a call today - which I came home early for - and didn't deliver.

1.0
Product
Apple Customer Care
#1246882
Reply to reviews
Show

Apple - Battery replacement a sham

Despite trying to get a battery replaced, following Apple’s directions and jumping thru multiple hoops - still no new battery. They make it difficult to do and provide very poor customer communication.
1.6
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
Product
Apple Customer Care
#1219543
Reply to reviews
Apple store visit [ one of many over the last 5 years] greeted, pointed in vague direction of 20 other blue or green shirts to wait in line, this in itself could be solved for far less cost, by a ticket machine , the person in question will then look at his pad and...
Read more
NervousSiameseFightingFish
NervousSiameseFightingFish

You sound like such an arrogant annoying human. Get over yourself.

Anonymous
Linda Anderson

100% agree!!!!!!!

1.4
Product
Apple Customer Care
I liked
  • First pro laptop
  • Second air
  • Overall design
I didn't like
  • Store decibel level
  • Store staff directors
  • Update results
#1209041
Reply to reviews
Show

Apple - Zero customer service

I went into Apple to purchase home pod. They are out of stock. My sales person did not even offer to order it for me and have it shipped. I drive two hours to get it. Such stuck up creeps
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Product
Apple Customer Care
#1204087
Reply to reviews
I went to the Apple Ginza store to make purchase. Since I knew exactly what I wanted I expected it to be a simple, quick transaction. First problem was finding a staff member to talk to. There were lots of staff, easily identified by red shirts, but they were all...
Read more
1.0
Chūō-Ku, Tōkyō-To
Product
Apple Customer Care
#1163232
Reply to reviews
I made an appointment and drove an hour to the Tigard, Oregon apple dealer. I waited for an hour even though I had an appointment. When I did finally see someone, they would not look at the phone and immediately said that Iphones cant be repaired. I said that I didnt...
Read more
1.0
Product
Apple Customer Care
#1139298
Reply to reviews
Someone used our credit card number to purchase 6 $100 and 1 $25 gift cards on line at Apple ITunes. I spent more than 1 hour (must of that time on hold!) trying to get this worked out. They admitted the card information did not match the account information but they...
Read more
Product
Apple Customer Care
I didn't like
  • Talked to me like i was a 2 year old
#1132007
Reply to reviews
on with apple support now....they want to trandsfer me to itunes support. I am like nooooo, supervisor please!! Apple support hung up on me after I was put on hold for a supervisor, the girl came back, saud it was a mistake that we reconnected and put me back on hold....
Read more
NervousSiameseFightingFish
NervousSiameseFightingFish

Single mom too and that is not an excuse. Your responsibility to cancel subscriptions, not their fault.

Product
Apple Customer Care
#1111391
Reply to reviews
One week ago, I lost my phone and upon trying to use Apple ID on findmyiphone, I realized I no longer remembered the correct password. I called apple to reset my password and the customer service member had me restore my account - a process he told me would take close...
Read more
1.0
Product
Apple Customer Care
I didn't like
  • Inefficiency
  • Incompetence
  • Misinformation given by employee
#1096132
Reply to reviews