Apple doesn't uphold their battery Replacement program
I am very unhappy with the iphone 5 repair program.Having problems with my refurbished iphone I found the battery replacement program website.
I entered my serial number and my phone was eligible for the program. I call Apple store and they said I would have to come into the store. After traveling 40 miles they then told me it was ineligible but they would see if they could get it under warranty. I called them back after 8 days.
They said I should just call Apple. I placed a call to apple support on 2/10/2017 at approx. 2:50pm. I spoke to Stephanie who informed me that it wasn't covered.
Then she told me it was eligible according to that website. Then she said it wasn't.
I spoke to senior manager Rachel who would not replace battery.Why did the website say my phone was eligible?
Review about: Apple Battery Replacement.
Reason of review: Not as described.