Not resolved
1 comment

Itunes support is the worst customer service I have ever encountered!! I thought centurylink was bad.

I forgot to cancel my itunes account and got a charge so I said I am a single mom and cannot afford this charge can you do a courtesy time put on hold and then it hung up, 2xs immediate hang ups... on with apple support now....they want to trandsfer me to itunes support. I am like nooooo, supervisor please!! Apple support hung up on me after I was put on hold for a supervisor, the girl came back, saud it was a mistake that we reconnected and put me back on hold.

She trannsfered me to itunes support. I am no dummy because I got a disconnect in the same time frame of listening to the music!! the toll free number offered on the bank statemt is just a recording and a hangup. you actually get a itunes rep, they hang up....

immediately or they put you on hold and you listen to music, then it disconnects.

this is horrible. Btw, i went in immediately and cancelled the subscription.

Product or Service Mentioned: Apple Customer Care.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Single mom too and that is not an excuse. Your responsibility to cancel subscriptions, not their fault.