1.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website
1 comment

This is with regards to the issues arising out of a new apple product.Firstly, buying a premium product already creates a hole in your pocket but on the top of it if it does not work fine then what to do about it i.e.

even after spending good 90k from your hard earned money you are not getting any customer satisfaction. These guys should specify on their products that it not meant for middle class as buying product is one thing and paying 25k to 30k per year to maintain it is another big cost. I got the Mac Book air as on 12/06/2015 and since then I have been facing issues either with software like updates, rebooting system where all the data got deleted. Now the system is not getting switched on.

Posted a complaint with Apple customer care case ID: 100104740141 wherein they also can not help. How many times do I have to go to the service centre and get it repaired with in a span of one and a half year. THIS IS NOT EXPECTED OUT OF AN APPLE PRODUCT.

I am in my last month of pregnancy and my husband is working , right now we have got so much to take care of and this expense and product has created a burden upon us.We need Mac Air product to be replaced because since the time we have bought this product we have been facing so many issues and twice already we have visited the care centre with some or the other problem.

Review about: Apple Laptop.

Reason of review: Bad quality.

Monetary Loss: $90000.

Preferred solution: Let the company propose a solution.

Had an Experience with Apple?

Write a review

Comments

Terms of Service
Post Comment
Cancel
applehater
#1267463

Three major hardware component failures within a year GOING on a fourth major hardware failure only would Apple replace the system.However if it is determined that YOU damaged the computer through accidental damage, that Apple would not replace the computer.

I know this because I used to listen to whinny people such as yourself and then I would MAYBE replace the computer if I felt like you were entitled to such. Have you tried calling Apple Customer Relations?

800-275-2273, give your case number and ask for CR; then maybe you can get what you are looking for.Do not talk to anymore technical advisors until you try to get it replaced (It's called a CRU- Customer Replacement Unit).

You May Also Like

Seriously fed up with Apple Apple "I get a thousand dollar Thunderbolt Display. I open the box, the unit has clearly been returned and purchased again. The wires are a mess. There's something missing. If I'm..." Read more Apple - No customer support for Ipod Apple "Today I turned on my Ipod which I had not used in months and found that I am back in the year 1969. At least that is what the..." Read more Apple - Repair Review from Corte Madera, California Apple "Terrible service corte Madera Patrick H. Claimed to be the manager in charge. 0 knowledge of customer service. I carried a desk top from Two parking lots away..." Read more Computeruniverse - Defective from the factory expencive laptop.Lenovo support does not replaced Computeruniverse "this email i was send it to "https://www.computeruniverse.net" that is the retail shop and to "Info-Lenovo-DE@medion.com" that is the lenovo support in germany . They answered this "Dear Mr.Athansios, Thank you for your..." Read more Whirlpool - Really upset can't believe product last only 2 years Whirlpool "2 days ago my cabrio washer machine stop working. Was washing some clothes the machine start making this weird loud noise and had some weird smell i notice today the..." Read more Usave Car And Truck Rental - Extra charges after devastation in Puerto Rico... Usave Car And Truck Rental "Hi. My name is Wanda Bonilla and I live in Florida since 2014, but all my family is in PR. Due to the devastating havoc caused to the island by..." Read more Desertcart - Over a month, missing delivery, No refund, No support Desertcart "Ordered a bunch of stuff, ONE ITEM WAS NOT SHIPPED out from their US consolidation center, rest were delivered in two separate deliveries. Support has only emailed stating that they..." Read more Frigidaire - Cheap & Easy  $2.97 Repair  for Outrageously Expensive Door Handle. Frigidaire " After checking on line for several hours, I found that the cheapest replacement would be $ 100.00 and as high as $179.00. This equated to 20 to 30% of..." Read more