Apple one to one
Had a $99.00 unused certificate and they dropped the program and won't refund or credit the money.I spoke to them and they were going to look into it by a supervisor waited 6 weeks and never heard a thing back.
So then I decided to take it to the Better Business Bureau. Better business bureau closed the complaint and sided with them that it could have been returned in 14 days. But there is no expiration on using this, so it seems like it is a certificate but is unusable do to their actions.
I wonder the amount of money from unused and not honored certificates they have kept.Very upsetting you would think they would have good customer relations.
This reviewer shared experience and wants this business to "even a credit for anything at their store would just be nice" as the author lost $99. The author is overall dissatisfied with Apple. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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