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Apple - Thieves

Hello, My phone doesn't work on 10 days ago due to the overheating and slope that occurred on my phone. I sent that phone to the KVK Bakırköy service. It was like a joke back to me after 10 days. They reported that my phone would be repaired for 3350 TL. Why do I have to pay a repair fee for a situation that is not caused by me? The phone is under warranty and you charge me for this problem. What is your purpose, what we deduct from people is the logic of profit? Do you represent the Apple brand like this? I shared the issue with the Apple side. I will also inform the global Apple side. It is a disgrace for KVK to charge almost a phone price for a phone that is under warranty. okansarisakal@hotmail.com
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ID
#1859382 Review #1859382 is a subjective opinion of poster.
Service
Apple Repair
Cons
  • Product
Preferred solution
Deliver product or service ordered

Apple and Powerbeats

3.0
Details
Just been to the Apple Store in Braehead Glasgow with my Powerbeats 2 headphones - purchased in June 2015 - the bud housing on the left side has broken off. Feedback from the Store is i broke it so my problem, not theirs. I know that the headphones suffered no shock or damage to cause the failure but i was effectively told i was a liar and it would cost £82 to repair. I have been involved with Apple for the last 35 years and this is a very disappointing stance from Apple and i would certainly not put my own personal integrity at risk to obtain a replacement pair of headphones. I feel extremely indignant on this matter and i will pursue the matter through MasterCard and also Apple.
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ID
#811572 Review #811572 is a subjective opinion of poster.
Location
Edinburgh, Scotland
Service
Apple Repair
Pros
  • Products
Reason of review
Warranty issue
Loss
$200
Preferred solution
Let the company propose a solution

Apple - Ipad Mini 2 Broken Glass

1.7
Details
I sent the Ipad Mini 2 for repair to apple because of broken glass. While making a ticket (it was still under warranty) they downloaded software to my ipad and it found problem with battery. I made notes in the ticket to give me an estimate for broken glass. They sent a box and I sent the ipad there - without any communication they sent the ipad back saying physical damage which was my complaint formt he beginning. After contacting support I was told it was my fault since I made the ticket the wrong way and the notes WERE not read by support. They quoted me $220 for cracked glass which is the price of the new ipad mini 2. They also would not repair the battery unless the glass was replaced. What a bunch of loosers. Last Apple product ever.
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1 comment
Anonymous
#1126884

Loser

Just an FYI

ID
#805285 Review #805285 is a subjective opinion of poster.
Location
Hamilton, Ontario
Service
Apple Repair
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$400
Preferred solution
Deliver product or service ordered

Apple Repair Review

1.5
Details
*** poor customer service, impossible to book 'genius' actually, thickie bar appointment. I went, just to be told they wouldn't look at my phone as I had the screen replaced. Had Apple charged a reasonable price for screen replacements and had I been able to book repair, I would have gladly used them. I've had enough of poor support and lock in, I'm going android.
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ID
#799255 Review #799255 is a subjective opinion of poster.
Location
Longford, England
Service
Apple Repair
Reason of review
Poor customer service

Apple does not honors a warranty with iPhone 6S Plus

I have a brand new iphone 6S Plus ordered from Sprint. It is dead after more than two weeks. I stop by Apple Store for a repair. The technician there told me they have to ship it to Service Center in CA for further diagnostic. After more than a week, Apple Store call me that they do not honor the warranty because there is a unauthorized modification in the iphone. They said either I pay $749 for a new phone or I get the bad phone back without repair. I never open the phone for messing with the components inside. The phone is almost new, I use it only a few weeks. The phone is dead on me after an overnight charge and now I feel shocked because it looks to me I am the guilty guy 100% for the dead phone. I request Apple Service Center give me a description on what part has been modified so I can bring the issue to Sprint. They said their internal policy do not allow to disclose what part has been modified. They say about unauthorized modification and they are not telling me what part has been modified. I bought it from Sprint so either Sprint modifies it or I do but neither party has anything to do with this. Sprint ships this phone to me in a new box, I open it and use for more than two weeks. No messing around with internal parts. I try to explain the Store Technical Supervisor Team to no avail. Do they think about someone in Service Center in Sacramento swap the part or a technician incompetence of servicing the latest iphone model and the most easy way out is to blame someone with modification and close the case.
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3 comments
Anonymous
#1107493

I am having them exact same issue. Apple store told me the same thing.

Phone is 3 months old battery died and wont turnback on. Apple said added circuitry via a modification.

Complete bs. Did they resilve your issue?

Anonymous
#1074681

I'm confused, did you or did you not take the issue up with someone at Sprint?

Adler
#1074707
@PissedConsumer1074681

Sprint says that it needs a details document from Apple on what component has been modified.

Apple says that its internal policy does not disclose any component modification to any external party.

I got stuck between the rocks.

I will update when I have more news from both Apple and Sprint.

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ID
#746053 Review #746053 is a subjective opinion of poster.
Location
San Jose, California
Service
Apple Repair
Reason of review
Warranty issue

Apple Store Service Not Business Friendly

One of 36 imacs I bought would not start up, so I went to the Apple store today. They are rather business un-friendly. I’d have to make an appointment they told me, or buy a special membership that would allow me to bypass the line. We have, what, several hundred macs under warranty and I’d have to make a service appointment and wait there every time one needed a repair? Things were better when Mactown was at the Greene in Beavercreek, Ohio before the Apple store opening forced Mactown to close. I was told it wouldn’t be fair for me to go ahead of people who were there before I was. Ok, I get that the Apple Store will refuse to make exceptions. But the part that gets me, is that “fairness” is thrown out the window if I’m willing to buy this special pass that allows me to skip the line! The Apple store is very egalitarian unless you will give them more money, then suddenly you become more equal than the little people who still have to wait in line! I just want to drop off my computer that is under warranty, you know? I don’t need or want to hang around there for 2 hours while they diagnose the issue. They were polite, but clear that they are set up for a consumer rather than business approach to service. I’m not a grandma that needs iMovie help and don’t have the time to wait for a mac “genius” to grace me with his presence to diagnose why my new computer won’t make a sound when it came out of the box. I just want it fixed. I have a phone – they can call me! If Apple has ever wondered why they have historically had a hard time getting a foothold in the business world, this is a great example. Apple does everything it can to close as many Apple Authorized Service Centers as possible (where I could just drop off my computer and have them call me with the diagnosis), and replace them with Apple Stores, which when it comes to providing service to business (larger mac customers), is a giant waste of my time.
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1 comment
Modean
#1028474

Apple is just a HUGE company with billions of dollars that makes them feel they can lie cheat and STEAL without repercussions.

ID
#686899 Review #686899 is a subjective opinion of poster.
Location
Dayton, Ohio
Service
Apple Repair
Reason of review
Damaged or defective
Apple - Repair Review from Corte Madera, California
Terrible service corte Madera Patrick H. Claimed to be the manager in charge. 0 knowledge of customer service. I carried a desk top from Two parking lots away to be told If I could not be seen I would have to take it home and come back carrying it again. I...
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1 comment
Anonymous
#995361

so, you took your computer into a busy store, without contacting them first to see if they could help you and then got mad when they couldn't? That's the equivalent of walking into a doctors office without an appointment and expecting to be seen as soon as you arrive.

ID
#649032 Review #649032 is a subjective opinion of poster.
Location
Corte Madera, California
Service
Apple Repair
Reason of review
Poor customer service

Apple - Dumm salesmen, and no repairs

1.0
Details
Last year i bought and macbook pro 13 inch retina, after some month use i noticed that i got short on my choice on RAM memory, so i looked up how to upgrade the memory only to find out that it is not upgradable because the memory is solved to the main board . i ask in apple store how it is possible to not inform buyers to choose the size of RAM in day of purchase right because there is no fix after. the answer : "its not our job to inform about product manufacturing " wrong !!! i think thats exactly why you stand there and get payed. But i got an even better solution, really apple ginues worthy. "you can sell your Macbook and use the money to buy a new one with bigger RAM, you just lose a couple of hundred Euros." amazing, speechless and ashamed of what apple became. Then , just yesterday, My Iphone 5S called down and screen broke. So i go to apple store for fix. And the final strike from Apple to lose a life long costumer. They open Phone to change screen and give me back Phone un repaired with explanation that it was touched /opend by someone and so apple will not longer repair it. ??????? what , yes it felt down, you{apple} opened it,. what kind of personal apple is hiring? i mean really, i am so disappointed and tired. i simple give up, fixed phone in other place, not apple, because there are things on phone i need, but apple is dead for me. anyway if you phone or email them is so useless like *** against the wind. my question is: what happened to apple, where did they start to not care about there customers, what kind of personal is working there?
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1 comment
Anonymous
#974945

interesting .. I usually ask for the loyalty department.

Explain there incompetence.

and then get my product or service (ifthey do not repair in store, I get a new one) they do not win with me. State that you are reping there *** to your friends and family and you will stop if they do not help you.

ID
#608850 Review #608850 is a subjective opinion of poster.
Location
Barcelona, Catalonia
Service
Apple Repair
Pros
  • Apple in the early days
Cons
  • Lack of customer support
Reason of review
Poor customer service
Loss
$400
Preferred solution
Let the company propose a solution

Apple - I Pad Screen

Brought my apple I-pad air 64GB to the apple store seeking service for an erratic screen. My grandson had cracked this screen 6 months previously. I brought it to a non apple repair store to have the screen replaced. Which was completed w/o incident. Recently it started acting erratic and my wife suggested I take it to the apple store. Had of course to make an appointment drove across town and was greeted in the usual flippant attitude and was told it would be a few minutes before they were ready to look at my problem. I was brought up to a desk where a superficial young man greeted me and inquired about my problem. He took one quick look at it and said it was a screen problem. I told him the history to which he abruptly pushed the I -Pad back at me and said he couldn't even send it in since it was just out of warranty and had previously been serviced at a non apple establishment. So I asked him my options at this point and was informed all he could do would be to sell me a new one. His self righteous demeanor was now very irritating! I'm thinking what are you friggin high? You honestly think I want to purchase anything more from your self serving money hungray greedy SOB. Your *** on my leg and telling me it's raining! Never again! Drove 40 miles one way to be treated like this??? Apple service is non existent! Steve Jobs would be embarrassed. Can you say Microsoft.........
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2 comments
Marland
#1164083

I gave him Flippant attitude alright lol

Anonymous
#943799

You should know that when you take an Apple device to service with a non-Apple service provider it automatically voids your warranty and Apple has every right to refuse your device. I suggest taking it to whoever changed the screen as the issue might be their fault.

I think you're exaggerating your interaction with the guy at the store."Flippant" attitude? The one with the flippant attitude was you in case you didn't know what flippant meant. And do you know what "self-righteous" means?

The guy was being completely honest with you. It's not his fault that you voided your warranty.

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ID
#591231 Review #591231 is a subjective opinion of poster.
Location
Comstock Park, Michigan
Service
Apple Repair
Cons
  • Customer service
Reason of review
Poor customer service

Apple Reviews

  1. 85 reviews
  2. 71 reviews
  3. 26 reviews
  4. 18 reviews
  5. 9 reviews
Apple reviews

APPLE IPHONE 5C repair policies

I had purchased a 5C from an authorised store on November 16 2013. On 13th November 2014 my screen shattered resulting from mobile falling on the ground. When I went to Apple care service centre, they communicated that the shattering is not covered under service warranty. I offerred to pay for the replacement of screen. However they communciated that apple has no policy of repair of screen or replacement of shattered screen. I was asked to pay Rs.19000/- to get a new piece. thIS WAS shocking. A screen replacement which would have cost only 7-8 K in other companies products at the maximum , would however in apple result in a loss of 19 K for me. When I checked that their web site offers repair warranty of screen , I was told that this is only offerred in USA and not in India. Beware of these policies. APPLE takes an Indian customer for a ride. I hope Competition commission looks into thei trade practices and inquires about APPLE's policies.
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ID
#558629 Review #558629 is a subjective opinion of poster.
Location
Indore, Madhya Pradesh
Service
Apple Repair
Cons
  • Apple
Reason of review
Poor customer service
Loss
$19000
Preferred solution
Let the company propose a solution

Apple Customer Service is the worst

1.0
Details
I called Apple Kahala Mall to get an update on my repair. They were supposed to give me a quote on the repair. I was immediately transferred to a call center and then transferred several times for over 45 minutes. I tried several more times to call and the same thing happened. I hung up after about 15 minutes on the following calls because I knew no one would answer. I tried going to the website and after going through a merry-go-round of choices, finally was able to arrange for a call the following day. I've been a loyal customer for years but have decided to take a different approach if I purchase any future apple products. I won't waste the money on apple care and I'll assume that the product will break after 3-4 years and dispose of it rather than fix it. The usual scenario when an apple product breaks is that the repair costs as much as a new one.
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ID
#550839 Review #550839 is a subjective opinion of poster.
Location
Honolulu, Hawaii
Service
Apple Repair
Cons
  • Service
Reason of review
Poor customer service
Loss
$1500
Preferred solution
When the time to hold a call is greater than 5 minutes, have the customer input a contact number and the rep can call when free. Have the salespeople at the apple stores pick up the phone if they are free.

Apple still owe me £275

3.0
Details
My partner broke my iPad. He sent it off to be fixed, we paid for it to be fixed and for it to be delivered back to his home address. However two months later it still had not arrived. He called apple and they said they did not have it they didn't know where it was. They offered to refund him £275 for the error. We were happy to accept that. They said they had to send a letter out so he could provide bank details to send it back to. However this letter did not come. He called up several times to check they had the right address yet still nothing. He asked them to email it to him they did not. Over a year later... Nothing.
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ID
#549715 Review #549715 is a subjective opinion of poster.
Service
Apple Repair
Reason of review
Problems with payment
Loss
$275
Preferred solution
Full refund

Apple - Touch Id problem , Warranty rejected

1.0
Details
I am using iphone 5s 32GB. My touch id sensor was not working, At first i thought it was some bug/software problem (a small issue), so i left this issue and continued using it. Few days before I gave it to service centre and next day i called them to check, they said i already opened the mobile and thats the reason my touch id is not working and also they said home button too now not working. They asked me to pay Rs 23000 to replace it with new one. But i never opened my phone or gave to anyone for sure. My mobile is there in warranty. When i gave to service my home button was in working condition. Now they explain that 'touch id and home button are in same area and touch id you already had problem, home button wire was just touching the tip of home button that's why you were able to use it and now you can't'. They refused to replace my mobile. I am really worried of their service. I thought apple a genuine standard company, but no, i am very upset.. I spoke to customer care for hours and hours and also went directly to service centre and tried explaining everything. They have declined the warranty saying my Iphone got opened by 3rd party services. Actually, i haven't given my Iphone to any of 3rd party for service because i still holding warranty with Apple. I hope no one go for 3rd party when they have warranty. They only argue that they have proof that i opened the mobile, they are lying. Service centre people are the first to open my mobile. I dont know how to prove. Its been more than ten days,spoke many times to them. No hope, With no choice now i have to pay them :(
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ID
#530146 Review #530146 is a subjective opinion of poster.
Location
Chennai, Tamil Nadu
Service
Apple Repair
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered

Apple - Lates iTunes for PC Windows 7 - GARBAGE Software

Apple updates insisted on changing my well working iTunes setup. WELL... After the Update - NOTHING WORKS ANY LONGER. I tried to repair - NO GOOD. Uninstalled iTunes Tried to Reinstall iTunes NOTHING WORKS - will NOT Install correctly Can the programmers at Apple NOT FIGURE OUT how to build working Software??? I thought Apple employed "geniuses" Look more like Apple employs clowns for programmers. I waste more time *** around with non-working software from Apple than any other software developer. SHAME ON YOU GUYS !!! Even Microsoft (remember the Evil empire???) can make working Software apps - why can't Apple ???
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4 comments
Anonymous
#826842

APPLE IS A CULT!!! APPLE IS A SCAM!!! YOU'RE WASTING YOUR MONEY!!!

Anonymous
#821903

Most Apple updates are a *** shoot. I recently did an Apple update on my iPhone and it crashed.....hard.

I tried to reboot, no good. Tried to re-install via iTunes and my phone was listed as not registered anymore. I rebooted my phone again and finally had to reset it back to factory spec's to get it working again. Since I have an iCloud account I was able to retrieve most of my phones information but lost my photo's.

Oh well on that. Still my iphone will not link to iTunes correctly anymore and of course my phone is too old now to be under any warranty or support.

No more updates for me....thank you. I use my phone for business and cannot be sitting here with a dead phone because of some cheese ball update's.

Anonymous
#795162

Have you ever thought about dumping that piece of junk (Windows driven PC) and get an Apple?

Yes, Apple produces some software of theirs (iTunes, Bonjour, iCloud) for Windows based PC's, but mainly, they drive their perfection toward their products.

I once owned an HP laptop with Windows Vista; I always had problems with iTunes, not to mention other problems related to Windows. I made a decision to never waste my time on any Windows driven products again; I switched solely to Apple.

That was about 5 years ago.

My family uses a MacBook Pro, MacBook Air, 4 iPads, iPod and 3 Apple TV's. All this time, I have never had an issue with any of the products or software.

Do your homework and research.

It's not Apples fault that iTunes isn't working with your Windows PC. Switch to Apple, and you will have second thoughts.

Anonymous
#782466

how bout instead of whining on here you complain TO APPLE. you must not be in the IT field I am not either but I at least know some basics just because APPLE makes the product doesn't mean they can guarantee it'll work 100% on every machine.

don't forget it needs to be capable of running on 100's of different types if not 1.000' of types of computers not just win7. even with win 7 you have many different types. 32/64 bit variations and home/office(or is it pro I forget) but you see my point? each one is slightly different most of the code will probably be the same but the differences in how they're processed by the kernel is the key.

you could have 2 identical spec'd machines but one's 32 bit home and other is 64bit pro(office) and they operate differently. it's been this way with windows for a long time i'm afraid. so again why not take your complaint to APPLE and also MS while you're at it. maybe they can help you track down why it's not installing properly now.

maybe something got FUBAR'D during the upgrade /uninstall you tried.

I've never had an issue contacting MS myself even when I lost my cd key to win7 which I purchased they were able to look up my info, verify my indentity and reissue a cd key for nothing. so while they have been the "evil empire" as you like to say its not true for everyone.

though I will agree when it comes to windows ME that was probably the biggest POS OS from them even more so than Vista.

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ID
#474475 Review #474475 is a subjective opinion of poster.
Location
Dennis Port, Massachusetts
Service
Apple Repair
Loss
$100

Why I'm selling $15000 worth of Apple products

To whom it may concern, I am writing you to inform you about my recent experience with Apple. Let me start by saying I am a big fan of Apple. I and my family own multiple of Apple products; five iPhones, two iPads, four iPods, two MacBooks and various of accessories. I am about to buy another MacBook Pro for my business. My troubles started when my iPhone started to overheat. Disappointed I ran to the Apple Store and they were more than happy to exchange the phone for me for a new one. I was so pleased.. for a while. I am a multiple business owner and a freelance photographer and my job involves a lot of travel. Mostly I am between London and Los Angeles. While in LA my iPhone decided to multifunction; the power button just stopped working. So once again I ran to the closest Apple store. They were going to change the iPhone once more, but they couldn't put my phone through the system, because my phone was purchased in Europe therefore it should be serviced there. I was recommended by an Apple employee to contact Apple Care as they might be able to make an exception. The store manager was not available to talk at the time. I was firstly promised that the phone will be fixed and the exception will be made, but two hours after I was told that actually there was absolutely nothing that can be done so disappointed I left home. My phone is a much needed tool for my business so a broken one was not an option. Then suddenly I've realized - my warranty is about to expire! So I quickly phoned Apple Care and asked if there was something that could be done! I was put through to a manager whom recommended me to phone Apple Care UK as they might be able to do something. After a couple of hours I've received a call from a manager who said that they might have a solution for me; send the phone back to the UK and then have somebody to take the phone in to the Apple store and then send the phone back. It all sounded great until I found that that the delivery might cost me up to $900 return. The manager's manager assured me that this is the best they can do, unless I would phone Apple Care US again (fyi both UK and US Apple Care employees work in the same building) and asked them to make an exception as they have the power to do so. So a week later I've managed to speak to an executive relations supervisor who came up with a very delicate solution; they will fix the phone for me whenever I will be back in Europe regardless of the warranty date and made sure they will take care of me by giving any accessory I wanted. 5 stars for customer service! I was so pleased with the decision! After numerous of calls, Apple finally came up with something! I was still shocked how difficult it was to reach this point so I thought it would be a good idea for Tim Cook to know of this. So I wrote a short email with my feedback to Tim hoping that he would make sure that this error wouldn't happen again. The next day my phone rings. Somebody was contacting me on behalf of Tim Cook! I couldn't believe it! My excitement was short lived. I was rudely told that my issue was resolved and at that time Apple done everything they could. I am going back to London in three weeks. I have decided to let Apple know that I am coming back so when I do arrive my phone will be changed. The executive relations team phoned me a day after and said that actually there's some really good news; I can service my phone in the US as their polices have changed. I am not to sure if I was pleased to hear that. At this time I was so annoyed with my iPhone. It has caused so much trouble! I have agreed to service it in the US. I kindly asked to pass the case onto somebody who could give me feedback of why I had to go through this long process and why did nobody contacted me to inform me about their new policies. A week later the executive relations team contacted me again saying that they have spoke to somebody and unfortunately Apple hasn't changed their opinion. I was informed that the person that they spoke to is irrelevant and they do not understand why I had to contact so many people. All of my feedback was ignored. It was made clear to me that they have no interest in what happened nor they have any interest to investigate this matter. I am of course keeping my iPhone.. until my contract is finished. I am confident that a rival company will make a better smart phone in near future, I am more than sure I will be able to buy a laptop to suit my needs. As of now my family and I will be selling our Apple products. Shortly after this email I've received a call from the same Apple representative asking me whether I have any further questions regarding the case and as I didn't have any I was wished a good day, completely ignoring my whole email!
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ID
#457495 Review #457495 is a subjective opinion of poster.
Service
Apple Repair
Loss
$15000