Seller: Apple Product: Apple Repair Clear all filters (0 of 22 reviews match)
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Apple and Powerbeats

3.2
Details
Just been to the Apple Store in Braehead Glasgow with my Powerbeats 2 headphones - purchased in June 2015 - the bud housing on the left side has broken off. Feedback from the Store is i broke it so my problem, not theirs. I know that the headphones suffered no shock or damage to cause the failure but i was effectively told i was a liar and it would cost £82 to repair. I have been involved with Apple for the last 35 years and this is a very disappointing stance from Apple and i would certainly not put my own personal integrity at risk to obtain a replacement pair of headphones. I feel extremely indignant on this matter and i will pursue the matter through MasterCard and also Apple.
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Review
#811572 Review #811572 is a subjective opinion of poster.
Service
Apple Repair
Pros
  • Products
Reason of review
Warranty issue
Loss
$200
Preferred solution
Let the company propose a solution
Tags
  • Powerbeats 2

Apple in Hamilton, Ontario - Ipad Mini 2 Broken Glass

1.7
Details
I sent the Ipad Mini 2 for repair to apple because of broken glass. While making a ticket (it was still under warranty) they downloaded software to my ipad and it found problem with battery. I made notes in the ticket to give me an estimate for broken glass. They sent a box and I sent the ipad there - without any communication they sent the ipad back saying physical damage which was my complaint formt he beginning. After contacting support I was told it was my fault since I made the ticket the wrong way and the notes WERE not read by support. They quoted me $220 for cracked glass which is the price of the new ipad mini 2. They also would not repair the battery unless the glass was replaced. What a bunch of loosers. Last Apple product ever.
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1 comment
Anonymous
#1126884

Loser

Just an FYI

Review
#805285 Review #805285 is a subjective opinion of poster.
Service
Apple Repair
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$400
Preferred solution
Deliver product or service ordered

Apple Repair Review

1.4
Details
*** poor customer service, impossible to book 'genius' actually, thickie bar appointment. I went, just to be told they wouldn't look at my phone as I had the screen replaced. Had Apple charged a reasonable price for screen replacements and had I been able to book repair, I would have gladly used them. I've had enough of poor support and lock in, I'm going android.
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Review
#799255 Review #799255 is a subjective opinion of poster.
Service
Apple Repair
Reason of review
Poor customer service

Apple does not honors a warranty with iPhone 6S Plus

I have a brand new iphone 6S Plus ordered from Sprint. It is dead after more than two weeks. I stop by Apple Store for a repair. The technician there told me they have to ship it to Service Center in CA for further diagnostic. After more than a week, Apple Store call me that they do not honor the warranty because there is a unauthorized modification in the iphone. They said either I pay $749 for a new phone or I get the bad phone back without repair. I never open the phone for messing with the components inside. The phone is almost new, I use it only a few weeks. The phone is dead on me after an overnight charge and now I feel shocked because it looks to me I am the guilty guy 100% for the dead phone. I request Apple Service Center give me a description on what part has been modified so I can bring the issue to Sprint. They said their internal policy do not allow to disclose what part has been modified. They say about unauthorized modification and they are not telling me what part has been modified. I bought it from Sprint so either Sprint modifies it or I do but neither party has anything to do with this. Sprint ships this phone to me in a new box, I open it and use for more than two weeks. No messing around with internal parts. I try to explain the Store Technical Supervisor Team to no avail. Do they think about someone in Service Center in Sacramento swap the part or a technician incompetence of servicing the latest iphone model and the most easy way out is to blame someone with modification and close the case.
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3 comments
Anonymous
#1107493

I am having them exact same issue. Apple store told me the same thing.

Phone is 3 months old battery died and wont turnback on. Apple said added circuitry via a modification.

Complete bs. Did they resilve your issue?

Anonymous
#1074681

I'm confused, did you or did you not take the issue up with someone at Sprint?

ridesharing
#1074707
@Anonymous

Sprint says that it needs a details document from Apple on what component has been modified.

Apple says that its internal policy does not disclose any component modification to any external party.

I got stuck between the rocks.

I will update when I have more news from both Apple and Sprint.

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Review
#746053 Review #746053 is a subjective opinion of poster.
Service
Apple Repair
Reason of review
Warranty issue
Tags
  • Apple store customer service sucks

Apple Store Service Not Business Friendly

One of 36 imacs I bought would not start up, so I went to the Apple store today. They are rather business un-friendly. I’d have to make an appointment they told me, or buy a special membership that would allow me to bypass the line. We have, what, several hundred macs under warranty and I’d have to make a service appointment and wait there every time one needed a repair? Things were better when Mactown was at the Greene in Beavercreek, Ohio before the Apple store opening forced Mactown to close. I was told it wouldn’t be fair for me to go ahead of people who were there before I was. Ok, I get that the Apple Store will refuse to make exceptions. But the part that gets me, is that “fairness” is thrown out the window if I’m willing to buy this special pass that allows me to skip the line! The Apple store is very egalitarian unless you will give them more money, then suddenly you become more equal than the little people who still have to wait in line! I just want to drop off my computer that is under warranty, you know? I don’t need or want to hang around there for 2 hours while they diagnose the issue. They were polite, but clear that they are set up for a consumer rather than business approach to service. I’m not a grandma that needs iMovie help and don’t have the time to wait for a mac “genius” to grace me with his presence to diagnose why my new computer won’t make a sound when it came out of the box. I just want it fixed. I have a phone – they can call me! If Apple has ever wondered why they have historically had a hard time getting a foothold in the business world, this is a great example. Apple does everything it can to close as many Apple Authorized Service Centers as possible (where I could just drop off my computer and have them call me with the diagnosis), and replace them with Apple Stores, which when it comes to providing service to business (larger mac customers), is a giant waste of my time.
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1 comment
HashTag
#1028474

Apple is just a HUGE company with billions of dollars that makes them feel they can lie cheat and STEAL without repercussions.

Review
#686899 Review #686899 is a subjective opinion of poster.
Service
Apple Repair
Reason of review
Damaged or defective
Apple - Repair Review from Corte Madera, California
Terrible service corte Madera Patrick H. Claimed to be the manager in charge. 0 knowledge of customer service. I carried a desk top from Two parking lots away to be told If I could not be seen I would have to take it home and come back carrying it again. I...
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1 comment
Anonymous
#995361

so, you took your computer into a busy store, without contacting them first to see if they could help you and then got mad when they couldn't? That's the equivalent of walking into a doctors office without an appointment and expecting to be seen as soon as you arrive.

Review
#649032 Review #649032 is a subjective opinion of poster.
Service
Apple Repair
Reason of review
Poor customer service

Apple in Barcelona, Catalonia - Dumm salesmen, and no repairs

1.0
Details
Last year i bought and macbook pro 13 inch retina, after some month use i noticed that i got short on my choice on RAM memory, so i looked up how to upgrade the memory only to find out that it is not upgradable because the memory is solved to the main board . i ask in apple store how it is possible to not inform buyers to choose the size of RAM in day of purchase right because there is no fix after. the answer : "its not our job to inform about product manufacturing " wrong !!! i think thats exactly why you stand there and get payed. But i got an even better solution, really apple ginues worthy. "you can sell your Macbook and use the money to buy a new one with bigger RAM, you just lose a couple of hundred Euros." amazing, speechless and ashamed of what apple became. Then , just yesterday, My Iphone 5S called down and screen broke. So i go to apple store for fix. And the final strike from Apple to lose a life long costumer. They open Phone to change screen and give me back Phone un repaired with explanation that it was touched /opend by someone and so apple will not longer repair it. ??????? what , yes it felt down, you{apple} opened it,. what kind of personal apple is hiring? i mean really, i am so disappointed and tired. i simple give up, fixed phone in other place, not apple, because there are things on phone i need, but apple is dead for me. anyway if you phone or email them is so useless like *** against the wind. my question is: what happened to apple, where did they start to not care about there customers, what kind of personal is working there?
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1 comment
Anonymous
#974945

interesting .. I usually ask for the loyalty department.

Explain there incompetence.

and then get my product or service (ifthey do not repair in store, I get a new one) they do not win with me. State that you are reping there *** to your friends and family and you will stop if they do not help you.

Review
#608850 Review #608850 is a subjective opinion of poster.
Service
Apple Repair
Pros
  • Apple in the early days
Cons
  • Lack of customer support
Reason of review
Poor customer service
Loss
$400
Preferred solution
Let the company propose a solution

Apple in Comstock Park, Michigan - I Pad Screen

Brought my apple I-pad air 64GB to the apple store seeking service for an erratic screen. My grandson had cracked this screen 6 months previously. I brought it to a non apple repair store to have the screen replaced. Which was completed w/o incident. Recently it started acting erratic and my wife suggested I take it to the apple store. Had of course to make an appointment drove across town and was greeted in the usual flippant attitude and was told it would be a few minutes before they were ready to look at my problem. I was brought up to a desk where a superficial young man greeted me and inquired about my problem. He took one quick look at it and said it was a screen problem. I told him the history to which he abruptly pushed the I -Pad back at me and said he couldn't even send it in since it was just out of warranty and had previously been serviced at a non apple establishment. So I asked him my options at this point and was informed all he could do would be to sell me a new one. His self righteous demeanor was now very irritating! I'm thinking what are you friggin high? You honestly think I want to purchase anything more from your self serving money hungray greedy SOB. Your *** on my leg and telling me it's raining! Never again! Drove 40 miles one way to be treated like this??? Apple service is non existent! Steve Jobs would be embarrassed. Can you say Microsoft.........
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2 comments
applehater
#1164083

I gave him Flippant attitude alright lol

Anonymous
#943799

You should know that when you take an Apple device to service with a non-Apple service provider it automatically voids your warranty and Apple has every right to refuse your device. I suggest taking it to whoever changed the screen as the issue might be their fault.

I think you're exaggerating your interaction with the guy at the store."Flippant" attitude? The one with the flippant attitude was you in case you didn't know what flippant meant. And do you know what "self-righteous" means?

The guy was being completely honest with you. It's not his fault that you voided your warranty.

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Review
#591231 Review #591231 is a subjective opinion of poster.
Service
Apple Repair
Cons
  • Customer service
Reason of review
Poor customer service

APPLE IPHONE 5C repair policies

I had purchased a 5C from an authorised store on November 16 2013. On 13th November 2014 my screen shattered resulting from mobile falling on the ground. When I went to Apple care service centre, they communicated that the shattering is not covered under service warranty. I offerred to pay for the replacement of screen. However they communciated that apple has no policy of repair of screen or replacement of shattered screen. I was asked to pay Rs.19000/- to get a new piece. thIS WAS shocking. A screen replacement which would have cost only 7-8 K in other companies products at the maximum , would however in apple result in a loss of 19 K for me. When I checked that their web site offers repair warranty of screen , I was told that this is only offerred in USA and not in India. Beware of these policies. APPLE takes an Indian customer for a ride. I hope Competition commission looks into thei trade practices and inquires about APPLE's policies.
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Review
#558629 Review #558629 is a subjective opinion of poster.
Service
Apple Repair
Cons
  • Apple
Reason of review
Poor customer service
Loss
$19000
Preferred solution
Let the company propose a solution

Contact Apple Customer Service

Mailing Address:
Apple Inc.
1 Infinite Loop
Cupertino, California 95014
United States
Phone:
(800) 676-2775
All Apple Contacts

Apple Customer Service is the worst

1.0
Details
I called Apple Kahala Mall to get an update on my repair. They were supposed to give me a quote on the repair. I was immediately transferred to a call center and then transferred several times for over 45 minutes. I tried several more times to call and the same thing happened. I hung up after about 15 minutes on the following calls because I knew no one would answer. I tried going to the website and after going through a merry-go-round of choices, finally was able to arrange for a call the following day. I've been a loyal customer for years but have decided to take a different approach if I purchase any future apple products. I won't waste the money on apple care and I'll assume that the product will break after 3-4 years and dispose of it rather than fix it. The usual scenario when an apple product breaks is that the repair costs as much as a new one.
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Review
#550839 Review #550839 is a subjective opinion of poster.
Service
Apple Repair
Cons
  • Service
Reason of review
Poor customer service
Loss
$1500
Preferred solution
When the time to hold a call is greater than 5 minutes, have the customer input a contact number and the rep can call when free. Have the salespeople at the apple stores pick up the phone if they are free.