Product: Apple Repair Rating: 1 Star Clear all filters (4 of 22 reviews match)
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Apple Repair Review

1.4
Details
*** poor customer service, impossible to book 'genius' actually, thickie bar appointment. I went, just to be told they wouldn't look at my phone as I had the screen replaced. Had Apple charged a reasonable price for screen replacements and had I been able to book repair, I would have gladly used them. I've had enough of poor support and lock in, I'm going android.
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Review
#799255 Review #799255 is a subjective opinion of poster.
Service
Apple Repair
Reason of review
Poor customer service

Apple in Barcelona, Catalonia - Dumm salesmen, and no repairs

1.0
Details
Last year i bought and macbook pro 13 inch retina, after some month use i noticed that i got short on my choice on RAM memory, so i looked up how to upgrade the memory only to find out that it is not upgradable because the memory is solved to the main board . i ask in apple store how it is possible to not inform buyers to choose the size of RAM in day of purchase right because there is no fix after. the answer : "its not our job to inform about product manufacturing " wrong !!! i think thats exactly why you stand there and get payed. But i got an even better solution, really apple ginues worthy. "you can sell your Macbook and use the money to buy a new one with bigger RAM, you just lose a couple of hundred Euros." amazing, speechless and ashamed of what apple became. Then , just yesterday, My Iphone 5S called down and screen broke. So i go to apple store for fix. And the final strike from Apple to lose a life long costumer. They open Phone to change screen and give me back Phone un repaired with explanation that it was touched /opend by someone and so apple will not longer repair it. ??????? what , yes it felt down, you{apple} opened it,. what kind of personal apple is hiring? i mean really, i am so disappointed and tired. i simple give up, fixed phone in other place, not apple, because there are things on phone i need, but apple is dead for me. anyway if you phone or email them is so useless like *** against the wind. my question is: what happened to apple, where did they start to not care about there customers, what kind of personal is working there?
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1 comment
Anonymous
#974945

interesting .. I usually ask for the loyalty department.

Explain there incompetence.

and then get my product or service (ifthey do not repair in store, I get a new one) they do not win with me. State that you are reping there *** to your friends and family and you will stop if they do not help you.

Review
#608850 Review #608850 is a subjective opinion of poster.
Service
Apple Repair
Pros
  • Apple in the early days
Cons
  • Lack of customer support
Reason of review
Poor customer service
Loss
$400
Preferred solution
Let the company propose a solution

Apple Customer Service is the worst

1.0
Details
I called Apple Kahala Mall to get an update on my repair. They were supposed to give me a quote on the repair. I was immediately transferred to a call center and then transferred several times for over 45 minutes. I tried several more times to call and the same thing happened. I hung up after about 15 minutes on the following calls because I knew no one would answer. I tried going to the website and after going through a merry-go-round of choices, finally was able to arrange for a call the following day. I've been a loyal customer for years but have decided to take a different approach if I purchase any future apple products. I won't waste the money on apple care and I'll assume that the product will break after 3-4 years and dispose of it rather than fix it. The usual scenario when an apple product breaks is that the repair costs as much as a new one.
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Review
#550839 Review #550839 is a subjective opinion of poster.
Service
Apple Repair
Cons
  • Service
Reason of review
Poor customer service
Loss
$1500
Preferred solution
When the time to hold a call is greater than 5 minutes, have the customer input a contact number and the rep can call when free. Have the salespeople at the apple stores pick up the phone if they are free.

Apple in Chennai, Tamil Nadu - Touch Id problem , Warranty rejected

1.0
Details
I am using iphone 5s 32GB. My touch id sensor was not working, At first i thought it was some bug/software problem (a small issue), so i left this issue and continued using it. Few days before I gave it to service centre and next day i called them to check, they said i already opened the mobile and thats the reason my touch id is not working and also they said home button too now not working. They asked me to pay Rs 23000 to replace it with new one. But i never opened my phone or gave to anyone for sure. My mobile is there in warranty. When i gave to service my home button was in working condition. Now they explain that 'touch id and home button are in same area and touch id you already had problem, home button wire was just touching the tip of home button that's why you were able to use it and now you can't'. They refused to replace my mobile. I am really worried of their service. I thought apple a genuine standard company, but no, i am very upset.. I spoke to customer care for hours and hours and also went directly to service centre and tried explaining everything. They have declined the warranty saying my Iphone got opened by 3rd party services. Actually, i haven't given my Iphone to any of 3rd party for service because i still holding warranty with Apple. I hope no one go for 3rd party when they have warranty. They only argue that they have proof that i opened the mobile, they are lying. Service centre people are the first to open my mobile. I dont know how to prove. Its been more than ten days,spoke many times to them. No hope, With no choice now i have to pay them :(
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Review
#530146 Review #530146 is a subjective opinion of poster.
Service
Apple Repair
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered
Tags
  • Touch ID

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