Apple Repair Reviews and Complaints
(2 of 22 reviews match)
Apple and Powerbeats
Just been to the Apple Store in Braehead Glasgow with my Powerbeats 2 headphones - purchased in June 2015 - the bud housing on the left side has broken off. Feedback from the Store is i broke it so my problem, not theirs. I know that the headphones suffered no shock or damage to cause the failure but i was effectively told i was a liar and it would cost £82 to repair. I have been involved with Apple for the last 35 years and this is a very disappointing stance from Apple and i would certainly not put my own personal integrity at risk to obtain a replacement pair of headphones. I feel extremely indignant on this matter and i will pursue the matter through MasterCard and also Apple.
Reason of review
Let the company propose a solution
Apple still owe me £275
My partner broke my iPad. He sent it off to be fixed, we paid for it to be fixed and for it to be delivered back to his home address. However two months later it still had not arrived. He called apple and they said they did not have it they didn't know where it was. They offered to refund him £275 for the error. We were happy to accept that. They said they had to send a letter out so he could provide bank details to send it back to. However this letter did not come. He called up several times to check they had the right address yet still nothing. He asked them to email it to him they did not. Over a year later... Nothing.
Reason of review
Problems with payment
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