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Apple still owe me £275

3.0
Details
My partner broke my iPad. He sent it off to be fixed, we paid for it to be fixed and for it to be delivered back to his home address. However two months later it still had not arrived. He called apple and they said they did not have it they didn't know where it was. They offered to refund him £275 for the error. We were happy to accept that. They said they had to send a letter out so he could provide bank details to send it back to. However this letter did not come. He called up several times to check they had the right address yet still nothing. He asked them to email it to him they did not. Over a year later... Nothing.
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Review
#549715 Review #549715 is a subjective opinion of poster.
Service
Apple Repair
Reason of review
Problems with payment
Loss
$275
Preferred solution
Full refund

Apple in Chennai, Tamil Nadu - Touch Id problem , Warranty rejected

1.0
Details
I am using iphone 5s 32GB. My touch id sensor was not working, At first i thought it was some bug/software problem (a small issue), so i left this issue and continued using it. Few days before I gave it to service centre and next day i called them to check, they said i already opened the mobile and thats the reason my touch id is not working and also they said home button too now not working. They asked me to pay Rs 23000 to replace it with new one. But i never opened my phone or gave to anyone for sure. My mobile is there in warranty. When i gave to service my home button was in working condition. Now they explain that 'touch id and home button are in same area and touch id you already had problem, home button wire was just touching the tip of home button that's why you were able to use it and now you can't'. They refused to replace my mobile. I am really worried of their service. I thought apple a genuine standard company, but no, i am very upset.. I spoke to customer care for hours and hours and also went directly to service centre and tried explaining everything. They have declined the warranty saying my Iphone got opened by 3rd party services. Actually, i haven't given my Iphone to any of 3rd party for service because i still holding warranty with Apple. I hope no one go for 3rd party when they have warranty. They only argue that they have proof that i opened the mobile, they are lying. Service centre people are the first to open my mobile. I dont know how to prove. Its been more than ten days,spoke many times to them. No hope, With no choice now i have to pay them :(
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Review
#530146 Review #530146 is a subjective opinion of poster.
Service
Apple Repair
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered
Tags
  • Touch ID

Apple in Dennis Port, Massachusetts - Lates iTunes for PC Windows 7 - GARBAGE Software

Apple updates insisted on changing my well working iTunes setup. WELL... After the Update - NOTHING WORKS ANY LONGER. I tried to repair - NO GOOD. Uninstalled iTunes Tried to Reinstall iTunes NOTHING WORKS - will NOT Install correctly Can the programmers at Apple NOT FIGURE OUT how to build working Software??? I thought Apple employed "geniuses" Look more like Apple employs clowns for programmers. I waste more time *** around with non-working software from Apple than any other software developer. SHAME ON YOU GUYS !!! Even Microsoft (remember the Evil empire???) can make working Software apps - why can't Apple ???
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4 comments
Anonymous
#826842

APPLE IS A CULT!!! APPLE IS A SCAM!!! YOU'RE WASTING YOUR MONEY!!!

Anonymous
#821903

Most Apple updates are a *** shoot. I recently did an Apple update on my iPhone and it crashed.....hard.

I tried to reboot, no good. Tried to re-install via iTunes and my phone was listed as not registered anymore. I rebooted my phone again and finally had to reset it back to factory spec's to get it working again. Since I have an iCloud account I was able to retrieve most of my phones information but lost my photo's.

Oh well on that. Still my iphone will not link to iTunes correctly anymore and of course my phone is too old now to be under any warranty or support.

No more updates for me....thank you. I use my phone for business and cannot be sitting here with a dead phone because of some cheese ball update's.

Anonymous
#795162

Have you ever thought about dumping that piece of junk (Windows driven PC) and get an Apple?

Yes, Apple produces some software of theirs (iTunes, Bonjour, iCloud) for Windows based PC's, but mainly, they drive their perfection toward their products.

I once owned an HP laptop with Windows Vista; I always had problems with iTunes, not to mention other problems related to Windows. I made a decision to never waste my time on any Windows driven products again; I switched solely to Apple.

That was about 5 years ago.

My family uses a MacBook Pro, MacBook Air, 4 iPads, iPod and 3 Apple TV's. All this time, I have never had an issue with any of the products or software.

Do your homework and research.

It's not Apples fault that iTunes isn't working with your Windows PC. Switch to Apple, and you will have second thoughts.

Anonymous
#782466

how bout instead of whining on here you complain TO APPLE. you must not be in the IT field I am not either but I at least know some basics just because APPLE makes the product doesn't mean they can guarantee it'll work 100% on every machine.

don't forget it needs to be capable of running on 100's of different types if not 1.000' of types of computers not just win7. even with win 7 you have many different types. 32/64 bit variations and home/office(or is it pro I forget) but you see my point? each one is slightly different most of the code will probably be the same but the differences in how they're processed by the kernel is the key.

you could have 2 identical spec'd machines but one's 32 bit home and other is 64bit pro(office) and they operate differently. it's been this way with windows for a long time i'm afraid. so again why not take your complaint to APPLE and also MS while you're at it. maybe they can help you track down why it's not installing properly now.

maybe something got FUBAR'D during the upgrade /uninstall you tried.

I've never had an issue contacting MS myself even when I lost my cd key to win7 which I purchased they were able to look up my info, verify my indentity and reissue a cd key for nothing. so while they have been the "evil empire" as you like to say its not true for everyone.

though I will agree when it comes to windows ME that was probably the biggest POS OS from them even more so than Vista.

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Review
#474475 Review #474475 is a subjective opinion of poster.
Service
Apple Repair
Loss
$100
Tags
  • garbage itunes
  • garbage itunes update
  • itunes not working
  • itunes is garbage software
  • itunes on windows 7 PM
To whom it may concern, I am writing you to inform you about my recent experience with Apple. Let me start by saying I am a big fan of Apple. I and my family own multiple of Apple products; five iPhones, two iPads, four iPods, two MacBooks and various of accessories. I...
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Review
#457495 Review #457495 is a subjective opinion of poster.
Service
Apple Repair
Loss
$15000

Service on apple keyboard for Ipad touch

I called on Friday night to have them look at the keyboard I bought six months ago. The LED for caps lock didn't work. The person on the phone said to bring it in and they would look at it. When I got there at 10:30 I was told I needed and appointment. I said no one had told me on the phone. The head geek said he'd see when someone could look at it. The soonest was 1:15 that afternoon. I said that's not service, I cant wait for 2 hours and 45 minutes. I asked if I could leave it, the answer was no. That really pissed me off, so I smashed the keyboard on the floor and walked out. I was followed by mall security who said they had called the police. I would up with a citation for disturbing the peace. If you keyboard doesn't work, plan on spening a lot of time there.k They never did answer my question as to why no one told me to make and appointment. I suppose I was supposed to know.
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Review
#449991 Review #449991 is a subjective opinion of poster.
Service
Apple Repair

Apple - Poor Service and Quality

Prior to reading complaint below, every time I have contacted Apple to discuss this, they have either deleted all of my comments or when discussing on the phone tried their best to keep me from telling others. I have purchased my MacBook Pro about four years ago. Luckily I purchased the extended warranty, because the quality of it has been bellow par. Over the years I have had to take it in many times for all types of repairs. I do not know anyone why has a MacBook pro that had suffered as many issues with it as I have. It had the optical drive replaced twice (I barely use it, but when I needed it, it did not work). Had the battery replaced (covered repair and not due to use). The trackpad broke and many other small problems. After three years when it was no longer under warranty, the logic board malfunctioned and the computer kept locking up. This is understandable due to age, but after six months of use the same malfunction occurred and I had to pay for a new logic board. I figured the logic board should last for more than 6 months. The overall quality has been disappointing. I never thought that I would have to bring in an Apple product every several months for repairs. To top it off, the service offered by apple for repairs has been disappointing as well. During one of the repairs, the person doing the repair stripped one of the screws in the computer holding the bottom on. After that date that screw kept falling out and every time I mentioned it to apple when I brought it in, they refused to fix it. Recently when I brought in the computer to replace the second faulty logic board, I told the genius that I have not been able to back up my data due to the logic board locking up the whole computer. I needed that data and to ensure that it was not lost. What do I get in return? The computer was sent out to the depot, they replaced the hard disk with a slower one (I bought and had a 7200 rpm disk and they installed a 5400 rpm) but did not replace the logic board. I lose all my data, was given a cheaper slower disk that I did not pay for, and the correct repairs were not done. This is called *** service. The person that gave me my computer was more interested in getting me out of the store than helping me understand why Apple did not do the correct repairs and why they are trying to rip me off. I talked to another genius and had to have the computer sent back to the depot for correct repairs. I had always advocated for Apple products, but by how I have been treated by Apple, I do not want to be an advocate for Apple anymore. I thought that by buying an Apple product, I was paying extra for quality and good service. I was completely wrong. I have given Apple four years to redeem themselves constantly hoping that the service/quality improves, but as time went on, the service decreased and so did the quality of the parts that were put into my computer by Apple. I would advice everyone to think twice before buying an Apple product.
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Review
#441145 Review #441145 is a subjective opinion of poster.
Service
Apple Repair

Apple in Goose Creek, South Carolina - Didn't 't chek IPAD

I went to the only APPLE store in my town at downtown Charleston. My IPAD no longer made noise. The salesperson and that's what they are, they are not technicians, just turned my IPAD over, looked at the speaket and stated that the speaker compartment needed to be replaced. She told me that it would cost 300.00. At that time, I did not understand that I would get a new IPAD for this price, apparently, they don't repair them. But come to find out, this was not necessary. My husband showed me how to reset my IPAD and this fixed the problem. Why did the clerk not know or try this. If you have a problem, don't wate your time going to the store, where the people will try yo sell you something. Try resetting it properly or get it repaired elsewhere. If I had listened to them, I would have paid 300.00 for something that I didn't need!
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Review
#432449 Review #432449 is a subjective opinion of poster.
Service
Apple Repair
Loss
$300
Tags
  • IPAD problems

Apple in Reston, Virginia - Brought Laptop in for Repair, Came Back Broke

Brought my laptop in for a hard drive replacement; when I got it back, the trackpad bar didn't work right. Brought it back in a few days later- they now claim that I must have spilled something onto it (I say that in the 67 hours they had it after they repaired it, they must have spilled something). I know I didn't spill anything, and I had sole possession of it once I left the store. They claim to have run an overnight diagnostic which would prove that the battery was fine when it left, but I received the repair complete notice before they could have run an overnight diagnostic (the part was not in stock, and I received the completed notice the next day); also, if the diagnostic were run, it would have been 67 hours before I took possession of it. Now they want to charge me $755 to clean it and replace the battery (which swelled because of the unidentified liquid).
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1 comment
Anonymous
#682261

Sounds like you got your computer wet before the hard drive replacement and you just didn't know it. Either way, I highly doubt they are spilling liquid in computers at the Apple store and then lying about it.

It's much more likely that you got your computer wet yourself and just didn't see or know that it happened. Now you have to pay some money to get it fixed - makes complete sense to me.

Review
#430126 Review #430126 is a subjective opinion of poster.
Service
Apple Repair
Loss
$755

Apple quits fixing known MacBook Pro defect; renders $2500 computer useless

Visit http://support.apple.com/kb/ts2377 (Article: TS2377; Last Modified: September 07, 2011) SYMPTOMS: No computer screen display (or distorted screen display) even when the computer is on. Products affected: MacBook Pro 15-inch and 17-inch models with NVIDIA GeForce 8600M GT graphics processors, manufactured May 2007-Sept 2008. FROM APPLE: "If the NVIDIA graphics processor in your MacBook Pro has failed, or fails within four years of the original date of purchase, a repair will be done free of charge, even if your MacBook Pro is out of warranty.... Apple will continue to evaluate the repair data and will provide further repair extensions as needed." NOW APPLE IS REFUSING TO FIX THIS DEFECT! Please log a complaint at www.apple.com/feedback/macbookpro.html (select "bug report"). It's a DEFECT, not anything caused by the consumer.
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Review
#287786 Review #287786 is a subjective opinion of poster.
Service
Apple Repair

Apple. poor customer service.

summarizing everything. i have been contacting them for half a year. i should have gotten a free software upgrade. but they didnt inform me when is the redemption period. when i got to know it.. the period is over. and so i emailed them. the online apple staff always offer their apologies and ask me to call customer support instead. okays fine i did. and so i call and call. following their instructions to do this and get that information. and what i got in the end was a big fat no. "are they kidding me?" not even a equal value of voucher for me to get that software. and when i asked whats the email to lodge a complaint. all i was given is a address. so it means that i have to pay to complain. i doesnt stand to gain anything.. do i? and the online website keep linking me here and there. doesnt get me to where i want. everything is online support. is apple THAT confident that everyone will be so satisfied of their services? for me. im not.
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1 comment
Anonymous
#382277

I used to do tech support for Apple from '03-'06. Then in '06 they laid us off and outsourced their technical phone support to Bangalore, India.

A lot of their Tier 1 agents for the desktop, notebooks, iPods and Apple base stations (wireless routers) were outsourced to India. They said it was cheaper to outsource to India. They even outsourced some tier 2 agents to India as well. So when you call in unless you're lucky you will most likely get an Indian agent that knows very little about Apple Products or how to troubleshoot them.

I may be wrong but I believe they outsourced some customer service agents there as well. Their support has gone down hill immensely since then.

I would recommend going into an Apple Store and speak to a Mac Genius who might be able to assist you with your issue. Good luck.

Review
#277916 Review #277916 is a subjective opinion of poster.
Service
Apple Repair