Apple Repair Reviews and Complaints
(22 of 22 reviews match)
Latest review first
Do not buy Apple products in Israel
Apple uses a company in Israel. Idigital for all of it's repairs. They are slow and unreliable. I brought my macbook in for a repair. It has taken over 3 weeks and many phone calls just to get an estimate. Now, they tell me that they hope to have it fixed in a few days...unless they need to send out for parts. Since people are pretty dependent on their computers, I would never recommend buying an Apple product in Israel. Even though it is wonderful to work on a Mac, good service is a must. This does not exist Apple Israel. Sad but true.
Apple in Stone Mountain, Georgia - IPod
June 11, 2009 Apple Care Service I'm very dissatisfied with the diagnostic evaluation that was performed on my iPod. There is no evidence of any external force, physical damage, of even a scratch. While listening to music the screen went white and then stopped. I find it easy for your company to simply pass this off as a damaged product to save money but let me make it clear I WILL NEVER AND ALL MY FRIENDS AND FAMILY WILL NEVER PURCHASE ANY OF YOUR PRODUCTS IF THIS IS NOT FIXED. I will give you one more chance to abide to the warranty that you so claim to guarantee. For the price of $150, and only one year warranty, I would expect your product to last longer than five months. Inside the return box that you sent back to my house was my original iPod and a copy of a mass printed APPLE CARE SERVICE FORM. The iPod was left to flop around inside the box unsecured with no support foam. Is this how all iPods are shipped??? The mass printed APPLE CARE SERVICE FORM looks to be a standard practice that your company just shipped back the customer. I think that my iPod was never inspected or troubelshooted to determine the problem. It probably never made it to a technician. In fact, I think someone is in place to receive, open the box, shove in a mass printed APPLE CARE SERVICE FORM, and send it back to the customer. Maybe he will pay more money to repair the problem. I'm will sent this to all my e-mail accounts and to the consumer report business.
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