I was returning from a meeting at work with my new MacBook pro in hand and spilled some coffee on my desk. I set the Macbook down on my desk to clean up the spill, some coffee ran to the spot where I had laid the laptop down as I wiped my desk, and ever since my laptop has been very expensive paper weight.
When I called customer service I was first told that I could "walk in" to a certified applecare service center some 300 miles away as there were none in my immediate vicinity (I live in Wichita, KS metro population of 1,000,000) or I could send it in to them, but that required a payment of $1100 as Apple's warranty doesn't cover "liquid" damage and this was the cost to fix my computer.
I don't believe any of this is legal. I have literally spilled an entire cup of coffee into a couple of different Dell precision laptops and the only thing that happened was I needed a new $40 keyboard. I believe customers have a reasonable expectation that placing a laptop down on a desk with a little spilled coffee will not nuke their computer. Thus Apple is in violation of the implied warranty of merchantibilty.
Additionally, the notion that one must pay a flat fee repair cost prior to an actual determination of damage, or risk losing their Applecare warranty can not possibly be legal. The notion that I have to pay $1100 for a repair that might cost as little as $40 is again absurd and I believe illegal.
Reason of review: Warranty issue.
Monetary Loss: $2900.
Preferred solution: Let the company propose a solution.
Apple Cons: Service, Apple lack of customer support.