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1.6
Details
My iphone 7 showed "no service". I spoke with Apple customer support, made an appointment with certified repair, was told i would receive a loaner or replacement that day if diagnostics indicated problem was related to the components covered in the program. Phone had...
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Review
#1615042 Review #1615042 is a subjective opinion of poster.
Product
Apple Iphone 7 Cell Phone
Pros
  • Once took care of customers
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$750
Preferred solution
Let the company propose a solution
Tags
  • Iphone 7 needs a recall
Resolved
2.7
Details

Update by user Jul 19

Received call from Apple rep who refunded the money spent on a replacement phone. I am satisfied that this issue was handled correctly.

Original review posted by user Jun 19

I purchased an Apple iPhone 8 in September 2017 and experience no major issues until last night (June 18, 2019). I was using my phone...
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Review
#1563701 Review #1563701 is a subjective opinion of poster.
Product
Apple Iphone 8 Cell Phone
Cons
  • Customer service
  • Defective product poor support
Reason of review
Damaged or defective
Loss
$800
Preferred solution
Replacement of product
Tags
  • Overheating
  • Phone Customer Support
1.6
Details
Crooked company. I have an Otterbox cover and a magnetic square on the back of my case with no damage to case. The back glass is cracked and they won’t replace it. They want $399 to do it and say tough luck. They screw people on the pricing and then screw you with the...
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3 comments
Anonymous
#1706169

You have no idea. I did not drop this phone and break it so stop acting like you know.

I’ve dropped my other phones with the same case on them and never broken them. I’ve taken it to an Apple certified shop and they have confirmed the break is from the magnetic charger coil in the phone overheating and cracking the glass in back, but no one will take the fault in that will they?

Still on me I guess since you know I broke it! Go troll somewhere else when you know what you are talking about.

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Review
#1556874 Review #1556874 is a subjective opinion of poster.
Cons
  • Rip people off and do not care
  • Lack of empathy
  • Disservice and false allegations on customers
Reason of review
Damaged or defective
Loss
$700
Preferred solution
Price reduction
Tags
  • Bad Quality
  • Made Out Of Fragile Glass
1.0
Details
I've never had more issues with any product like I have with apple. I brought in a mac laptop due to a powering on issue. The charging light was turning on but the computer wouldn't turn on. Brought to the Cerritos apple store to a technician who said he didn't find...
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Review
#1556259 Review #1556259 is a subjective opinion of poster.
Cons
  • Responsibility of products
  • Lack of empathy
  • Service
Reason of review
Bad quality
Loss
$2
1.3
Details
Like many, many people I had problems downloading iTunes from the Microsoft store. I wrote to Tim Cook (CEO) asking the reason for this new policy and what was Apple going to do for all the people who had problems. Even pointing out that this was NOT a tech support...
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Review
#1396175 Review #1396175 is a subjective opinion of poster.
Cons
  • Flat refusal to listen to or communicate with customers
Reason of review
Policy issue / mistreatment of customers
Preferred solution
DO NOT PHONE ME! Tim Cook needs to apologize for his unethical and incompetent mishandling of a customer complaint
Tags
  • Apple Acts Like A Crook
1.0
Details
Im in a class at the apple store, Santa Monica , I need to *** they won't let costumers use their restrooms!!! Hold it?? thats all I have to say but im required to use 100 words, why, I said what I had to say. who is the idiot that requires 100 words? do you want a...
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Review
#1282859 Review #1282859 is a subjective opinion of poster.
2.0
Details
Apple customer service has been horrific at best. The automated "assistant" is ineffective and takes way to long. Apple doesn't mind wasting our time at all. I tried 3 times to call my local store because I have a pending service request. The automated assistant put me...
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4 comments
Anonymous
#1524133

It appears that the"experts" read from a script.

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Review
#1195274 Review #1195274 is a subjective opinion of poster.
Service
Apple Technical Support
Reason of review
Poor customer service
1.5
Details
Everyone is aware and Apple has admitted that they throttled batteries for iPhone 6 6S and 7. There is no doubt in my mind that it was done to create market for the iPhone 8 and X. This company had issues with antenna a few years ago, initially they denied, then they...
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Review
#1163246 Review #1163246 is a subjective opinion of poster.
Cons
  • Does not care about customer satisfaction
Reason of review
Poor customer service
Loss
$600
Preferred solution
Let the company propose a solution
3.0
Details

Update by user Mar 25, 2017

I meant to say the book had 100 pages with 750 photographs.

Original review posted by user Mar 25, 2017

In the past I have created seven photo books through my photos application on my iMac. This last book was a freaking NIGHTMARE. I am warning others NOT to attempt to use this product it is awful. 1. I spent 9...
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Review
#1025324 Review #1025324 is a subjective opinion of poster.
Product
Apple Photo Book
Cons
  • Not being able to create a photo book project
Reason of review
Order processing issue

Contact Apple Customer Service

Mailing Address:
Apple Inc.
1 Infinite Loop
Cupertino, California 95014
United States
Phone:
(800) 676-2775
All Apple Contacts

Compare Apple to

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1.6
Details
The new "thinner" Macbook Pro (2016, with Touchbar) has lots of Keyboard issues. The newly designed Keys are getting stuck, and Apple store employees say that its a known issue. Beware before you throw $3,500 down the drain! On top of that, the Apple Store "Genius Bar"...
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2 comments
applehater
#1306798

We never cared about our customers. Only laughed at how *** they were for overpaying for the products.

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Review
#1019385 Review #1019385 is a subjective opinion of poster.
Product
Apple Macbook Pro Laptop
Pros
  • Clean design
Cons
  • Apple lack of customer support
  • Does not care about customer satisfaction
  • Service
Reason of review
Damaged or defective
Loss
$3500
Preferred solution
Let the company propose a solution
Tags
  • Keyboard Broken
  • Macbook 2016
  • Touch Bar