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Apple does not honors a warranty with iPhone 6S Plus

I have a brand new iphone 6S Plus ordered from Sprint. It is dead after more than two weeks. I stop by Apple Store for a repair. The technician there told me they have to ship it to Service Center in CA for further diagnostic. After more than a week, Apple Store call me that they do not honor the warranty because there is a unauthorized modification in the iphone. They said either I pay $749 for a new phone or I get the bad phone back without repair. I never open the phone for messing with the components inside. The phone is almost new, I use it only a few weeks. The phone is dead on me after an overnight charge and now I feel shocked because it looks to me I am the guilty guy 100% for the dead phone. I request Apple Service Center give me a description on what part has been modified so I can bring the issue to Sprint. They said their internal policy do not allow to disclose what part has been modified. They say about unauthorized modification and they are not telling me what part has been modified. I bought it from Sprint so either Sprint modifies it or I do but neither party has anything to do with this. Sprint ships this phone to me in a new box, I open it and use for more than two weeks. No messing around with internal parts. I try to explain the Store Technical Supervisor Team to no avail. Do they think about someone in Service Center in Sacramento swap the part or a technician incompetence of servicing the latest iphone model and the most easy way out is to blame someone with modification and close the case.
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3 comments
Anonymous
#1107493

I am having them exact same issue. Apple store told me the same thing.

Phone is 3 months old battery died and wont turnback on. Apple said added circuitry via a modification.

Complete bs. Did they resilve your issue?

Anonymous
#1074681

I'm confused, did you or did you not take the issue up with someone at Sprint?

ridesharing
#1074707
@Anonymous

Sprint says that it needs a details document from Apple on what component has been modified.

Apple says that its internal policy does not disclose any component modification to any external party.

I got stuck between the rocks.

I will update when I have more news from both Apple and Sprint.

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Review
#746053 Review #746053 is a subjective opinion of poster.
Service
Apple Repair
Reason of review
Warranty issue
Tags
  • Apple store customer service sucks
Apple - Repair Review from Corte Madera, California
Terrible service corte Madera Patrick H. Claimed to be the manager in charge. 0 knowledge of customer service. I carried a desk top from Two parking lots away to be told If I could not be seen I would have to take it home and come back carrying it again. I...
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1 comment
Anonymous
#995361

so, you took your computer into a busy store, without contacting them first to see if they could help you and then got mad when they couldn't? That's the equivalent of walking into a doctors office without an appointment and expecting to be seen as soon as you arrive.

Review
#649032 Review #649032 is a subjective opinion of poster.
Service
Apple Repair
Reason of review
Poor customer service

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