Apple Reviews in Los Angeles, California
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
(5 of 460 reviews match)
The new "thinner" Macbook Pro (2016, with Touchbar) has lots of Keyboard issues. The newly designed Keys are getting stuck, and Apple store employees say that its a known issue. Beware before you throw $3,500 down the drain! On top of that, the Apple Store "Genius Bar"...
Apple Macbook Pro Laptop
- Clean design
- Apple lack of customer support
- Does not care about customer satisfaction
- Durability of product over time
Reason of review
Damaged or defective
Let the company propose a solution
Bad 1st and last experience with Apple
Very bad experience with Apple. I recently tried to make a purchase from Apple and 2 days later I received this email which I copied and pasted (yes, that’s Apple’s spelling): We've run into a problem with an Apple@Work order your recently placed. The Apple@Work program offered by your company only allows a discount on Apple products that meet certain eligibility requirements. Our records indicate that this order may not meet those requirements. The order has been cancelled and no further action on your part is required. If you belive that your order has been cancelled in error, please contact email@example.com. To Confrim your company's eligibility guidelines, please contact your company's Benefit team. Your interest in Apple products is greatly appreciated. Sincerely, The Apple Online Store Since the email did not specified the reason of the cancellation I called Apple. They found my order and re-entered all the information. Later I received another email (copy and paste): We've run into a problem with an Apple@Work order your recently placed. The Apple@Work program offered by your company only allows a discount on Apple products that meet certain eligibility requirements. Our records indicate that this order may not meet those requirements (personal email used, work email is required). The order has been cancelled and no further action on your part is required. If you belive that your order has been cancelled in error, please contact firstname.lastname@example.org. To Confrim your company's eligibility guidelines, please contact your company's Benefit team. Your interest in Apple products is greatly appreciated. Sincerely, The Apple Online Store Now they showed the reason so I decided to go online and re-enter my order again with the correct email. Entered my personal information, credit card, etc. Everything was fine until I clicked the submit button; I waited and nothing happened (stayed in the same page. Hit the submit button again… nothing. Repeat 5 times… nothing. Refresh the page and I got: Sorry, your page could not be found click here to go back to your cart. At this point I think I’ve been patient enough. What I get from this experience is this: 1: Apple should use, at least, a spelling program to answer customer emails. 2: “Your interest in Apple products is greatly appreciated. Sincerely,” I don’t believe you, sincerely. 3: The Employee Purchase Program Apple has with other companies (at least with ADS) is not real. 4: Apple has lost one client… today. Being a Windows user trying to give Mac a try, is a very discouraging and unpleasant experience.
- Lack of answer
Reason of review
Order processing issue
Let the company propose a solution
Apple in Los Angeles, California - Hello ipod 4 buyers
Hello ipod 4 buyers. It is a piece of ***. Bought one for my son and 1 week later the screen cracked. I have seen older ipods, and iPhone dropped on concrete and only get a minor scratch or dents. Apple has outsourced their manufacturing to China and as a result their products turn into a typical Chinese made piece of junk. Apple *** decision to use glass instead of plastic is a cost decision. They offer insurance for $40.00 1 year coverage and the selling point of the insurance is it will replace the screen if it cracks. It is a scam! Apple knows this was a mistake to make them out of glass and customer service has became very rude to people that complain about how easily the screen breaks because they are getting mass complaints on the ipod 4. Will never buy a Apple product again.
A satisfied Mac user for years, I researched the Apple iPhone prior to purchase and was satisfied that I would like it. The first phone I received was a lemon, and I spent 10-hours the first day with customer service to try to rectify the problem. I had to drive to the...
Apple Cell Phone
Apple in Los Angeles, California - Iphone Warning about iphone 3g
My Iphone I purchased was exchanged 3 times. I was lucky because I was able to return to my original service it was all done within the 30 day time limit. I saw that the customer service at apple, where you have to return the product, is with an attitude and when you return the Iphone they give you a replacement that may be a refurbished iphone not a new one. Each time I was there I witnessed many other customers exchanging them. I also spoke with the manager and he told me to expect that the battery would last only 1 and 1/2 years if you are lucky. Further you should always let the iphone totally run the battery totally down in an effort to get the most out of the battery. That was the main reason that I finally had to quit the iphone. The standby time for the phone use is very limited. The applications are a main draw, are neat, but use a lot of power. So be aware that there are many drawbacks to the Iphone. One more thing each time I exchanged the iphone it had various other problems such as buttons falling off and just totally dying.
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Apple? What happened? What can we help you with?