State: California City: San Jose Clear all filters (3 of 460 reviews match)
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Resolved
2.7
Details

Update by user Jul 19

Received call from Apple rep who refunded the money spent on a replacement phone. I am satisfied that this issue was handled correctly.

Original review posted by user Jun 19

I purchased an Apple iPhone 8 in September 2017 and experience no major issues until last night (June 18, 2019). I was using my phone...
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Review
#1563701 Review #1563701 is a subjective opinion of poster.
Product
Apple Iphone 8 Cell Phone
Cons
  • Customer service
  • Defective product poor support
Reason of review
Damaged or defective
Loss
$800
Preferred solution
Replacement of product
Tags
  • Overheating
  • Phone Customer Support
1.6
Details
Crooked company. I have an Otterbox cover and a magnetic square on the back of my case with no damage to case. The back glass is cracked and they won’t replace it. They want $399 to do it and say tough luck. They screw people on the pricing and then screw you with the...
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3 comments
Anonymous
#1706169

You have no idea. I did not drop this phone and break it so stop acting like you know.

I’ve dropped my other phones with the same case on them and never broken them. I’ve taken it to an Apple certified shop and they have confirmed the break is from the magnetic charger coil in the phone overheating and cracking the glass in back, but no one will take the fault in that will they?

Still on me I guess since you know I broke it! Go troll somewhere else when you know what you are talking about.

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Review
#1556874 Review #1556874 is a subjective opinion of poster.
Cons
  • Rip people off and do not care
  • Lack of empathy
  • Disservice and false allegations on customers
Reason of review
Damaged or defective
Loss
$700
Preferred solution
Price reduction
Tags
  • Bad Quality
  • Made Out Of Fragile Glass

Apple does not honors a warranty with iPhone 6S Plus

I have a brand new iphone 6S Plus ordered from Sprint. It is dead after more than two weeks. I stop by Apple Store for a repair. The technician there told me they have to ship it to Service Center in CA for further diagnostic. After more than a week, Apple Store call me that they do not honor the warranty because there is a unauthorized modification in the iphone. They said either I pay $749 for a new phone or I get the bad phone back without repair. I never open the phone for messing with the components inside. The phone is almost new, I use it only a few weeks. The phone is dead on me after an overnight charge and now I feel shocked because it looks to me I am the guilty guy 100% for the dead phone. I request Apple Service Center give me a description on what part has been modified so I can bring the issue to Sprint. They said their internal policy do not allow to disclose what part has been modified. They say about unauthorized modification and they are not telling me what part has been modified. I bought it from Sprint so either Sprint modifies it or I do but neither party has anything to do with this. Sprint ships this phone to me in a new box, I open it and use for more than two weeks. No messing around with internal parts. I try to explain the Store Technical Supervisor Team to no avail. Do they think about someone in Service Center in Sacramento swap the part or a technician incompetence of servicing the latest iphone model and the most easy way out is to blame someone with modification and close the case.
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3 comments
Anonymous
#1107493

I am having them exact same issue. Apple store told me the same thing.

Phone is 3 months old battery died and wont turnback on. Apple said added circuitry via a modification.

Complete bs. Did they resilve your issue?

Anonymous
#1074681

I'm confused, did you or did you not take the issue up with someone at Sprint?

ridesharing
#1074707
@Anonymous

Sprint says that it needs a details document from Apple on what component has been modified.

Apple says that its internal policy does not disclose any component modification to any external party.

I got stuck between the rocks.

I will update when I have more news from both Apple and Sprint.

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Review
#746053 Review #746053 is a subjective opinion of poster.
Service
Apple Repair
Reason of review
Warranty issue
Tags
  • Apple store customer service sucks

Contact Apple Customer Service

Mailing Address:
Apple Inc.
1 Infinite Loop
Cupertino, California 95014
United States
Phone:
(800) 676-2775
All Apple Contacts

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