1.9
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Style and Design
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2 comments

The new "thinner" Macbook Pro (2016, with Touchbar) has lots of Keyboard issues.The newly designed Keys are getting stuck, and Apple store employees say that its a known issue.

Beware before you throw $3,500 down the drain! On top of that, the Apple Store "Genius Bar" is not helpful. My machine broke within 45 days. Instead of trying to help me to get a comparable replacement (I had customized the Macbook with higher Disk), they offered me a lower spec machine from the stock they had at the store, along with an insulting warning that "the machine will be slower".

I feel cheated out of a huge amount of money and Apple's service has been degrading over the years. They even tried to blame me, but there was another customer with the same problem, so I kind of got lucky.

Otherwise, I probably would have been sent home, or charged another $1000 to get it repaired :-(.New machine and it already is labelled as a "repaired machine".

Review about: Apple Macbook Pro Laptop.

Reason of review: Damaged or defective.

Monetary Loss: $3500.

Preferred solution: Let the company propose a solution.

I liked: Clean design.

I didn't like: Apple lack of customer support, Service, Durability of product over time, Does not care about customer satisfaction.

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applehater
#1306798

We never cared about our customers. Only laughed at how *** they were for overpaying for the products.

Anonymous
to applehater Canyon Country, California, United States #1307342

yup...as long as you pay a 60% margin, we are good

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