State: Catalonia Product: Apple Repair Clear all filters (1 of 22 reviews match)

Apple in Barcelona, Catalonia - Dumm salesmen, and no repairs

Last year i bought and macbook pro 13 inch retina, after some month use i noticed that i got short on my choice on RAM memory, so i looked up how to upgrade the memory only to find out that it is not upgradable because the memory is solved to the main board . i ask in apple store how it is possible to not inform buyers to choose the size of RAM in day of purchase right because there is no fix after. the answer : "its not our job to inform about product manufacturing " wrong !!! i think thats exactly why you stand there and get payed. But i got an even better solution, really apple ginues worthy. "you can sell your Macbook and use the money to buy a new one with bigger RAM, you just lose a couple of hundred Euros." amazing, speechless and ashamed of what apple became. Then , just yesterday, My Iphone 5S called down and screen broke. So i go to apple store for fix. And the final strike from Apple to lose a life long costumer. They open Phone to change screen and give me back Phone un repaired with explanation that it was touched /opend by someone and so apple will not longer repair it. ??????? what , yes it felt down, you{apple} opened it,. what kind of personal apple is hiring? i mean really, i am so disappointed and tired. i simple give up, fixed phone in other place, not apple, because there are things on phone i need, but apple is dead for me. anyway if you phone or email them is so useless like *** against the wind. my question is: what happened to apple, where did they start to not care about there customers, what kind of personal is working there?
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1 comment

interesting .. I usually ask for the loyalty department.

Explain there incompetence.

and then get my product or service (ifthey do not repair in store, I get a new one) they do not win with me. State that you are reping there *** to your friends and family and you will stop if they do not help you.

#608850 Review #608850 is a subjective opinion of poster.
Apple Repair
  • Apple in the early days
  • Lack of customer support
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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