(2 of 449 reviews match)
Apple in Fort Collins, Colorado - Positive results
my experience with apple support was very positive.I broke my phon and bought anew one with a discount by an insurer, who requested that I return the phone to them.Well, later they requested that we turn off "find my iphone". We didn't have the phone(or the serial number)and we hadn't recorded the apple ID or password so we couldn't do any thing to turn it off. We contacted customer support and over a period of about a week of communication(all of it due to our not having or not knowing certain information) they were able to solve the problem.Thanks so much to Steven Lawrence ,apple ios senior advisecustomer supportr, and his crew for their patience and commitment.
Reason of review
Good customer service
Apple in Fort Collins, Colorado - Trusting
I purchased an apple I-MAC 6 months ago. Recently took to apple store with small issues -- APPLE STORE GREAT!!!! The reason I purchased the mac at best buy was they had a great finance package- only reason. When we decided to purchase the sales associate offered an open box one. I said no, we want a new one not a used one. He informed us that he had just sold this that morning and the couple had brought it back 20 minutes later because it did not fit on their desk, assured us it had not been plugged in, nor turned on. My trip to apple store proved otherwise, computer had 4 days left on warranty, it had been registered to another owner. I had gone to best buy right after purchasing, asking why I was not prompted for registration, I am new to apples, told don't need to do that with apples , the purchase of the item registers the product. Called customer service, Best buy has no customer service just lip service. Price manager called me *** for not knowing open box meant used, even though they do not disclose this. She threatened me with police arrest if I spoke to other customers about their misleading associates. Just ask yourself do I want to spend a large amount of money at a store that will allow associates to lie to you and mislead you in a purchase. You may need to be spending a large amount to correct their dishonest practices.
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