Ogochukwu J Ztn

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Complaint

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Updated by user Jan 14, 2025

It's the worst experience ever.

Original review Jan 11, 2025
I am very dissatisfied with the Apple service I've been getting so far. I just decided to try Apple and got an iPad, but so far it's proving to be a waste of my hard-earned money because I can't seem to gain access to my account anymore.

I can't log in or even log out. I keep being prompted to type in a password to an inactive device. I've requested access more times than I can count and I'm not even allowed to reset my password. My conversations with customer service have proved to no avail and I'm left stranded.

If this is how the Apple experience is, then I wouldn't recommend it to anyone else. I had even requested for my iPad to be reset to factory settings in order to see if it would work, but I only got a complicated response that I don't even see the options for on my device.
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Preferred solution: A fix and solution

FADEYI C

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Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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| map-marker Washington, District Of Columbia

Reactivation of Apple Card

Reactivation of Apple Card
Reactivation of Apple Card - Image 2

A customer bought a Apple Card from Dollar Tree store at Lake Kathern Washington when I redeem the card it says invalid code and I was the card wasnt activated and the customer have to go back to the store and complain but they gave him a code

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Henry D Eva

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Verified Reviewer
| map-marker Los Angeles, California

Apple account is not active

Apple account is not active

Please, I can't download any app from the Apple Store or log in. If I attempt to log into my account, they convey that this account is not active, and I have sent a request for the past few days.

My Apple account is henrydustin95@***.com.

Please restore the account back to me. Thanks.

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Preferred solution: please activate the account for me thanks

User's recommendation: please restore the account for me thanks

Antoine B Fag

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Apple refund not received

Apple refund not received
Apple refund not received - Image 2

I was refunded for the premium Zoom purchase I made. The claim status shows refunded, but it's been more than a week since the refund date and I haven't been alerted by my bank. I checked as well and I have not received the money, 149 USD.

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Loss:
$149

Preferred solution: Full refund

Alone W Geh

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DCP HEMANT TIWARI CORRUPTION AT PEAK

Apple - DCP HEMANT TIWARI CORRUPTION AT PEAK

The IFSO unit of the special cell police department has become the new face of extortion. Until last year, DCP Prashant Priya Gautam had extorted 500 crores in the IFSO branch of Delhi. In this, money was collected with the help of DCP KPS Malhotra, due to which all of them were transferred to other departments. Now, DCP Hemant Tiwari is also following the same footsteps and like the first pair, Special CP Upadhyay is also fully supporting this. ACP Manish Jorwal is also supporting him. Their target is to collect 1000 crores because Special CP Upadhyay is retiring in November and with this aim and speed, they are extorting money. These people have made many benami properties in Delhi NCR.

At the beginning of the year, DCP Hemant Tiwari filed a case against a person named Mohit Bansal and recovered Rs 5 crore and then recovered Rs 3 crore from his partner Mohit Custom. Brokers like Lokesh Munjal, Arpan Gupta are involved in this. A few days ago, ED raided Arpan Gupta's house. According to sources, Arpan Gupta is also involved in criminal activities. He also gets the accounts of bookies opened through his special police personnel on a commission basis. The names of IFSO's ACP Manish Jorwal and Inspector Sandeep Panwar have come up in this. These police personnel have been making people a part of their conspiracy for a long time! There should be an inquiry against DCP Hemant Tiwari!

We are keeping our identity secret because these people can harm us with money and power. We will keep giving more important information! Our aim is to bring this to the attention of the right authorities so that these goonda guards and gangster methods of extorting money are stopped and proper action can be taken against the criminals and an inquiry can be conducted against those who are misusing their position!

*Internal Sources*

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Preferred solution: Apology

User's recommendation: DCP HEMANT TIWARI,ANTI CORRUPTION,MINISTRY OF HOME AFFAIRS

Cynthia W Ike

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To have a subscription cancel,and get a refund.

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Apple withdrew $39.99 from my bank account without my permission. I only authorized a withdrawal of $7.99 for my iPhone.

I want the payment of $7.99 to stop being deducted from my account as well. I need to resolve this issue.

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Loss:
$40

Preferred solution: Full refund

Sandor Gnf

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| map-marker Peach Springs, Arizona

The person I talked with was very pleasant and helpful

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The person I talked with was very helpful and very pleasant thank you. Also I didnt have to wait very long at all

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Robert L Szg

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FAULTY APPLE EAR BUD

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FAULTY APPLE EAR BUD
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3wks ago I reported to Apple that I had a right side ear bud that didnt work, spoke to a advisor who tried to fix the fault however he could not fix the problem. And this is where my biggest problems started, Apple said they would send out a replacement right side ear bud out.

They did send out a courier to deliver the new one (no one was at home when the courier company called (Ups) so nothing was left with me only a card in my letter box which the writing was so bad no one could read it not even anybody at Apple..

So Apple decided to sent out another one for me into wk 2 nothing arrived again and when I looked online where it was with the courier company it was again sent out by Apple with (Ups).

So back on the phone again only to be told by Apple they are investigating what has happened ( by the way on the website by (Ups said it had been delivered to Knutsford and Stuart had taken receipt of it) nobody at Apple had any idea where in Knutsford it was or who Stuart is..Into wk 3 we go

Apple tell me they are still investigating the matter my problem is I dont care what they are investigating Im still waiting for my delivery and my product is under guarantee until mid 2025. This has been a complete farce from start to finish..And Ive had more than enough chasing around Apple..Their problem is not my problem I just need the replacementI am going to download all the paper proof I have

Unfortunately I cant find recipe of purchase but Apple had the serial number of the product, I think it was at least 8mths ago I got the ear buds..

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Pros:
  • Good products
Cons:
  • Very difficult to get serviced

User's recommendation: If you have any problems with faulty products ask Apple to not use Ups..

Anonymous
map-marker Blantyre, Blantyre

Forget Apple ID password

Forget Apple ID password
Forget Apple ID password - Image 2

Unlock email for apple id now what should do for remove and resign

Please help me this phone is iPhone 6

Thank you

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User's recommendation: Thanks for helping me to be a continue working

Gadiel Qis

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Verified Buyer
| map-marker Vancouver, British Columbia

I have to cancel some subscriptions, but I sold my iphone and have no access to 2 way verification

Apple - I have to cancel some subscriptions, but I sold my iphone and have no access to 2...

I'm in Indonesia I need to speak to a customer service. I sold my iphone i don't have a way of doing the 2 way verification. The 5658 number I used on the iCloud I no longer have it.

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Nastasia B Zgc

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| map-marker Bellevue, Washington

Refund for 2 Subscriptions

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I was charged by Apple for two subscriptions for $75 and I didnt authorize either of these payments. I want my money back.

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User's recommendation: Dont Order anything off of their App store/ no reminder/ no notice/ just take your money.

Tihisha W

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Verified Reviewer
| map-marker Greenville, North Carolina

The whole time on accessing account

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It should not take someone so long to be able to change their password to access their account. Why does it go from 23 hours to 7 days, or 5 days to access an account to change the password?

But Apple does not waste time taking money from people's accounts.

It's not making sense at all. I want to access my account now.

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Loss:
$80
Pros:
  • Apple is a great product to help you keep important information
Cons:
  • Apple change the information and dont allowed the owner to correct

Preferred solution: To be able to receive and link as soon as possible to change my password so I can access my account and be able to finish setting up my phone. Also I lost money.

User's recommendation: 1

Kelleen Uud
map-marker Solon, Ohio

Apple won't give me a refund

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I reached out to Apple through their refund process about refunding me $150 for 2 subscriptions. The one subscription was calm.

It states 69.99/6.99 a month which is very misleading. It makes you feel like your paying $6.99 monthly Another app my kid downloaded, I wasn't aware. Coincidence they're both almost $75 each including tax. I called them and I'm like I didn't authorize.

They don't care. Their greedy. Thats predatory the way they go after customers debit cards, the WeiRd part they know as soon as you get a direct deposit. I'm fed up.

I needed the money for groceries. Who does people this this?

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User's recommendation: You won't get a refund! Scammers

Vasilije S

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Locked account

Apple - Locked account

You cannot log in because your account has been locked. I recently bought an iPhone 16 and everything was going well, until I tried to log into the app store. I received a notification that said: 'You cannot log in because your account has been locked.' I tried to look for answers on the internet but I didn't find anything.

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Resolved
Jomara L

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Resolved: Apple Map affects my business

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Updated by user Nov 05, 2024

Company fixed the issue and I have been provided with apology. The information was partially updated.

As least is not longer posted as Permantly Closed. The website address still wrong.

Original review Oct 21, 2024
I have a business and it appears on Apple Map. I never added it, I don't know how it is in that application.

Since the last 2 weeks clients have brought to my attention that my business appears on Apple Map as PERMANENTLY CLOSED. I tried to open an account to run my business in Apple Map Business, but the software doesn't allow it and cancels all my requests. I do not use an Apple cell phone but I have asked several people to request a correction of information in the app. The Apple Map Team don't fix it.

I called customer service 1800 number and explained the problem, and they can't help, nor do they provide an email. I'm on a dead end street. Apple does not allow me to make corrections as the business owner, and they continue to harm me by saying that my location is PERMANENTLY CLOSED. And there are many more small business owners like me, affected with this same problem, and other problems as change of address , business totally erased from the map, wrong websites, etc.

What's wrong with Apple? People trust that the information this company provides is correct and current.
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Pros:
  • Show apple user business around
Cons:
  • Apple change the information and dont allowed the owner to correct

Preferred solution: I need the information of my business to be corrected, the wrong information affects my business.

User's recommendation: Business owner Check that the information provided by Apple Map is correct