Apple
Reviews and Complaints
1.1M
CLAIMED LOSSES
632
TOTAL REVIEWS
56.2K
PAGE VIEWS
4
ISSUES RESOLVED
Apple Reviews
New Reviewer
To speak to representative
I once dispute a few payments with my bank, now Im not able to use my bank card to order small things.
ID
Location
Houston, Texas
New Reviewer
I don’t know how to receive my email
When somebody sendsWell somebody sends me something a letter or telephone number or a message I dont know how to receive it from my email
ID
Location
Sacramento, California
Preferred solution
I just need your help
I need to talk to someone about purchasing on my account
Well I called my bank and they say I had a purchase from Apple store for 99.00 and Im trying to see how and I want its canceled what ever its is please
ID
Charges not mine
Was being charged for iTunes and I did not have an account didnt order the account just thank fully I got a notification other wise I wouldnt have none about the charges to my credit card
User's recommendation: Be aware of charges to there cards.
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRUDE!!!!
Went in to buy an Apple Watch in a predominantly white area me a Latina went to get signed in, the girl (white) let me know she would be right with me finished with the customer and went on to help a (white) man and then when I said hey you skipped me in a joking manner she dryling replied with sorry and then told me I wasnt going to get helped and I should just come back another day. The experience was such a big turn off I have been a loyal customer but if this is how you treat people Ill take my money elsewhere.
User's recommendation: Don’t bother with the Apple store.
ID
Preferred solution
The location to be aware of the situation. And a price reduction
New Reviewer
My phone was lost and/or stolen
Lost my phone or been stolen in last night been trying to find it until yesterday and still having trouble
ID
Preferred solution
Tracking
New Reviewer
Missing purchased item totally missing from my itunes
There are 4 songs are missing from my purchased song that were purchased in 2020. As i am using all these songs for my classes, it greatly impacted me. Kindly refund me of these purchased made as it is missing form my device totally. Dynamic by BTS, Dingga by Mamamoo, Answer by Ateez, On by BTS
ID
Loss
$7
Preferred solution
Full refund
New Reviewer
Ipod/iTunes help
Need to talk to customer support, I don't weeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
ID
Preferred solution
Help
New Reviewer
Payment
Payment I didnt authorize issues with my phone::::::;:;:::;;::;;;;;;;;;?????????????????????,(???????$$$$$$$$$$
User's recommendation: Would not recommend.
ID
Location
Philadelphia, Tennessee
Loss
$32
Preferred solution
Full refund
New Reviewer
My new Phone is not getting started
My new phone is not getting started. I had brought it recently. After unboxing I tried to make it on. But it's not getting started pls help
ID
Amount of 39.30 on my a charge unaware of account unaware of
Payment will be refund to my account in 30 days great customer service it was very nice and pleasant
User's recommendation: Call was great.
ID
Location
Rockford, Illinois
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerThey wont do anything abt lost money
So many times I have purchased Apple I Tunes cards off Amazon..and they have been already redeemed..Amazon and Apple wont stand behind this product..both places there customer service sucks..both are mulitbillioner companys and they wont stand behind this product..tired of throwing money away
ID
Loss
$50
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerIssue to update my settings to 3rd party cookies.
I would like to watch something it seems the browser is blocking 3rd party session cookies which are required for the Kaltura application.
ID
Location
Brooklyn, New York
My new iPhone 12 mini is Defective The Screen becomes transparent you can read what’s underneath when pushing the keys other letters pop up instead of the ones are pushing the predictive text is messe
My texting its all messed up the keyboard puts up other letters not the one you push the screen becomes transparent you can see through home screen underneath text messages the predictive text shows up with mixed up Uppercase and lowercase Letters I cant get into more detail because its too hard trying to spell on here everything comes up wrong the phone is defective its a piece of ***
User's recommendation: Don’t get.
ID
Cons
- Sell defective products at times but do not fix them
- Could have been more help
Preferred solution
Maybe the bigger iPhone 12 not that I talk iPhone 12 mini
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHorrible experience, poor customer service and resolution
Upgraded to latest 12 max pro. Phone was sent 28 of June and was lost by UPS. Tried retrieving at Laurel UPS, phone unavailable. Contacted Apple, wanted to go to the store. They refused, so I cancelled the entire order. Instead, they sent another phone via UPS against my wishes. Had to call Verizon to dispute the contract. It has become a mess, can't upgrade, still unresolved.
User's recommendation: Go to the Apple store do not purchase online.
ID
Cons
- Inefficiency
- Applecare coverage not worth it
- Are inflexible and arrogant
Preferred solution
I want a full refund, I want contract null and void with Verizon, and I do not want to be responsible for the second phone they sent. Either that or a major price reduction, and for them to straighten out the mess that was created
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