Apple
Reviews and Complaints

Dear Apple Customer Support,

I am writing to express my deep frustration and disappointment regarding a recent issue with my order and the extremely poor customer service I have encountered throughout this process.

Despite waiting for my delivery, my package never arrived, and to make matters worse, neither Apple nor FedEx has provided any meaningful assistance. I spent over three hours trying to resolve this issue with FedEx, but it was a complete waste of time.

Not only was I left without a solution, but the service I received was dismissive and unhelpful.

Whats most upsetting is that FedEx claimed they attempted delivery and provided a photo of my house as evidence. However, I was home the entire time, sitting inside, and I personally saw the delivery vehicle pull up to my residence and leave without anyone stepping out to make the delivery. This raises serious concerns about the integrity of the delivery process. Was my package stolen?

Why couldn't the delivery person make a simple attempt to ring the doorbell?

This entire experience has been incredibly disappointing and reflects poorly on both Apple and your delivery partner. As a customer, I expected better service, transparency, and accountability from a brand of Apples stature.

I need immediate clarification on the following:

Where is my package?

What steps will Apple take to ensure I receive it promptly?

How will you address the poor customer experience and lack of support I have experienced?

I hope Apple will take this complaint seriously and act swiftly to resolve the matter. Please get back to me as soon as possible with a concrete solution.

Sincerely,

Nguyen Pham

Order #W151406****

I have had several issues most annoying. My MacBook Pro M2 out of the two MacBook M2's I having an issue with Find My, sudden disconnection of my wifi connection then computer freezes and shuts down.

Apple engineers have been working on the Find My issue for over 2 months.

VERY slow and frustrating as I have had to stop working to send reports etc.

Not happy with the MacBook's performance.

...And they have a company policy to not undertake this fix unless the customer provides an Apple receipt. I don't have that anymore and Apple made the error of not tying my iCloud address to the purchase, as it always has.

So now, I have an expensive doorstop on my desk. Apple offered and searched their records for the purchase made in 2000 but even they have been unable to produce the receipt for purchase of their product, which was bought directly from them. I do have an AMEX statement which shows the exact amount of the purchase from the Apple Store online. It's not good enough.

I believe Apple should offer some due process on the matter and waive the policy in this case. Granted, I don't have the receipt. I never did because I bought it online so the Apple receipt should have been emailed to me, but it never was. This was verified by both myself and Apple.

The Apple responsibility in the transaction is to be able to verify my purchase as legitimate.

Mine is to provide what should be proof of purchase and create a substantially reasonable doubt that the policy should apply on a non-precedent and confidential basis. Yes, I am pissed off.

They have no real customer service they give you the most basic information that never helps when you call and because YouTube Music offered me a month free but Apple didnt consider that valid. I cannot now download any more apps or go any further with my phone because of a free month that I got from YouTube Music..

I even talked to an advisor. They told me to cancel my current month subscription pay for the one thats in the red and Ill still have my 30 days. Well thats not how it works America and its companies are all a joke because the problem is, they just pass it down the line to the next person nobody helps. You actually solve the problem.

Apple is one of the worst.

They take money out of your account. You dont even know what its going to and then when they cant take money out of your account, they cry like a little girl or I should say a little child and stop all anything you could do on your phone such as apps of certain accesses, even if they dont even cost anything.

I bought an Apple iTunes gift card at Sainsbury's Camden Town for my nephew in Leeds on the 22nd of July 2024. I had bought it with my debit card for 100.00.

When I gave my nephew a photo of the receipt, I tried to open the back to give him the code. However, I was having problems opening it. When I finally got it open and gave my nephew the code, he wasn't able to redeem it a few minutes later. It had already been redeemed.

This wasn't the first time someone else had used the code and neither myself nor my nephew had used the code. I have spoken to Apple and they confirmed that the gift card had been redeemed by someone else, not me or my nephew, and I am unable to receive any refund.

I was charged almost $150 for two subscriptions from Apple. One of those subscriptions was for Calm.

It is advertised as $69.99 a year/$6.99 a month, which had me believe I was being charged monthly. However, they deducted money for an entire year. The other app was Vixer, which I didn't authorize, coincidentally I was charged $69.99. I requested my money twice from the online system and was denied.

I'm very upset because that money was meant for my children's groceries this week. This is just terrible. A billion-dollar company took my kids' grocery money.

I never even opened the apps. At this point, I'm speechless.