Apple Reviews and Complaints
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Claimed to be Apple
Said iCloud account was hacked.
Review
Apple - Disappointed
They have been charging me for services that I never accepted for over 2 yrs. After speaking with a representative she informed me that I should have check my purchase history. The big question is if I didn’t and I wouldn’t have purchased apple music. Why do I need to check. I don’t listen to music on my phone like that to purchase Apple Music So unfair. I will be going back to an android
Review
Pros
- Good tech support but rarely used
Reason of review
Problems with payment
Loss
$220
Preferred solution
Full refund
Apple Customer Support has fallen off a cliff in recent years and my latest experience with Apple is all the proof I need to know. I have a 3 month old iPhone XS ($999) which was not working correctly. The face ID and touch screen was unreliable so I took it into...
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Review
Pros
- Great products
Cons
- No customer appreciation
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
I've been trying to get Apple assistance with my password for days and even volunteered to go to the Apple location with my identification.....nothing they can do. This really sucks!
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Review
Product
Apple Account
My MacBook Air was no longer charging when plugged in, despite the battery icon claiming to be normal when I hit option/click. I went to the Genius Bar at Conestoga Mall in Waterloo, Ontario, where I waited 2 hours for an appointment. The tech diagnosed the issue as...
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Review
Apple in Palestine, Texas - Hacking
a very long time ago i purchased something from itunes. I don't even what, for $.99 per month i called, ,wrote and wrote to cancel cancel cancel. They never cancelled. Month after month they kept charging my creditcard and i kept asking to cancel. So, i cancelled the creditcard and got a new cc number. They charged to the new number before i even received the card in the mail. i had the new cc number cancelled and requested a fraud investigation. They did it again before i opened the envelope for the new card. How can they *** the new card number? over and over?
Review
My iphone 7 showed "no service". I spoke with Apple customer support, made an appointment with certified repair, was told i would receive a loaner or replacement that day if diagnostics indicated problem was related to the components covered in the program. Phone had...
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Review
Product
Apple Iphone 7 Cell Phone
Pros
- Once took care of customers
Cons
- Poor customer service
Reason of review
Poor customer service
Loss
$750
Preferred solution
Let the company propose a solution
Tags
Purchased a new I Phone 6s+ from consumer cellular with a 1 year warranty. 4 weeks later the phone went dead. Called consumer cellular and they told me to take it to an apple store. Apple inspected the phone and said it has a defective mother board. They demand I...
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Review
Product
Apple Iphone 6s Plus Cell Phone
Pros
- I liked phone before it quite working properly
Cons
- Product quality and customer service
Reason of review
Work Experience or Job Application
Loss
$219
Preferred solution
Deliver product or service ordered
Resolved
Update by user Jul 19
Received call from Apple rep who refunded the money spent on a replacement phone. I am satisfied that this issue was handled correctly.
Original review posted by user Jun 19
I purchased an Apple iPhone 8 in September 2017 and experience no major issues until last night (June 18, 2019). I was using my phone...Review
Product
Apple Iphone 8 Cell Phone
Cons
- Customer service
- Defective product poor support
Reason of review
Damaged or defective
Loss
$800
Preferred solution
Replacement of product
Tags
Crooked company. I have an Otterbox cover and a magnetic square on the back of my case with no damage to case. The back glass is cracked and they won’t replace it. They want $399 to do it and say tough luck. They screw people on the pricing and then screw you with the...
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3 comments
You have no idea. I did not drop this phone and break it so stop acting like you know.
I’ve dropped my other phones with the same case on them and never broken them. I’ve taken it to an Apple certified shop and they have confirmed the break is from the magnetic charger coil in the phone overheating and cracking the glass in back, but no one will take the fault in that will they?
Still on me I guess since you know I broke it! Go troll somewhere else when you know what you are talking about.
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Review
Cons
- Rip people off and do not care
- Lack of empathy
- Disservice and false allegations on customers
Reason of review
Damaged or defective
Loss
$700
Preferred solution
Price reduction
Tags
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I have the same experience with my I phone disabled since aug 10th and was supposed to get a text to link on the 23 aug and never received the text and contacted support again support was able to get me to i tunes and download from i tunes help and could not reset my password ect. I have to wait to Sept 21 for security reasons