Apple
Reviews and Complaints
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Verified Reviewer
I made a request to turn in my two...
- - Requested payout of two Apple Card accounts for $500 each after an apartment rental scam; was told to wait 10 days and a check would be mailed.
I’m actually not mad at Apple, they told me it would take a couple of weeks to get my money back and I did have to make our our police report. This was not Apple‘s fault.
And the reason I won’t buy it again is because I won’t get into a situation where somebody wants me to pay for something with an Apple Card. The police told me it was a scam. I looked it up online and everywhere I read they say do not buy Apple Card or gift cards for people to pay for anything because it’s usually a scam. So I’m not angry with Apple, I’m angry with myself for being gullible.
It’s very hard for me financially but it is not Apple‘s fault. It is not anyone’s fault but my own actually thanks for letting me sound off though.
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Verified Reviewer |
Bloomington, Illinois
Apple is committing Theft!
- - iMessage and FaceTime were turned off for my number, disrupting work and family.
- - Restore services, explain the cause, BBB complaint filed.
Apple shut off iMessage and FaceTime on my phone number after saying it was being used for spam, and I need this fixed.
Ive had this phone number for more than 20 years. Its tied to my work, my family, and my everyday life.
I use it like a normal person. I am not a spammer. But Apple flagged my number, turned off major features, and left me stuck with no clear answer and no real help.
Ive been a loyal Apple customer for years. Ive purchased so many iPhones, iPads, Macs, mac minis, MacBook pros, Apple Watches, etc Ive spent over $50k on Apple products because the whole idea is that everything works together and makes staying in touch easier.
Instead, Apple took away two of the most important parts of that: iMessage and FaceTime.
This has already caused real problems. *** missed client messages and lost business because my messages dont work the way they should. I also use FaceTime to talk to my kids, and to my dad who is in a nursing home. When Apple shuts off these features on my number, its not just annoying.
It cuts into how I talk to my family.
What really makes me angry is that it doesnt seem like this happened only to me. There are tons of people online saying Apple did the same thing to them. It looks like regular customers are getting flagged and punished by some system thats not working right.
Im asking Apple to fix this now. Turn iMessage and FaceTime back on for my number.
Tell me honestly why this happened. And if Apple is going to turn off big features because of reports or some automated system, there needs to be a quick and fair way for real customers to fight that before their business and family life get messed up. Im missing messages, group messages, and FaceTimes from clients, my kids, and family and Im beyond livid. This is insane.
Ive filed a complaint with the BBB and I need this corrected immediately.
Please make this right. I feel violated and Im upset *** spent over $50k on Apple products in my life to be treated like this.
- Imessage and facetime
- Zero compassion
- Terrible customer service
- 19 years of customer loyalty and they treat you like your trash
Preferred solution: My iMessage and FaceTime activated! They stole features I've paid for when I bought all my apple products.
User's recommendation: Stay away from Apple!
Are you updated to the recent 26.5 version of software? I had this happen three days ago and an internet search stated to update. That fixed it.
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Verified Reviewer |
Morristown, New Jersey
False advertisement
Multiple times this company committed fraudulent about their refund policy of apps in their store, twice I purchased apps within one hour the apps didnt work as suppose to and they refuse to refund the purchase.
They advertise 90 days to refund a purchase.
Planning to file a formal complaints with state attorney.
I recommend to stop buying Apple products till they fix their problem and refund the consumer. As they advertise.
User's recommendation: Do not buy Apple products till start refunding what they advertise.
San Juan, San Juan Municipio
Phone issues
Mi teléfono se bloqueó y uno me deja bajar aplicaciones. Nesecito todas las funciones estoy en la escuela y me afecta no poder grabar ext ***
User's recommendation: Hi
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Verified Reviewer |
Glasgow, Glasgow City
Prison-No Way Out
- - Recovery options are limited and hard when access is lost.
- - Add trusted-contact recovery like phone-a-friend.
I've been a loyal Apple customer from the beginning; even one of their original product testers. I'm dumping them now and here's why: Their security is ridiculous if you forget or something gets lost, stolen, flooded out, burnt down, or otherwise something happens out of your control.
They could make things so much easier if they just had one more option in place for recovering a locked account such as phone a friend or send a code to a friend's email. Recovery Key does not have any warning or notifications that should go old school and write them with pen and paper somewhere or send them to a friend. So many consumers now own bricks, including Apple's own employees who've made the same mistake as the rest of us and just taken a screenshot. What's wrong with you setting up one more option if I don't have access to my Apple password, passcode, and recovery key?
What's wrong with you that you can't see the thousands and thousands of comments and reviews you've received in various places all over the world from people like me?! Prisoners of your unworldly, unrealistic, unsympathetic, unethical treatment.
When Steve was in charge, at least I knew I was dealing with a human that cared and would help. Apple support is not supportive, and Apple is a shell of what it once was and stood for.
- Unhelpful
- Expensive
- Prison
Preferred solution: To recover my data and use of my Apple account and phone
User's recommendation: Avoid at All Cost
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Verified Reviewer |
Lilongwe, Lilongwe District
Resolved: It’s okay
it was okay pretty fast delivery, however it was opened and no response which isnt quite helpful. looking forward for apple to get back at me and help me resolve the issue soon.
im literally struggling to to be able to listen to my music. overall good service and easy to navigate around
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Verified Reviewer |
Morristown, New Jersey
False advertisement
Twice I purchased apps from their store within one hour one didnt connect properly with the camera and the second was a security risk for my informations, twice I requested a refund and they refused.
Apple advertised that a refund can be processed up to 90 days from purchase date, never honored the policy they advertised for.
User's recommendation: Stop buying Apple products till they start honoring what they advertise for.
Ashburn, Virginia
Hi there I have problem with that one...
Hi there I have problem with that one gift card and I can get my money back because this car I'll buy empty the value $400 please help me to get my money back
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Verified Reviewer |
Majuro, Majuro Atoll
How can i unlock my cellphone IMEI2 35...
how can i unlock my cellphone
IMEI2 [PHONE_NUMBER] 9472*** *
The payment is still on going but I needed this soo i can able to make call
Nuremberg, Bavaria
Resolved: Please I need the code of the Apple Card I got
Company fixed the issue and I have been provided with apology.
Hello please I need your help I bought 200 Apple Card I made a mistake and scratch out four digit, and I have the receipt with me. Ill be very grateful if I can get the full code back so that I can redeem it.
I will be so grateful.
It was a mistake. I scratched it out and I really love Apple Card so much.
User's recommendation: You guy’s are the best ever in faster answering
Alcoceber, Valenciana, Comunidad
Call me
There is nothing, I just created a new account and used Apple Card and the purchase is not happening, that's my only problem.
Preferred solution: Full refund
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Verified ReviewerCharges
- - Didn't authorize app purchases; monthly charges occurred.
- - Requests reimbursement of all monthly payments due to financial hardship.
I owe an Apple phone. I have not purchased any apps that I have to make these crazy monthly payments.
My Social Security check doesn't cover all my bills. I can't be asking my son to help me with bills since he has his own family. The point is that I never order any of those purchases; once I see that I have to pay, I don't request any unless my phone needs it to work properly.
Please reimburse my account for all the monthly payments. Thanks.
Preferred solution: Full refund
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Verified Reviewer |
Northridge, California
- - Three Apple gift cards tampered before reaching store.
- - Activated at purchase; codes unreadable.
- - Apple Support did not follow up; lost about $300.
I lost money for 3 Apple cards that were tampered with I suspect that employees at Apple are doing this before the cards get sent to the various stores to sell the,
So I got home and opened them up, taking the card out of the sleeve, but it looked okay; it did not look to be tampered with. But when I took the card out and pulled off the gray-colored sticker so I could see the code number, three numbers in the middle of the numbers you could not read. I scratched it off in that area but still could not read the numbers, making all three cards useless.
I then called Apple Support and made a long report on the phone, sent them a picture of both sides of the card and the receipt, and also the receipt saying they were now activated. I snapped pictures of all this for all three cards, and I attached all this info and pics and sent them to the theft/fraud department.
The agent I talked to said it would be 7 to 10 days before they would get back to me, but they never did, so I then called them back on day 13 and told this woman the whole story, gave her my case number the man gave me. She then put me on hold and talked to someone, then she said they are not going to help me. Then I got pretty angry because I lost my money, and they refused to refund my losses.
Now I am out about 300 dollars or so, but they refuse to help me. In my opinion, this card tampering did not happen at the Ralph store; it happened at the Apple card center where they print the cards and put them into the sleeve. The card denominations I got were the larger ones that allow you to put 50 to 500 dollars on the card. The crooks that are doing this are targeting these larger cards, not the smaller ones for 50, 75, or 100 dollars.
I lost all my money on this, but I want to warn everyone to not purchase these larger cards from Apple. In my opinion, some employees at Apple are pulling a scam and probably sharing the money they steal from these cards with each other; even the guy that helped me make the original complaint gave me a funny feeling, too. So in my opinion, there are a few Apple employees doing this scam.
- Buying there products is fine
- Dont but large gift cards from then
Preferred solution: Full refund
User's recommendation: Be very careful when purchasing Apple Gift Cards
I bought 2 gift cards from Walmart and the codes both front and back were damaged i am out $900 ?and apple refused to give me my money back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- - Canceled free trial but charged $15.99.
- - Dispute with screenshot yielded about $2 and I'm below the poverty line, wanting a full refund.
I have no idea, it’s like beating your head into a wall. They took money that didn’t belong to them.
I had to get a new debit card because of the mess that they made of my bank account. I’m not happy with Apple, not in this sense.
I had gotten a free trial on an app (I cancelled the app as soon as I got it so I wouldn't get charged as you will see in the pictures), and Apple charged me $15.99 anyway. I called them and they told me to put in a dispute with the screenshot I'm showing you, and I would get my money back.
Well, they only gave me a partial refund, a little over $2! I'm living below the poverty line! That hurts me more than you can imagine. $15 may not seem like much to some people, but to me, it may as well be $200!
I really think they should rectify this! I've been a really good customer for a long time!
- Games
- Customer service
Preferred solution: Full refund
User's recommendation: Love the phone but the company leaves a lot to be desired
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Verified Reviewer |
Jeddah, Mecca Region
I am trying to change my country from...
I am trying to change my country from United States to Saidi Arabia so I can download the SAYI application (required to monitor my glucose level (due to one kideny functioning). But I am having problems.
Could you please help me complete the country change and check if there are any restrictions on my Apple ID.
PLEASE HELP ME. thank you.
Preferred solution: change my home address
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I never got any help from the police or from APPLE......BUT [PERSON_NAME] SENT ME MESSAGES LAUGHING AND SAYING IT WAS MY FAULT FOR BEING STUPID ENOUGH TO GET RIPPED OFF