Apple
Reviews and Complaints

I had ordered an app with a 7 day free trial, it wasnt what I wanted so I immediately cancelled the subscription the same day, yet 4 days after cancelling and 3 days before the free trial was over, they tried to charge me anyway. I have called them multiple times and asked for them to remove the charge from my account as it was unauthorized and an illegal charge and they tell me (basically to bad) that they cant remove it even though I know they can as theyve done it before but they tell me its a one time thing and cant do it again.

Instead they keep telling me that I can pay it and request a refund and that it might hopefully get refunded. I dont understand why I should have to pay the charge and then wait 3-10 business days to hopefully get refunded when the charge should have never taken place to begin with. Because it is on my account as a pending charge since its through Apple I cant do anything with my phone. Cant download any apps nor can I update them, I have my work app on my phone which needs updated so therefore I cant even use my work app so now I have to pay it or continue to lose money since I cant use my app to work.

I sent an email to the CEO with no response and customer support is no support at all. I tell them I want to speak to a manager and get told they will just decline talking to you as weve already told you multiple times we cant remove it. They told me to contact the app developer, I did that and they are no help because its through the Apple platform so they said cant do anything on their end, even Apple told me to contact them as they would need the only ones who could remove the pending charge. Ive been dealing with the crap and bs run arounds for a month now and still no help or changes.

I hate Apple and I am looking into getting my android back and never do business with these lying stealing con artists ever again. Apple buyers beware that if you get an app on a free trial and cancel it you will still most likely get charged anyway and you have no choice but to pay it or not be able to get new or update apps. Apple sucks and I may be contacting an attorney and suing them for lost wages and theft as like I said the charge is illegal and was not authorized due to the fact I cancelled it with 6 more days remaining of a free trial.
And Every time Ive tried to contact them about this issue they are also very rude and try to rush me off the phone basically ignoring how I feel or the fact I say its an unauthorized charge so it needs to be removed, they come back with well if theres nothing else i I can help you with I will end this conversation and just change the subject or hang up / end the call or chat on me.

They can take their Im so sorry for the inconvenience I know this is frustrating or not the answer you want to hear. Like please you dont care how I feel or the fact that you guys are literally trying to steal my money for an app I canceled therefore making any changes unauthorized which is illegal.

I was using an app and noticed a charge that I hadn't authorized (it popped up while the app was closed). I immediately reported it and discovered that Apple has created a new team to review these with unilateral authority to declare charges valid anyway. And they lie.
Critically? At no point did anyone at Apple dispute the underlying claim; the charge was not authorized.
First, they said an unauthorized charge was simply not eligible for a refund. Why?
Second? They had already refunded it, and it was a duplicate request.
You only get two looks, so GFY! Doesn’t matter that the employees tasked to do this lie. Doesn’t matter that it's clearly bad faith. Don't like it? Take it up with your bank!
So we did.
Only Apple decides that this invalidates your payment method (which may be reasonable), but they don't tell you. If they have to refund the amount though? Then the payment method remains good.
Only Apple offered to refund one whole cent, which was rejected. Of course.
When we inquire? No one seems to be able to explain why Apple actually thinks the original charge is valid. The actual app also, upon review, has a history of these kinds of antics. They are just buried in the reviews.
Apple's solution to this is to pay agents to fight about it incoherently and without being able to address the underlying issue: how is a payment that I did not authorize valid anyway?
What exactly are they even fighting about?
As a customer, I am now concerned about any app being able to steal funds and being exposed to anonymous agents who have the ability to override my choices and will fight with my bank when I disagree with them?
For an easy issue, this charge was not authorized.
How is this a knife fight when agents at every level cannot answer any questions about the issue? No one is disputing that I did not authorize the charge.
I certainly won't be using the Apple App Store any more than I absolutely have to. Why would I?