New Reviewer

Lost phone and stillused

1.0
I called the phone was lost and I found our the phone still is working and the person stole it still using and the phone is marked as lost but still receiving calls and making calls IMEI 356548****01752

User's recommendation: Call the clients.

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#3189159 Review #3189159 is a subjective opinion of poster.
Location
New York, New York
Preferred solution
Call back 814-937-6099

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Verified Reviewer New Reviewer

Charges to my card

1.0
Recurring charges to my card which I have called several times already from. I am extremely upset and need to.speak to someone in management.management.

User's recommendation: *** no.

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#3184389 Review #3184389 is a subjective opinion of poster.
Location
Kingsville, Texas
New Reviewer

Issue with itunes

1.1
I am having trouble with iTunes I cant download anything off my phone. The iPhone has outdated December 2021 so I need to know how to get the iTunes put on my phone because I cannot download anything on my phone at all can I have someone to call me back at 313-768-**** thank you. Miss Brown

User's recommendation: No I would not recommend for future customers, because you have to pay for everything on device. I Phone cost to much money. If your phone break it doesn’t matter if you have a insurance plan You might as well buy a new phone because the price of getting your phone fixed you might will buy a new iPhone so it doesn’t matter if you have the insurance plan or plus it’s still gonna cost you more to get your iPhone fixed.

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#3183524 Review #3183524 is a subjective opinion of poster.
Location
Detroit, Michigan
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Horrible Apple support

1.0
New MacBook Air screen cracked for no apparent reason and Apple ignores it and will not support it. Contacted support and all the way to ceo/coo and no accountability. Yet Tim Cook can invest trillions recently to kiss up to China for more business but cant assist the little guy back home with a technical product problem. Thats where you see cracks in the *** long term.

User's recommendation: Stay away from Apple producrs.

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2 comments
#2106954

How long did you have it? Was it still under warranty?

Although screens may not be covered.

It cracked for no reason? Doesn't seem likely in their minds.

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#2107109
@PissedConsumer2106954

Approx 90 days. They claim that the user caused the crack.

Of course! No surprise there

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ID
#3152123 Review #3152123 is a subjective opinion of poster.
Product
Apple Macbook Pro Laptop
Cons
  • Horrible company accountability and customer support
Loss
$800
Preferred solution
Price reduction
New Reviewer

1.0
Never got a call. Thumbs down. Need help with a charge on my credit card, from Apple. Please email me back at field_alexandra2012@***.com
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1 comment
#2106971

Lock or freeze your card immediately and file a dispute with your CC company for this charge. I also had to get a new card with a different number.

That way you know they can't charge the card any further. It would be denied. File a dispute with CC company regarding the charge and let the CC company deal with them. Get as much evidence as you can.

Very important.

I got my money back but they used the 90 days to go by before I got my refund. 90 days is a law you have to give them and they took the 90 days by not responding to my card company so they put the money back in my account.

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ID
#3138760 Review #3138760 is a subjective opinion of poster.
Location
Reno, Nevada
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

They bailed me out by repeating that they couldn't find a solution to the problem with my phone

1.0
Telefonum İphone 7 Plus ve kamerasının bazen açılıp bazen kapanması sebebiyle, Apple KVK, Apple yetkili servis ve Apple kuruluş merkezine gittim. randevum olmasına rağmen, telefonumun yurtdışı cihazı olduğu için ilgilenemeyeceklerini, bu riski alamayacaklarını söylediler. Sürekli telefonda birileriyle görüştürdüler ve karşı taraf, papağan gibi aynı şeyleri tekrarlayıp durdu. Neredeyse 1 aydır telefonumun arıza sebebini öğrenmek için oradan oraya yönlendiriliyorum. Hiçbir şekilde Apple Zorlu Center ve diğer şirketlerde ki yardımcılardan memnun kalmadım. hizmetlerini dahi bilgili şekilde yapamıyorlar. Birden fazla yere bu şikayette bulundum ve bulunmaya da devam edeceğim. Mağdur olan ben olmayacağım.
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#3133574 Review #3133574 is a subjective opinion of poster.
Pros
  • Null
Preferred solution
Let the company propose a solution

Hacked

1.0
I need my money returned to my account ASAP. Case number 101559****11. Been two weeks and $606.28 has not been returned. I am fixing to be delinquent on my monthly bills. Apple sucks and I am doing away with everything apple. We are short one income for health reasons and I cant pay my bills, much less have Christmas.
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#3125123 Review #3125123 is a subjective opinion of poster.
Location
Portal, Georgia

Debit card ***

1.0
I still have not had my money returned to my account. Been two weeks and $606.28 not returned to my account. My husbands card hacked. Case number 101559****11. My husband has not had a paycheck in four weeks and back surgery is 12/27/2021. No income from him. Cant pay my first of month bills because of this. I have contacted my attorney. Need my money returned ASAP. This has been stressful for me as it is Christmas and I have no money for Christmas for my children and grandchildren. Return my money.

User's recommendation: Do away with apple.

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#3125093 Review #3125093 is a subjective opinion of poster.
Location
Portal, Georgia

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Verified Reviewer New Reviewer

1.0
We have been loyal customers of Apple and have spent thousands of dollars on their products. Early in the year we purchased a MacBook Air for my daughter for her first job. Within a couple months it malfunctioned. I was directed to Apple advisors that stated it would...
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ID
#3122425 Review #3122425 is a subjective opinion of poster.
Cons
  • Glitchy
Loss
$850
Preferred solution
Price reduction

Air tag

1.0
My son got a notification on his phone for some one air tagging him? Why? Would like to speak w someone. Scheduled a call and never got it
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#3121578 Review #3121578 is a subjective opinion of poster.
Location
North Tonawanda, New York

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Verified Reviewer New Reviewer

My Iphone is not working properly. I took it into an Apple store for service, they found the problem was with the software, they erased all of my software, reloaded it. Now my phone is worse.

1.0
The Apple Store erased all of my software, reloaded it, now my phone is worse than before. I have another year of Apple support coming to me. But the guy said if this doesn't work, you might want to buy a NEW phone. WHY DO I HAVE APPLE SUPPORT, THEN?? The problem came after Apple's last update. This seems to happen, just about when your phone is about 2 years old. They break it, so you are forced to buy a new phone. I NEED HELP!

User's recommendation: Buy something other than Apple.

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1 comment
#2098894

I called the Apple number, they are sending me a new phone.

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ID
#3104309 Review #3104309 is a subjective opinion of poster.
Location
Glendale, Arizona
Pros
  • Easy to use
Cons
  • Not honouring warranty policies
Loss
$400
Preferred solution
Let the company propose a solution
New Reviewer

Billing

1.0
You keep charging me for something I dont have I want my money back and stop reoccurring payments Im very upset I want this to stop
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1 comment
#2106996

Charging your credit card or Apple credit card? Do what I did.

I locked my credit card and got another one with a different number then filed a dispute with CC company. They don't have my new card number in their system and any attempts to use it would be denied?

Then filed a dispute with CC company and got my money back and the old card on file is useless. Got my money back and no more recurring charges.

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ID
#3102276 Review #3102276 is a subjective opinion of poster.
Location
Longs, South Carolina
Loss
$28
Preferred solution
Full refund

1.2
Samsung has seen the locked screen with all the apps used, my now ex friend Angel aka Marcianos full name is also on the screen with a picture of a bearded guy with sunglasses on to make me believe he is the hacker. Funny thing is that Angel showed me this guys pics...
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#3038692 Review #3038692 is a subjective opinion of poster.
Location
Escondido, California
Cons
  • Zero integrity
  • Terrible communication

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Verified Reviewer New Reviewer

Unauthorized charges inconsitently reviewed and refunded

1.0
apparently their algorithyms aren't as finely tuned as they would like us to believe. I recently had fraudulent charges applied to my credit card through apple.com apps and when I disputed the charges some got refunded and some did not (multiple purchases on the same day had disparate results). calling customer service didn't help, as they escalated to maximum and still no resolution. guess I will have to start putting my experiences online and maybe suggest a class action lawsuit to get apple's attention.

User's recommendation: dont buy anything thru your phone, period.

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1 comment
#2086093

had similar experience, you may be right about the class action suit

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ID
#3028827 Review #3028827 is a subjective opinion of poster.
Location
Antelope, California
Cons
  • Many
Loss
$400
Preferred solution
Full refund

Complaint

1.0
Getting the run around from Apple. Im now at HQ Northern Ireland have to wait til 3pm Monday afternoon.
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ID
#3022593 Review #3022593 is a subjective opinion of poster.
Location
Blackwood, Wales