Not resolved
2.2
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
3 comments

Called customer sevice about some problems with my iPad.My husband spent hours on the phone with then and in the end they lost all my photos , of children, grandchildren, vacations and our anniversaries.

They were supposed to store them and didn't. I wrote to Tim Cook and they were not able to get my pictures back that they lost in the process of trying to fix my iPad.

I am heartbroken and don't think that I will buy anymore of Apple products after such complete incompetence and carelessness regarding my small Tech Issue.It is difficult for me to to comprehend how such a Technology Savy company can be so irresponsible and careless.

Review about: Apple Customer Care.

Reason of review: Poor customer service.

Preferred solution: A personal letter of apology from Tim Cook..

Had an Experience with Apple?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1349564

Saying that apple is responsible for your data loss is like having your Honda broken onto and having your purse stolen and then calling Honda and saying they owe you a new purse and money.

Anonymous
South Haven, Michigan, United States #1307284

Why don't you just copy them back off your backup?Simple.

I don't know of any company who guaranty's your data.

That's why we have all kinds of ways to backup data.

Many of them are automatic once they're set up.

Personal computer have been around since the early 80s, you'd think everyone would know about data integrity by now.

Anyway, maybe you learned a lesson and talk to someone about backup.No pity here.

applehater
#1306807

The only incompetence is on your part for not securing your own data.Apple nor anyone else is responsible for recovering "your" data.

Data recovery is not guaranteed by anyone unless you shell out 25K with Drivesavers.Honestly, its your own fault.

You May Also Like

Apple - Iphone 6 Cell Phone Review Apple "If someone has bought a phone worth 45000 so he might not be thinking that it's color will vanish and here comes the big brand policies which say if the..." Read more STAY AWAY! Ifixyouri is uncommunicative, unprofessional, and useless. iFixYouri "I'm a senior in college who struggled through weeks without a laptop thanks to ifixyouri. This company is completely terrible at communicating with its customers without an incredible amount of..." Read more Lenovo refuses to repair poor quality Thinkpad under warranty, refuses to honor onsite warranty despite claiming milspec Lenovo "My X1 Carbon is also developing similar hairline fissures. It has never been dropped and have always been careful. This points towards poor workmanship of the material not being durable..." Read more I lost $5,000 with awstores.co they are a SCAM! The REAL Apple Wholesale Store is apple-wholesale-store.com Apple Wholesale Store "This website awstores.co is a complete scam and rippoff of the REAL Apple Wholesale Store ( apple-wholesale-store.com ). I found that site from the web and placed an order for..." Read more Exede - Liberty pass is a joke and 1-5mbps ain't happening Exede "Here is the letter that i sent to escalations after calling corporate. Hi, Thank you for your time and I hope you are well today. I am contacting you in..." Read more Toyota Financial - They have messed up my credit by over 100 points that will cost me $1000's over my lifetime Toyota Financial "A 30 year military veteran and 12 year Toyota owner, I planned to purchase another when my current Toyota needed replacement. I can tell you that will not happen! I..." Read more Lone Star Auctioneers - Not happy  as bod rigging is a felony! Lone Star Auctioneers "If Bid rigging is a felony then this to should be ! auction closed and said complete but then stated another buyer won for a $single dollar less than my..." Read more Aliexpress - No Response on Customer Service Aliexpress "I had made a purchase on aliexpress from one of the supplier, i did not receive by product and also my buyer protection was end, i was not able to..." Read more