Contact Apple Customer Service
Apple Phone Numbers and Emails
Toll-Free Number:
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(800) 263-3394Canada (English and French)
Customer Service:
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(800) 442-4000Beats Support
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(866) 902-7144Business Manager
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(866) 676-5682Mexico Location
Apple Emails:
Apple Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Apple Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Apple is 8002633394. 38% of consumers used this number to address their issues and concerns. Meanwhile, 86% of users reported contacting a real person successfully by dialing the phone number 8772043930.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Apple may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Apple Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Apple is 8002633394. 38% of consumers used this number to address their issues and concerns. Meanwhile, 86% of users reported contacting a real person successfully by dialing the phone number 8772043930.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Apple may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Apple mainly because of account, request for information, payments and charges.
30% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Apple is product-security@apple.com. 51% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Apple Website:
Apple Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours (PT):
Monday - Friday: 8:00am - 8:00pm
Saturday - Sunday: 9:00am - 6:00pm
How Good is Apple's Customer Service?
Summary of Apple Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Apple?
Account Question:
- “My phone is not letting me reset my Apple ID password”
- “Create an account”
- “Apple account card”
Payments and Charges Question:
- “Billing”
- “Charge to account”
- “A charge on my card”
Request for Information Question:
- “Trying to create Appleid contact iTunes support to complete this transaction”
- “Contact iTunes support to complete this transaction”
- “Senior citizen needs help with new notification to update Notes app”
Product/ Service Question:
- “New phone. Can’t figure out why text dictation is not working”
- “My apple wallet not to work”
- “Upi app not working”
Activation/ Cancellation Question:
- “To activate my Apple ID”
- “Need iPad Face ID reactivated”
- “To cancel the ship subscription and for a refund”
Cards Question:
- “I gave my four MasterCard number and it fail”
- “I mistakenly scratched off 5 codes out of my Apple Card”
- “Credit card interest fee”
Refund Question:
- “Refund”
- “I want a refund of my money”
- “Asking for a refund”
Return/ Replace Question:
- “I want change my credit card”
- “Phone exchange”
- “Need box to return iphone trade in”
Staff Question:
- “I sent my iphone for service.i can t find my device iphone not removed.till yet.Pls hrlp”
- “Customer service”
- “Service charge”
Shipping and Delivery Question:
- “My new iPhone 16 not received please send my iPhone 16 imei number”
- “Tracking An oder”
- “I have booked iPhone 16 pro max but still I haven't got.i paid money also in advance.what is resion.pl”
Website/ Application Question:
- “I can not get application from app store”
- “Cant delete a trial application of 'picture this'”
- “Issue with my i phone. Unable to update applications”
Employment Question:
- “For job in apples”
- “Job”
Other Question:
- “Technical difficulties”
- “I lost my iPhone”
- “Issue with apple id”
Compare Apple Customer Service To
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