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Contact Apple Customer Service

Apple Phone Numbers and Emails

Toll-Free Number:

  • (800) 263-3394
    Canada (English and French)
Call customer service
Send Message

Customer Service:

  • (800) 442-4000
    Beats Support
  • (866) 902-7144
    Business Manager
  • (866) 676-5682
    Mexico Location
  • (800) 538-9696
    Resellers, Trainers, Consultants
  • (888) 840-8433
    Software Upgrade Center

Accessibility:

  • (877) 204-3930
    United States
  • +61 130 036 5083
    Australia
  • +86 400 619 8141
    China (Mandarin Only)
  • +44 800 048 0754
    United Kingdom

Accounting/ Billing:

  • (877) 233-8552
    Apple Cash and Person to Person Payments

Headquarters:

  • (408) 996-1010

Investors/ Franchasing:

  • (408) 974-3123

Media:

  • (408) 974-2042

Sales/ Reservations:

  • (877) 418-2573
    Apple Government Sales
  • (800) 780-5009
    Education Customers
  • (877) 412-7753
    Enterprise Sales
  • (800) 692-7753
    Online Store
  • (800) 854-3680
    Store For Business
  • (800) 800-2775
    Store For Education Institutions

Technical Support:

  • (800) 275-2273

Apple Emails:

Accessibility
Complaints/ Feedback
Apple TV+ and Fitness+ Content Dispute
Customer Service
Apple TV App Support, Report a Security or Privacy Vulnerability
Legal
Apple TLD Counsel, DMCA Inquiries, Government and Law Enforcement
Media
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More phone numbers and emails Less phone numbers and emails

How to Contact Apple Support?

Most Popular Number:

(800) 263-3394
Canada (English and French)
Total calls: 2 821 Issues resolved: 158 Last call: Nov 8, 2024
author avatar
PissedConsumer Reporter

You can contact Apple by phone if you prefer to speak with a representative. The Apple customer service phone number is 1-800-275-2273. Many Apple support phone numbers are displayed on its website, as well as links to support sites and online communities.

The company`s customer service 24/7 phone number in the United States is (800) APL-CARE, or 800-275-2273. There are many other phone numbers listed on the Apple website for different countries.

To reach Apple live chat support, start on the company’s contact page. On the Apple help page, scroll down and look for the ways to contact the support representatives. One of those options will be a link to the company customer service chat. You can also go straight to the chat support through the Get Support page on the main page of the website. You'll have to select the issue you want to discuss with the support. Once you're done with the menu, you’ll be presented with options on how to proceed. One of those options will be the Apple help chat.

Apple’s customer service email address for complaints or concerns is not published on any service pages. Instead, customers are required to contact the support through phone or by chat. Once you submit your concern over the phone or through support chat, you will likely receive a confirmation from the email. You then have the option to reply to that email for additional Apple support.

Apple doesn’t list its various social media channels as an option for customer service assistance. However, some customers post their feedback or concerns through social media, and the support team replies to their posts.

Apple Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Apple Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    92% phone 8% email
  • The best phone number to call Apple is 8002633394. 38% of consumers used this number to address their issues and concerns. Meanwhile, 86% of users reported contacting a real person successfully by dialing the phone number 8772043930.

  • The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 7 minutes.

  • Be prepared for the call as Apple may ask you for the following information to identify you as a customer: first and last name, phone number or email.

View full overview ›
PissedConsumer Club

Contact Information

Apple Website:

Apple Help Center:

Corporate Office Address:

Apple Inc.
1 Apple Park Way
Cupertino, California 95014
United States

Other Info (opening hours):

Customer Service Hours (PT):

Monday - Friday: 8:00am - 8:00pm

Saturday - Sunday: 9:00am - 6:00pm

More contact details

Apple Customer Service Reviews

2.0 / 5
Poor
Raveen Djr
Spoke to 2 the girl was really knowledgable, Giovani the guy was not and rude

The girl I think jennifer amazing rhe guy she referrde me to bad service -and said I had to work with jom, no Inoght rhis 14i phone a month ago and has not picked up any eifi or bluet , you guys gotta do something about this . Apple knows it has had issues so just get rid of it

Read full review
Aadvik Jee
Great Service
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Everything went great. I didnt have any problems at all.

The operator was very knowledgeable. He gave me the answers that I wanted.

Read full review
Guest-6188881
Urgent Complaint Regarding Undelivered Package and Poor Customer Service

Dear Apple Customer Support,
I am writing to express my deep frustration and disappointment regarding a recent issue with my order and the extremely poor customer service I have encountered throughout this process.
Despite waiting for my delivery, my package never arrived, and to make matters worse, neither Apple nor FedEx has provided any meaningful assistance. I spent over three hours trying to resolve this issue with FedEx, but it was a complete waste of time.

Not only was I left without a solution, but the service I received was dismissive and unhelpful.
Whats most upsetting is that FedEx claimed they attempted delivery and provided a photo of my house as evidence. However, I was home the entire time, sitting inside, and I personally saw the delivery vehicle pull up to my residence and leave without anyone stepping out to make the delivery. This raises serious concerns about the integrity of the delivery process. Was my package stolen?

Why couldn't the delivery person make a simple attempt to ring the doorbell?
This entire experience has been incredibly disappointing and reflects poorly on both Apple and your delivery partner. As a customer, I expected better service, transparency, and accountability from a brand of Apples stature.

I need immediate clarification on the following:
Where is my package?
What steps will Apple take to ensure I receive it promptly?
How will you address the poor customer experience and lack of support I have experienced?
I hope Apple will take this complaint seriously and act swiftly to resolve the matter. Please get back to me as soon as possible with a concrete solution.
Sincerely,
Nguyen Pham
Order #W151406****

Read full review
Sharman Itt
Just unlock it, please.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I was gifted an older ipad, and within 2 hours I locked myself out.
The iPad has been locked for years now. I tried to see if I could get it unlocked and that did not happen because I do not have the receipt and neither does my friend.

After all of these years.
It is not stolen. Check the serial numbers.

I made a mistake and cannot remember the password. So, at this point the iPad is of no use at all.

Read full review

How Good is Apple's Customer Service?

Arliene Pcy
Arliene Pcy
Feels Satisfied | Oct 09, 2024

Excellent.

Read full quote
Layana Ojq
Layana Ojq
Feels Satisfied | Oct 09, 2024

Very good

Read full quote
Jeorge Upm
Jeorge Upm
Feels Satisfied | Sep 27, 2024

Very well ,

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Raygan Btm
Raygan Btm
Feels Satisfied | Sep 23, 2024

I forgot my apple account iCloud and password

Read full quote
Tanaisha Gee
Tanaisha Gee
Feels Disappointed | Sep 12, 2024

I need my money back

Read full quote
Hatsuko Flo
Hatsuko Flo
Feels Satisfied | Sep 06, 2024

Precious was very helpful. She told me what to do and she answered all of my questions. She was very patient. Very professional.

Read full quote

Summary of Apple Customer Service Calls

15.5K TOTAL
CALLS
07:15 AVG CALL
DURATION
20% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Apple?

Account Question:

  • “My phone is not letting me reset my Apple ID password”
  • “Create an account”
  • “Apple account card”

Payments and Charges Question:

  • “Billing”
  • “Charge to account”
  • “A charge on my card”

Request for Information Question:

  • “Trying to create Appleid contact iTunes support to complete this transaction”
  • “Contact iTunes support to complete this transaction”
  • “Senior citizen needs help with new notification to update Notes app”

Product/ Service Question:

  • “New phone. Can’t figure out why text dictation is not working”
  • “My apple wallet not to work”
  • “Upi app not working”

Activation/ Cancellation Question:

  • “To activate my Apple ID”
  • “Need iPad Face ID reactivated”
  • “To cancel the ship subscription and for a refund”

Cards Question:

  • “I gave my four MasterCard number and it fail”
  • “I mistakenly scratched off 5 codes out of my Apple Card”
  • “Credit card interest fee”

Refund Question:

  • “Refund”
  • “I want a refund of my money”
  • “Asking for a refund”

Return/ Replace Question:

  • “I want change my credit card”
  • “Phone exchange”
  • “Need box to return iphone trade in”

Staff Question:

  • “I sent my iphone for service.i can t find my device iphone not removed.till yet.Pls hrlp”
  • “Customer service”
  • “Service charge”

Shipping and Delivery Question:

  • “My new iPhone 16 not received please send my iPhone 16 imei number”
  • “Tracking An oder”
  • “I have booked iPhone 16 pro max but still I haven't got.i paid money also in advance.what is resion.pl”

Website/ Application Question:

  • “I can not get application from app store”
  • “Cant delete a trial application of 'picture this'”
  • “Issue with my i phone. Unable to update applications”

Employment Question:

  • “For job in apples”
  • “Job”

Other Question:

  • “Technical difficulties”
  • “I lost my iPhone”
  • “Issue with apple id”

Compare Apple Customer Service To

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