Contact Apple Customer Service
Apple Phone Numbers and Emails
Toll-Free Number:
-
(800) 263-3394Canada (English and French)
Customer Service:
-
(800) 442-4000Beats Support
-
(866) 902-7144Business Manager
-
(866) 676-5682Mexico Location
Apple Emails:
How to Contact Apple Support?
Most Popular Number:
| Total calls: 4 411 | Issues resolved: 271 | Last call: Apr 21, 2025 |
Apple Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Apple Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Apple is 8002633394. 49% of consumers used this number to address their issues and concerns. Meanwhile, 86% of users reported contacting a real person successfully by dialing the phone number 8772043930.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Apple may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Apple Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Apple is 8002633394. 49% of consumers used this number to address their issues and concerns. Meanwhile, 86% of users reported contacting a real person successfully by dialing the phone number 8772043930.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Apple may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Apple mainly because of account, product/ service, payments and charges.
20% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Apple is product-security@apple.com. 46% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Apple Website:
Apple Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours (PT):
Monday - Friday: 8:00am - 8:00pm
Saturday - Sunday: 9:00am - 6:00pm
Apple Customer Service Reviews
pcould not talk to anyone!!! called all day.
very disappointed. My phone is deactivated. All I needed was help with my apple ID password.
That's it. Now no one can call me on my phone.
Sorry I'm forgetting icloud email and password in my iPhone please I can't do anything please can fix it
I'm forgetting the iCloud email and password in my iPhones please can fix it THANKS and I can't do anything
How Good is Apple's Customer Service?
Summary of Apple Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Apple?
Account Question:
- “To know apple I. D and password”
- “Passcode to get into my phone”
- “Lost phone need help with lost password to access accounts”
Payments and Charges Question:
- “A charge on my credit card from Apple, which I am not aware of what it is no will”
- “Was billed for what I don’t know or did not but I want a refund”
- “I’m having problems putting in a new credit card number”
Product/ Service Question:
- “My old number was eliminated and i lost access to my apple id”
- “$99 purchase refund request”
- “Icloud storage”
Request for Information Question:
- “Update my new number”
- “Update info”
- “Need help with my new iPhone 16 Pro Max having trouble not getting phone calls and text messages because it’s saying that it needs to be in my contacts only”
Activation/ Cancellation Question:
- “Cancel transaction”
- “Cancelled Apple by mistake”
- “Subscribe problem”
Cards Question:
- “I baught a $50 gift card a few hours ago and sent it to my girlfriend and I have done this before but it says it was used and that is impossible”
- “Trouble with a gift card”
- “I bought one of your apple gift cards and when I went to use it it was invalid some of the numbers or letters were missing”
Refund Question:
- “Refund due”
- “My refund was approved on the 8th of march but the money has not reflected in my account. I called my bank they said apple has not sent the money yet”
- “Refund”
Website/ Application Question:
- “When trys to download app keep telling me I have a billing problem”
- “I am trying to download the apps but it’s can’t downloading it’s showing that add payment method I have subscriptions and I am trying to change the region but can’t changing”
- “I tried downloading an app from apple store but it's saying the application requires ios 16 .0”
Return/ Replace Question:
- “I would like to change the payment method for my apple account”
- “Change my number on the apple account”
- “Change credit card # for auto pay”
Staff Question:
- “Customer service”
- “Service storage”
- “Poor service”
Shipping and Delivery Question:
- “Location problem not allowing me to login”
- “Tracking”
- “I will forget the password”
Employment Question:
- “For job in apples”
- “Job”
Other Question:
- “I cannot set up my phone”
- “I lost my phone”
- “Down loading”
Compare Apple Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
