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Apples wants to phase out phones. Consumer has to pay for it

1.0
Details
All you get is "this is the best we can do for you". And, their best is "nothing". *** nothing. I purchased an Apple 5S from an authorized seller of Apple products with an insurance. The phone net cost me INR.25K. I hoped that this should last me this year and I will buy a better phone soon. After 4 months of operation the phone just wouldn't power on. Why? I do not know. I take it to the service center to get it serviced. I had heard that Apple does replace its non-functioning phones. After 2 days of their investigation. I get to hear that this phone is has been tampered with. Am more than shocked. In my waking conscious I never took the phone to anywhere for anything. I was fuming and had all the rights to do so. Next, I take this to the Apple customer care service. After 12 days and speaking with 7 senior executives and countless number of calls. All I get is this phone is tampered with and Apple will not service it in warranty. Whatever, I desperately need a phone now. For how long can your business suffer. I asked for the price at which they will service it so I could get it reimbursed on my insurance. I get an answer in the form of "no service in or out of warranty". That is. Do whatever the *** you want to. Apple wants to take its old phones out of service so they do not have to manufacture its parts. What they do is lie to a consumer. In order to take it out of warranty. They lie to the consumer that he got it operated upon at local shop. A consumer who purchased a new phone and then paid for its insurance would get the phone operated outside which is still under warranty. Well done, Apple. Well done. I know you were a ***, not such a *** ***.
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Review
#919642 Review #919642 is a subjective opinion of poster.
Product
Apple Iphone 5s Cell Phone
Pros
  • Good sales
Cons
  • Bad customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$500
Preferred solution
Deliver product or service ordered

Apple - Iphone 6 Cell Phone Review

2.5
Details
Apple - Iphone 6 Cell Phone Review
If someone has bought a phone worth 45000 so he might not be thinking that it's color will vanish and here comes the big brand policies which say if the color is vanishing even under warrenty it does not cover warrenty it comes under cosmetics and now it looks like I have wasted my money bcoz I can't keep it out of cover ppl says is it fake one !!!!
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Review
#919593 Review #919593 is a subjective opinion of poster.
Product
Apple Iphone 6 Cell Phone
Reason of review
Bad quality
1.0
Details
My son Manmeet Singh purchased two sets of Apple iphone 5S Gold 16GB from Apple Pty Ltd. PO Box A2629, Sydney South, NSW 1235 vide Tax Invoice No. 4257753344 dated 23.10.2013 for his parents bearing EMI nos. 358 7630 5174 8540 and 358 7630 5258 4522. The set bearing ...
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3 comments
Anonymous
#1154743

Crazy....sometimes phones mess up, and sometimes we accidentally break our phones...it's life..if it's under warranty exchange it..if not, buy another

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Review
#794560 Review #794560 is a subjective opinion of poster.
Cons
  • Disservice and false allegations on customers
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Deliver product or service ordered

Apple in New Delhi, Delhi - My iCloud is locked for security reasons

3.6
Details
I purchased an i phone 6 and gave my 4s to my wife, I created a new Id for my wife's 4s and by mistake entered the same Id password which was for my Apple Id. After that my iCloud screen stopped functioning and turned grey. I think my wife's Id was replaced by mine but it's showing my Id on my iPhone 6 with my wife's name on top.I made several calls to customer care for past one month, they tried everything to change my password but it didn't work. I Tried to sign out also but it's asking for a valid password which I am not able to create. I even sent my iPhone 6 invoice so that the customer care is able to unlock my phone. I think no one is serious about this at the customer care.
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2 comments
Anonymous
#1090932

I'm having the much the same issue, phone is locked from a wrong e mail and a dodgy battery I have contact with 2 people from apple and they wont return my e mail or phone calls they are the worst company I have ever dealt with

Anonymous
#1086515

You and your wife can have two separate IDs with the same password. Having the same password will not affect the accounts.

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Review
#758885 Review #758885 is a subjective opinion of poster.
Cons
  • Lack of support from apple
Reason of review
Damaged or defective

Apple in Delhi, Delhi - MacBook Air stopped working within warranty & they say they do not have parts

2.1
Details
Hey Mr. Apple ( I am addressing the organisation as whole) you may have made the name by making fantastic products but you must know the arrogance of success will lead you to the path of destruction. If you will plunder our hard earned money like this then the day is not far when you will be in rotten shape. These Apple guys are looting the money here and in name of service treat us like ***. I am cursing the day I bought Apple MacBook. I am going through a harrowing experiences. They are the cheat of top order. They have no Indian point of contact, the call centre number from where you get a call is a Singapore number (probably to avoid prosecution in india). I just now learnt they do not own a single store in india and everything from sales and service is on third party. They are not governed by any Indian guidelines and working as fly by night operators. When you will ask for any escalation matrix or written communication they will bluntly refuse to do so. They are even liers of the top order and shamelessly push forward their own viewpoint. On top of that they claim they are never at fault and they will find fault with either consumer or the government. They should be immediately be banned to sell their products in india until they make proper guidelines as per our law or extend similar service levels as in USA. Mind it they charge same or more what they charge in USA for their products. They are making unlimited profits without shouldering any responsibility.
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Review
#684144 Review #684144 is a subjective opinion of poster.
Product
Apple Laptop
Reason of review
Bad quality
Loss
$1200
Preferred solution
Let the company propose a solution
Tags
  • Faulty Motherboard

Apple in New Delhi, Delhi - Warranty issue

I purchased mobile on 13 august 2014. Now my mobile is not working giving problem battery is dead and main button is also not working. i checked with apple customer care they said warranty is expired. I have the Proof of purchase but they are not giving me the resolution. i m very fed up from the mobile services. Apple is big brand in the world. they are not giving resolution to customer. I purchased mobile from Delhi. Venkteshwra Distributors pvt. ltd. Apple customer care said you have to visit dealer shop. Now m in punjab and i dont have plan for delhi. Regards,Nitant Sethi98767335209780033520
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Review
#651046 Review #651046 is a subjective opinion of poster.
Reason of review
Poor customer service

Apple ipod not working; no place to complaint

We had purchased an iPod classic 80 GB. After a while, it's battery got drained and we needed to charge it frequently. One day the battery of the iPod completely ran out and no amount of charging helps now. We contacted the local apple service centre to get it fixed, but even after several visits to three service centres, we had no luck. All of them told us without looking at the iPod itself that it can't be fixed as the battery has become unserviceable and it can't be replaced either. As per engineers, this model is no longer manufactured by Apple and even battery is not provided by them. We tried to file an online complaint but couldn't locate any link
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Review
#565914 Review #565914 is a subjective opinion of poster.
Reason of review
Damaged or defective

Apple in New Delhi, Delhi - Complaint for Phone replacement, under iphone 5 sleep button replacement program

2.8
Details
Case Id: 688117784 Sub: Complaint for Phone replacement, under iphone 5 sleep button replacement program Dear sir, My Sleep button not working, i submitted my iphone5 under iphone 5 sleep button replacement program. But your authorised service provider (TSS Service solution, Preet vihar, New Delhi, India) rejected it due to dent on my phone. Their is nowhere written in the program that due to dent this facility cannot be availed. Also practically its impossible that if someone using the phone since a year or so & it can be scratch less. Being a reputed brand as APPLE, at the time of availing some facility provided by you, a customer should not be harassed in such manner. Its a manufacturing defect, request to please consider. Regards Himanshu ajj 0091 9999804582
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Review
#552564 Review #552564 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$750
Preferred solution
Let the company propose a solution

Update by user Jul 17, 2013

Its top left side not right side writing mistake....please ignore.

Update by user Jul 17, 2013

Myself Anshul, One more funny thing happen when I collect hand set in iWorld after making complete payment of display which is under warranty they provided me new hand set but that hand set is also...

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3 comments
s.anshul
#682657

Hello Common Sense Person, First I would say you have very good common sense in posting comment as problem not face by you. If there is any fault from my hand whatever you say dropped or anything else.

Then in second time while collecting there should not be any problem in display screen. Once its happen with your hand set then you'll realize how problem face and spending hard earn money without any fault.

Hi Rishab, I think now they will not listen your problem and get ready for spending money on display the way I have done as there is no other option "no one listen even in Bangalore head service center team.". I think there is some problem in hand set because of this problem occur.

May be its because of heating which effect on display or anything else. Because heating problem in hand set is very common and before display problem I had complaint for heating and battery problem they replace but still continue.

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Review
#427961 Review #427961 is a subjective opinion of poster.
Loss
$19000

Contact Apple Customer Service

Mailing Address:
Apple Inc.
1 Infinite Loop
Cupertino, California 95014
United States
Phone:
(800) 676-2775
All Apple Contacts

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Samsung Electronics
Samsung Electronics
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Apple in New Delhi, Delhi - 100BESTBUY.COM is a fraud company

They are giving offer on every product ....and if you are not winning they return your money as credit point but you cant use your credit points to buy any product because or products are sell under same offer ....so plz avoid this company no product is actualy delivered they just deduct your money they are fraud always gives big offer on black berry phone ipod ipad in just or 499 and say Best Deal Pay just Rs 399 for an instant chance to win BlackBerry Bold 9790 worth Rs 26300. You either win or we refund 100% of your money! but you never got the product
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1 comment
Anonymous
#836787

HI THIS APPLE IPOD COMPANY IS VERY WOREST COMPANY.THIS IS A FRAAUD COMPANY YEARLY PROMOSSION EMAIL LUCKY WINNER PRISE IS ARE LIE.ALL ARE FRAUD MY COSINES EMAIL SEND THE APPLE IOPD COMPANY U R ALUCKY WINNER APPLE COMPANY GIVE THE AMOUNT 4 CORES IN INDIAN CURRECNCY U WILL PAY THE AMOUNT CLEARENCE CHARGES 25000 THOUSAND AND SALES TAX PAY THE AMOUNT 85200 RUPEES SEND THE MESSAGE ONE DAY AFTER ONE CALL IS COME UR MONEY IS DE;LIVERY AT UR HOME PLS GIVE THE ADRESS AND BANK DETAILS TELLS THE ONE PERSON.MY COUSIN ALSO BELIVE AND PAY THE MONEY 110000 RUPEES IN INDIAN RUPEES.AFTER GIVE THE NO MONEY .LAPTOP,IPOD ANY REWARD.THIS ARE FRAUD.MY COUSIN FAMILY IS POOR FAMILY AND SHE WAS SUCIDED.HER DEATH REASON IS APPLE COMPANY PLAY THE CHEAP TRIPS.THIS IS VERY DANGEROUS MATTER.SO PLEASE EVERY BODY ALERT .THIS IS REAL BELIVE ME.

Review
#364296 Review #364296 is a subjective opinion of poster.