(1 of 449 reviews match)
Apple customer care erased all my photos and apps
I wonder what the point of ringing Apple care was. Their incompetent advisors created one problem after the other. I first rang in for advice to free storage, and the consultant led me through the steps to move pictures to the Cloud. Once I hung up, I had more storage but my pictures were not on the Cloud. This led to eight subsequent calls to recover my photos, and step by step the reckless people that call themselves care specialists deleted my apps and music with the idea of restoring a back up. I am terribly upset and these heartless Apple care people don't bother to follow up or return calls. Horrible customer service and I wont be purchasing another Apple product
- Customer service
Reason of review
Poor customer service
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