Apple Reviews in England, United Kingdom
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(6 of 460 reviews match)
Apple Repair Review
*** poor customer service, impossible to book 'genius' actually, thickie bar appointment. I went, just to be told they wouldn't look at my phone as I had the screen replaced. Had Apple charged a reasonable price for screen replacements and had I been able to book repair, I would have gladly used them. I've had enough of poor support and lock in, I'm going android.
Reason of review
Poor customer service
Iphone 5C Review
Let me tell you I am one pissed customer. Okay so my power button is jammed on my iPhone 5C,I can't turn the thing off and now it won't let me change my wallpaper. Apple are a total *** company. The amount you pay for this to happen. Would've been better of with a *** android.
Reason of review
Damaged or defective
Apple in London, England - 1000 pound phone bill after cell phone stolen
My son's Apple iphone was stolen while on holiday in Barcelona in July 2012. By the time we alerted his network provider, O2, an hour later the thief had run up a phone bill of over 1000 pounds sterling even though the phone was pin locked. O2 have refused to refund us. All the calls were made to the same number and it was perfectly obvious that it was fraudulent usage - my son has never had a phone bill of more than 25 pounds a month. Despite numerous calls and letters to O2 they have refused to refund any charges made before we put a bar on the phone. We have now moved to a different provider and changed to pay as you go!
Apple Cell Phone
Apple Customer Service Disgrace
Macbook Air needed repair (warranty case) but it is nearly impossible to book a service appointment (which you need to hand it in at an Apple store) at a London Apple Store. Not only is the booking process convoluted and painful (why do you have to enter all your details before you can select a store to be told that that store doesnt have any free appointments)? Half of the stores dont have any appointments at all (you get a no-slot exception message). The other half do have appointments, but hey, they only allow to book a week in advance, but due to popular demand there are only a few slots on the last day, so you basically can only book for one day coming week, and that has only very limited timeslots... So not only do they sell expensive products that break down, and care plans for a lot of money, but then they really make it hard to give the product to them! WORST EXPERIENCE EVER!!!!
Apple after care disgrace
I have an IMAC 27" that started to go into a reboot cycle for no reason after trying everything I could find online to fix but to no avail and so resorted to calling the folks at Apple. I was told that despite my MAC only being 7 months old I was not entitled to telephone support but I could buy an Apple Care package for Â£139 and they would then help me. I told them I did not think the issue was a software issue and was hardware and as the computer was under 1 year old they had to fix under warranty. Again the lady refused to help me unless I bought an Applecare package as they only cover hardware. She told me that in order to determine whether this was a hardware or software issue I would need telephone support which I needed to pay for. We went around in this circle for about 30 minutes all the while I was getting increasingly angry. It is disgusting that they won't support a computer that is well within warranty unless I buy an Applecare package. I currently own 2 IMAC's 2 IPADS 2 IPODS an Ipod shuffle, two Apple TV's and I am adamant that I will Never buy another Apple product!!!! I am so utterly disgusted that I pay a premium for what is supposed to be a premier product only to receive support that treats you like a piece of *** Never again, stay away from Apple at all costs.
Apple won't allow me to buy music
When I purchased a song on my iPod, it never appeared in my music library. I went on my computer to buy it afterwards and I TYPED MY ITUNES PASSWORD and it said it was wrong! I had to retrieve it and never got an email. This all happened today. When I purchased a song on my iPod, it never appeared in my music library. I went on my computer to buy it afterwards and I TYPED MY ITUNES PASSWORD and it said it was wrong! I had to retrieve it and never got an email. This all happened today.
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