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1.0
Details
My wife has an iPhone 6 that she wound up dropping from waist height at which point the screen went black. She was unable to turn it back on and when she plugged it into a charger the screen showed an image of a depleted battery but no matter how long it was plugged in...
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2 comments
NervousSiameseFightingFish
#1621852

Failing to see how this is Apple’s fault. You broke the service contract which clearly states that using an non authorized Apple provider/parts would void your warranty.

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Review
#1393507 Review #1393507 is a subjective opinion of poster.
Service
Apple Customer Care
Cons
  • No customer service
Reason of review
Poor customer service
Loss
$300
Preferred solution
Deliver product or service ordered
Tags
  • Warranty And Customer Service
2.5
Details
Apple - Madeoff ain't got nuthin on these guys.
I guess I'm only 85 years old so I've got a lot to learn. I've been thru four wars and been scammed by some really bad people so I thought by now I was pretty street smart. I thought companies like Apple Corp. were beyond corruption and abomination, well I guess I sure...
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Review
#1378655 Review #1378655 is a subjective opinion of poster.
Pros
  • Good tech support but rarely used
Cons
  • Integrity
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund

Apple in Ponte Vedra Beach, Florida - Numbers will never replace Excel- stop lying

Returning to the US in February with a damp MAC I had to go immediately to the Apple Store. $900 later they were able to restore all my applications and files with the 'exception' of my Microsoft Office Suite. "NO WORRIES- NUMBERS CAN DO EVERYTHING EXCEL CAN DO", lied the 'Genius' at the Apple store. If Apple had any decency they would have immediately signed me up for a NUMBERS class to explain the peculiarities and limitations of their knock-off spreadsheet software. Then when they couldn't recreate the functions I am using in my Excel created spreadsheets, they would pay to replace my Microsoft Office Suite. NUMBERS may be sufficient for your average elementary school student, who learned the Apple jargon from kindergarten. Assuming you've been using Excel for the last decade or more, I don't have time/energy to learn another spreadsheet that appears to do less than VisiCalc.
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Review
#900114 Review #900114 is a subjective opinion of poster.
Product
Apple Office Suite
Reason of review
Not as described/ advertised
2.6
Details
Apple - Now I know why they're making so much money
Apple - Now I know why they're making so much money

Update by user May 19, 2016

when a company considers a 5 year old product ready for the trash heap, it reflects on the quality of their current products. Apple is only interested in the latest (and most expensive) new thing.

Original review posted by user May 18, 2016

The tech's advice about repairing a 5-yr old iMac is "junk it". They...
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2 comments
applehater
#1167913

Apple as well as most other companies rate their hardware at just 1 year. You can opt for the extended service and support agreements which only extend the life support by just two additional years.

This is done as new technologies are created by various other companies to sell a new product. Think of this like a car, most car companies rate the product they are selling at only a base longevity 3 years or 36,000 miles, which ever comes first.

Now speaking after 3 years of a computer, I am really happy to see yours lasted 5 years (A lot of products don't make it past it's original intended 1 year mark and therefore are replaced). Which lasted 4 years more than what Apple originally thought it would be.

At your 5 year mark you should have been already in the market to purchase another computer or understand that your computer is obsolete. In no way is this Apple's fault.

Time to put on your big boy/girl pants and move on.

If you still feel like you need to complain and feel entitled to your overpaid product, contact Apple Customer Relations at 800-275-2273

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Review
#850109 Review #850109 is a subjective opinion of poster.
Service
Apple Computer Repair
Pros
  • Clean design
Cons
  • Durability of product over time
  • Poor quality
Reason of review
Bad quality
Loss
$3000
Preferred solution
integrity -- build a better mousetrap and then stand behind the mousetrap you build.

TERRIBLE SERVICE FROM APPLE

I am used to normally quick accurate service from Apple and this was a fiasco. I was charging up my ipad with a 12 w power adapter that I purchased from Applewi th their Europe accessories kit and it suddenly started getting burning hot when I used it. I read they had a recall on it so I made the mistake of calling at 11:00 at night figuring it would be a quick call. After 31 minutes of holding I was just going to hang up when a woman answered. She could not seem to find the power charger I was referring to even though I could pull it up on google in a few seconds and told her I'd send her the link. Finally after an hour of being on the phone she transferred to a man who seemed to have the same trouble. Finally he found it and said he also had to send the power cord with it and they would charge my card until I returned the bad one which is fine. Now it was an hour and a half since initiating the call. I then got my package and it had only the cord in it. NO power adapter which is what I needed. What a waste of my time Here I am holding again to let them know and so far over 39 minutes of hold time. So now I am at over 2 hrs wasted I cannot believe that two people could mess up so badly.
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Review
#822154 Review #822154 is a subjective opinion of poster.
Product
Tablet Charger
Reason of review
Bad quality

Apple in Bradenton, Florida - Can no longer play my purchased music on iPhone

3.8
Details
Since the last iTunes update, I can no longer play songs I previously PURCHASED from the iTunes store stored on my iPhone 5s. The new music app only allows me to play a small subset of my purchased music via either WIFI or connected via my data plan. This really angers me. I feel Apple is trying to force me to take their new Apple music plan of $10 per month which I have no interest in. Pissed off Dave
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1 comment
h.kitchener
#1115488

Try this: if you recall the songs you had on the iphone, just hum them to yourself. Same as actually hearing them. Life is tough, is it not?

Review
#794739 Review #794739 is a subjective opinion of poster.
Pros
  • Previous itunes app
Reason of review
loss of access to my music
Loss
$200
Preferred solution
want my previous iTunes app back

Apple in Fort Myers, Florida - Iphone Fires from Batteries or chargers

I am posting this to help people realize the dangers of the Apple Iphone, their batteries and their chargers. This is my (was) my home. At 4:30am with me sleeping just a couple of feet away, A charging Apple Iphone 6 overheated and burned it's way through a recliner next to the bed. In only a matter of seconds it caught the bed, nightstand and curtains up as well. Luckily my wife wasn't there as she would have been even closer to it than me. Our home was totally destroyed! We also lost our Bulldog to this as I tried to go back in after him but couldn't find him.There is not enough info being told to the consumers about the dangers they can create. Maybe if you see it you'll believe it. I will be posting a few other shots also. https://youtu.be/KAApkFw6Ag0
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Review
#656497 Review #656497 is a subjective opinion of poster.
Cons
  • Does not warn people of it capibilities to cause harm or damage
Reason of review
Damaged or defective
Preferred solution
At this point, I have yet to decide. Legal process will help with that!
Tags
  • warning
  • FIRE DAMAGE
  • Personal Injury

IPod too old school for you Apple?

You are happy to take my money when I download songs to my iPhone but when I try to sync with my iPod, I cannot sync any of the latest songs that I purchased via iPhone - only those that were downloaded previously via CDs/other methods. Apple, is my iPod too old for you to support now? Your software tells me that my iPod is up to date... So what's up? Why won't you allow my to update my new songs that I paid for on any device other than my iPhone? I have a surprise party for my husband THIS WEEKEND for which I was hoping to use the iPod that I purchased WITH GOOD MONEY and the recent songs that I purchased WITH GOOD MONEY for a playlist. Guess we'll see if Apple will respond to me or if my iPod is old news.
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Review
#609686 Review #609686 is a subjective opinion of poster.
Reason of review
Appears that iPod is not supported anymore

$300. Charged on my credit card in 2days for Apple iTunes game erroneously & I can not get in touch with anyone from Apple so must cancel credit card.

I tried for several days to reach someone from Apple iTunes regarding the 4 incorrect charges on my credit card and got no responses at all! Finally my bank came to the rescue, but I had to cancel my card and get a new one . Apple is the very worst as a business and do not care at all about the consumer! They put $300. on my bank card in four transactions in two days incorrectly and I tried to contact them by every means available but none of these worked. I suppose they count on people not checking their account to fraudulently rack up millions of dollars. Shame on you Apple, and please everyone BUYER BEWARE before you decide to click onto Apple!
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Review
#607245 Review #607245 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$290
Preferred solution
Full refund

Contact Apple Customer Service

Mailing Address:
Apple Inc.
1 Infinite Loop
Cupertino, California 95014
United States
Phone:
(800) 676-2775
All Apple Contacts

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IOS 8 (pOS 8) on Ipad 2 - An Open Letter to Apple

2.8
Details
Dear Apple, You suck. Allow me to elaborate. Over the years, I've owned many Apple products. I now own 2 Mac minis, 2 IPad 2s, and two iPhone 4s. Yes, all are older models. After my first purchase of an Apple product years ago, I realized the longevity you preached of your products was true and while Apple products costs more, they lasts longer with better customer service. So... WHY WON'T YOU UNSCREW THE IOS 8 PROBLEMS FOR OLDER PLATFORMS? 15-20 seconds to open the FB app? Frozen screens? Locked keyboards? In all honestly, for the vast differences in processing speed, one would think that the new upgrade would enable communications with extraterrestrials, but for the life of me, I am not really able to discern what's so different to induce such a dramatic change in processing speed. For a few days after the release, you allowed customers to revert back. As of 26 September, that stopped. I have tried to figure out your rationale, and have come up with all equally *** answers. Perhaps you wish to push customers to newer models. If so, fire the A'hole who suggested this. Do you honestly believe customers who preached their love of Apple longevity and customer support are going to somehow miss the fact you're screwing them now? Older platforms worked great a month ago and now run like a Macintosh High School computer from the 80s. If your 'forcing' customers to new devices is any indicator of your future customer support and your product commitment, start drafting a second, 'Hey can you bail me out' letter to Bill Gates - you know, the one you wrote post Macintosh Computers referenced above. Imagine if a quality automaker (like Mercedes Benz) screwed with its established customer base like you did? Then, when people complained, the answer was, "Sorry, can't help you; buy a new one.' Obviously, MB wouldn't do such a thing because they pride themselves on quality and customer care. I'd imagine MB loves seeing numerous older MB autos still on the road and with an industry setting resale value. In the mobile device world, Apple also has exceptional resale value and numerous older devices still driving the wireless network highway. Curious if you share a similar pride like MB? If not, you should. And please don't attack the car company analogy. You are not Ferarri, or any other high end auto company. If you were, you'd sell one tenth of the iPhones you currently do at roughly six times the price. Perhaps you no longer wish to support older devices and this is a way to gently kill them off. OK, but can I ask a question? Why on earth did you abandon a key pillar of your successful strategy? Quality products with great customer service. Seriously, next you may as well fire those smart computer geek kids at the genius bars. No sense in keeping them either. Perhaps your innovation and expected revenues from the Cloud and the new IPhone have been less than anticipated and this force is a knee *** reaction to generate sales and revenues. If so, that's penny wise and pound foolish. Yes, the consumer sees the Cloud as too expensive and just as vulnerable as every other piece of data on the Internet. Also, your IPhone 6 looks like a 2012 Samsung. In fairness, the iPhone is probably built better. Up until the release of pOS 8 (that's not a typo, it stands for 'piece Of ***'), I would have defended the iPhone 6 by arguing Apple has better customer service and longevity, but I believe that's been covered. Did you notice all the other thousands of complaints? Did you dismiss them all just as you'll likely dismiss this one? Only one of my two iPads was exposed to pOS 8. Every day I comparatively see how slow and utterly horrible that upgrade is. As a suggestion, perhaps instead of providing all your top execs with the new wiz bang gadgets, give them ipad 2s and iPhone 4s or 5s for a few weeks with pOS 8. Also, make sure you remind them that quality products and exceptional customer service are the foundations of your business. Then let them answer to shareholders. Or perhaps, in the Apple Support blogs, U.S. Apple Loyalists should coordinate flooding Apple stores with 'sit ins' with peaceful protests and demonstrations; as I'm fully aware I'm not the only customer screaming this problem. An emerging Samsung customer, Jeffrey Fischer (No need for additional contact info, I'm certain you know how to find me) Sent from my iPad
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2 comments
Anonymous
#894010

My kids are on their 2nd iPhones now. I have not experienced anything but terrible customer service and a constant nagging sense if bring screwed over and maipulated by things like crummy chargers that don't last and always have to be replaced, poor quality screens that crack at the slightest bump and cost $150 to replace, over priced cases of über cheap plastic at no less than $30 a pop.

Feels so manipulative, a la Comcast.

I hate Apple almost as much as I hate comcast. Almost.

Anonymous
#943810
@Anonymous

in your case, take better care of your s.hit. Any phone's screen will crack if dropped, you dumba.ss.

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Review
#548403 Review #548403 is a subjective opinion of poster.
Service
Apple Customer Care
Cons
  • New polices
Reason of review
Poor customer service
Tags
  • ios 8