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Apple in Atlanta, Georgia - IPhone 6 screen sensitivity!! "phone is unfixable'!

2.7
Details
My iPhone 6 has lost it's sensitivity to touch. With all of the technology that Apple has they cannot fix my 2 year old phone!! Perhaps refresh the screen?? There are times when it will allow me to get into the phone therefore, the only issue is the screen. The Store told me can't be fixed and to buy a new phone $695.00 They immediately sent over a salesperson. I followed by going to a chat room with a very nice man who couldn't help me -- he in turn sent me to an advisor who sided with the store. and never even checked with the store. No more APPLE for me! --- furthermore, it took 3 days to get an appointment with the Apple Store in Cumberland Mall. Customer service is severely lacking --- I didn't realize this issue!
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Review
#1097250 Review #1097250 is a subjective opinion of poster.
Service
Apple Cell Phone Repair
Reason of review
Bad quality
Loss
$695
Preferred solution
just fix the phone
I just received my new iPhone 6s. I synced it to my computer but before syncing it asked if I wanted to restore as a new phone or backup with back up already selected. Thinking that this is the recommended setting I continued. I did not know that after the restore it...
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1 comment
Anonymous
#1191946

You should have read the directions first or searched the internet for the procedures. It happens when you leap before you look.

Review
#890899 Review #890899 is a subjective opinion of poster.
Product
Apple Iphone 6s Cell Phone
Reason of review
Damaged or defective

Apple store customer service sucks!

Went in to buy 2 new Iphone 5S in Grey. Guy said it was my lucky day (1st clue) he said they had plenty. After waiting in line an hour they had none to sell. These GEEK SQUAD DROP OUTS DON'T HAVE A CLUE. He was also misinforming another customer about hard drives, and talking over yet another customer when he was corrected. Apple store customer service sucks! I have been an avid Mac user since OS7,but I will NEVER buy ANYTHING from this store. I reccomend you just order online and have it shipped, bypass these dumb *** smart ***!
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Review
#449042 Review #449042 is a subjective opinion of poster.
Tags
  • Apple store customer service sucks
  • Perimeter Mall Apple Store
  • Bad employees at apple store

Apple in Atlanta, Georgia - Itunes Scam - Your credit card is not safe

WATCH OUT - Itunes knows that there is someone taking your online credit card information and charing you for songs you don't buy. Remove my credit card information - buy a gift card to purchase songs. I looked at my monthly bank statement and it said Itunes had charged me $2.97 for songs I did not download. Then it had a phone number that you cannot speak to anyone. After an hour and a half of search Apple for someone to speak to I found a repair person who had pity on me and help me get my charge reversed.
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Review
#318619 Review #318619 is a subjective opinion of poster.

Contact Apple Customer Service

Mailing Address:
Apple Inc.
1 Infinite Loop
Cupertino, California 95014
United States
Phone:
(800) 676-2775
All Apple Contacts

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