75 views
0 comments
1.8
Details

My iphone 7 showed "no service". I spoke with Apple customer support, made an appointment with certified repair, was told i would receive a loaner or replacement that day if diagnostics indicated problem was related to the components covered in the program.

Phone had to have cracked screen repaired ($160) before they would run diagnostics. 3 hours later, phone qualifies for the program. Sorry, no loaner phones. (They had one and it was loaned out) and it will be at least 1-2 weeks, possibly longer, for replacement pho ne to be sent back.

Because i need this device for work, I had to purchase a phone for the time phone is off for repair.

That a replacement wasn't overnighted for an issue clearly the fault of Apple speaks volumes about Apple's complete disregard for their customers. It has been 6 days and my repair/replacement is "processing." I have no date indicating when my replacement will arrive.

Product or Service Mentioned: Apple Iphone 7 Cell Phone.

Reason of review: Poor customer service.

Monetary Loss: $750.

Preferred solution: Let the company propose a solution.

Apple Pros: Once took care of customers.

Apple Cons: Poor customer service.

Location: 26811 Vista del Mar, Capistrano Beach, CA 92624

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Apple Reviews

  1. 84 reviews
  2. 71 reviews
  3. 26 reviews
  4. 18 reviews
  5. 9 reviews
Apple reviews