Reviews in Roseville, Minnesota
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$600K CLAIMED LOSSES
505 TOTAL REVIEWS
44.5K PAGE VIEWS
2 ISSUES RESOLVED
Service on apple keyboard for Ipad touch
I called on Friday night to have them look at the keyboard I bought six months ago. The LED for caps lock didn't work. The person on the phone said to bring it in and they would look at it. When I got there at 10:30 I was told I needed and appointment. I said no one had told me on the phone. The head geek said he'd see when someone could look at it. The soonest was 1:15 that afternoon. I said that's not service, I cant wait for 2 hours and 45 minutes. I asked if I could leave it, the answer was no. That really pissed me off, so I smashed the keyboard on the floor and walked out. I was followed by mall security who said they had called the police. I would up with a citation for disturbing the peace. If you keyboard doesn't work, plan on spening a lot of time there.k They never did answer my question as to why no one told me to make and appointment. I suppose I was supposed to know.
Apple - Genius???
I spilled iced tea on my Macbook on Sunday and couldn't get it to power up later in the day. Figured I'd take it to the Apple store and drop it off for an estimate to repair it. WRONG. I got to the store a few minutes after it opened at 10:00. The first Apple employee I encountered referred me to another. I told him my problem and he asked if they were expecting me. I told him no. I was told I would have to talk to a GENIUS and that required an appointment. He checked his computer and told me the first appointment was at 12:45. It seems odd that it would take a "GENIUS" to take my name and contact information along with an estimate fee if required and my computer to be evaluated. Needless to say my computer is in a different shop where it doesn't take a GENIUS to do business. It shouldn't take a GENIUS to figure out that Apple's competitors are catching up to Apples advantage in technology and design and in some cases surpassing it. If Apple wants to remain competitive they need to work on their customer service as well.
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