Not resolved
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Next to my current carrier, Apple has by far the worst customer service I have ever dealt with.

I got an iphone from CredoMobile a month ago. It hasn't worked since. I've done all the things suggested to get it working, multiple times, and every time I contact Apple they just go through the same steps.

Finally, my issue was escalated to their engineers and I was supposed to receive a call back from the senior adviser who helped collect all the data they needed. She was supposed to call at a specific time, whether or not the engineers were able to resolve the problem, and she didn't. I came home early from work. No call.

Now I'm on my 3rd "senior adviser" who is apparently reading from the same script the others did. No resolution after 3+ weeks.

Reason of review: cust serv, phone quality.

Preferred solution: Deliver product or service ordered.

Do You Have Something To Say ?

Write a review


Terms of Service
Post Comment

You May Also Like