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Apple in Bronx, New York - No FaceTime no iMessage no calls

Ever since I updated my phone it doesn’t let me call FaceTime or anything I find this very unfair every iPhone is about 1000 dollars i don’t know why they trying to take money from me when it obvious a software problem , I had several friends that are having the same problem, I try calling apple care but all they doing is trying to charge for a phone I did not mess up . I promise this will be the last time I buy from apple if they don’t fix this problem.
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Review
#1538125 Review #1538125 is a subjective opinion of poster.
3.3
Details
One week ago I got the new iPhone Xs and so far it's a cool, new device, but there is an issue with it. About five days in with my brand new iPhone, it became evident that my device was having issues connecting to WiFi properly. Upon arriving home, the device connects...
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Review
#1370276 Review #1370276 is a subjective opinion of poster.
Product
Apple Iphone Xs Cell Phone
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
I hope that not all of your employees act like this on Line During a Face Book encounter.... The person says he / she works at Apple? this person has been reported to the "Face Book Community" on several occasions, under 2 different "Names", this person has threatened...
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Review
#1385328 Review #1385328 is a subjective opinion of poster.
Reason of review
Scared
Preferred solution
This person needs to be talked to about their conduct..

Apple in New York, New York - Tim Cook Is A Fraud

1.0
Details
Caught in the battery scam for the iPhone 6. Typical trip to Apple Store - 90 minute wait! They never offered any info about the supposed free replacement options. All they kept pushing me for was to buy a new phone. And Tim Cook calls Zuckerberg a bad apple?
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Review
#1367979 Review #1367979 is a subjective opinion of poster.
Product
Apple Cell Phone
1.8
Details
I bought an iphone 7 last month. I was excited and couldn't wait for my iphone to come. This is my 3rd apple products however; when I received my iphone 7 32gb and checked the storage. To my dismay it was only 27gb! I am very disappointed. I talked to several apple...
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1 comment
applehater
#1237090

Are you new to technology in general or what? You make it sound as if the iPhone is the first storage device in the whole wide world to have less than the stated GB.

This has been the norm since time immemorial when it comes to anything storage related, from computer HD's to flash drives to mp3 players, etc.

[For example, that 1TB hard drive has less than a whole terabyte of free usable space.]

Where do you think the O.S (Operating System) and system files reside? Those take up some GB's, and some more space is "lost" to file formatting as well.

Please review http://www.apple.com/iphone-7/specs/ at the bottom in fine print specifically 2.

Available space is less and varies due to many factors. A standard configuration uses approximately 4GB to 6GB of space (including iOS and built-in apps) depending on the model and settings.

I would have hung up on you as well.

Review
#949743 Review #949743 is a subjective opinion of poster.
Product
Apple Iphone 7 Plus Cell Phone
Reason of review
Poor customer service
Loss
$769
Preferred solution
Let the company propose a solution
I've written one...What happened to it? Will try to reconstruct since I did not make a copy and memory of this 76+ year old is quite weak. ORDER #9944913106 On Friday, August 26, 2016, Karen Amos sold me a deal that sounded wonderful. I was having difficulty with my...
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2 comments
applehater
#1211400

Apple does not charge this high amount for technical support. Apple support for Out of Warranty Technical Support is usually $19 + tax if you are in the United States.

It appears you called a 3rd party company for help, was billed by said 3rd party company.

In this event, there is nothing Apple would be able to provide to you in the form of a refund as they did not take your billing information. You should contact your credit card company and have them reverse the charge if you do not know who you paid.

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Review
#909235 Review #909235 is a subjective opinion of poster.
Product
Apple Applecare Protection Plan
Reason of review
Not as described/ advertised
Loss
$193
Preferred solution
Full refund
Tags
  • Avast Complaint
1.0
Details
Do not believe the Hype about Apple products and/or MAC Book Products. You've been warned. Long story short: I purchased a Mac book air from the Apple store in NYC in September 2015. Within the first week the Mac Book air was defective. For example: I did not...
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1 comment
applehater
#1164047

Missing e-mails do not mean you have a hardware or even a software related issue. It is possible your e-mail account is added as an IMAP account to your MacBook Air and added as a POP e-mail account on your previous computer.

Perhaps you should brush up on your technology education. As for your font issue being distorted, most likely 3rd party fonts causing issue or your doing it wrong, either way not Apple's issue.

Review
#819361 Review #819361 is a subjective opinion of poster.
Cons
  • Customer service and tech support are liars
  • Unprofessional and dishonest
  • Selling defective merchandise
Reason of review
Apple sold me a defective malfunction product and will not repair, exchange or provide a refund.
Loss
$5000
Preferred solution
Full refund
Tags
  • Lap Top
  • Mac Book Air

Very disappointed in Apple

1.8
Details
My family and I have faithfully purchased nothing beyond Apple for everything from iPhones ,iPads to iMacs and MacBooks . Have had 25 years dedication with ATT and the last 8 years my (4-5) lines of service costing over $350-400 month have been 100% all Apple iPhones. Years back I had a service issue with a warranted iPhone and at that time the support person kindly handled my extreme stressful situation . Upon my explaining we live out in the country with the nearest Apple Store over 2 hours away , the support person was kind of enough to send me a replacement next day along with self labeled return box which immediately upon receiveing replacement phone I sent back the faulty phone and all worked great. Well not so great this time. I did a next plan with my line 4 months back ( sadly no more 2 year upgrades all lines are now part of the next ( above retail marketing planing $$) anyway , substantial issues four months later. Phone is iPhone 6. The screen will not respond to any touch at all. Unless I continual push off button multiple times and re-enter password etc so as to achieve 1-3 characters till I click off and repeat each time . Many times the phone when clicked on will rapidly scroll and randomly call multiple numbers ( embarrassing .. Followed with flipping thru tons of websites ( I never used ) auto filing passwords till I am locked out of accounts . I also noticed my screen on the bottom edge is loose and pops in and out when touched. Contacted Apple support ( Kevin ) even after explaining my serious issue with trouble driving more then a couple miles let alone 2 hours each way to the nearest Apple Store which he stated was once option and the second option was to send in my phone and after a week or two when replacement arrives . I clearly informed Kevin that my business lines are sll connected to my cell phone and one day of loss use would financially devastate my families living exspenses for over a month due to the loss of work . Anyway it's been many weeks and I am not able to ,ale the drive nor do I sadly have another method to get there and all along I am substantially making each call or contact use exceed 30-45 minutes compared to the normal 1-3 minutes needed. First the upgrade option is stripped from the very loyal clients like myself ( 25 years ) to no longer run downtown to bestbuy or radio shack etc to replace any of the 4-5 lines constantly in use. The biggest insult and let down is the failure to offer to send a replacement phone so as not loose my job over the rediculous greed of demanding all replacements be suspended at all local stores( Walmart , best buy etc) to be told to travel 2-3 hours to a closest Apple Store. Let alone the previous method where I was never without a phone at all . Quite convenient that to purchase any Apple phone can be immediately performed at all local box stores. Just the service and warrant issues is where Apple has decided to totally insult and loose many many long term commited clients. My phone is under full warranty woohoo. Try to have anything remotely convenient for a solution. Won't happen. Same issue with my MacBook I purchased 6 months ago and the last 3 months have had major password issues and absolutely I contacted support . Still without that MacBook as well.
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1 comment
applehater
#1164052

While I feel sorry you cannot remember your passwords or write them down I don't know why or what the reference to AT&T has anything to do with your story here.

Review
#804393 Review #804393 is a subjective opinion of poster.
Product
Apple Cell Phone
Pros
  • Old apple days
  • Apple in the early days
Cons
  • Apple lack of customer support
  • New apple support
  • New methods
Reason of review
Poor customer service
Loss
$600
Preferred solution
Send a replacement iPhone 6 immediately and I will return my phone same day I receive replacement
Why do you have to make everything so complicated? For my iPod, I can't just go and simply sync one song. It has to go through the whole "waiting for changes to be applied" *** and won't let me sync music unless I restore my iPod. It's super annoying. I am NEVER buying...
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1 comment
applehater
#1167920

Since you don't know how to use google, I will do it for you: https://support.apple.com/en-ca/HT201253 or call Apple at 800-275-2273 and request screen sharing so they can educate your little brain.

Review
#847924 Review #847924 is a subjective opinion of poster.
Product
Apple Portable Media Player
Reason of review
Bad quality

Contact Apple Customer Service

Mailing Address:
Apple Inc.
1 Infinite Loop
Cupertino, California 95014
United States
Phone:
(800) 676-2775
All Apple Contacts

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Apple in New York, New York - I'm very upset

i am here at the apple store now in smith haven newyork and i have been wait for 2 and a half hours and still waiting this is the worst service i ever had in my entire life! how dare they wast my time this is out ragous i never in my life they need more employers and why can't version help me i will never forget this or want to use apple again i signed in an then i had to wait toll they called me then when they called me i still had to wait iv been waiting here now 3 hours i have a family at home and work full time i don't have time or patience to deal with this inconciderate i don't even wait this long at the doctor please do something about this
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1 comment
applehater
#1164056

your comment here means nothing, Apple does not review this site nor care about your boo hoo story, Try apple.com/feedback or call 1-800-275-2273 and vent to a customer relations rep.

Review
#732806 Review #732806 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Price reduction
Tags
  • Apple iPhone and iOS7